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Xerox C230 Service Manual
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Xerox C230 Service Manual

Xerox C230 Service Manual

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Version 2.0
January 2022
702P08774
®
Xerox
C230 Color Printer
Service Manual

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Summary of Contents for Xerox C230

  • Page 1 Version 2.0 January 2022 702P08774 ® Xerox C230 Color Printer Service Manual...
  • Page 2 Other company trademarks are also acknowledged. NOTICE While every care has been taken in the preparation of this manual, no liability will be accepted by Xerox arising out of any inaccuracies or omissions. All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product trained service personnel only.

  • Page 3: Table Of Contents

    Supported Paper Types ....................32 Supported Paper Weights....................33 Tools Required For Service ...................... 34 4 Diagnostics and Troubleshooting..................35 Troubleshooting Precautions ....................36 Précautions De Dépannage....................36 Precauciones Durante La Solución De Problemas.............. 37 Xerox C230 Color Printer ® Service Manual...
  • Page 4 202 Paper Jams ......................182 232 Paper Jams ......................199 241 Paper Jams ......................211 User Attendance Messages ....................212 Non-Xerox Supply ......................212 Metered Supply Installed in Printer Configured For Sold ..........212 0y User Attendance Errors....................215 1y User Attendance Errors....................220 2y User Attendance Errors....................
  • Page 5 Critical Information For Controller Board or Control Panel Replacement ......326 Restoring The Printer Configuration After Replacing The Controller Board ...... 326 Restoring Licenses and Configuration Settings ............... 327 Updating The Printer Firmware ..................328 Xerox C230 Color Printer ® Service Manual...
  • Page 6 Top Cover Removal ......................391 Printhead Removal......................394 Sensor (bin/narrow Media) Removal................397 Bin Flag Removal ......................398 Bottom Side Removals ......................400 Pick Tire Removal......................400 Sensor (manual Feeder) Removal ................... 400 Xerox C230 Color Printer ® Service Manual...
  • Page 7 Separator Bracket Removal .................... 401 Tray Interlock Switch Removal ..................403 Sensor (tray Near Empty) Removal................. 404 7 Component Locations......................409 Printer Configurations ......................410 Xerox C230 Printers ....................... 410 Port Locations ........................411 Board Locations ........................412 Motor Locations........................413 Sensor Locations........................414 Controller Board Connectors....................
  • Page 8 Electrophotographic (EP) Process Theory................451 EP Process Summary ...................... 451 EP Process........................453 12 Part Number Index ......................461 13 Part Name Index....................... 463 14 Wiring Diagram (C230) ....................465 Wiring Diagram (C230)......................466 Xerox C230 Color Printer ® Service Manual...

  • Page 9: Notices, Conventions, And Safety Information

    Notices, Conventions, and Safety Information Xerox C230 Color Printer ® Service Manual...

  • Page 10: Laser Notice

    El conjunto de cabezal de impresión de la impresora no se puede reparar y contiene un láser con las siguientes especificaciones: Class: IIIb (3b) AlGaAs Nominal output power (milliwatts): 8 Wavelength (nanometers): 770–800 Xerox C230 Color Printer ® Service Manual...
  • Page 11 I durante le normali operazioni di stampa, manutenzione o assistenza. La stampante è dotata di un gruppo testina di stampa non riparabile che contiene un laser con le seguenti specifiche: Classe: IIIb (3b) AlGaAs Potenza di uscita nominale (milliwatt): 8 Lunghezza d'onda (nanometri): 770-800 Xerox C230 Color Printer ® Service Manual...

  • Page 12: Conventions

    C C o o n n v v e e n n c c i i o o n n e e s s Nota: Las notas señalan información que puede serle útil. Aviso: Las advertencias indican algo que podría dañar el software o el hardware del producto. Xerox C230 Color Printer ® Service Manual...
  • Page 13 Nota: Una nota identifica informazioni che potrebbero essere di aiuto. Avvertenza: Un messaggio di avvertenza segnala qualcosa che potrebbe danneggiare l'hardware o il software del prodotto. ATTENZIONE: Un messaggio di attenzione segnala una situazione potenzialmente pericolosa che potrebbe causare lesioni all'utente. Xerox C230 Color Printer ® Service Manual...
  • Page 14 Indica il pericolo di essere schiacciati. ATTENZIONE – PERICOLO DI SCHIACCIAMENTO: Indica il rischio di intrappolamento tra parti in movimento. ATTENZIONE – PARTI MOBILI: Indica il rischio di lesioni da lacerazione o abrasione dovute a parti rotanti. Xerox C230 Color Printer ® Service Manual...

  • Page 15: Safety Information

    Only a Xerox Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Xerox surge protection devices may result in a risk of fire, property damage, or poor printer performance.
  • Page 16 Utilisez uniquement un parasurtenseur correctement raccordé à l'imprimante et au câble d'alimentation fourni avec la machine. L'utilisation de parasurtenseurs non fabriqués par Xerox comporte un risque d'incendie et de dégâts matériels, et peut amoindrir les performances de l'imprimante. ATTENTION ! DOMMAGE POTENTIEL : Si votre imprimante pèse plus de 20kg (44lb),...
  • Page 17 Xerox debidamente conectado entre la impresora y el cable de alimentación que con ella se suministra. El uso de protectores de sobretensión de marcas distintas a Xerox puede dar lugar a que el rendimiento de la impresora sea bajo, a daños materiales o a posibles incendios.
  • Page 18 Xerox fornito con la stampante, correttamente collegato alla stampante e al cavo di alimentazione. L'utilizzo di protettori di sovratensione non Xerox può comportare il rischio di incendi, danni o scarse prestazioni della stampante. Xerox C230 Color Printer ®...
  • Page 19 Notices, Conventions, and Safety Information ATTENZIONE – PERICOLO DI LESIONI: Se la stampante pesa più di 20 kg (44 lb), potrebbe richiedere due o più persone per essere sollevata in modo sicuro. Xerox C230 Color Printer ® Service Manual...

  • Page 20: Health And Safety Incident Reporting

    (equipment and materials) at customer locations. II. Scope Xerox Corporation and subsidiaries worldwide. III. Objective To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance. IV. Definitions Incident: An event or condition occurring in a customer account that has resulted in injury, illness or property damage.
  • Page 21 Fund all field retrofits. 2. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated equipment located in the vicinity of the incident. b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the Business Division.
  • Page 22 Notices, Conventions, and Safety Information Xerox C230 Color Printer ® Service Manual...

  • Page 23: Change History

    Change History Xerox C230 Color Printer ® Service Manual...
  • Page 24 • Changing The Service Plan (Non-PagePack) • Changing The Service Plan (PagePack) • 900 Error Service Check Removed the following topics: • System Software Error Service Check July, 2021 This is the launch version of the service manual. Xerox C230 Color Printer ® Service Manual...

  • Page 25: General Information

    General Information Xerox C230 Color Printer ® Service Manual...

  • Page 26: Printer Model Configurations

    General Information Printer Model Configurations The Xerox C230 SFP printer is a color, network-capable, laser printers. All information in this Service Manual pertains to all models unless explicitly noted. The printer is available in the following models: Configuration / description...

  • Page 27: Locating The Printer Serial Number

    Locating the Printer Serial Number Follow the below steps to locate the serial number of the printer. 1. Open the front door, and then firmly push it down. 2. Locate the serial number behind the front door. Xerox C230 Color Printer ® Service Manual...

  • Page 28: Selecting Paper

    Store paper in its original wrapper in the same environment as the printer for 24 to 48 hours before printing. Extend the time several days if the storage or transportation environment is very different from the printer environment. Thick paper may also require a longer conditioning period. Xerox C230 Color Printer ® Service Manual...
  • Page 29 • Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent. • Store paper in cartons, on a pallet or shelf, rather than on the floor. • Store individual packages on a flat surface. Xerox C230 Color Printer ® Service Manual...
  • Page 30 S S u u p p p p o o r r t t e e d d P P a a p p e e r r S S i i z z e e s s Standard 250-sheet Paper size tray Two-sided printing Manual feeder 210x297mm (8.27x11.7in.) 148x210mm (5.83x8.27in.) 105x148mm (4.13x5.83in.) JIS B5 182x257mm (7.17x10.1in.) Oficio (Mexico) 215.9x340.4mm (8.5x13.4in.) Hagaki 100x148mm (3.94x5.83in.) Xerox C230 Color Printer ® Service Manual...
  • Page 31 215.9x355.6mm (8.5x14in.) Folio 215.9x330.2mm (8.5x13in.) Universal 98.4x148mm (3.86x5.83in.) to 215.9x355.6mm (8.5x14in.) Universal 25.4x25.4mm (1x1in.) to 215.9x297mm (8.5x11.69in.) Universal 105x148mm (4.13x5.83in.) to 215.9x355.6mm (8.5x14in.) 73/4 Envelope 98.4x190.5mm (3.875x7.5in.) 9Envelope 98.4x225.4mm (3.875x8.9in.) 10Envelope 104.8x241.3mm (4.12x9.5in.) Xerox C230 Color Printer ® Service Manual...
  • Page 32 • Labels, envelopes, and card stock always print at reduced speed. • Labels are supported for occasional use and must be tested for acceptability. Standard 250-sheet Paper type tray Two-sided printing Manual feeder Plain paper Card stock Labels Envelopes Xerox C230 Color Printer ® Service Manual...
  • Page 33 (20–24-lb bond) Heavy paper 90.3–100g/m grain long (24.1–26-lb bond) Card stock 105.1–162g/m grain long (28.1–43-lb bond) Card stock 105.1–200g/m grain long (28.1–53-lb bond) Paper labels 131g/m (35-lb bond) Envelopes 60–90g/m (16–24-lb bond) Xerox C230 Color Printer ® Service Manual...

  • Page 34: Tools Required For Service

    • Torx screwdriver (T10 head) • Needle-nose pliers • Diagonal side cutters • Spring hook • Feeler gauges • Analog or digital multimeter • 3-mm ball hex wrench • Toner vacuum • Flashlight Xerox C230 Color Printer ® Service Manual...

  • Page 35: Diagnostics And Troubleshooting

    Diagnostics and Troubleshooting Xerox C230 Color Printer ® Service Manual...

  • Page 36: Troubleshooting Precautions

    électroniques. ATTENTION ! SURFACE CHAUDE : L'intérieur de l'imprimante risque d'être brûlant. pour réduire le risque de brûlure, laissez la surface ou le composant refroidir avant d'y toucher. Xerox C230 Color Printer ® Service Manual...
  • Page 37 Spannungen in dem Produktbereich, in dem Sie arbeiten. Trennen Sie das Produkt von seiner Stromverbindung, bevor Sie beginnen, oder gehen Sie vorsichtig vor, wenn das Produkt für die Durchführung der Aufgabe mit Strom versorgt werden muss. Xerox C230 Color Printer ® Service Manual...
  • Page 38 ATTENZIONE – SUPERFICIE SURRISCALDATA:L'area interna della stampante potrebbe surriscaldarsi. Per evitare infortuni, lasciare raffreddare la superficie dei componenti prima di toccarla. Xerox C230 Color Printer ® Service Manual...
  • Page 39 Per evitare il rischio di lesioni da lacerazione o abrasione, tenere le mani lontano da parti in movimento nelle aree contrassegnate con questa etichetta. Le lesioni dovute a parti in movimento possono verificarsi intorno a ingranaggi e altre parti rotanti. Xerox C230 Color Printer ® Service Manual...

  • Page 40: Troubleshooting Overview

    Are near open flames – Are dusty • Make sure that the recommended paper for this printer is used. • Do a test print with paper from a newly opened package, and then check the result. Xerox C230 Color Printer ® Service Manual...

  • Page 41: Fixing Print Quality Issues

    Sold Standard-Capacity Cyan Print Cartridge (1.5K) DMO 006R04388 Sold Standard-Capacity Magenta Print Cartridge (1.5K) 006R04389 DMO Sold Standard-Capacity Yellow Print Cartridge (1.5K) DMO 006R04390 Sold High-Capacity Black Print Cartridge (3K) NA/XE Sold 006R04391 Xerox C230 Color Printer ® Service Manual...
  • Page 42 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 43 Does the problem remain? Step 5 Go to step 6. The problem is solved. 1 Remove the right cover. See Right cover removal. 2 Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 44 Does the transfer belt or transfer roller move? Step 12 Go to step 13. Go to step 15. Check the transfer module and its components for improper installation and damage. • Transfer belt Xerox C230 Color Printer ® Service Manual...
  • Page 45 Go to step 19. Go to step 18. Check the cables for damage. Are the cables free of damage? Step 18 Go to step 19. The problem is solved. Replace the affected cable. Xerox C230 Color Printer ® Service Manual...
  • Page 46 Are the controller board and its connectors free of damage? Step 25 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 47 Weight settings match the paper loaded. Does the problem remain? Step 4 Go to step 5. The problem is solved. Make sure that the paper loaded is supported and free of damage and defect. Xerox C230 Color Printer ® Service Manual...
  • Page 48 Step 8 Go to step 37. Go to step 9. Check the TPS sensor cables for damage. Are the cables free of damage? Step 9 Go to step 37. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 49 Does the problem remain? Step 14 Go to step 15. The problem is solved. 1 From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Xerox C230 Color Printer ® Service Manual...
  • Page 50 (DC bias voltage) 2 Find the setting that produces the best result. Does the problem remain? Step 19 Go to step 20. The problem is solved. 1 Remove the right cover. See Right cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 51 Printer diagnostics and adjustments > Motor tests 2 Select K/Transfer belt, and then start the test. Does the transfer belt or transfer roller move? Step 26 Go to step 27. Go to step 29. Xerox C230 Color Printer ® Service Manual...
  • Page 52 2 Reseat the flat cables on the printhead. 3 Reseat the printhead cables on the controller board. Does the problem remain? Step 31 Go to step 33. Go to step 32. Check the cables for damage. Xerox C230 Color Printer ® Service Manual...
  • Page 53 Does the problem remain? Step 37 Go to step 38. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 54 The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/ Type 2 Make sure that the setting matches the paper loaded. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 55 The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. 2 Make sure that the affected cartridge is properly installed. The cartridge must fit and lock properly with the print Xerox C230 Color Printer ® Service Manual...
  • Page 56 Color (DC bias voltage) 2 Find the setting that produces the best result. Does the problem remain? Step 12 Go to step 13. The problem is solved. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 57 1 Remove the right cover. See Right cover removal. 2 Make sure that the transfer module cable on the HVPS is properly connected. Does the problem remain? Step 17 Go to step 19. Go to step 18. Xerox C230 Color Printer ® Service Manual...
  • Page 58 Go to step 23. The problem is solved. 1 Make sure that the HVPS is properly installed. 2 Reseat all the cables on the HVPS. 3 Properly align the spring contacts. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 59 • HVPS • LVPS • Fuser to controller board connections Are the fuser cables free of damage? Step 28 Go to step 29. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 60 • Flat cable • Connector sockets 2 Check the printhead mirrors for contamination. Is the printhead free of damage and contamination? Step 35 Go to step 36. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 61 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 62 Does the problem remain? Step 5 Go to step 6. The problem is solved. 1 Remove the right cover. See Right cover removal. 2 Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 63 Does the transfer belt or transfer roller move? Step 12 Go to step 13. Go to step 15. Check the transfer module and its components for improper installation and damage. • Transfer belt Xerox C230 Color Printer ® Service Manual...
  • Page 64 Go to step 19. Go to step 18. Check the cables for damage. Are the cables free of damage? Step 18 Go to step 19. The problem is solved. Replace the affected cable. Xerox C230 Color Printer ® Service Manual...
  • Page 65 Are the controller board and its connectors free of damage? Step 25 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 66 Weight settings match the paper loaded. Does the problem remain? Step 4 Go to step 5. The problem is solved. Make sure that the paper loaded is supported and free of damage and defect. Xerox C230 Color Printer ® Service Manual...
  • Page 67 Go to step 9. 1 Check the cartridge for damage and leaks. 2 Check the cartridge smart chip contacts for improper connections. • Corrosion and contamination • Loose connection with the HVPS contacts Xerox C230 Color Printer ® Service Manual...
  • Page 68 Go to step 15. The problem is solved. 1 From the control panel, navigate to: Settings > Print > Quality > Toner Darkness 2 Adjust the values to find the best result. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 69 Does the problem remain? Step 19 Go to step 20. The problem is solved. 1 Use the table on the Print Quality Test Pages to match the distance between vertically repeating defects. Xerox C230 Color Printer ® Service Manual...
  • Page 70 Clean or replace the HVPS. See HVPS removal. Does the problem remain? Step 26 Go to step 27. The problem is solved. 1 Remove the top cover. See cover removal. 2 Reseat the flat cables on the printhead. Xerox C230 Color Printer ® Service Manual...
  • Page 71 Does the problem remain? Step 33 Go to step 34. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 72: Initial Print Quality Check

    The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/ Type 2 Make sure that the setting matches the paper loaded. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 73 The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. 2 Make sure that the affected cartridge is properly installed. The cartridge must fit and lock properly with the print Xerox C230 Color Printer ® Service Manual...
  • Page 74 Go to step 13. Check the cartridge tray and its components for damage. • Print cartridge locking mechanisms • Sliding mechanism under the cartridge tray • Latch mechanism Is the cartridge tray free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 75 Printer setup > EP setup > Transfer adjust > Black & Color (DC bias voltage) 2 Find the setting that produces the best result. Does the problem remain? Step 18 Go to step 19. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 76 1 Make sure that the HVPS is properly installed. 2 Reseat all the cables on the HVPS. 3 Properly align the spring contacts. Does the problem remain? Step 24 Go to step 26. Go to step 25. Xerox C230 Color Printer ® Service Manual...
  • Page 77 Clean or replace the printhead. Printhead removal. Does the problem remain? Step 31 Go to step 33. Go to step 32. Check the firmware version. Is the firmware updated to the latest version? Xerox C230 Color Printer ® Service Manual...
  • Page 78 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 79 Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? Step 6 Go to step 7. Go to step 12. Xerox C230 Color Printer ® Service Manual...
  • Page 80 Is the tray insert free of damage? Step 13 Go to step 14. The problem is solved. Replace the tray insert. Does the problem remain? Step 14 Go to step 16. Go to step 15. Xerox C230 Color Printer ® Service Manual...
  • Page 81 Go to step 20. The problem is solved. 1 Remove the top cover. See cover removal. 2 Remove the controller board shield. See Controller board shield removal 3 Reseat the flat cables on the printhead. Xerox C230 Color Printer ® Service Manual...
  • Page 82 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 83 Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? Step 6 Go to step 10. Go to step 7. Xerox C230 Color Printer ® Service Manual...
  • Page 84 Go to step 36. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Weather station Is the weather station detecting properly? Step 11 Go to step 12. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 85 Does the problem remain? Step 15 Go to step 16. The problem is solved. 1 From the control panel, navigate to: Settings > Print > Quality > Toner Darkness Xerox C230 Color Printer ® Service Manual...
  • Page 86 (DC bias voltage) 2 Find the setting that produces the best result. Does the problem remain? Step 20 Go to step 21. The problem is solved. 1 Remove the right cover. See Right cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 87 Printer diagnostics and adjustments > Motor tests 2 Select K/Transfer belt, and then start the test. Does the transfer belt or transfer roller move? Step 27 Go to step 28. Go to step 30. Xerox C230 Color Printer ® Service Manual...
  • Page 88 2 Reseat the flat cables on the printhead. 3 Reseat the printhead cables on the controller board. Does the problem remain? Step 32 Go to step 34. Go to step 33. Check the cables for damage. Xerox C230 Color Printer ® Service Manual...
  • Page 89 Does the problem remain? Step 38 Go to step 39. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 90 Does the problem remain? Step 2 Go to step 3. The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. 2 Make sure that the affected cartridge is properly installed. Xerox C230 Color Printer ® Service Manual...
  • Page 91 Step 7 Go to step 9. Go to step 8. Check the cartridge tray and its components for damage. • Print cartridge locking mechanisms • Sliding mechanism under the cartridge tray • Latch mechanism Xerox C230 Color Printer ® Service Manual...
  • Page 92 Step 14 Go to step 15. The problem is solved. Clean or replace the HVPS. See HVPS removal. Does the problem remain? Step 15 Go to step 16. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 93 Does the transfer belt or transfer roller move? Step 21 Go to step 22. Go to step 24. Check the transfer module and its components for improper installation and damage. • Transfer belt • Transfer roller Xerox C230 Color Printer ® Service Manual...
  • Page 94 In each test, check the gears for lack of movement and unusual noise. • CMY • K/Transfer belt • Pick clutch • Staging clutch Do the gears move properly without unusual noise? Xerox C230 Color Printer ® Service Manual...
  • Page 95 Does the problem remain? Step 31 Go to step 32. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 96: Initial Print Quality Check

    The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/ Type 2 Make sure that the setting matches the paper loaded. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 97 The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. 2 Make sure that the affected cartridge is properly installed. The cartridge must fit and lock properly with the print Xerox C230 Color Printer ® Service Manual...
  • Page 98 Step 13 Go to step 14. The problem is solved. 1 Make sure that the HVPS is properly installed. 2 Reseat all the cables on the HVPS. 3 Properly align the spring contacts. Xerox C230 Color Printer ® Service Manual...
  • Page 99 Color (DC bias voltage) 2 Find the setting that produces the best result. Does the problem remain? Step 19 Go to step 20. The problem is solved. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 100 HVPS is properly connected. Does the problem remain? Step 24 Go to step 26. Go to step 25. 1 Remove any toner spills or contamination from the transfer module. Xerox C230 Color Printer ® Service Manual...
  • Page 101 • Connector sockets 2 Check the printhead mirrors for contamination. Is the printhead free of damage and contamination? Step 30 Go to step 31. The problem is solved. Clean or replace the printhead. Printhead removal. Xerox C230 Color Printer ® Service Manual...
  • Page 102 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 103 Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? Step 6 Go to step 8. Go to step 7. Xerox C230 Color Printer ® Service Manual...
  • Page 104 • Lower 3 Select the setting that produces the best result. Does the problem remain? Step 11 Go to step 15. Go to step 12. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 105 2 Select Fuser, and then start the test. Do the fuser rollers and exit rollers turn? Step 17 Go to step 19. Go to step 18. 1 Make sure that the fuser is properly installed. Xerox C230 Color Printer ® Service Manual...
  • Page 106 P P r r i i n n t t C C r r o o o o k k e e d d o o r r S S k k e e w w e e d d C C h h e e c c k k Xerox C230 Color Printer ®...
  • Page 107 Go to step 6. The problem is solved. Load paper from a fresh package. Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Xerox C230 Color Printer ® Service Manual...
  • Page 108 2 Check the tray insert pads for wear and damage. Is the tray insert free of damage? Step 13 Go to step 14. The problem is solved. Replace the tray insert. Xerox C230 Color Printer ® Service Manual...
  • Page 109 • Manual feed quick test 3 Perform the registration adjustment. See Registration adjustment. Does the problem remain? Step 19 Go to step 20. The problem is solved. 1 Remove the top cover. See cover removal. Xerox C230 Color Printer ® Service Manual...

  • Page 110: Initial Print Quality Check

    Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 111 2 Do a print test. Does the problem remain? Step 2 Go to step 3. The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. Xerox C230 Color Printer ® Service Manual...
  • Page 112 • Transfer belt • Transfer roller • Coupler gears Is the transfer module properly installed and free of damage? Step 7 Go to step 8. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 113 Go to step 12. Check the cables for damage. Are the cables free of damage? Step 12 Go to step 13. The problem is solved. Replace the affected cable. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 114 Check the HVPS contacts for contamination and damage. Are the HVPS contacts free of contamination and damage? Step 20 Go to step 21. The problem is solved. Clean or replace the HVPS. See HVPS removal. Xerox C230 Color Printer ® Service Manual...
  • Page 115 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 116 Does the problem remain? Step 5 Go to step 7. Go to step 6. 1 Pull out the print cartridge tray, and then remove all the print cartridges. 2 Check the cartridge tray for proper movement. Xerox C230 Color Printer ® Service Manual...
  • Page 117 Go to step 12. The problem is solved. Replace the affected cable. Does the problem remain? Step 12 Go to step 13. The problem is solved. 1 Make sure that the HVPS is properly installed. Xerox C230 Color Printer ® Service Manual...
  • Page 118 • Connector sockets 2 Check the printhead mirrors for contamination. Is the printhead free of damage and contamination? Step 19 Go to step 20. The problem is solved. Clean or replace the printhead. Printhead removal. Xerox C230 Color Printer ® Service Manual...
  • Page 119 Is the transfer belt cleaner free of leaks and damage? Step 24 Go to step 25. The problem is solved. Reinstall or replace the transfer module. See Transfer module removal. Xerox C230 Color Printer ® Service Manual...
  • Page 120 The problem is solved. Replace the gearbox. See Gearbox removal. Does the problem remain? Step 29 Go to step 31. Go to step 30. Check the firmware version. Is the firmware updated to the latest version? Xerox C230 Color Printer ® Service Manual...
  • Page 121 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 122 Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? Step 6 Go to step 7. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 123 4 Reseat the fuser cables from the following components, and then check the cables for damage: • HVPS • LVPS • Fuser to controller board connections Are the fuser cables free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 124 Go to step 17. Go to step 16. Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of damage? Step 16 Go to step 17. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 125 Before performing this print quality check, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages, and then perform the initial print quality check. See Initial print quality check Xerox C230 Color Printer ® Service Manual...
  • Page 126 Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Does the problem remain? Step 6 Go to step 7. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 127 Does the problem remain? Step 10 Go to step 15. Go to step 11. 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests Xerox C230 Color Printer ® Service Manual...
  • Page 128 The problem is solved. Reinstall or replace the transfer module. See Transfer module removal. Does the problem remain? Step 15 Go to step 16. The problem is solved. 1 Remove the top cover. See cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 129 Go to step 22. Check the cables for damage. Are the cables free of damage? Step 22 Go to step 23. The problem is solved. Replace the affected cable. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 130 Are the controller board and its connectors free of damage? Step 30 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 131 Weight settings match the paper loaded. Does the problem remain? Step 4 Go to step 5. The problem is solved. Make sure that the paper loaded is supported and free of damage and defect. Xerox C230 Color Printer ® Service Manual...
  • Page 132 Go to step 9. 1 Check the cartridge for damage and leaks. 2 Check the cartridge smart chip contacts for improper connections. • Corrosion and contamination • Loose connection with the HVPS contacts Xerox C230 Color Printer ® Service Manual...
  • Page 133 Does the transfer belt or transfer roller move? Step 13 Go to step 14. Go to step 16. Check the transfer module and its components for improper installation and damage. • Transfer belt • Transfer roller Xerox C230 Color Printer ® Service Manual...
  • Page 134 2 Check the printhead mirrors for contamination. Is the printhead free of damage and contamination? Step 18 Go to step 19. The problem is solved. Clean or replace the printhead. Printhead removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 135 2 Remove the left cover. See Left cover removal. 3 Remove the right cover. See Right cover removal. 4 Reseat the fuser cables from the following components, and then check the cables for damage: • HVPS Xerox C230 Color Printer ® Service Manual...
  • Page 136 Does the problem remain? Step 30 Go to step 31. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 137 The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types 2 Make sure that the Texture and Weight settings match the paper loaded. Xerox C230 Color Printer ® Service Manual...
  • Page 138 No packing material must be left on the cartridge. Does the problem remain? Step 8 Go to step 10. Go to step 9. 1 Check the cartridge for damage and leaks. Xerox C230 Color Printer ® Service Manual...
  • Page 139 Step 13 Go to step 14. The problem is solved. Replace the cartridge tray. See Print cartridge tray removal Does the problem remain? Step 14 Go to step 15. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 140 The problem is solved. 1 From the Diagnostics menu, navigate to: Printer setup > EP setup > Transfer adjust > 2nd transfer roller (DC bias voltage) 2 Find the setting that produces the best result. Xerox C230 Color Printer ® Service Manual...
  • Page 141 If there are leaks on the waste toner nozzle, then toner spills will occur. Is the transfer belt cleaner free of leaks and damage? Step 23 Go to step 24. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 142 Do the fuser rollers and exit rollers turn? Step 29 Go to step 31. Go to step 30. 1 Make sure that the fuser is properly installed. 2 Remove the left cover. See Left cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 143 Update the firmware. Does the problem remain? Step 35 Go to step 36. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Xerox C230 Color Printer ® Service Manual...
  • Page 144 2 Make sure that the affected cartridge is properly installed. The cartridge must fit and lock properly with the print cartridge tray. No packing material must be left on the cartridge. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 145 2 Reseat all the cables on the HVPS. 3 Properly align the spring contacts. Does the problem remain? Step 9 Go to step 11. Go to step 10. Check the HVPS contacts for contamination and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 146 If the transfer belt cleaner is defective, then excess toner may build up on the transfer belt. If there are leaks on the waste toner nozzle, then toner spills will occur. Xerox C230 Color Printer ® Service Manual...
  • Page 147 Does the problem remain? Step 21 Go to step 23. Go to step 22. Check the firmware version. Is the firmware updated to the latest version? Step 22 Go to step 23. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 148 Go to step 3. The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Tray Configuration > Paper Size/ Type 2 Make sure that the setting matches the paper loaded. Xerox C230 Color Printer ® Service Manual...
  • Page 149 Does the problem remain? Step 7 Go to step 8. The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. 2 Make sure that the affected cartridge is properly installed. Xerox C230 Color Printer ® Service Manual...
  • Page 150 Does the affected cartridge still have issues? Step 11 Go to step 12. The problem is solved. Replace the affected cartridge. Return the swapped cartridges to their original slots. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 151 Printer diagnostics and adjustments > Motor tests 2 Select K/Transfer belt, and then start the test. Does the transfer belt or transfer roller move? Step 18 Go to step 19. Go to step 21. Xerox C230 Color Printer ® Service Manual...
  • Page 152 1 Remove the right cover. See Right cover removal. 2 Remove the controller board shield. See Controller board shield removal 3 Reseat the HVPS flat cables on the HVPS and controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 153 Printer diagnostics and adjustments > Motor tests 2 Select Fuser, and then start the test. Do the fuser rollers and exit rollers turn? Step 30 Go to step 32. Go to step 31. Xerox C230 Color Printer ® Service Manual...
  • Page 154 Go to step 35. Check the firmware version. Is the firmware updated to the latest version? Step 35 Go to step 36. The problem is solved. Update the firmware. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 155 Are the controller board and its connectors free of damage? Step 38 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 156: Paper Jams

    • Push the tray firmly into the printer after loading paper. Use Recommended Paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. Xerox C230 Color Printer ® Service Manual...
  • Page 157 • When Jam Assist is set to On, the printer might attempt to flush blank pages or pages with partial prints after a jammed page has been cleared. Check your printed output for blank pages. • When Jam Recovery is set to On or Auto, the printer reprints jammed pages. Xerox C230 Color Printer ® Service Manual...
  • Page 158 Diagnostics and Troubleshooting Jam locations Standard bin Manual feeder Trays Door B Door E Xerox C230 Color Printer ® Service Manual...
  • Page 159 Step 2 Go to step 3. The problem is solved. Remove the paper fragments and partially fed paper. Does the problem remain? Step 3 Go to step 7. Go to step 4. Xerox C230 Color Printer ® Service Manual...
  • Page 160 See Controller board shield removal 2 Reseat the clutch cable. Does the problem remain? Step 9 Go to step 11. Go to step 10. Check the clutch for improper installation and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 161 Printer diagnostics and adjustments > Motor tests 2 Select K/Transfer belt, and then start the test. Does the transfer belt or transfer roller move? Step 16 Go to step 18. Go to step 17. Xerox C230 Color Printer ® Service Manual...
  • Page 162 Step 21 Go to step 22. The problem is solved. Reinstall or replace the motor. See Motor (fuser) removal. Does the problem remain? Step 22 Go to step 26. Go to step 23. Xerox C230 Color Printer ® Service Manual...
  • Page 163 1 Check the rear door for improper installation, misalignment, and damage. 2 Check the rear door sensor flag for damage. 3 Check the rear door rollers and gears for wear, damage, and contamination. Xerox C230 Color Printer ® Service Manual...
  • Page 164 Are the paper path, bin, and tray free of paper fragments and partially fed paper? Step 2 Go to step 3. The problem is solved. Remove the paper fragments and partially fed paper. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 165 1 Remove the controller board shield. See Controller board shield removal 2 Reseat the cable of the sensor on the controller board. Does the problem remain? Step 9 Go to step 11. Go to step 10. Xerox C230 Color Printer ® Service Manual...
  • Page 166 Check the manual feeder rollers for wear, damage, and contamination. Are the rollers free of wear, damage, and contamination? Step 16 Go to step 20. Go to step 17. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 167 See Staging belt, gear, and pulley removal Does the problem remain? Step 22 Go to step 24. Go to step 23. 1 Check the rear door for improper installation, misalignment, and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 168 Are the controller board and its connectors free of damage? Step 26 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 169 Printer diagnostics and adjustments > Sensor tests 2 Find the sensor (Input). Does the sensor status change while toggling the sensor? Step 6 Go to step 7. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 170 Reinstall or replace the transfer module. See Transfer module removal. Does the problem remain? Step 12 Go to step 16. Go to step 13. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 171 2 Reseat the clutch cable. Does the problem remain? Step 18 Go to step 20. Go to step 19. Check the clutch for improper installation and damage. Is the clutch properly installed and free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 172 Does the problem remain? Step 24 Go to step 26. Go to step 25. Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 173 Go to step 30. Go to step 31. Check the gearbox gears and couplers for wear and damage. • Drive gears for all print cartridges and transfer belt • Drive gears that engage with the clutches Xerox C230 Color Printer ® Service Manual...
  • Page 174 Are the controller board and its connectors free of damage? Step 34 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 175 Printer diagnostics and adjustments > Sensor tests 2 Find the sensor (Input). Does the sensor status change while toggling the sensor? Step 6 Go to step 7. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 176 Go to step 13. The problem is solved. Reinstall or replace the motor. See Motor (K/transfer belt) removal Does the problem remain? Step 13 Go to step 14. Contact the next level of support. Xerox C230 Color Printer ® Service Manual...
  • Page 177 Go to step 20. Go to step 19. Check the clutch for improper installation and damage. Is the clutch properly installed and free of damage? Step 19 Go to step 20. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 178 Does the problem remain? Step 24 Go to step 26. Go to step 25. Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 179 Go to step 30. Go to step 31. Check the gearbox gears and couplers for wear and damage. • Drive gears for all print cartridges and transfer belt • Drive gears that engage with the clutches Xerox C230 Color Printer ® Service Manual...
  • Page 180 Are the controller board and its connectors free of damage? Step 34 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 181 Step 6 Go to step 7. The problem is solved. Reinstall or replace the sensor. See Sensor (input) removal. Does the problem remain? Step 7 Go to step 8. The problem is solved. Xerox C230 Color Printer ® Service Manual...

  • Page 182: Diagnostics And Troubleshooting

    Sensor (fuser exit) late-leaving cleared the sensor (fuser exit). jam service check 202.91 Paper remains detected at the Sensor (fuser exit) static jam sensor (fuser exit) after the printer service check is turned on. Xerox C230 Color Printer ® Service Manual...
  • Page 183 Step 6 Go to step 7. The problem is solved. Reinstall or replace the sensor. See Sensor (fuser exit) removal Does the problem remain? Step 7 Go to step 11. Go to step 8. Xerox C230 Color Printer ® Service Manual...
  • Page 184 Go to step 14. Go to step 13. 1 Make sure that the fuser is properly installed. 2 Remove the left cover. See Left cover removal. 3 Remove the right cover. See Right cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 185 Go to step 19. The problem is solved. Replace the affected cable. Does the problem remain? Step 19 Go to step 23. Go to step 20. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 186 See Staging belt, gear, and pulley removal Does the problem remain? Step 25 Go to step 28. Go to step 26. 1 Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 187 Go to step 31. Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of wear and damage? Step 31 Go to step 32. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 188 Does the problem remain? Step 35 Go to step 36. The problem is solved. Replace the gearbox. See Gearbox removal. Does the problem remain? Step 36 Go to step 37. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 189 Go to step 4. 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Sensor tests 2 Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Xerox C230 Color Printer ® Service Manual...
  • Page 190 Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of damage? Step 10 Go to step 11. The problem is solved. Reinstall or replace the motor. See Motor (fuser) removal. Xerox C230 Color Printer ® Service Manual...
  • Page 191 • Rollers • Cable • Guides and actuators Is the fuser free of damage? Step 15 Go to step 16. The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 192 Are the controller board and its connectors free of damage? Step 21 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 193 Step 6 Go to step 7. The problem is solved. Reinstall or replace the sensor. See Sensor (fuser exit) removal Does the problem remain? Step 7 Go to step 11. Go to step 8. Xerox C230 Color Printer ® Service Manual...
  • Page 194 Replace the top cover. See cover removal. Does the problem remain? Step 13 Go to step 18. Go to step 14. 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests Xerox C230 Color Printer ® Service Manual...
  • Page 195 Step 18 Go to step 19. The problem is solved. Reseat the HVPS flat cables. Does the problem remain? Step 19 Go to step 21. Go to step 20. Check the cables for damage. Xerox C230 Color Printer ® Service Manual...
  • Page 196 Step 2 Go to step 3. The problem is solved. Remove the paper fragments and partially fed paper. Does the problem remain? Step 3 Go to step 7. Go to step 4. Xerox C230 Color Printer ® Service Manual...
  • Page 197 2 Remove the left cover. See Left cover removal. 3 Remove the right cover. See Right cover removal. 4 Reseat the fuser cables from the following components, and then check the cables for damage: Xerox C230 Color Printer ® Service Manual...
  • Page 198 Does the problem remain? Step 15 Go to step 16. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 199: Diagnostics And Troubleshooting

    Sensor (input) late-leaving never reached the sensor (input). jam (during duplex print) service Paper source is undetermined. check 232.95 During a duplex print job, paper never cleared the sensor (input). Paper source is undetermined. Xerox C230 Color Printer ® Service Manual...
  • Page 200 Is the sensor properly installed and free of damage? Step 6 Go to step 7. The problem is solved. Reinstall or replace the sensor. See Sensor (input) removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 201 Is the motor properly installed and free of damage? Step 12 Go to step 13. The problem is solved. Reinstall or replace the motor. See Motor (fuser) removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 202 The problem is solved. Reinstall or replace the affected staging belt, gear, or pulley. See Staging belt, gear, and pulley removal Does the problem remain? Step 19 Go to step 23. Go to step 20. Xerox C230 Color Printer ® Service Manual...
  • Page 203 • Pick clutch • Staging clutch Do the gears move properly without unusual noise? Step 24 Go to step 25. Go to step 26. Check the gearbox gears and couplers for wear and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 204 Are the controller board and its connectors free of damage? Step 29 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 205 Is the sensor properly installed and free of damage? Step 6 Go to step 7. The problem is solved. Reinstall or replace the sensor. See Sensor (input) removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 206 Step 12 Go to step 13. The problem is solved. Reinstall or replace the clutch. See Staging clutch removal. Does the problem remain? Step 13 Go to step 15. Go to step 14. Xerox C230 Color Printer ® Service Manual...
  • Page 207 Step 18 Go to step 19. The problem is solved. Reinstall or replace the motor. See Motor (K/transfer belt) removal Does the problem remain? Step 19 Go to step 22. Go to step 20. Xerox C230 Color Printer ® Service Manual...
  • Page 208 2 Reseat the cable on the motor and on the controller board. Does the problem remain? Step 24 Go to step 26. Go to step 25. Check the motor for improper installation, wear, and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 209 • Rollers • Cable • Guides and actuators Is the fuser free of damage? Step 29 Go to step 30. The problem is solved. Replace the fuser. See Fuser removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 210 Does the problem remain? Step 34 Go to step 35. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 211 Sensor (input) late-leaving cleared the sensor (input) later jam service check than expected. 241.91 Paper remains detected at the Sensor (input) static jam sensor (input) after the printer is service check turned on. Xerox C230 Color Printer ® Service Manual...

  • Page 212: User Attendance Messages

    The printer has detected a non-Xerox supply or part installed in the printer. The Xerox printer is designed to function best with genuine Xerox supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.

  • Page 213: Using The Control Panel

    Xerox Corporate Licensing Systems (XDSS), 1–800– 890–3260. • Xerox Business Solutions (XBS): All requests for service plan conversions must be approved by the XBS VP of Service. Request your field service manager to contact your XBS company VP of Service for direction.
  • Page 214 C C h h a a n n g g i i n n g g T T h h e e S S e e r r v v i i c c e e P P l l a a n n ( ( P P a a g g e e P P a a c c k k ) ) Contact the relevant OpCo to obtain an activation code. Provide the Sequence Number and Device Serial Number. • EMEA (XE): Email office.europe.page.pack.pin@xerox.com • EMEA (DMO-E): Follow your local process. • LATAM (Latin America): Follow your local process.
  • Page 215 Front door removal. Does the problem remain? Step 4 Go to step 6. Go to step 5. 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Sensor tests Xerox C230 Color Printer ® Service Manual...
  • Page 216 HVPS removal. Does the problem remain? Step 12 Go to step 13. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Xerox C230 Color Printer ® Service Manual...
  • Page 217 Printer diagnostics and adjustments > Sensor tests 2 Find the sensor (Fuser buckle). Does the sensor status change while toggling the sensor? Step 4 Go to step 5. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 218 Does the problem remain? Step 10 Go to step 12. Go to step 11. Check the cables for damage. Are the cables free of damage? Step 11 Go to step 12. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 219 Does the problem remain? Step 3 Go to step 4. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 220 1. check 11.12 A wrong paper type, size, or orientation was detected on tray 11.81 A wrong paper type or size was Paper loading error service detected on the manual feeder. check Xerox C230 Color Printer ® Service Manual...
  • Page 221 2 Make sure that the tray and manual feeder are properly installed. Does the problem remain? Step 4 Go to step 5. The problem is solved. 1 From the control panel, navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 222 Is the pick roller functional and free of damage? Step 10 Go to step 14. Go to step 11. 1 Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Sensor tests Xerox C230 Color Printer ® Service Manual...
  • Page 223 Go to step 17. Check the motor for improper installation, wear, and damage. Is the motor properly installed and free of wear and damage? Step 17 Go to step 18. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 224 2 Find the staging clutch, and then start the test. Does the clutch operate? Step 23 Go to step 24. The problem is solved. 1 Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 225 In each test, check the gears for lack of movement and unusual noise. • CMY • K/Transfer belt • Pick clutch • Staging clutch Do the gears move properly without unusual noise? Xerox C230 Color Printer ® Service Manual...
  • Page 226 Are the controller board and its connectors free of damage? Step 34 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 227 Settings > Paper > Tray Configuration > Paper Size/ Type 2 Make sure that the setting matches the paper loaded. Does the problem remain? Step 3 Go to step 4. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 228 2 Reseat the cable of the sensor on the controller board. Does the problem remain? Step 8 Go to step 10. Go to step 9. Check the sensor and its flag for improper installation and damage. Xerox C230 Color Printer ® Service Manual...
  • Page 229 A waste toner bottle smart chip or sensor communication error was detected. 31.40 A black print cartridge smart chip or sensor communication error was detected. 31.41 A cyan print cartridge smart chip or sensor communication error was detected. Xerox C230 Color Printer ® Service Manual...
  • Page 230 Cyan print cartridge is incorrect or Unsupported Print Cartridge unsupported—Failed SWE Service Check marriage check. 32.41E Cyan print cartridge is Engine, supplies, and system unsupported—The supply is on errors service check the revoked list. Xerox C230 Color Printer ® Service Manual...
  • Page 231 Yellow print cartridge is incorrect Unsupported Print Cartridge or unsupported—Failed SWE Service Check marriage check. 32.43E Yellow print cartridge is Engine, supplies, and system unsupported—The supply is on errors service check the revoked list. Xerox C230 Color Printer ® Service Manual...
  • Page 232 Metered toner yellow print Metered supply installed in cartridge installed in printer printer configured for sold configured for Sold. 33.40 A non-Xerox black print cartridge Engine, supplies, and system was detected. errors service check 33.41 A non-Xerox cyan print cartridge was detected.
  • Page 233 Does the problem remain? Step 6 Go to step 7. The problem is solved. 1 From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types Xerox C230 Color Printer ® Service Manual...
  • Page 234 2 Check the tray insert pads for wear and damage. Is the tray insert free of damage? Step 10 Contact the next level of support. The problem is solved. Replace the tray insert. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 235 Are the controller board and its connectors free of damage? Step 7 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 236 • Replace the cartridge with the correct and genuine Xerox part. Does the problem remain? 4 4 2 2 – – 5 5 5 5 U U s s e e r r A A t t t t e e n n d d a a n n c c e e E E r r r r o o r r s s 4 4 2 2 –...
  • Page 237 The print cartridge and printer regions are mismatched. 42.34 The print cartridge and printer regions are mismatched. 42.35 The print cartridge and printer regions are mismatched. 42.39 The print cartridge and printer regions are mismatched. Xerox C230 Color Printer ® Service Manual...
  • Page 238 The print cartridge and printer regions are mismatched. 42.95 The print cartridge and printer regions are mismatched. 55.1 The USB device is unsupported. Unsupported USB device or hub service check 55.2 The USB hub is unsupported. Xerox C230 Color Printer ® Service Manual...
  • Page 239 P P r r i i n n t t C C a a r r t t r r i i d d g g e e R R e e g g i i o o n n M M i i s s m m a a t t c c h h S S e e r r v v i i c c e e C C h h e e c c k k Action Step 1 Go to step 2. The problem is solved. 1 Make sure that the cartridge is a genuine and supported Xerox supply. 2 Make sure that the cartridge region matches the printer region. The worldwide region is compatible with all printer regions.
  • Page 240 File Allocation Table (FAT) system. Does the problem remain? Step 2 Go to step 3. The problem is not with the printer. Replace the unsupported Try another flash drive. or defective flash drive. Xerox C230 Color Printer ® Service Manual...
  • Page 241 Error code Action 71.4 The printer time is wrong. Incorrect Time Service Check 72.1 The SMTP server is not set up. Server error service check. 72.2 The Weblink server is not set up. Xerox C230 Color Printer ® Service Manual...
  • Page 242 Are the controller board and its connectors free of damage? Step 6 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 243 The limit is based on waste toner counter set point. 82.13 The waste toner bottle is low. 82.19 The waste toner bottle is low. The limit is based on user-selected EWS set point. Xerox C230 Color Printer ® Service Manual...
  • Page 244 The limit is based on a side count. 84.13C The colored print cartridge is low. The limit is based on a side count. 84.13K The black print cartridge is low. The limit is based on a side count. Xerox C230 Color Printer ® Service Manual...
  • Page 245 A cyan print cartridge quanta error Low or empty print cartridge occurred. service check 88.08M A magenta print cartridge quanta error occurred. 88.08Y A yellow print cartridge quanta error occurred. 88.08K A black print cartridge quanta error occurred. Xerox C230 Color Printer ® Service Manual...
  • Page 246 The yellow print cartridge is low. 88.11K The black print cartridge is low. 88.12C The cyan print cartridge is low. 88.12M The magenta print cartridge is low. 88.12Y The yellow print cartridge is low. Xerox C230 Color Printer ® Service Manual...
  • Page 247 EWS set point. 88.20C The cyan print cartridge is very Low or empty print cartridge low. service check The limit is based on default set point. 88.20M The magenta print cartridge is very low. Xerox C230 Color Printer ® Service Manual...
  • Page 248 The limit is based on a side count. 88.23K The black print cartridge is very low. The limit is based on a side count. 88.28C A cyan print cartridge quanta error occurred. Xerox C230 Color Printer ® Service Manual...
  • Page 249 The yellow print cartridge is empty. 88.31K The black print cartridge is empty. 88.32C The cyan print cartridge is empty. 88.32M The magenta print cartridge is empty. 88.32Y The yellow print cartridge is empty. Xerox C230 Color Printer ® Service Manual...
  • Page 250 88.41M The magenta print cartridge is empty. The printer forces a hard stop on the cartridge. 88.41Y The yellow print cartridge is empty. The printer forces a hard stop on the cartridge. Xerox C230 Color Printer ® Service Manual...
  • Page 251 88.48Y The yellow print cartridge is empty. The printer forces a hard stop on the cartridge. 88.48K The black print cartridge is empty. The printer forces a hard stop on the cartridge. Xerox C230 Color Printer ® Service Manual...
  • Page 252 1 Remove the right cover. See Right cover removal. 2 Reseat the cable of the sensor on the HVPS. Does the problem remain? Step 6 Go to step 8. Go to step 7. Xerox C230 Color Printer ® Service Manual...
  • Page 253 Step 14 Go to step 15. The problem is solved. 1 Make sure that the HVPS is properly installed. 2 Reseat all the cables on the HVPS. 3 Properly align the spring contacts. Xerox C230 Color Printer ® Service Manual...
  • Page 254 1 Access the Embedded Web Server. 2 Disable the Custom Supply Levels setting. Does the problem remain? Step 2 Go to step 3. The problem is solved. 1 Firmly shake the cartridge to redistribute the toner. Xerox C230 Color Printer ® Service Manual...
  • Page 255 Step 7 Go to step 9. Go to step 8. Check the cartridge tray and its components for damage. • Cartridge locking mechanisms • Sliding mechanism under the cartridge tray • Latch mechanism Xerox C230 Color Printer ® Service Manual...
  • Page 256 Does the problem remain? Step 15 Go to step 17. Go to step 16. Check the firmware version. Is the firmware updated to the latest version? Step 16 Go to step 17. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 257 Printhead code error service CRC failure) was detected. check 98.xx A firmware error (engine code CRC Firmware code error service failure) was detected. check 99.xx A firmware error (invalid RIP code) was detected. Xerox C230 Color Printer ® Service Manual...
  • Page 258 Go to step 7. Check the firmware version. Is the firmware updated to the latest version? Step 7 Go to step 8. The problem is solved. Update the firmware. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 259 2 Reseat the printhead cables on the controller board. Does the problem remain? Step 5 Go to step 7. Go to step 6. Check the cables for damage. Are the cables free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 260 Are the controller board and its connectors free of damage? Step 11 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 261: Printer Hardware Errors

    Printhead error (mirror motor lock never stabilized) was detected. 110.37 Printhead error (undetermined printhead type) was detected. 110.41 Printhead NVRAM read failure Printhead temperature error occurred. service check 110.70 Printhead NVRAM contents are incorrect. Xerox C230 Color Printer ® Service Manual...
  • Page 262 Replace the printhead interlock switch. See Printhead interlock switch removal Does the problem remain? Step 6 Go to step 8. Go to step 7. Check the firmware version. Is the firmware updated to the latest version? Xerox C230 Color Printer ® Service Manual...
  • Page 263 Are the controller board and its connectors free of damage? Step 12 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 264 Does the problem remain? Step 5 Go to step 6. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 265 121.11 Fuser reached the required temperature (during final EWC/ line voltage detection) too late. 121.12 Fuser did not reach the required temperature (during final EWC/ line voltage detection). Xerox C230 Color Printer ® Service Manual...
  • Page 266 Open fuser main heater thermistor was detected. 121.81 Open fuser backup roll thermistor was detected. 121.86 Backup thermistor temperature is out of range. 121.87 Backup thermistor temperature change rate is out of range. Xerox C230 Color Printer ® Service Manual...
  • Page 267 Printer diagnostics and adjustments > Motor tests 2 Select Fuser, and then start the test. Do the fuser rollers and exit rollers turn? Step 4 Go to step 6. Go to step 5. Xerox C230 Color Printer ® Service Manual...
  • Page 268 Go to step 11. Go to step 10. Check the cables for damage. Are the cables free of damage? Step 10 Go to step 11. The problem is solved. Replace the affected cable. Xerox C230 Color Printer ® Service Manual...
  • Page 269 Step 17 Go to step 18. The problem is solved. Replace the LVPS. See LVPS removal. Does the problem remain? Step 18 Go to step 19. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 270 Does the LVPS have the correct voltage rating? Step 4 Go to step 5. The problem is solved. 1 Remove the right cover. See Right cover removal. 2 Reseat the LVPS cables. Xerox C230 Color Printer ® Service Manual...
  • Page 271 4 Reseat the fuser cables from the following components, and then check the cables for damage: • HVPS • LVPS • Fuser to controller board connections Are the fuser cables free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 272 Are the controller board and its connectors free of damage? Step 15 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 273 Go to step 5. Go to step 4. Check the cable for damage. Is the cable free of damage? Step 4 Go to step 5. The problem is solved. Replace the cable. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 274 Go to step 10. The problem is solved. 1 Remove the gearbox. See Gearbox removal. 2 Make sure that the gearbox gears are properly lubricated. 3 Reinstall the gearbox. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 275 Motor (K) speed did not ramp up to the required level. 151.83 Motor (K) stalled. 151.84 Motor (K) ran too slow. 151.85 Motor (K) ran too fast. 151.86 Motor (K) moved too long. Xerox C230 Color Printer ® Service Manual...
  • Page 276 Printer diagnostics and adjustments > Motor tests 2 Run the test on the following motors and clutches. In each test, check the gears for lack of movement and unusual noise. Xerox C230 Color Printer ® Service Manual...
  • Page 277 Does the problem remain? Step 11 Go to step 12. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 278 611.72 A facet map failure error occurred. Printhead temperature error service check 621.01 The fuser heater was not hot Fuser temperature error enough when the paper entered service check the fuser nip. Xerox C230 Color Printer ® Service Manual...
  • Page 279 Are the controller board and its connectors free of damage? Step 8 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 280 Printhead interlock switch removal Does the problem remain? Step 6 Go to step 8. Go to step 7. 1 Check the printhead and its components for damage. • Flat cable • Connector sockets Xerox C230 Color Printer ® Service Manual...
  • Page 281 Are the controller board and its connectors free of damage? Step 13 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 282 C C . . C C o o l l l l e e c c t t i i n n g g T T h h e e S S e e t t t t i i n n g g s s F F r r o o m m T T h h e e M M e e n n u u S S e e t t t t i i n n g g s s P P a a g g e e Note: The Menu Settings Page is different for each printer. For more information, see the printer User’s Guide. Your next level of support will tell you which page they want to see. Xerox C230 Color Printer ® Service Manual...
  • Page 283 USB cable, and the fax line. • Turn on the printer. Does the problem remain? Step 5 Go to step 12. Go to step 6. • From the control panel, navigate to the Reports menu. Xerox C230 Color Printer ® Service Manual...
  • Page 284 • Turn on the printer. • From the control panel, navigate to the Reports menu, and then select Device Statistics and Device Settings. • For MFPs, perform a one-page copy and scan job in color. Xerox C230 Color Printer ® Service Manual...
  • Page 285 • Turn on the printer. Does the problem remain? Step 17 Contact the next level of The problem is solved. support. Replace the controller board. See Controller board removal Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 286 An engine error occurred. Printhead temperature error service check 912.61 An engine error occurred. Engine, supplies, and system errors service check 912.64 An engine error occurred. 912.65 An engine error occurred. 912.66 An engine error occurred. Xerox C230 Color Printer ® Service Manual...
  • Page 287 Does the problem remain? Step 2 Go to step 3. The problem is solved. 1 Make sure that the cartridge is a genuine and supported Xerox supply. Xerox C230 Color Printer ® Service Manual...
  • Page 288 Does the cartridge tray open and close properly? Step 8 Go to step 9. The problem is solved. 1 Remove any obstructions that hinder the cartridge tray. 2 Reinstall the cartridge tray. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 289 Check the HVPS contacts for contamination and damage. Are the HVPS contacts free of contamination and damage? Step 16 Go to step 17. The problem is solved. Clean or replace the HVPS. See HVPS removal. Xerox C230 Color Printer ® Service Manual...
  • Page 290 1 Open the rear door, and then reseat the fuser cable. 2 Reseat the cable JTHERM1 on the controller board. Does the problem remain? Step 4 Go to step 5. Go to step 9. Xerox C230 Color Printer ® Service Manual...
  • Page 291 Go to step 10. Go to step 9. Check the fuser and its components for damage. • Gears • Rollers • Cable • Guides and actuators • Thermistor Is the fuser free of damage? Xerox C230 Color Printer ® Service Manual...
  • Page 292 Does the LVPS have the correct voltage rating? Step 15 Go to step 16. The problem is solved. 1 Remove the right cover. See Right cover removal. 2 Reseat the LVPS cables. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 293 Are the controller board and its connectors free of damage? Step 22 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 294 Make sure that the new control panel is not previously installed from another printer. Does the problem remain? Step 4 Go to step 5. Contact the next level of support. Xerox C230 Color Printer ® Service Manual...
  • Page 295 Go to step 4. Check the controller board cables for damage. Are the cables free of damage? Step 4 Go to step 5. The problem is solved. Replace the damaged cables. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 296 Are the controller board and its connectors free of damage? Step 6 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...

  • Page 297: Other Symptoms

    1 Check the tray insert and its guides for damage. 2 Check the tray insert pads for wear and damage. Is the tray insert free of damage? Step 4 Go to step 5. The problem is solved. Xerox C230 Color Printer ® Service Manual...
  • Page 298 Does the problem remain? Step 9 Go to step 10. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 299 LVPS board for improper connection and damage. Is the cable properly connected and free of damage? Step 5 Go to step 6. The problem is solved. Replace the LVPS. See LVPS removal. Xerox C230 Color Printer ® Service Manual...
  • Page 300 Does the problem remain? Step 11 Go to step 12. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 301 2 Check the tray insert pads for wear and damage. Is the tray insert free of damage? Step 4 Go to step 5. The problem is solved. Replace the tray insert. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 302 Step 10 Go to step 11. The problem is solved. Make sure that the controller board is properly installed. Reseat all the cables on the controller board. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 303 Are the controller board and its connectors free of damage? Step 14 Contact the next level of support. The problem is solved. Replace the controller board. See Controller board removal. Does the problem remain? Xerox C230 Color Printer ® Service Manual...
  • Page 304 Diagnostics and Troubleshooting Xerox C230 Color Printer ® Service Manual...

  • Page 305: Service Menus

    Service Menus Xerox C230 Color Printer ® Service Manual...

  • Page 306: Understanding The Printer Control Panel

    Stop the current job. Indicator light Check the status of the printer. Select button • Select a menu option. • Save the changes in a setting. Back button Return to the previous screen. Xerox C230 Color Printer ® Service Manual...
  • Page 307 Printer status The printer is off. Blue The printer is on or ready. Blinking blue The printer is processing data. Blinking red The printer requires user intervention. Amber The printer is in Sleep mode. Xerox C230 Color Printer ® Service Manual...

  • Page 308: Diagnostics Menu

    D D i i s s p p l l a a y y L L o o g g This setting shows a history of printer events. Enter the Diagnostics menu, and then navigate to: Xerox C230 Color Printer ® Service Manual...
  • Page 309 This setting lets you print a single or continuous Quick Test page in either duplex or simplex mode. 1. Enter the Diagnostics menu, and then select Input tray quick print. 2. Select a paper source. 3. Select whether to print a single or continuous test page. Xerox C230 Color Printer ® Service Manual...

  • Page 310: View The Serial Number

    2. View the serial number. M M o o d d e e l l N N a a m m e e This setting shows the model name of the printer. Xerox C230 Color Printer ® Service Manual...
  • Page 311 If the calibration is successful, then a Test passed message appears on the display. 4. Insert the waste toner bottle, and then restart the printer. If problems occur during calibration, then see Waste toner bottle error service check Xerox C230 Color Printer ® Service Manual...
  • Page 312 M M o o t t o o r r T T e e s s t t s s 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Motor tests For non-touch-screen printer models, press to navigate through the settings. 2. Select a motor. Note: Xerox C230 Color Printer ® Service Manual...
  • Page 313 S S u u p p p p l l y y R R e e s s e e t t The setting resets the fuser and transfer module counter values to zero. For non-touch-screen printer models, press to navigate through the settings. Xerox C230 Color Printer ® Service Manual...
  • Page 314 This setting allows the user to load custom paper sizes into a paper source. For non-touch-screen printer models, press to navigate through the settings. 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Universal Override 2. Select a setting to adjust. Xerox C230 Color Printer ® Service Manual...

  • Page 315: Config Menu

    Specify the page orientation when loading A5 paper size. A5 Loading Short Edge Long Edge* Tray Configuration Set the paper source that the user fills when a prompt to load paper appears. Paper Prompts Auto* Xerox C230 Color Printer ® Service Manual...
  • Page 316 PS Emulation Printer Emulations Set the page timeout during emulation. Emulator Security Page Timeout 0–60 (60*) Printer Emulations Reset the emulator after a print job. Emulator Security Reset Emulator After Job Off* Xerox C230 Color Printer ® Service Manual...
  • Page 317 This menu item is available only in some printer models. Device Operations Erase user-defined strings for the Default or Alternate custom messages. Clear Custom Status Device Operations Erase messages that were remotely installed. Xerox C230 Color Printer ® Service Manual...
  • Page 318 Run the full color calibration. Full calibration Toner patch sensor setup Print a diagnostic page that contains toner patch sensor calibration. Print TPS information page An asterisk (*) next to a value indicates the factory default setting. Xerox C230 Color Printer ® Service Manual...

  • Page 319: Service Engineer (Se) Menu

    N N e e t t w w o o r r k k S S E E M M e e n n u u Enter the SE menu, and then select Network SE Menu. Xerox C230 Color Printer ® Service Manual...
  • Page 320 • Packet Size • Ping Other Actions • ifconfig • IPtables [Firewall Dump] • IP6tables [Firewall Dump] • IPsec Dump Enable/Disable USB Auto Suspend Enable DHCPCD Debugging Enable WPA-supplicant Debugging Enable Ethernet Gigabit Xerox C230 Color Printer ® Service Manual...

  • Page 321: Parts Removal

    Parts Removal Xerox C230 Color Printer ® Service Manual...

  • Page 322: Data Security Notice

    Settings > Device > Maintenance > Out of Service Erase > Sanitize all information on nonvolatile memory For non-touch-screen printer models, press to navigate through the settings. 2. Select either Start initial setup or Leave printer offline. Xerox C230 Color Printer ® Service Manual...

  • Page 323: Removal Precautions

    Pour éviter tout risque de blessure par pincement, agissez avec précaution au niveau des zones signalées par cette étiquette. Les blessures par pincement peuvent se produire autour des pièces mobiles telles que les engrenages, portes, tiroirs et capots. Xerox C230 Color Printer ® Service Manual...
  • Page 324 Um das Risiko einer Quetschung zu vermeiden, gehen Sie in Bereichen, die mit diesem Etikett gekennzeichnet sind, mit Vorsicht vor. Quetschungen können im Bereich von beweglichen Komponenten auftreten, wie z.B. Zahnrädern, Klappen, Fächern und Abdeckungen. Xerox C230 Color Printer ® Service Manual...
  • Page 325 • Prevent parts from being accidentally touched by other personnel. Cover the printer when you are not working on it. • Be careful while working with the parts when cold-weather heating is used. Low humidity increases static electricity. Xerox C230 Color Printer ® Service Manual...
  • Page 326 T T h h e e C C o o n n t t r r o o l l l l e e r r B B o o a a r r d d Restore the printer to its correct configuration. Contact your Hardware Support Line to obtain the applicable zip file. Flash the printer settings and embedded solutions.. Xerox C230 Color Printer ® Service Manual...
  • Page 327 R R e e s s t t o o r r i i n n g g L L i i c c e e n n s s e e s s a a n n d d C C o o n n f f i i g g u u r r a a t t i i o o n n S S e e t t t t i i n n g g s s To load the zip files that you received from Hardware Support, do the following: 1. Open a web browser, and then type the printer IP address. Xerox C230 Color Printer ® Service Manual...
  • Page 328 Before updating the printer firmware, ask the next level of support for the correct code. Using an incorrect code level may damage the printer. The printer must be in ready state to update the firmware. Xerox C230 Color Printer ® Service Manual...
  • Page 329 C C o o v v e e r r i i n n g g T T h h e e P P r r i i n n t t C C a a r r t t r r i i d d g g e e T T r r a a y y Warning: If the printer is laid on its side, then toner contamination may occur. To minimize contamination, cover the print cartridge tray. Xerox C230 Color Printer ® Service Manual...
  • Page 330 Parts Removal Note: To avoid a false reading on the amount of waste toner, tap the waste toner bottle to dislodge the toner particles from its walls. Xerox C230 Color Printer ® Service Manual...
  • Page 331 S S e e p p a a r r a a t t o o r r B B r r a a c c k k e e t t 1. Use the following table to determine the variant of the left cover and separator bracket. Separator bracket variants Left cover variants Xerox C230 Color Printer ® Service Manual...
  • Page 332 Break off the port cover from the left cover. A2 and B1 Stick the strip over the port. Align the strip along the edges of the frame and separator bracket. A2 and B2 None Xerox C230 Color Printer ® Service Manual...
  • Page 333 To check for skew: 1. Enter the Diagnostics menu, and then navigate to: Printer diagnostics and adjustments > Registration adjust For non-touch-screen printer models, press to navigate through the settings. Xerox C230 Color Printer ® Service Manual...
  • Page 334 3. Print a Quick Test page to verify the change. 4. Repeat step 1 through step 3 until the horizontal line is properly aligned with the leading edge of the page. 5. Check for proper margin alignment. See Registration adjustment. Xerox C230 Color Printer ® Service Manual...
  • Page 335 • Increasing the value of the left margin setting pushes the left margin to the right. • Increasing the value of the right margin setting pushes the right margin to the left. 5. Print a Quick Test page to verify the change. Xerox C230 Color Printer ® Service Manual...
  • Page 336 E E n n t t e e r r i i n n g g C C h h a a r r a a c c t t e e r r i i z z a a t t i i o o n n D D a a t t a a F F r r o o m m T T h h e e F F l l a a s s h h D D r r i i v v e e Note: This procedure applies only to printer models with front USB support. Xerox C230 Color Printer ® Service Manual...
  • Page 337 S S e e n n s s o o r r ( ( W W a a s s t t e e T T o o n n e e r r B B o o t t t t l l e e ) ) C C a a l l i i b b r r a a t t i i o o n n To ensure the accuracy of the waste toner level detection, calibrate the sensor (waste toner bottle). Xerox C230 Color Printer ® Service Manual...
  • Page 338 2. Remove the waste toner bottle. 3. Select Start calibration. If the calibration is successful, then a Test passed message appears on the display. 4. Install the waste toner bottle, and then restart the printer. Xerox C230 Color Printer ® Service Manual...

  • Page 339: Removal Procedures

    • When installing a part held with several screws, start all screws before the final tightening. • For printers that have an electronic power switch, make sure to unplug the power cord after powering off. Xerox C230 Color Printer ® Service Manual...

  • Page 340: Left Side Removals

    L L e e f f t t C C o o v v e e r r R R e e m m o o v v a a l l 1. Remove the tray and manual feeder. 2. Remove the lower front cover. 3. Remove the two screws. 4. Open the front and rear doors. Xerox C230 Color Printer ® Service Manual...
  • Page 341 Parts Removal 5. Position the printer as shown, and then release the rear latch. 6. Release the rear latch. Xerox C230 Color Printer ® Service Manual...
  • Page 342 M M o o t t o o r r ( ( C C M M Y Y ) ) R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. Xerox C230 Color Printer ® Service Manual...

  • Page 343: Remove The Cover

    M M o o t t o o r r ( ( k k / / t t r r a a n n s s f f e e r r B B e e l l t t ) ) R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 344 W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k C C a a r r d d R R e e m m o o v v a a l l Note: Not all printer models have a detachable wireless network card. 1. Remove the left cover. See Left cover removal. Xerox C230 Color Printer ® Service Manual...

  • Page 345: Remove The Card

    C C o o n n t t r r o o l l l l e e r r B B o o a a r r d d S S h h i i e e l l d d R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove screw, and then remove the shield. Xerox C230 Color Printer ® Service Manual...

  • Page 346: Controller Board Shield Removal

    C C 2 2 3 3 0 0 C C o o n n t t r r o o l l l l e e r r B B o o a a r r d d 1. Remove the left cover. See Left cover removal. 2. Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 347 4. Release the antenna card from its bracket, and then release it from the controller board frame. Warning: The antenna card cable is soldered to the board. Be careful not to damage the antenna card and its connections. Xerox C230 Color Printer ® Service Manual...
  • Page 348 C C o o n n t t r r o o l l l l e e r r B B o o a a r r d d B B r r a a c c k k e e t t R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the controller board shield. See Controller board shield removal 3. Remove the controller board. See Controller board removal. Xerox C230 Color Printer ® Service Manual...
  • Page 349 S S t t a a g g i i n n g g C C l l u u t t c c h h R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the controller board shield. See Controller board shield removal 3. Remove the controller board. See Controller board removal. Xerox C230 Color Printer ® Service Manual...
  • Page 350 Left cover removal. 2. Remove the print cartridge tray. See Print cartridge tray removal 3. Remove the controller board shield. See Controller board shield removal 4. Remove the controller board. See Controller board removal. Xerox C230 Color Printer ® Service Manual...
  • Page 351 7. Remove the screw, and then release the printhead interlock switch from the frame. 8. Remove the screw, and then release the switch from its bracket. Note: Installation note:Be careful not to disconnect the switch cable from the printhead. Xerox C230 Color Printer ® Service Manual...
  • Page 352 9. Slightly push the door as shown, and then press the latches to lock. 10. Release, and then move the door hinge out of the way. 11. Release the cables from their guides (A). Xerox C230 Color Printer ® Service Manual...
  • Page 353 Parts Removal 12. Remove the screw, and then remove the speaker. Note: Not all printer models have a speaker. 13. Disconnect, and then release the cables. 14. Remove the six screws. Xerox C230 Color Printer ® Service Manual...
  • Page 354 Parts Removal 15. Remove the gearbox. Note: Be careful not to disconnect the cable (B) from the printhead. Installation notes: • Make sure that the coupler and spring are properly installed. Xerox C230 Color Printer ® Service Manual...
  • Page 355 • Align the locating tabs to their slots. • Thread the cables to their slots. Be careful not to disconnect the switch cable from the printhead. • Make sure that the coupler and spring are not detached. Xerox C230 Color Printer ® Service Manual...
  • Page 356 P P i i c c k k C C l l u u t t c c h h R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the print cartridge tray. See Print cartridge tray removal 3. Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 357 3. Remove the controller board shield. See Controller board shield removal 4. Remove the controller board. See Controller board removal. 5. Remove the controller board bracket. See Controller board bracket removal 6. Remove the gearbox. See Gearbox removal. Xerox C230 Color Printer ® Service Manual...
  • Page 358 Parts Removal 7. Remove the pulley. 8. Remove the belt. Xerox C230 Color Printer ® Service Manual...

  • Page 359: Right Side Removals

    R R i i g g h h t t C C o o v v e e r r R R e e m m o o v v a a l l 1. Remove the tray and manual feeder. 2. Remove the lower front cover. 3. Open the front and rear doors. 4. Remove the two screws. Xerox C230 Color Printer ® Service Manual...
  • Page 360 Parts Removal 5. Position the printer as shown, and then release the rear latches. 6. Release the front latch. Xerox C230 Color Printer ® Service Manual...

  • Page 361: Exhaust Fan

    E E x x h h a a u u s s t t F F a a n n R R e e m m o o v v a a l l Note: For a video demonstration, see Exhaust fan removal. Xerox C230 Color Printer ® Service Manual...
  • Page 362 H H V V P P S S R R e e m m o o v v a a l l Note: For a video demonstration, see HVPS removal. 1. Remove the right cover. See Right cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 363 Parts Removal 2. Remove the cover. 3. Disconnect all the cables, and then remove the cable screw. Xerox C230 Color Printer ® Service Manual...
  • Page 364 L L V V P P S S R R e e m m o o v v a a l l Note: For a video demonstration, see LVPS removal. 1. Remove the right cover. See Right cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 365 2. Remove the screw, and then remove the cover. 3. To minimize toner contamination, cover the print cartridge tray. See Covering the print cartridge tray 4. Under the printer, remove the four screws. Xerox C230 Color Printer ® Service Manual...
  • Page 366 Parts Removal 5. Release the connector latches. 6. Using a prying tool, release the connector from the frame. Xerox C230 Color Printer ® Service Manual...
  • Page 367 Parts Removal 7. On the right side, remove the cover. 8. Disconnect the cables. 9. Remove the two screws. Xerox C230 Color Printer ® Service Manual...
  • Page 368 Parts Removal 10. Remove the LVPS. Xerox C230 Color Printer ® Service Manual...

  • Page 369: Front Side Removals

    1. Open the front door, and then pull out the print cartridge tray. 2. Unlock the print cartridge tray. 3. Remove the print cartridge tray. Note: Installation note:Make sure that the front door is pushed all the way down before inserting the print cartridge tray. Xerox C230 Color Printer ® Service Manual...

  • Page 370: Controller Board Shield Removal

    2 2 - - l l i i n n e e D D i i s s p p l l a a y y C C o o n n t t r r o o l l P P a a n n e e l l 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 371 3. Remove the controller board shield. See Controller board shield removal 4. Remove the top cover. See Top cover removal. 5. Disconnect the cable, and then remove the screw. 6. Remove the switch bracket. Xerox C230 Color Printer ® Service Manual...

  • Page 372: Remove The Screw

    F F r r o o n n t t D D o o o o r r R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the hinge pins. Warning: Do not lose the pins. Xerox C230 Color Printer ® Service Manual...
  • Page 373 I I n n n n e e r r F F r r o o n n t t C C o o v v e e r r R R e e m m o o v v a a l l 1. Remove the left cover. See Left cover removal. 2. Remove the right cover. See Right cover removal. 3. Remove the front door. See Front door removal. 4. Remove the five screws. Xerox C230 Color Printer ® Service Manual...
  • Page 374 Parts Removal 5. Remove the inner front cover. Xerox C230 Color Printer ® Service Manual...

  • Page 375: Rear Side Removals

    1. Remove the right cover. See Right cover removal. 2. Remove the left cover. See Left cover removal. 3. Remove the print cartridge tray. See Print cartridge tray removal 4. Release the left spring (A). Xerox C230 Color Printer ® Service Manual...
  • Page 376 Parts Removal 5. Release the right spring (B). 6. Remove the cover. Xerox C230 Color Printer ® Service Manual...
  • Page 377 7. Disconnect and release the cables (C), and then remove the two screws. Note: Installation note:Pay attention to the cable routes. Warning: To avoid damaging the transfer module nozzle, move the sensor (waste toner bottle) out of the way. 8. Remove the four screws. Xerox C230 Color Printer ® Service Manual...
  • Page 378 Parts Removal 9. Release the bracket, and then move it out of the way. 10. Press the latch. Lock the latch position using a prying tool or screwdriver. Xerox C230 Color Printer ® Service Manual...
  • Page 379 Parts Removal 11. Move the coupler to release the transfer module. 12. Remove the transfer module. Installation warning:To avoid print quality issues, do not touch or scratch the transfer belt and transfer roller surface. Xerox C230 Color Printer ® Service Manual...

  • Page 380: Installation Notes

    R R e e a a r r D D o o o o r r R R e e m m o o v v a a l l 1. Remove the two screws. Xerox C230 Color Printer ® Service Manual...
  • Page 381 Parts Removal 2. Slightly move the cover to remove the screw behind it. Xerox C230 Color Printer ® Service Manual...
  • Page 382 S S e e n n s s o o r r ( ( f f u u s s e e r r B B u u c c k k l l e e ) ) R R e e m m o o v v a a l l 1. Open the rear door. 2. Remove the screw. Xerox C230 Color Printer ® Service Manual...
  • Page 383 3. Remove the controller board shield. See Controller board shield removal 4. Remove the top cover. See Top cover removal. 5. Remove the bin flag. See Bin Flag Removal. 6. Disconnect the cable. Xerox C230 Color Printer ® Service Manual...
  • Page 384 Parts Removal 7. Disconnect, and then release the cables. Note: Installation note:Pay attention to the cable routes. 8. Thread the cables through the hole. Xerox C230 Color Printer ® Service Manual...
  • Page 385 Parts Removal 9. Remove the cover. 10. Disconnect the cable. Xerox C230 Color Printer ® Service Manual...
  • Page 386 Parts Removal 11. Thread the cable through the hole. Xerox C230 Color Printer ® Service Manual...
  • Page 387 Parts Removal 12. Loosen the two screws until the fuser is released. 13. Remove the fuser. Installation notes: • Align the locating tabs to their slots. Xerox C230 Color Printer ® Service Manual...
  • Page 388 S S e e n n s s o o r r ( ( f f u u s s e e r r E E x x i i t t ) ) R R e e m m o o v v a a l l 1. Open the rear door. 2. Remove the screw. Xerox C230 Color Printer ® Service Manual...
  • Page 389 If the printer is laid on its side, then toner contamination may occur. To minimize contamination, cover the print cartridge tray. See Covering the print cartridge tray 1. Under the printer, remove the four screws. Xerox C230 Color Printer ® Service Manual...
  • Page 390 Parts Removal 2. Disconnect the cable, and then remove the screw. 3. Remove the sensor. Xerox C230 Color Printer ® Service Manual...

  • Page 391: Top Side Removals

    R R e e m m o o v v a a l l P P r r o o c c e e d d u u r r e e 1. Remove the left cover. See Left cover removal. Xerox C230 Color Printer ® Service Manual...
  • Page 392 Parts Removal 2. Remove the right cover. See Right cover removal. 3. Remove the controller board shield. See Controller board shield removal 4. Disconnect the cable. 5. Remove the two screws. Xerox C230 Color Printer ® Service Manual...
  • Page 393 Parts Removal 6. Release the latches. 7. Release the latch. Xerox C230 Color Printer ® Service Manual...
  • Page 394 2. Remove the right cover. See Right cover removal. 3. Remove the controller board shield. See Controller board shield removal 4. Remove the top cover. See Top cover removal. 5. Disconnect the cables. Xerox C230 Color Printer ® Service Manual...
  • Page 395 Parts Removal 6. Disconnect the cables. 7. Disconnect the cables, and then release the spring (A). Xerox C230 Color Printer ® Service Manual...
  • Page 396 Parts Removal 8. Release the cables from the printhead. Note: Installation note:Pay attention to the cable routes. 9. Remove the four screws. Warning: Do not lose the bracket (B). Xerox C230 Color Printer ® Service Manual...
  • Page 397 2. Remove the right cover. See Right cover removal. 3. Remove the controller board shield. See Controller board shield removal 4. Remove the top cover. See Top cover removal. 5. Disconnect the cable, and then remove the screw. Xerox C230 Color Printer ® Service Manual...

  • Page 398: Remove The Sensor

    B B i i n n F F l l a a g g R R e e m m o o v v a a l l 1. Remove the left bin flag. Xerox C230 Color Printer ® Service Manual...
  • Page 399 2. Remove the right bin flag. Note: Installation note:Move the flag up and down. Check if the flag (A) toggles the sensor. Check if the bin flag drops down freely to its default lower position. Xerox C230 Color Printer ® Service Manual...

  • Page 400: Bottom Side Removals

    S S e e n n s s o o r r ( ( m m a a n n u u a a l l F F e e e e d d e e r r ) ) R R e e m m o o v v a a l l Warning: If the printer is laid on its side, then toner contamination may occur. To minimize contamination, cover the print cartridge tray. See Covering the print cartridge tray Xerox C230 Color Printer ® Service Manual...
  • Page 401 If the printer is laid on its side, then toner contamination may occur. To minimize contamination, cover the print cartridge tray. See Covering the print cartridge tray 1. Remove the left cover. See Left cover removal. 2. Remove the controller board shield. See Controller board shield removal Xerox C230 Color Printer ® Service Manual...
  • Page 402 Parts Removal 3. Disconnect the cable. 4. Remove the four screws, and then remove the door. Xerox C230 Color Printer ® Service Manual...
  • Page 403 1. Remove the left cover. See Left cover removal. 2. Remove the controller board shield. See Controller board shield removal 3. Remove the separator bracket. See Separator bracket removal. 4. Remove the two screws. Xerox C230 Color Printer ® Service Manual...
  • Page 404 If the printer is laid on its side, then toner contamination may occur. To minimize contamination, cover the print cartridge tray. See Covering the print cartridge tray 1. Remove the four screws under the printer, and then remove the plate. Xerox C230 Color Printer ® Service Manual...
  • Page 405 2. Release the cable from its guide (A), and then remove the six screws (B). 3. Behind the feeder, remove the screw (C). Note: Make sure that the top end of the feeder shaft (D) is not dislodged. Xerox C230 Color Printer ® Service Manual...
  • Page 406 Parts Removal 4. Release the retainer, and then release the bottom end of the pick roller shaft. 5. Slightly pull the feeder, lower the pick roller, and then release the sensor bracket. Xerox C230 Color Printer ® Service Manual...
  • Page 407 • Make sure that the sensor (A) and its actuator are properly engaged. • Make sure that the finger (B) is positioned as shown. • Make sure that the pick roller spring is not dislodged. Xerox C230 Color Printer ® Service Manual...
  • Page 408 Parts Removal Xerox C230 Color Printer ® Service Manual...

  • Page 409: Component Locations

    Component Locations Xerox C230 Color Printer ® Service Manual...

  • Page 410: Printer Configurations

    X X e e r r o o x x C C 2 2 3 3 0 0 P P r r i i n n t t e e r r s s Control panel Standard bin Manual feeder 250-sheet tray Xerox C230 Color Printer ® Service Manual...

  • Page 411: Port Locations

    Component Locations Port Locations Printer port Function Ethernet port Connect the printer to a network. USB printer port Connect the printer to a computer. Power cord socket Connect the printer to an electrical outlet. Xerox C230 Color Printer ® Service Manual...

  • Page 412: Board Locations

    Component Locations Board Locations Description Part Controller board HVPS LVPS Xerox C230 Color Printer ® Service Manual...

  • Page 413: Motor Locations

    Component Locations Motor Locations Description Part Motor (CMY) Motor (K/transfer belt) Pick clutch Motor (fuser) Staging clutch Xerox C230 Color Printer ® Service Manual...

  • Page 414: Sensor Locations

    Component Locations Sensor Locations Description Part Sensor (manual feeder) Sensor (input) Sensor (fuser buckle) Sensor (fuser exit) Sensor (bin/narrow media) Xerox C230 Color Printer ® Service Manual...

  • Page 415: Controller Board Connectors

    25V_F_CMY_DRV 25V_F_DRV K_BLDC_BRAKE K_BLDC_PWM K_BLDC_DIR K_BLDC_FG 25V_F_DRV JCLUTCH1 Pick clutch PICKDRV+(25V_F_DRV) PICKDRV- JCLUTCH2 Staging clutch STAGEDRV+(25V_F_ DRV) STAGEDRV- JFDRIV1 Motor (fuser) MOT1_A MOT1_B MOT2_A MOT2_B JFTHERM1 Fuser FUSER_THERM_ADC TCO- TCO+ JHVPS1 HVPS 24V_SAFETY Xerox C230 Color Printer ® Service Manual...
  • Page 416 Component Locations Signal Connector Connects to Pin number 25V_F_HVPS 25V_F_HVPS K_CHARGE_PWM CMY_CHARGE_PWM K_DEV_PWM CMY_DEV_PWM SEC_XFER_PWM CMYK_CORE_PWM SEC_XFER_SERVO_ADC JHVPS2 HVPS 3.3V_SCHIP I2C_DATA I2C_CLK 5V_SW BUBBLE_SENS FUSER_EXIT_SENS SPARE_UPP_SENS A_BUR_THERM MAIN_FAN_ON WASTE_LEVEL_SNS_DRV 25V_F_FAN 5V_SW WASTE_PWM WASTE_ADC Xerox C230 Color Printer ® Service Manual...
  • Page 417 Signal Connector Connects to Pin number JLVPS1 LVPS Zero_cross Relay_on Heat_on 25V_ON 25V_CONT 25V_SW 25V_SW 25V_SW JMIRR1 Printhead 25V_F_MIR MM_START MM_LOCK MM_REF_CLK JPH1 Printhead vy1+ vy1- vk1+ vk1- LPOWY lenak LPOWK adjy ADJK Xerox C230 Color Printer ® Service Manual...
  • Page 418 3.3V_ENG LenaCMY hsync LSU_THERM LPOWC LPOWM ADJC ADJM 3.3V_ENG(Spare) JSENS1 Sensor (input) and sensor 5V_SW (manual feeder) MAN_FD_DET 5V_SW SPARE_LPP_SENSOR 5V_SW STAGE_DET JTPS1 Sensor (TPS) TPS1_SPEC TPS1_SPEC_PWM TPS1_THERM TPS1_LED_PWM 5V_SW Xerox C230 Color Printer ® Service Manual...
  • Page 419 Tray interlock switch 5V_FUSED TRAY_PRES_DET JUICC2L1 Control panel (2-line opp_led_drv display) 5V_CONT_UI mir_spi_txd mir_spi_cs- opp_pwr_btn mir_spi_rxd 5V_UI mir_spi_clk i2c_data_ui i2c_cllk_ui 3.3V opp_reset- opp_irq- 3.3V_FUSED JUICC24 Control panel (2.8-inch opp_led_drv display) 5V_CONT_UI mir_spi_txd mir_spi_cs- opp_pwr_btn LCD_RS Xerox C230 Color Printer ® Service Manual...
  • Page 420 Component Locations Signal Connector Connects to Pin number LCD_TE mir_spi_rxd mir_spi_clk i2c_data_ui i2c_cllk_ui opp_reset- opp_irq- LCD_WR LCD_RD 5V_UI LCD_D0 LCD_D1 LCD_D2 LCD_D3 5V_UI LCD_D4 LCD_D5 LCD_D6 LCD_D7 5V_UI Xerox C230 Color Printer ® Service Manual...

  • Page 421: Maintenance

    Maintenance Xerox C230 Color Printer ® Service Manual...

  • Page 422: Cleaning The Printer

    • Do not use household cleaners or detergents, as they may damage the finish of the printer. • Make sure that all areas of the printer are dry after cleaning. 5. Connect the power cord to the electrical outlet, and then turn on the printer. Xerox C230 Color Printer ® Service Manual...

  • Page 423: Parts Catalog

    Parts Catalog Xerox C230 Color Printer ® Service Manual...
  • Page 424 • NS (not shown) in the Asm-index column indicates that the part is procurable but is not shown in the illustration. • PP (parts packet) in the Description or P/N column indicates that the part is contained in a parts packet. Xerox C230 Color Printer ® Service Manual...

  • Page 425: Assembly 1: Covers

    Parts Catalog Assembly 1: Covers Removal Description procedure Asm-index Units/mach Units/FRU 056N00218 Bezel – 002N03404 Top cover Top cover removal 002N03425 Rear door Rear door removal 002N03408 Right cover Right cover removal Xerox C230 Color Printer ® Service Manual...
  • Page 426 Front door removal PP item 11 Lower left front Left cover cover removal 002N03407 Left cover Left cover removal 002N03398 Lower front Left cover cover kit removal, Right cover removal 017N00312 Rubber feet – Xerox C230 Color Printer ® Service Manual...
  • Page 427 127N07963 Motor (fuser) Motor (fuser) removal 005N01213 Pick clutch Pick clutch removal 005N01213 Staging clutch Staging clutch removal 023N01404 Staging belt, Staging belt, gear, and pulley gear, and pulley removal Xerox C230 Color Printer ® Service Manual...
  • Page 428 Units/FRU 126N00452 Fuser, 110 V Fuser removal 126N00453 Fuser, 220 V Fuser removal 120N00572 Bin flag Bin Flag Removal 133N23276 Transfer module Transfer module removal 050N00712 Print cartridge Print cartridge tray tray removal Xerox C230 Color Printer ® Service Manual...
  • Page 429 Parts Catalog Removal Description procedure Asm-index Units/mach Units/FRU 046N00242 Printhead Printhead removal 009N01757 Spring parts – pack • Transfer module springs (2) • Printhead spring • Printhead bracket Xerox C230 Color Printer ® Service Manual...
  • Page 430 Parts Catalog Assembly 4: Paper Feed Removal Description procedure Asm-index Units/mach Units/FRU 030N00828 Separator Separator bracket bracket removal 022N02905 Pick tires Pick tire removal 050N00710 Tray insert – 022N02899 Manual feeder – Xerox C230 Color Printer ® Service Manual...
  • Page 431 130N01897 Sensor (fuser Sensor (fuser exit) exit) removal 130N01895 Sensor (fuser Sensor (fuser buckle) buckle) removal 130N01897 Sensor (input) Sensor (input) removal 130N01897 Sensor (bin/ Sensor (bin/ narrow media) narrow media) removal Xerox C230 Color Printer ® Service Manual...
  • Page 432 Parts Catalog Removal Description procedure Asm-index Units/mach Units/FRU 130N01904 Sensor (waste Sensor (waste toner bottle) toner bottle) removal 130N01897 Sensor (tray Sensor (tray near empty) Near Empty) Removal Xerox C230 Color Printer ® Service Manual...
  • Page 433 Exhaust Fan Removal 112N00259 HVPS HVPS removal 112N00260 LVPS, 220 V LVPS removal 112N00261 LVPS, 110 V LVPS removal 109N00865 Controller board Controller board removal 123N00292 Control panel Control panel (2-line display) removal Xerox C230 Color Printer ® Service Manual...
  • Page 434 • USB cable • Pick clutch cable • Staging clutch cable • TPS cable • Fuser motor cable • Fuser thermistor cable • Waste toner bottle sensor cable • LVPS cable • Speaker Xerox C230 Color Printer ® Service Manual...
  • Page 435 Parts Catalog Assembly 7: 250-sheet Tray Options Removal Description procedure Asm-index Units/mach Units/FRU — Optional 250- Optional 250- sheet tray sheet tray removal 050N00710 250-sheet tray insert Xerox C230 Color Printer ® Service Manual...
  • Page 436 Parts Catalog Xerox C230 Color Printer ® Service Manual...

  • Page 437: Printer Specifications

    Printer Specifications Xerox C230 Color Printer ® Service Manual...

  • Page 438: Power Consumption

    60 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy. Xerox C230 Color Printer ® Service Manual...
  • Page 439 Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. Xerox C230 Color Printer ® Service Manual...

  • Page 440: Selecting A Location For The Printer

    • Allow the following recommended amount of space around the printer for proper ventilation: 101 mm (4 in.) Rear 102 mm (4 in.) Right side 76 mm (3 in.) Front 76 mm (3 in.) Left side 76 mm (3 in.) Xerox C230 Color Printer ® Service Manual...

  • Page 441: Noise Emission Levels

    ISO 9296. Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing One-sided: 52 Two-sided: 50 Ready Values are subject to change. See https://www.xerox.com for current values. Xerox C230 Color Printer ® Service Manual...

  • Page 442: Temperature Information

    Supplies shelf life is approximately 2 years. This is based on storage in a standard office environment at 22° C (72° F) and 45% humidity. Wet-bulb temperature is determined by the air temperature and the relative humidity. Xerox C230 Color Printer ® Service Manual...

  • Page 443: Theory Of Operation

    Theory Of Operation Xerox C230 Color Printer ® Service Manual...
  • Page 444 The duplex unit is built into the rear door. The duplex paper path is shown in blue. The manual feeder is above the tray at the front of the printer. The paper path is also shown in red. Xerox C230 Color Printer ® Service Manual...
  • Page 445 When a print job is sent to the printer, the printhead motor initiates and the fuser starts to heat. After the printhead motor reaches speed, the CMY and K motors begin turning to start the EP process. For more information, see process. Xerox C230 Color Printer ® Service Manual...
  • Page 446 When the image and paper are aligned, the staging clutch is energized and the input rollers move the paper to the second transfer roller nip to do the second transfer. Xerox C230 Color Printer ® Service Manual...
  • Page 447 If narrow media is being run but the printer is set for wide media, then the printer may stop and post a paper size mismatch message. If the bin is overfilled when running narrow media, then paper jams may occur. Xerox C230 Color Printer ® Service Manual...
  • Page 448 3. The duplex rollers transport the paper along the duplex unit. The staging clutch drives the rollers. 4. When the paper reaches the sensor (input), it follows the standard paper path again to print on the second side. Xerox C230 Color Printer ® Service Manual...

  • Page 449: Power Supply Operation

    • During Idle/Ready and Print modes, the output is 25V. • During Sleep and Hibernate modes, the output is The HVPS (high voltage power supply) converts the DC output from the LVPS to controlled outputs Xerox C230 Color Printer ® Service Manual...
  • Page 450 Theory Of Operation used during the EP process. Xerox C230 Color Printer ® Service Manual...
  • Page 451 The transfer belt and second transfer roller are parts of the transfer module. During the printing process, the printer follows the six basic steps of the EP process to create its output to the page. Xerox C230 Color Printer ® Service Manual...
  • Page 452 The HVPS sends voltage to various components in the EP process. A laser contacts each photoconductor drum and alters the surface charge relative to the image. Each photoconductor drum rotates past its respective developer roller, and toner is developed Xerox C230 Color Printer ® Service Manual...
  • Page 453 In this printer, the charge roller is part of the print cartridge. The charge roller puts a uniform negative charge over the entire surface of the photoconductor drum to prepare it for the laser beam. Xerox C230 Color Printer ® Service Manual...
  • Page 454 The laser beam discharges only the surface where the beam hits the photoconductor drum. This discharge creates a difference in charge potential between the exposed area and the rest of the photoconductor drum surface. Xerox C230 Color Printer ® Service Manual...
  • Page 455 This process is similar to using glue to write on a can, and then rolling the can over glitter. The glitter sticks to the glue but does not stick to the rest of the can. Xerox C230 Color Printer ® Service Manual...
  • Page 456 This transfer occurs during a direct surface-to-surface contact between the photoconductor drum and the transfer belt. Xerox C230 Color Printer ® Service Manual...
  • Page 457 The HVPS sends voltage to the second transfer roller to create a positive charge. When the image on the transfer belt reaches the second transfer roller, the negatively charged toner clings to the paper. The entire image is then transferred from the transfer belt to the paper. Xerox C230 Color Printer ® Service Manual...
  • Page 458 C C l l e e a a n n / / e e r r a a s s e e Two cleaning processes take place during the EP process. Both processes remove the residual toner from the system. Transfer belt clean Xerox C230 Color Printer ® Service Manual...
  • Page 459 When the toner image on the transfer belt is transferred to the page, the transfer belt rotates and gets cleaned by the cleaning blade. The cleaning occurs for every page that is printed. The removed toner is moved to the waste toner bottle using a rotating auger. Photoconductor drum clean/erase Xerox C230 Color Printer ® Service Manual...
  • Page 460 The photoconductor drum surface is prepared to restart the EP process. This cleaning/erasing cycle happens after each plane of color is transferred to the transfer belt. Xerox C230 Color Printer ® Service Manual...

  • Page 461: Part Number Index

    Tray insert 050N00710 250-sheet tray insert 050N00712 Print cartridge tray 056N00218 Bezel 109N00865 Controller board 110N01560 Printhead interlock switch 110N01561 Tray interlock switch 112N00259 HVPS 112N00260 LVPS, 220 V 112N00261 LVPS, 110 V Xerox C230 Color Printer ® Service Manual...
  • Page 462 Exhaust fan 130N01895 Sensor (fuser buckle) 130N01897 Sensor (manual feeder) 130N01897 Sensor (fuser exit) 130N01897 Sensor (input) 130N01897 Sensor (bin/narrow media) 130N01897 Sensor (tray near empty) 130N01904 Sensor (waste toner bottle) 133N23276 Transfer module Xerox C230 Color Printer ® Service Manual...

  • Page 463: Part Name Index

    LVPS, 220 V 022N02899 Manual feeder 127N07964 Motor (CMY) 127N07963 Motor (fuser) 127N07962 Motor (K) 005N01213 Pick clutch 022N02905 Pick tires 050N00712 Print cartridge tray 046N00242 Printhead 110N01560 Printhead interlock switch 002N03425 Rear door Xerox C230 Color Printer ® Service Manual...
  • Page 464 Spring parts pack 023N01404 Staging belt, gear, and pulley 005N01213 Staging clutch 002N03404 Top cover 133N23276 Transfer module 050N00710 Tray insert 110N01561 Tray interlock switch 130N01897 Tray near empty sensor cable 008R13326 Waste toner bottle Xerox C230 Color Printer ® Service Manual...
  • Page 465 Wiring Diagram (C230) Xerox C230 Color Printer ® Service Manual...
  • Page 466 Wiring Diagram (C230) Wiring Diagram (C230) Xerox C230 Color Printer ® Service Manual...
  • Page 467 Wiring Diagram (C230) Xerox C230 Color Printer ® Service Manual...
  • Page 468 Wiring Diagram (C230) Xerox C230 Color Printer ® Service Manual...