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Summary of Contents for Castles Technology SATURN S1F2
- Page 1 CASTLES TECHNOLOGY SATURN S1F2 User Manual www.castlestech.com...
- Page 2 THE USE OF THIS MATERIAL IS SUBJECT TO THE TERMS OF ANY APPLICABLE NON-DISCLOSURE AGREEMENT. All information is subject to change without notice and Castles Technology does not warrant the information's accuracy or correctness. Any Castles Technology software described in this document is subject to a Software Licensing Agreement. Please refer to the Software License Agreement for information regarding the terms of use.
- Page 3 Castles Technology. Do not discard with general waste and do not incinerate. Insulate the battery module contacts with electrical tape prior to disposal. This...
- Page 4 Do not use if damaged or with signs of tampering. • Only use the supplied power adapter provided by Castles Technology or from the o cial supplier, ensuring correct rating. • To avoid the potential hazard of electrical shock do not use in wet environments or during an electrical storm.
- Page 5 Unless the terms & conditions of your terminal supply di er, the battery module is excluded from the Castles Technology terminal warranty and is guaranteed for one year. If your battery module fails after this period you must purchase a replacement battery module from Castles Technology.
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Page 6: Table Of Contents
Table of contents Page directory Using your terminal ............................. 6 Icon index ................................8 Training Mode ..............................9 Setting the merchant password ........................10 Transactions ............................... 11 Presenting a contactless card ......................... 12 Menus .................................. 13 Sales transaction ow ............................14 Batch, Review, Status &... -
Page 7: Using Your Terminal
User guide Using your terminal Please note: The screenshots and receipt examples on your terminal may di er in detail from those depicted in this manual. Turning the terminal on Press and release the power button (located on the side of the terminal) until the display illuminates. Remove the protective lm from the display if present. - Page 8 User guide Using your terminal Terminal display The display is separated into two speci c areas: Status bar At the top of the display is a black bar with white text and coloured icons. This is known as the status bar and displays the following information from the left: •...
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Page 9: Icon Index
User guide Icon index The following is an index to the icons shown in the status bar: Battery level indicators Full battery Charging (% will show next to icon) Signal strength indicators Signal 100% Signal 75% Signal 50% Signal 25% Signal <10% GPRS EDGE Connection... -
Page 10: Training Mode
User guide Training Mode Please note: The Training Payment Card is not supplied with the terminal as standard. Once the terminal is switched to Training Mode it enables the user to perform all transaction types without the actual transfer of funds. You may use normal Chip and PIN cards to perform these training transactions. -
Page 11: Setting The Merchant Password
User guide Setting the merchant password You may be asked to enter a password to perform certain functions. Di erent passwords protect di erent terminal functions and it is best to change these from the factory default to protect against potential fraudulent usage of the terminal. -
Page 12: Transactions
User guide Transactions Your terminal is able to provide the following transaction types: • Sale • Sale with Cashback • Sale with Tip • Pre-Authorisation • Completion • Refund Please note: By default, your terminal will not be con gured to accept all transaction types. Please contact your terminal leasing company for further details on how to add other transactions. -
Page 13: Presenting A Contactless Card
User guide Presenting a contactless card Presenting a contactless card Most card types support contactless technology. This is the ability for a payment to be taken by simply holding the card in close proximity (a few millimetres) to the terminal. This is known as ‘presenting’... -
Page 14: Menus
User Guide Menus Please note. Merchants are responsible for ensuring that training mode is used for training purposes only and is disabled prior to accepting payments. No liability is accepted by Castles Technology, your merchant acquiring service provider, and/or terminal nance provider for any loss of payment acceptance if training mode is used in error. -
Page 15: Sales Transaction Ow
User guide Sales transaction ow... -
Page 16: Batch, Review, Status & Totals
User guide Batch, Review, Status & Totals... -
Page 17: Print Outs, Reports, X & Z
User guide Print outs, Reports, X & Z... -
Page 18: Summary, Audit, Reprint, Menu & Settings
User guide Summary, Audit, Reprint, Menu & Settings... -
Page 19: Printer, Password, Debug & Cashier
User Guide Printer, Password, Debug & Cashier... -
Page 20: Reset, About & Sim Installation
User guide Reset, About & SIM installation SIM installation To install the SIM card remove terminal back cover, remove the battery and insert the SIM to the SIM 1 slot. Reinstate the battery and put the cover back in. If you have any issues please refer to support website www.castlestechemea.com/support... -
Page 21: Applications Menu
User guide Applications menu Accessing Applications Menu To access various application and system settings you have to exit sale application (CastlesPay) From the Sale screen: Key in operator and logon password 13971397 and click green ‘OK’... - Page 22 User guide Applications menu You may be also asked to key in user login password – key in 0000 0000 and click on login. From the background screen, press and hold the screen (next to the left arrow) and slide it up until search apps is visible: You can now access all applications.
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Page 23: Applications List
User guide Application list This list may vary and depends on number of applications installed on the terminal. Please see glossary section for images. Castles Pay - This is the payment application with all sub-menus. From this app you can: •... - Page 24 User guide Application list • Security and location – allows you to access to info about device security and privacy settings • Accounts – provides info about SIM and synch data • Accessibility - a large on-screen menu to control your Android device. You can control gestures, hardware buttons, navigation and more.
- Page 25 User guide Application list UI Test • LCD – Used to test LCR display - Touch the screen and the display will change colour. Once ‘LCD test nish’ is displayed the test is over. • LED - Turns on and o the LED light on the front of the terminal •...
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Page 26: Wifi Communication
User guide WiFi Communication Castles Technology S1F2 terminals are compatible with 2.4 GHz and 5 GHz Wi-Fi Networks Con guring Wi-Fi network from the Sale application: Press white arrow next to SALE then press on MENU icon, then press the black arrow from the bottom... - Page 27 User guide WiFi Communication Con guring Wi-Fi network from the ‘Settings’ menu: • From the ‘Enter amount’ screen, select the black arrow • Go to MENU and select EXIT • Key in Operator password 13971397 and press OK • Select YES on the ‘Exit current app’ screen. •...
- Page 28 User guide WiFi Communication Setting Static (Non-DHCP) IP on the terminal • From the top of the screen select network and internet • Click on WiFi • Click on + Add network > Advanced options • Scroll down and click on dropdown on DHCP and select Static •...
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Page 29: Communication Mobile Networks
User guide Communication Mobile networks Setting mobile network – Automatic registration • Key in Operator password 13971397 and press green OK • Select YES on Exit current app screen. • From the new screen, swipe the screen up and click on system menu icon •... - Page 30 User guide Communication Mobile networks • From the top of the screen select network and internet, click on mobile network and the Terminal will display the below messages: ▪ Name of the SIM Provider ▪ Mobile data ▪ Roaming ▪ Data usage ▪...
- Page 31 User guide Communication Mobile networks Setting APN on the terminal • From Enter amount screen select back arrow • Go to MENU EXIT • Key in Operator password 13971397 and press green OK • Select YES on Exit current app screen. •...
- Page 32 User guide Communication Mobile networks Disabling Mobile data To disable mobile data (stops terminal from communicating via mobile network) follow below steps: • From ‘Enter amount screen select back arrow • Go to MENU > EXIT • Key in Operator password 13971397 and press green OK •...
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Page 33: Connection Troubleshooting
User guide Connection troubleshooting WiFi Troubleshooting • Restart the terminal • Ensure the terminal is within required Wi-Fi range • Disconnect from the Wi-Fi network from the Sale App level • Re-connect to Wi-Fi from the Sale app level • Exit Sale application –... -
Page 34: Hardware Troubleshooting
User guide Hardware troubleshooting Power Troubleshooting • Restart the terminal • Check if terminal displays any error/screen messages when it turns back on • Look for any physical damaged to the terminal • Look for any damage to the power supply and/or USB cable and USB power connector •... - Page 35 User guide Hardware troubleshooting Chip reader • Restart the terminal • Select ‘SC’ and insert the card - terminal to display ICC detect and active’ • Run an update • Insert card into the card slot (in and out) several times (do not use a payment card as this may cause damage to the chip on the card) to clear the chip reader Contactless reader •...
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