D-Link SECURICAM Network DCS-2100G User Manual page 126

DCS-2100G User's Manual
11 Why does the Internet Camera work locally but not
externally?
This might be caused by network firewall protection. The firewall may need to have
some settings changed in order for the Internet Camera to be accessible outside your
local LAN. Check with the Network Administrator for your network.
Make sure that the Internet Camera isn't conflicting with any Web server you may have
running on your network.
The default router setting might be a possible reason. Check that the configuration of
the router settings allow the Internet Camera to be accessed outside your local LAN.
Please refer to page 37 for more information.
12 I connected the Internet Camera directly to a
computer with a cross-over cable Ethernet cable and
received the following Windows error upon running
the Installation Wizard:
This Windows error will occur if the Internet Camera is connected to a computer that is
not properly configured with a valid IP address. Turn off DHCP from the Network Settings
in Windows and configure the computer with a valid IP address or connect the camera
to a router with DHCP enabled.
This error can also occur if the Installation Wizard icon is clicked on more than once
from the setup wizard.
13 Why does a series of broad vertical white lines
appear throughout the image?
It could be that the CMOS sensor has become overloaded when it has been exposed
to bright lights such as direct exposure to sunlight or halogen lights. Reposition the
Internet Camera into a more shaded area immediately as prolonged exposure to bright
lights will damage the CMOS sensor.
D-Link Systems, Inc.
Frequently Asked Questions
126