Konica Minolta bizhub PRO 920 Setup Instructions
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Konica Minolta bizhub PRO 920 Setup Instructions

Konica Minolta bizhub PRO 920 Setup Instructions

Bizhub vcare/cs remote care, email
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bizhub PRO 920
bizhub vCare\CS Remote Care
Email Setup Instructions
Ver. 1.9
Date: 1/9/14

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Summary of Contents for Konica Minolta bizhub PRO 920

  • Page 1 PRO 920 bizhub vCare\CS Remote Care Email Setup Instructions Ver. 1.9 Date: 1/9/14...

  • Page 2: Table Of Contents

    Purpose: This documentation is for setting up the bizhub 920/IC203 to perform vCare/CSRC email communication. Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s worldwide CS Remote Care System (CSRC). Overview: The settings entered into the CS Remote Care section of the bizhub 920/IC203 are intended to do the following: 1.

  • Page 3: Administrative Requirements Prior To Mfp Email Setup

    A. Administrative Requirements Prior to MFP email Setup 1. The machine record MUST be entered in the vCare/CSRC Server prior to setting up the MFP for email communication. This is typically handled by the vCare administrator. 2. The MFP’s email address and service MUST be in place prior to setting up the MFP for email Communication.

  • Page 4: Initial Check Of Email Connectivity

    13. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be unique to the technician servicing the machine. Enter leading zeros if required; e.g. 0123456. If no numeric ID assigned, simply use: 1234567 C. Initial Check of Email Connectivity This procedure is to confirm that the customer’s network will permit POP3 and SMTP communication on their respective ports using the TELNET command at a customer’s workstation convenient to the MFP.
  • Page 5 D. bizhub PRO 920 Time and Date Setting 1. Press Utility\Counter button. 2. Press [06 Administrator Setting]. 3. Press [01 System Setting]. 4. Press [02 Time and Date Setting]. a. Enter Year, Month and Day. b. Enter Hour and Minutes.

  • Page 6: Cs Remote Care Initialization

    11. Press [04 Install Date]. 12. Enter Current date and time, and then press Set. 13. Press OK. 14. A Turn off SW 2 (Operation Panel) and SW1 (Main Switch) for 10 seconds. Wait for couple of minutes to allow IC-203 to reinitialize. E.

  • Page 7: Enable Cs Remote Care Settings

    4. Press Return. 5. Press [04. Machine Status] -> [01. I/O Check] -> 15 from keypad -> Press Access - > 98 from keypad -> Start. The display should read FIN after short period of time. 6. Press Return. F. Enable CS Remote Care Settings 1.

  • Page 8: Cs Remote Care Basic Settings

    G. CS Remote Care Basic Settings 1. In Tech Rep Mode – [07. System Input] Select [09. CS Remote Care]. 2. Press [01. CS Remote Care]. 3. Under System Setting, Select [01. Email]. 4. Press [No. Code]. 5. Enter [seven digit number] for No. Code. (This code is designated for each technician). Recommend using your current Tech Number and add one or two 9’s at end for the seven digits.
  • Page 9 15. Enter time and date, as required. Press [Set] to save the settings. 16. Press [Time Zone]. 17. Enter Time Zone and then [+ <-> -] button. a. Eastern Time Zone: -500 b. Central Time Zone: -600 c. Mountain Time Zone: -700 d.

  • Page 10: Configuring The Ip Controller

    19. Press [Basic Setting]. 20. Press [Center ID]. Enter Center NO. Note: Make note of the bizhub PRO 920’s serial number. The serial number is required for CSRC host system engine setup. 15. Press OK. 16. Exit Tech Rep Mode.
  • Page 11 5. Press [11 CSRC]. 6. Press [01 CSRC TX Setting]. Set CSRC Send to ON. 7. Enter SMTP Server Address; enter email server’s TCP/IP Address or Hostname.
  • Page 12 8. The Port No. should only be changed, if the email server does not use standard SMTP TCP Port 25. The standard SMTP Authentication Port is 587. 9. Change Connection Time Out setting, as required. This setting should not have to be changed unless there are a number network hops between MFP and email server.
  • Page 13 c. POP Before SMTP timeout is only required, if POP Before SMTP authentication is enabled. d. SMTP Auth. User Name – The email server may require a full email address (Example: Serial # user@domainname.com). e. SMTP Password. f. REALM = Enter domain name (domain.com). 12.
  • Page 14 20. Port No. does not have to change, unless the email server does not use TCP Port 110 for POP3 requests. 21. Press [NEXT]. 22. Set Auto Check to ON. If Auto Check is left at the Default. The device will not perform a POP check and the device will not receive a setup email from CSRC.
  • Page 15 28. Press [06 Administrator Setting]. 29. Press [04 Network Setting]. 30. Press [02 IP NIC Setting]. Press Next 31. Press [11 CSRC]. 32. Press [CSRC Communication Test]. 33. Press [START]. This communication test should take a few minutes. Proceed to next step on successful completion message.

  • Page 16: Appendix - Print Communication Log

    38. Press [OK]. 39. Turn off SW2 (Operation Panel) and SW 1 (Main Switch) for 10 seconds I. Appendix – Print Communication Log 1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE. 2. Press [07. System Input] -> [01. Software Switch] setting 3.

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