Inseego MiFi X PRO 5G User Manual
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Inseego MiFi X PRO 5G User Manual

Global mobile hotspot
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USER GUIDE
MiFi
X PRO 5G
®
Global Mobile Hotspot

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Summary of Contents for Inseego MiFi X PRO 5G

  • Page 1 USER GUIDE MiFi X PRO 5G ® Global Mobile Hotspot...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.

  • Page 3: Table Of Contents

    Getting started ..................................10 Installing a SIM card ..............................10 Powering on and off and waking the touchscreen ..................12 Setting up with the Inseego Mobile app ......................13 System requirements ..............................14 Finding your Wi-Fi name and password ......................14 Connecting devices to your MiFi ..........................
  • Page 4 I cannot connect a device to my MiFi......................... 112 I see other networks, but not the network name for my MiFi ..............112 I see the network name, but cannot connect a device to my MiFi ............113 MiFi X PRO 5G USER GUIDE...
  • Page 5 Product Certifications and Supplier’s Declarations of Conformity ..............121 Wireless communications ............................121 Limited warranty and liability ............................. 121 Safety hazards ................................... 122 Proper battery use and disposal ..........................123 Glossary ....................................124 Glossary ....................................125 MiFi X PRO 5G USER GUIDE...

  • Page 6: Introduction And Getting Started

    Introduction and getting started Overview Description Status indicators and icons Getting started Caring for your MiFi MiFi X PRO 5G USER GUIDE...

  • Page 7: Overview

    Overview MiFi X PRO 5G is Inseego’s 5G mobile hotspot, providing groundbreaking speeds wherever you go with dual-band Wi-Fi 6 and 5G, including mid-band spectrum, which provides more coverage and versatility. You can connect up to 32 Wi-Fi devices simultaneously, use the USB Type-C charging port, or connect directly to the internet with the 1 Gbps Ethernet port.

  • Page 8: Display View

    Display view Press and hold the Power button for three seconds to turn your MiFi X PRO 5G on and off. The LED on the power button blinks slowly as a sign of life. To conserve battery power, the touchscreen times out or sleeps when you are not using it. To wake up the display, press and release the Power button.

  • Page 9: Status Indicators And Icons

    Status indicators and icons The MiFi X PRO 5G uses the following status indicators and display icons Display Icon Description No icons MiFi is powered off or not receiving power, or the screen is in power-saving mode. Home Home Network signal More bars indicate more signal strength.

  • Page 10: Getting Started

    Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. The MiFi X PRO 5G supports only nano SIM cards. To prevent damage to the SIM slot, please select the correct SIM for this device.
  • Page 11 5. Slide the SIM card into the slot notch first, with the contact points facing down. 6. Close the SIM access tab, place the battery in the battery compartment and replace the cover. The SIM card MUST remain in the SIM card slot when in use. MiFi X PRO 5G USER GUIDE...

  • Page 12: Powering On And Off And Waking The Touchscreen

    The touchscreen is designed to timeout or sleep to reserve battery power. To wake up the display, press and release the Power button. To turn your MiFi off, press and hold the Power button for three seconds until you see the Power Off screen. Select Shutdown. MiFi X PRO 5G USER GUIDE...

  • Page 13: Setting Up With The Inseego Mobile App

    Setting up with the Inseego Mobile app You can set up and manage your MiFi with the Inseego Mobile app: 1. Scan the QR code to install from AppStore or Google Play. 2. Follow the in-app instructions to set up your MiFi.

  • Page 14: System Requirements

    Swipe left to see the credentials for the guest network. Important: The default Admin password is the same as the primary network’s default. To change either password, sign into the MiFi Admin web UI at http://my.MIFI/ or http://192.168.1.1. MiFi X PRO 5G USER GUIDE...

  • Page 15: Connecting Devices To Your Mifi

    1. Connect the USB-C end of a USB cable into the USB-C port on your MiFi. Connect the USB-A end of a USB cable into the device you wish to connect. The USB Connection Options touchscreen appears. 3. Select Access internet (USB & Wi-Fi) and tap OK. MiFi X PRO 5G USER GUIDE...

  • Page 16: Caring For Your Mifi

    18W for optimal charging. You can also use a wall adapter with a minimum power output 15W, but charging time will vary. Use wall adapters that are compliant with applicable country regulations and safety standards. MiFi X PRO 5G USER GUIDE...

  • Page 17: Charging With The Usb Cable

    Charging with the USB cable Your MiFi X PRO 5G comes with a USB charging/data cable that can be used to charge your MiFi. You can use this cable to charge directly from a variety of USB-powered ports (laptops, computers, hubs, etc.).

  • Page 18: Battery Preservation Mode

    Charging best practices For optimum battery health and life, Inseego does not recommend keeping the battery fully charged for an extended period of time. To support this, your MiFi includes the Battery Preservation Mode (BPM) feature, which helps prevent overcharging and preserves the integrity of your battery.
  • Page 19 Battery Preservation Mode automatically deactivates when you unplug the charger or power cycle your MiFi. Click OK. On some devices, Battery Preservation Mode maintains battery level at 50% - 60% instead of 70% - 80%. MiFi X PRO 5G USER GUIDE...

  • Page 20: Battery Tips

    Some batteries perform best after several full charge/discharge cycles. • It is normal for batteries to gradually wear down and require longer charging times. If you notice a change in your battery life, it is probably time to purchase a new battery. MiFi X PRO 5G USER GUIDE...

  • Page 21: Replacing The Battery

    4. Replace the cover by setting it on the MiFi where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. MiFi X PRO 5G USER GUIDE...

  • Page 22: Replacing The Sim Card

    3. Lift the SIM access tab by placing a fingernail underneath the white arrow and lifting the tab up and to the right. 4. Carefully slide the SIM card out of the SIM card slot. MiFi X PRO 5G USER GUIDE...

  • Page 23: Locking/Unlocking The Sim Card

    PUK code. You must enter the PUK code in the Admin web UI. If you enter the wrong PUK code, your SIM card will be permanently locked. MiFi X PRO 5G USER GUIDE...

  • Page 24: Resetting Your Mifi

    This option may be disallowed from the Admin web UI (Settings > Preferences > Device Preferences). Resetting from the Admin web UI To reset the MiFi from the Admin web UI, select Settings > Backup and Restore and click Restore factory defaults. MiFi X PRO 5G USER GUIDE...

  • Page 25: Care Tips

    Do not apply adhesive labels to your MiFi; they might cause the device to potentially overheat or alter the performance of the antenna. • Store the MiFi in a safe place when not in use. MiFi X PRO 5G USER GUIDE...

  • Page 26: Touchscreen

    Touchscreen Overview Managing Wi-Fi settings Managing connected devices Viewing data usage Managing settings Charging other devices Viewing software update info Viewing messages Viewing info about your MiFi Viewing help MiFi X PRO 5G USER GUIDE...

  • Page 27: Overview

    Overview You can manage, monitor, and customize your MiFi settings directly on the MiFi touchscreen, by using the MiFi Admin web UI, with the Inseego Mobile app, and with Inseego Connect. This chapter explains the features available with the touchscreen Home screen The Home screen lets you see what your MiFi is doing at a glance.

  • Page 28: Navigation Tips

    Use the Wi-Fi on/off slider to turn Wi-Fi on or off. This selection affects primary and guest networks. NOTE: If Wi-Fi is off, the only way to connect devices to the MiFi is by tethering with the USB cable or connecting via Ethernet. MiFi X PRO 5G USER GUIDE...

  • Page 29: Band Selection

    To turn on your guest network, assign it at least one band in Wi-Fi Settings > Band Selection. NOTE: You can change or hide the network name and password information shown on these screens using the Admin web UI Wi-Fi pages. MiFi X PRO 5G USER GUIDE...

  • Page 30: Wi-Fi Protected Setup (Wps)

    Press the WPS button on the connecting device. A notification appears when successful. If unsuccessful, tap Restart WPS to try again. Enter PIN If connecting device has a WPS PIN, enter it and tap Enter. Some models of this device do not include the WPS option. MiFi X PRO 5G USER GUIDE...

  • Page 31: Managing Connected Devices

    Swipe left/right for a different device Blocked devices (unblocking) Tap Blocked Devices to unblock Tap Unblock. The device is removed from Blocked Devices and added to Connected Devices. Swipe left/right for a different blocked device. MiFi X PRO 5G USER GUIDE...

  • Page 32: Viewing Data Usage

    Admin web UI (Settings > Preferences). Tap Menu Tap Settings Set on/off slider or tap a setting Slide desired alerts on/off Set touchscreen language Set touchscreen timeout Select a network MiFi X PRO 5G USER GUIDE...

  • Page 33: Charging Other Devices

    Do not use the Charge Other Device feature if you want to use the battery for a full day. Tap Menu Swipe up and tap Charge Other Device View charging capability for more info MiFi X PRO 5G USER GUIDE...

  • Page 34: Viewing Software Update Info

    MiFi automatically over the network, so this is usually not necessary. Viewing messages You can check system messages on your MiFi with the Messages screen. Tap Menu Swipe up and tap Messages View and manage messages MiFi X PRO 5G USER GUIDE...

  • Page 35: Viewing Info About Your Mifi

    SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values are positive, and higher numbers are better. Roaming: Indicates whether roaming is on. APN: The Access Point Name (APN) available from the network. IP Address: The internet IP address assigned to your MiFi. MiFi X PRO 5G USER GUIDE...

  • Page 36: Viewing Help

    Help menu. The Help screen provides all the help topics and a tutorial for your MiFi. Tap Help and then Select a topic View help topic MiFi X PRO 5G USER GUIDE...

  • Page 37: Admin Web Ui

    Admin web UI Overview Managing data usage Managing Wi-Fi settings Managing connected devices Managing settings Viewing info about your MiFi Getting help MiFi X PRO 5G USER GUIDE...

  • Page 38: Overview

    This chapter provides the configuration options available for your MiFi X PRO. The configurations shown are from the Admin web UI, unless otherwise noted. Many of these options are also available with Inseego Mobile app and Inseego Connect. Some configurations are available only with Inseego Connect and are marked as such.

  • Page 39: Home Page

    Wi-Fi status, lists currently connected devices, and offers links to other pages with option settings and help. Once you have signed in, click in the bottom-right corner of a panel to access screens with further information and options. MiFi X PRO 5G USER GUIDE...

  • Page 40: Changing The Admin Password

    3. Select a security question from the drop-down list and type an answer to the question in the Answer field. NOTE: Answers are case-sensitive. 4. Click Save Changes. MiFi X PRO 5G USER GUIDE...

  • Page 41: Navigation Tips

    UI page. The current page is indicated by a blue bar. Menu options may differ depending on device model or service provider. MiFi X PRO 5G USER GUIDE...

  • Page 42: Managing Data Usage

    Always refer to your service provider account for precise data usage information. To view the Data Usage page, select from the Home page Data Usage panel or select Data Usage from the web UI side menu. The Data Usage page appears. MiFi X PRO 5G USER GUIDE...

  • Page 43: Data Usage Page

    Session Duration: The amount of time that has elapsed since the connection for the current internet session was established. Session Tx: The amount of data transmitted for the current internet session. This counter starts at zero when the connection is established. MiFi X PRO 5G USER GUIDE...
  • Page 44 Monthly Tx: The amount of data transmitted for the current billing cycle. Monthly Rx: The amount of data received for the current billing cycle. Monthly Total: The total amount of data for the current billing cycle. Select Save Changes to enact changes. MiFi X PRO 5G USER GUIDE...

  • Page 45: Managing Wi-Fi Settings

    Home page Wi-Fi panel or select Wi-Fi from To manage settings for these networks, select the web UI side menu. The Wi-Fi page includes three tabs: • Settings • Primary Network • Guest Network MiFi X PRO 5G USER GUIDE...

  • Page 46: Settings Tab

    Select Change connection limit to change the maximum number of devices allowed to connect to your MiFi Wi-Fi. Use the slider to select a number and click Save Changes. The maximum number of connected devices is 32. MiFi X PRO 5G USER GUIDE...
  • Page 47 If you experience interference, try lowering the setting to reduce the interference. NOTE: Leave the Channel set to Automatic unless you need to choose a particular channel for your environment. Select Save Changes to store new settings. MiFi X PRO 5G USER GUIDE...

  • Page 48: Primary Network Tab

    Admin password to keep the device and your network secure. Generate New Password: This button inserts a strong random password in the Password field. You can click the eye icon to view the password. MiFi X PRO 5G USER GUIDE...

  • Page 49: Other Settings

    This provides additional security if some connected devices are unknown or not completely trusted. NOTE: For normal operation, this should be unchecked. Select Save Changes. Some models of this device do not include the WPS option. MiFi X PRO 5G USER GUIDE...

  • Page 50: Guest Network Tab

    Password: Enter a Wi-Fi password, or you can use the Generate new password button. NOTE: password must have a length between 8 and 63 characters and contain the following: upper-case letter, lower-case letter, digit, and special character. MiFi X PRO 5G USER GUIDE...
  • Page 51 This provides additional security if some connected devices are unknown or not completely trusted. NOTE: For normal operation, this should be unchecked. Select Save Changes. Some models of this device do not include the WPS option. MiFi X PRO 5G USER GUIDE...

  • Page 52: Managing Connected Devices

    On the web UI Home page, the Connected Devices panel lists all devices currently connected to your MiFi, along with the network they are using. To manage connected devices, select from the Home page Connected Devices panel or select Connected Devices from the web UI side menu. MiFi X PRO 5G USER GUIDE...

  • Page 53: Connected Devices Page

    MAC Address: The MAC Address (unique network identifier for this connected device). • Link Local: The Link-Local IPv6 address if the connected device supports IPv6. Click the up arrow icon to collapse the row. MiFi X PRO 5G USER GUIDE...
  • Page 54 MAC address. To unblock a blocked device, click the Unblock button and select Save Changes. The device is removed from the Blocked list and appears in the Connected Devices list above. MiFi X PRO 5G USER GUIDE...

  • Page 55: Managing Settings

    Backup and Restore • • • Advanced Depending on your device model and service provider, the ZTP tab may be accessed directly from the side menu rather than under Settings, or it may not be available. MiFi X PRO 5G USER GUIDE...

  • Page 56: Preferences Tabs

    The Preferences tabs allow you to configure options for the MiFi touchscreen and device, notification settings, and web UI display settings. The Preference tab includes three sub tabs: • Device Preferences • Notifications • User Preferences MiFi X PRO 5G USER GUIDE...
  • Page 57 Allow settings changes from the touchscreen: Use the on/off slider to allow or disallow configuration of settings on the MiFi touchscreen. Some models of this device do not include Sleep or Shutdown setting options. Sleep is available as a touchscreen setting. Shutdown is available with Inseego Connect. MiFi X PRO 5G USER GUIDE...
  • Page 58 Do not use the Charge Other Device feature if you want to use the battery for a full day. Select Save Changes to enable your changes. This option may not be available on some devices. On some devices, Battery Preservation Mode maintains battery level at 50% to 60%. MiFi X PRO 5G USER GUIDE...
  • Page 59 Indicate alerts with sound: Check this box to have your MiFi make sounds upon startup, shutdown, and other various events. This setting is enabled by default. This option is grayed out if Stealth mode is MiFi X PRO 5G USER GUIDE...
  • Page 60 Software update ­ Roaming ­ Wi-Fi off ­ Network selection ­ Service notifications NOTE: This section is grayed out if the Stealth mode setting above is checked or Indicate alerts with sound setting is unchecked. MiFi X PRO 5G USER GUIDE...
  • Page 61 Number format: Choose the format for decimal numbers displayed in the web UI (using a period or comma as the decimal point). Select your display choices from the drop-down menus and click Save Changes to update settings. This option may not be available on some devices. MiFi X PRO 5G USER GUIDE...

  • Page 62: Software Update Tab

    By default, software updates are automatically delivered to your router. This setting allows you to turn off automatic software updates. If you do not want software updates automatically delivered, move the ON/OFF slider to OFF. MiFi X PRO 5G USER GUIDE...
  • Page 63 This section displays details about the last software update. Software Update History This section displays details of the last updates that have been downloaded and installed to this device. If no updates have been installed, this section displays the current software version. MiFi X PRO 5G USER GUIDE...

  • Page 64: Backup And Restore Tab

    If you enter an incorrect password five times in a row, you will be locked out of the web UI. To unlock it, restart your MiFi. Click the Download button. The file is automatically downloaded to your Downloads folder. This configuration file contains all settings for your MiFi. MiFi X PRO 5G USER GUIDE...
  • Page 65 MiFi and disconnecting you from the web UI. Restart Device Restart: This button turns your MiFi off and on again. Turn off Device Turn Off: This button turns your MiFi off. MiFi X PRO 5G USER GUIDE...

  • Page 66: Ztp Tab

    “Initiating ZTP for SD EDGE” on page 69. If your web UI has ZTP as a tab on the Settings page, it is configured as follows. Use this tab to initiate Zero Touch Provisioning (ZTP) when onboarding devices to Inseego 5G SD EDGE™ Manager.

  • Page 67: Gps Tab

    Acceptable port values are between 1024 and 65535. Click Save Changes to update settings. This option may not be available on some devices. The Save Changes button may not be available on some devices. Changes will occur when made. MiFi X PRO 5G USER GUIDE...

  • Page 68: Gps Driver

    Advanced settings are intended only for users with advanced technical knowledge. For information about the advanced settings, go to Chapter 4, Advanced settings on page 82. This option may not be available on some devices. MiFi X PRO 5G USER GUIDE...

  • Page 69: Initiating Ztp For Sd Edge

    Settings (see page 66). ZTP tab Use this tab to initiate Zero Touch Provisioning (ZTP) when onboarding devices to Inseego 5G SD EDGE Manager. When registering or configuring a device with SD EDGE, you will receive an activation email with instructions and an activation URL.
  • Page 70 ZTP Status: The activation process displays in eight steps. When a step is in progress, the step text displays blue with fade-in/fade-out animation and a timestamp. When a step is successfully completed, the animation stops, and the text is solid blue. When Step 8 displays as green, the activation is complete. MiFi X PRO 5G USER GUIDE...

  • Page 71: Viewing Info About Your Mifi

    Home page About panel (or select About from the web UI side menu). The About page includes the following tabs: • Internet Status • Internet Sessions • Diagnostics • Device Info • Logs MiFi X PRO 5G USER GUIDE...

  • Page 72: Internet Status Tab

    DNS: The Domain Name Server currently used by the MiFi. IPv6 IP Address: The global IPv6 address for the MiFi (blank if IPv6 is turned off or is not supported by the current network connection or operator). MiFi X PRO 5G USER GUIDE...

  • Page 73: Internet Sessions Tab

    IPv4 Address: The IP address for the session. IPv6 Address: The global IPv6 address for the session (blank if IPv6 is turned off or is not supported by the current network connection or service provider). MiFi X PRO 5G USER GUIDE...

  • Page 74: Diagnostics Tab

    Network Operator: The name of the Mobile Network Operator (MNO). Signal Strength: The strength of the cellular signal, measured in dBm. Higher absolute values indicate a stronger signal, for example: -80 dBm is a stronger signal than -90 dBm. MiFi X PRO 5G USER GUIDE...
  • Page 75 SNR: Signal to Noise Ratio. A measure of the ratio between signal strength and noise level. SNR values are positive, and higher numbers are better. Roaming: Indicates whether roaming is on. MiFi X PRO 5G USER GUIDE...

  • Page 76: Device Info Tab

    OS Version: The version number for the operating system and its components. Cute Version: The cute version of the software currently installed on your MiFi. PRI Version: The configuration version currently applied to the MiFi. MiFi X PRO 5G USER GUIDE...

  • Page 77: Logs Tab

    Device Log: This tab displays the log data of events other than mobile data connections that occurred on this device. Export Log: Allows you to download log data. Refresh: Updates the displayed log data. Clear log: Deletes all existing log data. This makes new data easier to read. MiFi X PRO 5G USER GUIDE...

  • Page 78: Getting Help

    On the web UI Home page, the Help panel provides links to introductory help and support. from the Home page Help panel (or select Help from To view more detailed help information, select the web UI side menu). The Help page includes two tabs: • Help • Customer Support MiFi X PRO 5G USER GUIDE...

  • Page 79: Help Tab

    Help tab This page provides links to help topics for every page of the Admin web UI and general topics useful for getting started with your MiFi. MiFi X PRO 5G USER GUIDE...

  • Page 80: Customer Support Tab

    Model: The model of your MiFi. Your Wireless Number: The phone number associated with your MiFi. User Guide: A link to this guide. Manufacturer: A link to the Inseego website. Customer Support Contact your service provider or reseller for customer support.

  • Page 81: Advanced Settings

    Advanced settings Overview Using advanced settings MiFi X PRO 5G USER GUIDE...

  • Page 82: Overview

    Continue, the Cellular tab of the Advanced page appears. The following advanced settings are available: • Cellular • Manual DNS • • Firewall • MAC Filter • • Port Filtering • Port Forwarding • • Inseego Connect • Heartbeat timer (Inseego Connect) MiFi X PRO 5G USER GUIDE...

  • Page 83: Cellular Tab

    This option is available only if Enable automatic network selection is off. Click the button to scan for available networks, then choose the preferred network. This option may not be available on some devices. MiFi X PRO 5G USER GUIDE...

  • Page 84: Apn Settings

    To set up your MiFi for static IP, please contact your service provider to set up a line of service for static IP and for steps to configure your MiFi for static IP functionality. Click Save Changes. The MiFi will reboot for changes to take effect. MiFi X PRO 5G USER GUIDE...

  • Page 85: Manual Dns

    Manual DNS Manual DNS configuration is available through the Admin web UI and Inseego Connect. You can enable DNS content filtering through Inseego Connect. • Manual DNS tab (Admin web UI) • DNS Content Filtering (Inseego Connect) Manual DNS tab The MiFi automatically selects a Domain Name Server (DNS).
  • Page 86 DNS content filtering uses DNS (Domain Name System) to block harmful malware and inappropriate content. You can configure DNS content filtering with Inseego Connect. To learn more about the benefits of Inseego Connect, go to https://inseego.com/products/cloud-management/inseego-connect/. You can sign up for a free Inseego Connect account at connect.inseego.com.

  • Page 87: Sim Tab

    If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock. Once PUK locked, the PUK must be obtained from your service provider. MiFi X PRO 5G USER GUIDE...
  • Page 88 Turn off PIN Lock - Turns off a PIN lock that was previously turned on so that entry of a PIN is no longer required to connect to the mobile network. To perform this operation, you must enter the current PIN. Current PIN: Enter the current PIN. Click Save Changes. MiFi X PRO 5G USER GUIDE...

  • Page 89: Firewall Tab

    Allowing DMZ may assist some troublesome network applications to function properly, but the DMZ device should have its own firewall to protect itself against malicious traffic. This option may not be available on some devices. MiFi X PRO 5G USER GUIDE...
  • Page 90 Destination IP address: Enter the IP address of the connected device you wish to become the DMZ device (the DMZ destination). NOTE: You can check the IP address of each connected device on the Connected Devices tab. Click Save Changes. MiFi X PRO 5G USER GUIDE...

  • Page 91: Mac Filter Tab

    MAC Address Filter checkbox, and click Save Changes. To delete a device from the list, select its Delete checkbox and click Save Changes. To discard any unsaved changes and refresh the list, click Refresh list and Confirm. MiFi X PRO 5G USER GUIDE...
  • Page 92 If the MAC Filter is on, and a device is enabled for the MAC Filter, then the device will be able to connect. However, it can still be blocked using Connected Devices > Block or by disabling the MAC Filter. MiFi X PRO 5G USER GUIDE...

  • Page 93: Lan Tab

    IPPT Interface: Select the interface used by the network device you wish to become the IP Passthrough device. NOTE: The Ethernet port is disabled by default. You can enable it on Settings > Preferences. MiFi X PRO 5G USER GUIDE...
  • Page 94 IPv6 connections to the internet. Link-Local Address: The Link-Local IPv6 address if the connected device supports IPv6. Click Save Changes to activate and save new settings. This option may not be available on some devices. MiFi X PRO 5G USER GUIDE...

  • Page 95: Port Filtering Tab

    Applications Select the applications you want to be able to access the internet and click Save Changes. The following table provides port numbers and protocol information for each port filtering application listed. MiFi X PRO 5G USER GUIDE...

  • Page 96: Custom Applications

    Yes indicates the protocol is standardized for the port number. No indicates the protocol is not standardized for the port number. Assigned indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use but may not be standardized. MiFi X PRO 5G USER GUIDE...

  • Page 97: Port Forwarding Tab

    In this case, port forwarding cannot be used, because internet users cannot reach your IP address. NOTE: When IP Passthrough is turned on, port forwarding capabilities are set through the connected host routing system and settings on this page are not available. MiFi X PRO 5G USER GUIDE...

  • Page 98: Port Forwarding Configuration

    Yes indicates the protocol is standardized for the port number. No indicates the protocol is not standardized for the port number. Assigned indicates the port number is assigned by IANA (Internet Assigned Numbers Authority) for protocol use but may not be standardized. MiFi X PRO 5G USER GUIDE...
  • Page 99 Delete: Check this box to delete a custom application. NOTE: Click on the Port Forwarding tab again to remove deleted custom applications from view on the screen. Click Save Changes to save any changes made to the custom applications. MiFi X PRO 5G USER GUIDE...

  • Page 100: Vpn

    You can configure OpenVPN through the Admin web UI. IPSec VPN is available with Inseego Connect. • VPN tab (OpenVPN) - Admin web UI • IPSec VPN (Inseego Connect) VPN tab (OpenVPN) Use this page to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel.
  • Page 101 When off, the VPN connection must be established manually. Clear All OpenVPN Settings: This button deletes all OpenVPN files, logs, and resets all OpenVPN settings. Click Save Changes and Connect to save your configurations and connect to the VPN server. MiFi X PRO 5G USER GUIDE...
  • Page 102 IPSec VPN (Inseego Connect) You can create IPSec VPNs using Inseego Connect. To learn more about the benefits of Inseego Connect, go to https://inseego.com/products/cloud-management/inseego-connect/. You can sign up for a free Inseego Connect account at connect.inseego.com. Move the Enable IPSEC VPN Service slider to ON to enable IPSec VPN service.

  • Page 103: General Settings

    The remote device should be on a different subnet from local, for example: If the Local Subnet Mask is 192.168.0.0/24, the Remote Subnet Mask might be 192.168.1.0/24. This is usually based off the DHCP settings of the devices. Click Next. MiFi X PRO 5G USER GUIDE...
  • Page 104 DPD Timeout: The number of seconds the router will allow an IPSec session to be idle before beginning to send DPD packets to the peer machine. Click Next and implement your settings. The new VPN tunnel is displayed on the IPSec VPN page. MiFi X PRO 5G USER GUIDE...

  • Page 105: Inseego Connect Tab

    DOWN – The MiFi is NOT communicating with Inseego Connect servers. Last reported: The time when your MiFi last sent a packet to Inseego Connect servers. Reporting interval: This is the interval at which your MiFi will send packets into the Inseego Connect server.

  • Page 106: Heartbeat Timer (Inseego Connect)

    Heartbeat timer (Inseego Connect) Your MiFi sends a lightweight heartbeat packet to Inseego Connect at a regular interval to indicate that the device is online. The default interval is 1680 seconds (28 minutes). You can adjust the frequency of the heartbeat timer in Inseego Connect on the Inseego Connect configuration screen.

  • Page 107: Troubleshooting And Support

    Troubleshooting and support Overview Common problems and solutions Technical support MiFi X PRO 5G USER GUIDE...

  • Page 108: Overview

    I want to know if my MiFi is still on when the touchscreen is dark • When the MiFi is on, the LED status light blinks slowly as a “sign of life.” • You can press and release the Power button to wake up the touchscreen. MiFi X PRO 5G USER GUIDE...

  • Page 109: I Want To Set Screen Timeout, Sleep Mode, And Shutdown Times

    MiFi shuts off. To restart the MiFi, press and hold the power button for three seconds. To change the Shutdown setting: • Go to Configure > Preferences in Inseego Connect. • Go to Settings > Preferences > Device Preferences in the Admin web UI.

  • Page 110: I Want To Turn My Mifi Off

    2. If the battery is depleted, charge the MiFi with the wall charger. To change the Shutdown setting: • Go to Configure > Preferences in Inseego Connect. • Go to Settings > Preferences > Device Preferences in the Admin web UI.

  • Page 111: I Forgot My Wi-Fi Password

    Help > Admin You can also view the Admin password on the MiFi touchscreen Website or Menu > Settings > Advanced Settings. Help > Admin Website Menu > Settings > Advanced Settings MiFi X PRO 5G USER GUIDE...

  • Page 112: No Service Is Available

    This allows older devices to connect on the 2.4 GHz band but leaves the 5 GHz band in multi-mode to allow newer devices the fastest available connection. 3. Click Save Changes. Your MiFi will reboot, and the network name should be visible on all devices. MiFi X PRO 5G USER GUIDE...

  • Page 113: I See The Network Name, But Cannot Connect A Device To My Mifi

    Wireless Number. On the MiFi Admin web UI: Click in the bottom-right corner of the About panel and select the Diagnostics tab. Your MiFi phone number is listed as Mobile number (MDN). MiFi X PRO 5G USER GUIDE...

  • Page 114: I Want To See The Battery Level Of My Mifi

    SIM card is inserted correctly. Customer service and troubleshooting Contact your service provider for assistance. More information Documentation for your MiFi is available online. Go to https://go.inseego.com/mifixpro. Or click User Guide on the Admin web UI Home page. MiFi X PRO 5G USER GUIDE...

  • Page 115: Product Specifications And Regulatory Information

    Product specifications and regulatory information Product specifications Regulatory information Product Certifications and Supplier’s Declarations of Conformity Wireless communications Limited warranty and liability Safety hazards Proper battery use and disposal MiFi X PRO 5G USER GUIDE...

  • Page 116: Product Specifications

    The device shall be able to withstand the following ESD: 8kV contact / 15kV air discharge. Vibration stability: The device shall be able to withstand the following vibration profile: 10- 2000Hz, 1.5G acceleration, 3 axes. MiFi X PRO 5G USER GUIDE...

  • Page 117: Power

    Wi-Fi privacy separation AES encryption Advanced networking: MAC address filtering NAT firewall Port forwarding Port filtering VPN passthrough OpenVPN support Manual DNS IP Passthrough Static IP Some models of this device do not include a charger. MiFi X PRO 5G USER GUIDE...

  • Page 118: Connectivity, Approvals, Bands, Chipset, And Languages By Sku

    B17, B20, B28, B46, B48, B66 - 4X4 MIMO LTE 3G HSPA+/UMTS: 1, 2, 4, 5, 8 - 3G HSPA+/UMTS Data plan required. Actual results may vary. Coverage and data speeds subject to network availability. Go to https://inseego.com/company/partners/. MiFi X PRO 5G USER GUIDE...

  • Page 119: Warranty And Services

    WARNING: DO NOT ATTEMPT TO SERVICE THE WIRELESS COMMUNICATION DEVICE YOURSELF. SUCH ACTION MAY VOID THE WARRANTY. THIS DEVICE IS FACTORY TUNED. NO CUSTOMER CALIBRATION OR TUNING IS REQUIRED. CONTACT INSEEGO CORP TECHNICAL SUPPORT FOR INFORMATION ABOUT SERVICING YOUR WIRELESS COMMUNICATION DEVICE.

  • Page 120: Innovation, Science And Economic Development Notice (Ised - Canada)

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP.

  • Page 121: Product Certifications And Supplier's Declarations Of Conformity

    Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the M3000 device, or failure of the M3000 device to transmit or receive such data.

  • Page 122: Safety Hazards

    Safety hazards Do not operate the 5G MiFi X PRO 5G in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.

  • Page 123: Proper Battery Use And Disposal

    Avoid dropping the MiFi or battery. If the MiFi or the battery is dropped, especially on a hard surface, and the user suspects damage, take it to a service center for inspection. • Improper battery use may result in a fire, explosion, or other hazard. MiFi X PRO 5G USER GUIDE...

  • Page 124: Glossary

    Glossary MiFi X PRO 5G USER GUIDE...

  • Page 125: Glossary

    GB — Gigabyte. A multiple of the unit byte for digital information storage. Usage depends on context. When referring to disk capacities it usually means 10 bytes. It also applies to data transmission quantities over telecommunication circuits. MiFi X PRO 5G USER GUIDE...
  • Page 126 Network Operator — The vendor that provides your wireless access. Known by different names in different regions, some examples are: wireless provider, network provider, or cellular carrier. • Network Technology — The technology on which a particular network provider’s system is built; such as LTE or GSM. MiFi X PRO 5G USER GUIDE...
  • Page 127 • SSID — Service Set IDentifier. The name assigned to a Wi-Fi network. • TCP/IP — Transmission Control Protocol/Internet Protocol. The set of communications protocols used for the internet and other similar networks. MiFi X PRO 5G USER GUIDE...
  • Page 128 • WPA3 —The next generation of Wi-Fi Protected Access. WPA3 simplifies security, provides more robust authentication, increases cryptographic strength, and offers additional capabilities for personal and enterprise networks. WPA3 retains interoperability with WPA2 devices. MiFi X PRO 5G USER GUIDE...

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