Mitel MiVOICE OFFICE 250 User Manual
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Mitel MiVOICE OFFICE 250 User Manual

Mitel MiVOICE OFFICE 250 User Manual

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MiVOICE OFFICE 250
8662 IP PHONE USER GUIDE
Release 6.2

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  • Page 1 MiVOICE OFFICE 250 8662 IP PHONE USER GUIDE Release 6.2...
  • Page 3 Mitel 8662 IP Phone Quick Reference Guide This guide provides information for frequently used Commonly Used Feature Codes features. For more information about these and other Contact your system administrator for more information features, refer to the user guide. For voice mail about system features.
  • Page 4 OUTGOING button or enter the Outgoing Call 3. After the tone, make your announcement, and access code (8 is the default code), and then dial then hang up. the telephone number. Page iv Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
  • Page 6 Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies:  Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 ...

  • Page 8: Phone Usage

     The socket outlet, if used, shall be located near the equipment and shall be easily located by the user.  Use only Mitel approved power adaptors. See “Power Requirements” on page vii. ...

  • Page 9: Notice To Canadian Customers

    Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Notice to European Customers We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett Caldicot NP26 5YR Declare that for the hereinafter mentioned product the presumption of...

  • Page 11: Table Of Contents

    Activating Door Relay ............18 Answering and Placing Calls Page xi Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 12 Manual Call Forwarding ............37 Page xii Mitel ®...
  • Page 13 Canceling Messages Left at Other Extensions ........58 Page xiii Mitel ®...
  • Page 14 Troubleshooting Tips ............70 Page xiv Mitel ®...

  • Page 15: Getting Started

    Getting Started Getting Started Welcome The instructions in this guide are for using your 8662 IP Phone on the MiVoice Office 250. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features.

  • Page 16: About Your Phone

    5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Page 2 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 17: Feature Descriptions

    STN SPD Station Speed Dial SYS SPD System Speed Dial Transfer Trunk Group (a group of outside lines) TRNK Trunk (an outside line) MISSED (number) Missed Calls Page 3 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 18: Message Indicator Lamp

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 31 for information about handsfree calls. See “Listening to Background Music” page 10 for more information about background music. Page 4 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 19: Feature Buttons

    Right/forward when entering dialpad characters. See “Using the Dialpad Buttons to Enter Characters” on page ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 5 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 20: Phone Connectors

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on page Page 6 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 21: Headset Instructions

    2. Dial 317 to turn the headset on. HEADSET MODE ON appears. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. Page 7 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 22 Getting Started Page 8 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 23: Personalizing Your Phone

    Press the PREVIOUS or NEXT menu buttons to listen to and select a ring tone. 3. Press (Speaker), #, the ACCEPT menu button, or lift and replace the handset to select the ring tone. Page 9 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 25: Using The Dialpad Buttons To Enter Characters

    5. Press MSG to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press (Speaker), #, or lift the handset to save the entry. Page 11 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 26 Dialpad Characters — Mexican Spanish Number of Times Dialpad Button is Pressed Button & ñ Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Page 12 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 27: Using Programmable Buttons

    The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 13 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 28: Default Access Codes

    Select Line Group 1 to 208 92001 to 92208 Automatic Route Selection 92000 Extension Numbers Code Type Code New Code Attendant Phone Extensions 1000 to 1999 Hunt Groups 2000 to 2299 Page 14 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 29: Default Feature Codes

    Call Forward – No Answer/Busy Call Logging Change Language Conference Default Station Directory Display Time And Date Do-Not-Disturb These features shown may or may not be enabled for your system. Page 15 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 30 Program Buttons Program Station Passcode Programmable Buttons – Return to Default Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Page 16 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 31: Viewing Button Assignments

    Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 17 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 32: Resetting The Phone To The Default Settings

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 18 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 33 Personalizing Your Phone Page 19 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 35: Answering And Placing Calls

    You can also place the first call on hold before you answer the waiting call. See “Placing Calls On Hold” on page Page 21 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 36: Using Automatic Call Access

    1. While an incoming external call is ringing at another Answer Access list extension, lift the handset or press (Speaker). 2. Dial 350 or press the flashing Trunk <number> button. This feature may or may not be enabled for your system. Page 22 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 37: Placing Calls

    To place an external call: 1. Press the OUTGOING button, an unlit CALL button, or enter the Outgoing Call access code (the default code is 8). Page 23 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 38 Enter the Automatic Route Selection (ARS) feature code. The default code is 92000. Contact your system administrator for more information about using Select Line Group or ARS access codes. Page 24 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 39: Redialing A Number

    To redial the saved number: After selecting a line, press REDIAL. The number is redialed. If there is no redial number available, the display shows NO NUMBER NOTE TO DIAL. Page 25 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 40: Using Speed Dial

    You can also program buttons to dial Station Speed-Dial numbers. See “Assigning Speed-Dial Numbers to Programmable Buttons” on page 27 “. Page 26 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 41: Deleting Station Speed-Dial Entries

    3. Dial 381. 4. Do one of the following:  Press (Up) or (Down) to scroll through the speed-dial location.  Enter the speed-dial location (000 to 999). Page 27 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 42: Using The Directory

    “Using the Dialpad Buttons to Enter Characters” on page Page 28 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 43: Using Account Codes

    This code is used for all calls made from your phone until it is disabled. To disable the code: Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Page 29 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 45: Call Features

    With the handset on-hook, dial 377. RING IC ALWAYS ON appears. Dial 377 again to turn Ring Intercom Always off. This feature may or may not be enabled for your system. Page 31 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 46: Using Mute

    While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to unmute the microphone. Page 32 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 47: Placing Calls On Hold

    Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press (Special), and then dial 330 or press the FLASH menu button. Page 33 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 48: Transferring Calls

    While on the call, press the button designated as a Park/Pickup destination and then hang up. The button will flash to indicate at least one call is parked at that destination. Page 34 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 49: Using Group Call Pick-Up

    If pick-up groups have already been configured, you can use the User Web Portal (if enabled) to provision the required buttons on your phone. Page 35 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 50: Viewing Your System Information

    If you are currently connected to an external caller with Caller ID, you can toggle between the caller’s name and number. If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press (Special), and then dial 379. Page 36 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 51: Forwarding Calls

    Dial 354. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. This feature may or may not be enabled for your system. This feature may or may not be enabled for your system. Page 37 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 52: Using Dynamic Extension Express

    To ensure that calls are routed correctly to your mobile and home phones, inform your system administrator if either of these phone numbers change. Page 38 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 53: Using The Handoff - Push/Pull Feature

    To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. HANDOFF CANCELLED appears on the display for your main extension. Page 39 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 54: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 40 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 55: Placing Ad Hoc Conference Calls

    Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. The traditional conferencing feature that has always been available on MiVoice Office 250 has been renamed as Ad Hoc Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see page 43).

  • Page 56: Ending A Conference And Placing All Parties On Hold

    (Hold). CONFERENCE PARTIES ON HOLD appears. To toggle between the held callers: Press (Hold) twice for internal parties or the applicable CALL button for external parties. Page 42 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 57: Using Meet-Me Conferencing

    Tell all intended conference participants to call the Conference Assistant at an agreed- upon time and use the system-generated number as the access code to join the conference. Follow the instructions for “Joining a Meet-Me Conference“ on page Page 43 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 58: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 44 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 59: Using Record-A-Call

    (Special), and then dial 385.  Press the CANCEL RECORDING menu button.  Hang up. This feature may or may not be enabled for your system. Page 45 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 60: Using Group Listen

    Press 0 or the DELETE menu button to delete the displayed entry, or press the DEL ALL menu button to delete all entries in the current call log. This feature may or may not be enabled for your system. Page 46 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 61: Using Secondary Extension Buttons

    # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Secondary Extension buttons must be programmed by your system administrator. Page 47 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 62: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 48 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 63: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (phone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 64: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 50 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 65: Changing The Dnd Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)]  Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 51 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 66: Managing Meet-Me Conferencing Access Codes

    If you do not have an e-mail address configured in the phone system database, then NOTE this option is not provided. Check with your administrator if you would like to take advantage of this feature. Page 52 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 67: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 68: Changing The Dnd Settings

    Changing the DND Settings See “Using Do-Not-Disturb” on page 59 for more information about using DND. To turn on DND using Remote Programming: 1. Do one of the following:  Call your DISA number (provided by your system administrator). If necessary, enter your DISA security code.

  • Page 69: Changing Your Station Passcode

    4. Enter your station passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Page 55 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 70 Call Features Page 56 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 71: Messages

     Voice messages: System voice mail messages. Because a variety of voice mail products work with MiVoice Office 250, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system. For example, refer to the...

  • Page 72: Viewing And Responding To Messages

    1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 58 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 73: Using Do-Not-Disturb

    (Speaker) or the ACCEPT menu button, or lift and replace the handset. To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Page 59 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 74: Using Reminder Messages

    To cancel all Reminder message requests: With the handset on-hook, dial 306. REMINDER MSGS CANCELED appears. To clear a received Reminder message: With the handset on-hook, press Page 60 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 75: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Page 61 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 77: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Page 63 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 78: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. ACD WRAP-UP TERMINATED appears. Page 64 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 79: Other Hunt Group Features

    To divert hunt group calls: Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your phone to accept calls. Page 65 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 80: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 66 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 81: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 67 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...

  • Page 83: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.

  • Page 84: Troubleshooting Tips

    Before assigning the speed-dial number to a Dial number to the button I want. programmable button, you must store the number with either a Station or System Speed Dial bin. Page 70 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 85  You entered the handoff feature code at the exact time the other party on the call disconnected.  The call was terminated for some reason. Page 71 Mitel ® 8662 IP Phone User Guide – Release 6.2, June 2016...
  • Page 87 © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of the ownership of these marks.

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