Troubleshooting; How To Clear Or Sanitize A Non-Functional Instrument; How To Recover From Clearing Or Removing The Instrument Memory - Tektronix MSO70000 Series Instructions Manual

Troubleshooting

How to Clear or Sanitize a Non-Functional Instrument

Hard Drive/Solid State
Drive
CD-RW/DVD ROM Drive
External Memory Devices
Charges

How to Recover from Clearing or Removing the Instrument Memory

Declassification and Security
If your instrument is not functioning, you may proceed as follows:
Remove the drive and return the product to Tektronix. A new drive will
be installed and the instrument will be repaired and adjusted as necessary.
Alternatively you may use the Removable Hard Drive/Solid State Drive procedure
before returning the product to Tektronix. (See page 15, Removable Hard
Drive/Solid State Drive.)
For removal instructions, refer to the instrument service manual, available on the
Tektronix Web site at www.tektronix.com/manuals.
On instrument with a CD-RW/DVD ROM drive, remove all CDs and/or DVDs.
These can be stored or destroyed according to the internal policies of your
organization.
Remove any attached USB flash drive or external hard drives from the instrument
before returning the instrument to Tektronix for repair.
Refer to your company's internal policies regarding handling or disposal of the
external memory device.
Replacement of any missing hardware will be charged according to the rate at
the time of replacement.
After the hard drive/solid state drive is sanitized, the operating system and
instrument software must be reinstalled. On instruments with a CD/DVD ROM
drive, the restore software opens automatically if the CD/DVD drive is the first
bootable device. If the CD/DVD drive is not the first bootable device, enable it as
the first bootable device before performing a restore from the CD-ROMs.
On MSO5000/B and DPO5000/B Series instruments, if you scrub the hard
drive/solid state drive, you must install a new drive that has the OS and instrument
software already installed.
Troubleshooting
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