Inseego MiFi 8800L User Manual
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Inseego MiFi 8800L User Manual

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Summary of Contents for Inseego MiFi 8800L

  • Page 1 User guide. MiFi 8800L...
  • Page 2 “Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.

  • Page 3: Table Of Contents

    Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Overview.
  • Page 4 Managing Connected Devices ............28 Editing a Connected Device .

  • Page 5: Overview

    Overview Overview About Your Jetpack Power Management...

  • Page 6: Overview

    The Jetpack is also backwards compatible to 3G networks, ensuring reliable connectivity when you need it most. Package Contents The Verizon Jetpack MiFi 8800L package includes: • MiFi 8800L • Pre-installed 4400mAh Standard Lithium Ion Battery • Pre-installed 4G LTE SIM Card (4FF) • QuickCharge Charger •...

  • Page 7: About Jetpack's Internet Connection

    Caring for Your Jetpack Like any electronic device, the Jetpack must be handled with care to ensure reliable operation. Inseego Corp recommends the following guidelines: • Protect the Jetpack from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the Jetpack; they might cause the Jetpack to potentially overheat and they might alter the performance of the antenna.

  • Page 8: About Your Jetpack

    About Your Jetpack ➊ ➋ ➎ ➌ ➍ ➊ Power Button — Powers the Jetpack on and off. ➋ Color Touchscreen (2.4 in) — Displays device status, data usage, and number of users connected. Swipe left/right/up or down to access available menu options. ➌...

  • Page 9: Status Indicators

    Status Indicators DISPLAY ICON DESCRIPTION No icons The Jetpack is powered off or not receiving power, or the screen is in power-saving mode. Network Signal Network Signal Strength Indicator. More bars indicate Strength more signal strength. Activity Indicator Data is being transferred between the mobile network and your Jetpack.
  • Page 10 OTHER ICONS SIM - Red If this icon is displayed, there is no SIM card installed. SIM - Red If this icon is displayed, your SIM is locked. Real-time data usage meter will not display. SIM - Red If this icon is displayed, there is a SIM error. Check to be sure your SIM card is properly installed.

  • Page 11: Power Management

    CAUTION! Use only batteries and chargers with your Jetpack that have been approved by Inseego Corp for optimal performance and safe operation. Using Your Jetpack to Charge Other Devices The universal charging port allows you to charge an additional device such as a phone or tablet, using your Jetpack.
  • Page 12 To check your Jetpack’s battery level, from the Home screen, tap Menu > Universal Charging. Replacing the Battery To remove and replace the battery: ➊ Insert your fingernail in the battery removal groove at the top edge of the battery cover, then lift and remove the battery cover.

  • Page 13: Battery Tips

    ➍ Replace the cover by setting it on the Jetpack where the notches align, then press on the cover until it clicks into place and is flat across the entire bottom surface. Battery Tips WARNING ! Always use only approved batteries and chargers with your Jetpack. The warranty does not cover damage caused by non-approved batteries and/or chargers.

  • Page 14: Replacing The 4G Lte Sim Card

    Replacing the 4G LTE SIM Card Your SIM (Subscriber Identity Module) card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your Jetpack comes with the SIM card and battery already installed. To remove the 4G LTE SIM card: ➊...

  • Page 15: Using Your Jetpack's Touchscreen

    Using Your Jetpack’s Touchscreen Turning Your Jetpack On and Off Using Your Jetpack’s Touchscreen...

  • Page 16: Turning Your Jetpack On And Off

    Turning Your Jetpack On and Off To turn your Jetpack on, press and hold the Power button for 2 seconds. • To turn it off, press and hold the Power button for 3 seconds.. • To wake the Jetpack display, press and release the Power button. •...

  • Page 17: Using Your Jetpack's Touchscreen

    Using Your Jetpack’s Touchscreen From the Jetpack’s touchscreen, you can check your Jetpack’s status, view your current data usage, see Wi-Fi and Connected Devices details, and more. The Home Screen The Home screen lets you see what your Jetpack is doing at a glance. Jetpack Status Data Usage Wi-Fi Name /Password...
  • Page 18 The middle of the screen shows you if Wi-Fi is on or off, and how many devices are connected to your Jetpack’s Wi-Fi network. Your Wi-Fi Name and Password are next. For information on changing your Wi-Fi Name and Password, see (See Managing Jetpack Settings.).

  • Page 19: Managing Your Jetpack Using The Touchscreen

    Managing Your Jetpack Using the Touchscreen About this Chapter Wi-Fi Connected Devices Jetpack Settings Messages MiFi Share Software Update About Jetpack Help...

  • Page 20: Managing Your Jetpack Using The Touchscreen

    Managing Your Jetpack Using the Touchscreen About this Chapter You can manage, monitor, and customize your Jetpack settings directly on the Jetpack’s touchscreen, or by using the Jetpack Admin website. In this chapter, we will show you what features you can manage on your Jetpack’s touchscreen. For website instructions, including features that can only be managed on the website, see Chapter 4, Managing Your Jetpack Using the Jetpack Admin Website.

  • Page 21: Connected Devices

    Connected Devices From the Home screen, tap the number of Wi-Fi enabled devices currently connected to your Jetpack networks to see the Connected Devices screen. From here you can tap Primary Network, Guest Network or USB to see the DNS and MAC details for each device connected to the Jetpack, and to block or unblock each device.

  • Page 22: Universal Charging

    Tap Menu Select Settings Select Desired Setting Display Setting Options Universal Charging To see your Jetpack battery charging status and universal charging information, from the Home screen tap Menu > Universal Charging. Tap Menu Select Universal Charging Battery Charging Information MiFi Share MiFi Share lets you share files and folders with connected devices on the Jetpack’s Wi-Fi network when a USB mass storage device is connected to the USB C port.

  • Page 23: Software Update

    Software Update Software Update allows you to view the current software version and when the last check was made for updates, lists available updates, and provides an update history. You can also download and install a new update using your Jetpack device. To check for a Software update: ➊...

  • Page 24: Help

    Help You can get help right from your Jetpack’s touchscreen. ➊ On the Home screen, tap Help to open the Help screen options. Help options include Jetpack Admin Website, Guest Wi-Fi, Wi-Fi Protected Setup (WPS), Tutorial, Unlock SIM, Universal Charging, MiFi Share and GPS. ➋...

  • Page 25: Managing Your Jetpack Admin Website

    Managing Your Jetpack Admin Website About this Chapter The Jetpack Admin Website Home Screen Jetpack Data Usage Managing Wi-Fi Managing Connected Devices Managing MiFi Share Settings Managing Jetpack Settings About Jetpack Getting Help...

  • Page 26: Managing Your Jetpack Using The Admin Website

    Managing Your Jetpack Using the Admin Website About this Chapter In this chapter, we will show you how to manage your Jetpack using the Jetpack Admin website. From the Jetpack Admin website, you can customize settings including Wi-Fi settings, passwords, GPS options, and more.

  • Page 27: The Jetpack Admin Website Home Screen

    The Jetpack Admin Website Home Screen My Jetpack Home page allows you to quickly access commonly used links and all available menu options for your Jetpack, and contains the following quick link menu options: Data Usage • Wi-Fi • Connected Devices •...

  • Page 28: Checking Data Usage

    Checking Data Usage Current estimated data usage displays on the Home page, including data used, data remaining, days to go and billing cycle end date. NOTE Roaming charges or roaming minutes may not be included in your estimate. Credits and adjustments to your account may not appear until your next billing statement, and may not be reflected in your current balance.

  • Page 29: Changing Your Jetpack Admin Password

    Changing Your Jetpack Admin Password The Admin Password is used to sign in to Settings. To change your Admin Password: ➊ On the Admin website Home screen, select Admin Settings from the Sign In drop down menu. Enter your current Admin password in the Enter current password box, then click Continue.
  • Page 30 To select or turn off Band Selections for the Primary and Guest networks, mark the buttons for 2.4 GHz Band and 5 GHz Band. Choose Off, Primary network, or Guest network. To change the maximum number of Wi-Fi devices that can connect to the Jetpack (the default is set to 15), make your selection from the Limit connected devices to dropdown menu.
  • Page 31 To change the Primary Network Wi-Fi Password (SSID) enter the new Wi-Fi name into the field. To change the type of Wi-Fi security for the Primary Network, choose an option from the Security dropdown menu. To change the Primary Network Wi-Fi Password (Key), enter the new password into the field or click Generate New Key.

  • Page 32: Managing Connected Devices

    Managing Connected Devices The Connected Devices page lets you view, edit, and block devices that are currently connected to your Jetpack and also unblock devices. For the Primary Network and Guest Network, you can see the IP Address, MAC Address, and Link Local of all devices connected to the Wi-Fi network.

  • Page 33: Changing The Maximum Number Of Connected Devices

    Changing the Maximum Number of Connected Devices To change the maximum number of connected devices: Click Change Max Connections on the Connected Devices page to open the Wi-Fi Settings page. Select the number of devices from the Maximum Wi-Fi connected devices dropdown menu and click Save Changes.

  • Page 34: Managing Mifi Share

    Managing MiFi Share Share folders and files, over your primary and guest networks, when you connect your USB mass storage device to the Jetpack’s USB port. From MiFi Share you can: MiFi Share — Turn ON/OFF. • Show MiFiShare on Jetpack’s screen — Turn ON/OFF. •...

  • Page 35: Managing Jetpack Settings

    Managing Jetpack Settings The Jetpack Settings page allows you to make administration password and preference changes; obtain software update information; backup and restore files to your Jetpack; and set GPS preferences. The Jetpack Settings page is divided into 5 tabs: Preferences •...

  • Page 36: The Software Update Tab

    Device Preferences — Set the behaviour of the Jetpack. • Allow Settings Changes — Allow settings to be changed from the Jetpack display. • Allow Reset Button — Allow settings to be changed from the Jetpack display • Universal Charging — Charge your cellphone or similar device. •...

  • Page 37: The Backup And Restore Tab

    The Backup and Restore Tab From Backup and Restore settings you can: Backup — Save your Jetpack settings to your computer. You must enter your Admin • Password in the Admin Password field and click Download to save settings to your computer. Restore Settings—...

  • Page 38: The Advanced Tab

    The Advanced Tab IMPORTANT! Changing the Jetpack’s Advanced settings can adversely affect stability, performance and security of the Jetpack. From Advanced settings you can: Networks — Turn off cellular data to prevent all internet traffic from using the Jetpack • mobile broadband connection.
  • Page 39 Networks From Networks settings, you can manage: Mobile Network — Allows you to turn off cellular data to prevent all internet traffic from • using the Jetpack mobile broadband connection. Preferred network technology — Allows you to select the network technologies which will •...
  • Page 40 In the SIM settings, you’ll find settings and information about the Jetpack’s Subscriber Identity Module (SIM) card. The SIM card inside your Jetpack can be locked with a PIN code for additional security. If locked, the PIN code must be entered before the Jetpack can connect to the Internet. SIM settings include: SIM PIN Lock feature —...

  • Page 41: Firewall

    Firewall The Jetpack firewall determines which Internet traffic is allowed. Firewall settings include: VPN Passthrough — Turns ON/OFF the VPN feature and allows or disallows connected • devices to establish a VPN tunnel. If ON, this feature allows VPN clients to connect through the Jetpack to remote VPN •...
  • Page 42 MAC Filter The MAC Filter allows you to specify which devices can access the Jetpack Wi-Fi network. ON/OFF — Turns the MAC Filter ON/OFF. Before turning on, make sure that the Allowed Devices list is not empty. When turning on, any Connected Device which is not in the Allowed Devices list will immediately be disconnected.
  • Page 43 MAC address — The Media Access Controller (MAC) or physical address for the Jetpack. • Turn On DHCP server — The Turn On DHCP Server checkbox turns the DHCP Server • feature on or off. Normally this should be left turned on. Start DHCP address range at —...
  • Page 44 Port Filtering Port Filtering allows you to block outgoing Internet connections and permit only allowed applications to access the Internet. You can also customize a list of allowed applications which permits only certain programs to connect to the Internet. Slide the ON/OFF button to ON to turn on Port Filtering. When the feature is turned on you must select a port filtering application in the Applications list to allow that application to connect to the Internet.
  • Page 45 NOTE The Add Custom Application option is only available when port filtering is turned ON. You can add up to ten custom applications. The Custom Port Filtering page uses check boxes to turn on port filtering for custom applications. Similar to the Applications list, you must turn on custom applications so they can connect to the Internet.
  • Page 46 VPN allows you to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel. When an OpenVPN tunnel is established, Port Filtering and Port Forwarding settings will not be effective. ON/OFF — Slide the ON/OFF button to ON to automatically establish a VPN tunnel. Select •...

  • Page 48: About Jetpack

    About Jetpack Click About on the Menu panel to see detailed information about your Jetpack. This information is divided into 4 tabs: Internet Status • Jetpack Info • Diagnostics • Logs • Internet Status From the Internet Status tab, you can find: Internet Status Status —...

  • Page 49: Jetpack Info

    IPv4 IP Address — The IP address for the Jetpack. • Mask — The subnet mask network setting for the Jetpack. The default value 255.255.255.0 is • standard for small (class “C”) networks. If you change the LAN IP Address, ensure you use the correct Subnet Mask for the IP address range containing the LAN IP address.

  • Page 50: 4G Lte Network

    Modem Modem information includes: Phone number (MDN) — The Phone Number or Mobile Directory Number (MDN) is used by • the mobile data network to identify this particular data service. MEID — The Mobile Equipment Identifier (MEID) is used by the mobile data network to •...

  • Page 51: Logs

    RSSI — Indicates the RSSI for the UMTS/HSPA signal. RSSI is a measure of signal strength • in decibels, relative to one milliwatt. Roaming — Indicates if the current connection is a roaming connection. • Field Test Click Field Test to see a list of low-level network parameters which can be helpful for technical support staff when they troubleshoot network connectivity issues.

  • Page 52: Getting Help

    Getting Help The Help page provides links to detailed information about using your Jetpack and the Jetpack Admin Website, as well as links to access Jetpack Advanced Features. The Help section provides links to Using Your Jetpack, Jetpack Administrator Web Site Help, and Advanced Features, and contains the following menu options: Using Your Jetpack •...

  • Page 53: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 54: Overview

    Ensure that your wireless coverage extends to your current location. • Ensure you have an active data plan. • IMPORTANT Before contacting support, be sure to restart both your computer and your Jetpack MiFi 8800L, and ensure that your SIM card is inserted correctly.

  • Page 55: Common Problems And Solutions

    Common Problems and Solutions The following are some common problems and solutions. My Jetpack just powered off without my pressing the power button. Why? This may occur under any of the following circumstances. Pressing the Master Reset button • Jetpack automatically restarting after configuration changes •...
  • Page 56 How do I reset the Access Point and Router settings back to factory settings? To reset the access point and router settings, follow these steps. ➊ Connect to the Jetpack Admin Website (http://my.jetpack or http://192.168.1.1) and go to Jetpack Settings > Jetpack > Backup and Restore. ➋...
  • Page 57 I see the network name but cannot connect to my Jetpack. Go to Wi-Fi Name/Password to check that you are using the correct Wi-Fi password. • How do I disconnect from the network? From the Jetpack device: To disconnect from the Wi-Fi network, select Settings > Wi-Fi > Turn Off. •...
  • Page 58 How do I check the battery level of my Jetpack? Check the battery icon on the status panel on the Home page of the Jetpack device. • How do I turn off my Jetpack? Press and hold the Power button until the display shows MiFi Powering Off. •...

  • Page 59: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to re-start both your computer and the Jetpack. Technical Support Contact your service provider for assistance. When calling, you may be asked for the wireless number of your Jetpack. To find your Jetpack’s wireless number, go to About Jetpack > Jetpack Info on your Jetpack, or go to About on the Jetpack Admin website.

  • Page 60: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Statements Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 61: Product Specifications

    Product Specifications General Name: Verizon Jetpack® - MiFi® 8800L Model: MIFI8800L Approvals: FCC (US) Weight: 162 g / 5.71 oz Dimensions: 113 mm x 71 mm x 19.15 mm, 4.45 in x 2.8 in x 0.75 in Wireless Network LTE, UMTS Wireless Network –...

  • Page 62: Environmental

    Environmental Operating Temperature: -10° C to 55° C (14°F to 131° F) Storage Temperature: -30° C to 70° C (-22° F to 158° F) Battery Charging 0° C to 40° C (32° F to 104° F) Relative Humidity The device shall be fully operational up to a maximum of 93% relative humidity (non-condensing).

  • Page 63: Regulatory Statements

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in...
  • Page 64 RF Exposure Content FCC Equipment Authorization ID: PKRNVWMIFI8800 This device is authorized for use in mobile and portable applications. This product has been evaluated for SAR and meets the FCC Guidelines for exposure to radio waves. For better signal reception, coverage range and data throughput, do not place the router near any physical obstruction, including in a pocket or in close proximity of any object.

  • Page 65: Wireless Communications

    INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the Jetpack device, or failure of the MiFi 8800L device to transmit or receive such data.

  • Page 66: Safety Hazards

    Safety Hazards Do not operate the Jetpack in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 67 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 68: Proper Battery Use And Disposal

    Proper Battery Use and Disposal IMPORTANT In event of a battery leak: • Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice. •...

  • Page 69: Glossary

    Glossary...
  • Page 70 Glossary ● 3G — Third Generation. 3G refers to the third generation of mobile telephony technology. 3G telecommunication networks support services that provide an information transfer rate of at least 200 kbit/s. However, many services advertised as 3G provide higher speed than the minimum technical requirements for a 3G service.
  • Page 71 ● IP Type — The type of service provided over a network. ● IP address — Internet Protocol address. The address of a device attached to an IP network (TCP/IP network). ● ISP — Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service.
  • Page 72 ● USB — Universal Serial Bus. A connection type for computing device peripherals such as a printer, mobile modem, etc. USB connectors may be used for data transfer or charging. ● USB Port Types — The USB ports on computers and hubs have a rectangular Type A socket, and peripheral devices have a cable with a Type A plug.

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