Summary of Contents for Inseego MiFi M2100 5G Ultra Wideband
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USER GUIDE MiFi M2100 5G Ultra Wideband Global Mobile Hotspot...
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“Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp.
Contents Introduction and Getting Started ............................ 6 Overview ....................................7 Key Features ..................................7 Description ....................................7 Side View ................................... 8 Display View ..................................8 Status Indicators and Icons ............................... 9 Getting Started ..................................10 Turning On and Off ..............................10 ...
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Admin Password ................................. 29 Changing the Admin Password ..........................29 Hiding the Admin Password on the Touchscreen .................... 30 Managing Data Usage ..............................31 Data Usage Page ................................32 Managing Wi-Fi Settings ..............................33 Settings Tab ..................................34 Primary Network Tab ..............................36 ...
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I cannot connect a device to my M2100 ......................84 I see the network name, but cannot connect a device to my M2100 ............84 I want to see how many devices are connected ....................85 I want to see the firmware (software) version installed on my M2100 ............. 85 ...
Overview MiFi M2100 5G Ultra Wideband is Inseego’s 2nd generation 5G mobile hotspot, providing download speeds up to 2.7 Gbps with remarkably fast 4G LTE fallback for extended coverage. The M2100 supports up to 30 connected devices with enterprise-grade dual-band Wi-Fi, or you can tether directly using the USB Type-C port.
Side View Press and hold the Power button for three seconds to turn your M2100 on and off. Press and release the Power button to wake up the display. Connect to the Quick Charge charger or tether to a device with the USB-C port. Display View The 2.4 inch touchscreen displays and allows you to manage Wi-Fi name and password, connected devices, data usage, and more.
Status Indicators and Icons The M2100 uses the following status indicators and display icons. Display Icon Description No Icons The M2100 is powered off or not receiving power, or the screen is in power-saving mode. Home Home Network Signal Network Signal Strength Indicator. More bars indicate more Strength signal strength.
Getting Started Important: Before you use your M2100, charge the battery for at least three hours to ensure a full initial charge. When fully charged, the battery has up to 24 hours of life. Turning On and Off To turn your M2100 on, press and hold the Power button for three seconds. The Home screen appears.
Connecting Devices to the M2100 Your M2100 has two Wi-Fi networks, primary and guest, and lets you connect up to 30 Wi-Fi capable devices. For added security, share your guest network instead of your primary network. The guest network is off by default. You can turn it on from either the M2100 touchscreen or the Admin website. To connect devices to your M2100: 1.
Before using your M2100, read the battery safety information in the Safety Hazards and Proper Battery Use and Disposal sections and the end of this guide. CAUTION: Use only batteries and chargers that have been approved by Inseego for optimal performance and safe operation of your M2100. Replacing the Battery...
2. Insert your finger into the battery removal divot and lift the battery out of the battery compartment. 3. Align the gold contacts on the new battery with the gold contacts on the M2100 and gently slide the battery into place. 4.
Replacing the SIM Card Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. Your M2100 comes with a pre-installed SIM card. To remove the SIM card: 1. Insert a fingernail at the edge of the battery cover and lift and remove the battery cover. Set the cover aside.
To place a new SIM card: 1. If necessary, remove the SIM card from the outer card, being careful not to touch the gold colored contacts. 2. Hold the SIM card with the gold-colored contact points facing down. 3. Push down and insert the SIM card into the slot. The SIM card MUST remain in the SIM card slot when in use.
To reset the M2100 from the Admin Web UI, select Settings > Backup and Restore and select Restore factory defaults. Care Tips Inseego Wireless recommends the following care guidelines: Protect your M2100 from liquids, dust, and excessive temperatures. ...
Overview You can manage, monitor, and customize your M2100 settings directly on the M2100 touchscreen, or by using the M2100 Admin Web UI. This chapter explains the features available with the touchscreen. Home Screen The Home screen lets you see what your M2100 is doing at a glance. Status Bar: The top of the screen displays status indicators, which may include: network signal strength , network type (for example, 5G), data traffic activity , unread system messages...
Navigation Tips Tap on the arrows to navigate through topics. to return to the Home screen. A multiple screen icon indicates there are multiple screens on that topic. Swipe left and right through screens. If there is a scroll bar visible on the right, swipe up or down to scroll. Wi-Fi Settings The Wi-Fi Settings screen allows you to turn Wi-Fi ON/OFF and select primary and guest network settings.
Band Selection Use the default values as they appear or adjust them for your environment. Each network can be accessed over two bands: 2.4 GHz and 5 GHz: The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older.
Wi-Fi Protected Setup (WPS) Enabling Wi-Fi Protected Setup (WPS) allows compatible Wi-Fi devices to easily connect to your M2100 primary or guest network. NOTE: If WPS is off, you can turn it on using the Admin Web UI Wi-Fi pages. Tap a network Select a connection option Use WPS Button...
Connected Devices The Connected Devices screen lists all devices currently connected to your M2100, along with the network they are using. You can view device details and block or unblock devices from Internet access. To manage connected devices, tap the connected devices icon on the Home screen (or tap Menu >...
Data Usage You can view data usage on the Home screen, or tap Menu > Data Usage. Tap Menu Tap Data Usage View estimated usage and plan info NOTE: Data usage estimates may not include roaming. If roaming is on, an informational screen appears.
Set timer for sleep mode Tap Factory Reset to restore all settings Use the Admin Web UI to the factory default values. Your M2100 will turn off and then on again and all connected devices will be disconnected. NOTE: Factory Reset can be locked from the Admin Web UI. If it is locked, you will receive an error message and it must be unlocked from the Admin Web UI (Settings >...
Software Updates Software updates are delivered to the M2100 automatically over the mobile network. Use the Software Updates screen to view the current software version, the last check for updates, update history, and to check for a new update. Tap Menu Swipe up and tap Software Update Tap Check History View History...
About You can view detailed information about your M2100 with the About screen. Tap Menu Swipe up and tap About View details about your M2100 The About touchscreen provides the following information: Model: M2100. SW Version: The version of the software currently installed on your M2100. Wireless Number: The phone number stored in the SIM card for your M2100.
Admin Website Overview Admin Password Managing Data Usage Managing Wi-Fi Settings Managing Connected Devices Managing Settings Viewing Info About the M2100 Getting Help MiFi M2100 5G UW USER GUIDE...
Overview On a computer or device connected to your M2100, open any web browser and go to http:/my.jetpack/ or http://192.168.1.1. Home Page The Home page is the local gateway to configuring and managing your M2100. It displays current data usage and Wi-FI status, lists currently connected devices, and offers links to other pages with option settings and help.
Side Menu Each subscreen in the M2100 Web User Interface includes a menu on the left, which you can use to return to the Home page or jump to other pages. The current page is indicated by a red bar. Admin Password The Admin password is what you use to sign into the M2100 Web UI.
The next time you sign in to the M2100 Web Interface, use the new Admin password. If you cannot remember the password, click I forgot the Admin password. After you correctly answer the security question you set up, the current password is displayed. Hiding the Admin Password on the Touchscreen The Admin password can be viewed on the M2100 touchscreen by tapping Admin Website from the Help menu.
Managing Data Usage On the Web UI Home page, the Data Usage panel displays graphs of your M2100 data usage for the current billing cycle. To view the Data Usage page, select from the Home page Data Usage panel (or select Data Usage from the Web UI side menu).
Data Usage Page Use the Data Usage page to view details about your M2100 data usage and billing plan. The data usage graph displays vary according to plan, but generally include: Estimated percentage of data remaining for the current billing cycle ...
Managing Wi-Fi Settings Your M2100 offers primary and guest networks for accessing the Internet over Wi-Fi. Each network can be accessed over two bands: 2.4 GHz and 5 GHz. On the Web UI Home page, the Wi-Fi panel shows the current name (SSID) and state of primary and guest networks.
Settings Tab You can use the default values as they appear on this tab, or can adjust them for your environment. Wi-Fi Use the Allow Wi-Fi devices to connect ON/OFF slider to turn Wi-Fi on or off. This selection affects primary and guest networks.
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Band Selection Each network can be accessed over two bands: 2.4 GHz and 5 GHz: The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older. This band passes through walls better and propagates over longer distances, so it may have a longer range.
Primary Network Tab Use these settings to connect initially to the primary Wi-Fi network or change primary network information. Connected devices must use the Wi-Fi settings shown on this screen. NOTE: If you change these settings, existing connected devices may lose their connection. Primary network name (SSID): Enter a primary network name (SSID) to set up or change the primary network name.
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Generate new password: This button inserts a strong random password in the Password field. You can click the eye icon to view the password. Hide primary network name (SSID) on the touchscreen: Check this box to hide the Wi-Fi primary network name on the M2100 touchscreen.
Guest Network Tab The Wi-Fi guest network allows you to segregate traffic to a separate network rather than share access to your Wi-Fi primary network. Use settings on this tab to set up or change Wi-Fi guest network information. Connected devices must use the Wi-Fi settings shown on this screen to connect to the guest M2100 Wi-Fi network.
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Important: It is critical that you change the password from the default and use a different password from your Admin or primary network password to keep the device and your network secure. Generate new password: This button inserts a strong random password in the Password field. You can click the eye icon to view the password.
Managing Connected Devices On the Web UI Home page, the Connected Devices panel lists all devices currently connected to your M2100, along with the network they are using. To manage connected devices, select from the Home page Connected Devices panel (or select Connected Devices from the Web UI side menu).
Connected Devices Page This page provides details about each device connected to the M2100 and allows you to edit how device names appear in the Web UI. You can also block or unblock a device from Internet access. Connected Devices This table lists all devices connected to the M2100: Device: An icon indicates the connection type (Wi-Fi or USB) for each device.
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Link Local: The Link-Local IPv6 address if the connected device supports IPv6. Click the up arrow icon to collapse the row. Select Change connection limit to change the maximum number of devices allowed to connect to your M2100 Wi-Fi. Use the slider to select a number and click Save Changes. The maximum number of connected devices is 30.
Managing Settings On the Web UI Home page, the Settings panel shows the current Mobile Network, Port Filtering, and GPS settings (ON/OFF), and the date and time of the last system update. To change system settings, select from the Home page Settings panel (or select Settings from the Web UI side menu).
Preferences Tab This tab allows you to configure options for the M2100 touchscreen, notification settings, and Web UI display settings. The Preference tab includes three sub tabs: Device Preferences Notifications User Preferences Device Preferences Sub Tab Use this page to set options for the M2100 touchscreen. USB mode when connected to a computer: Use the drop-down list to select the type of connection you want for devices connecting to the M2100 USB-C port: USB charging, Internet access via USB and Wi-Fi, or Internet access via USB only.
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above acts as a default, and the choice on the M2100 touchscreen sets the mode for the current USB session only. Turn off screen: Use the drop-down list to select how long you want the M2100 to be inactive before the touchscreen turns off.
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Notifications Sub Tab Use this page to set options for notifications on your M2100. Stealth mode: Check this box to turn off the LED and audio capabilities of your M2100. NOTE: checked, other than the startup process, the M2100 touchscreen turns on only when the Power button is pushed.
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Play sounds for these alerts: Check the boxes for the events you want to trigger an audio alert: Startup/Shutdown Low battery Critical low battery Charging device USB mode SIM status New message Connected device joins ...
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User Preferences Sub Tab Use this page to change how dates, time, and numbers are displayed in the M2100 Admin Web UI. Language: Select a language for the Admin Web UI. Date: Select the date format to be used throughout the Web UI (mm/dd/yyyy or dd/mm/yyyy). Time: Select the time format to be used throughout the Web UI (12 or 24 hour).
Software Update Tab Software updates are delivered to the M2100 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Software version: The version of the software currently installed on your M2100.
Backup and Restore Tab Use this tab to back up current M2100 settings to a file on your computer, restore (upload) a previously-saved configuration file, reset the router to factory defaults, or restart or turn off your M2100. Backup To back up current M2100 settings to a file on your computer, enter your Admin password in the Admin password field.
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NOTE: If you enter an incorrect password five times in a row, you will be locked out of the Web UI. To unlock it, restart your M2100. Click the Download button. The file is automatically downloaded to your Downloads folder. This configuration file contains all settings for your M2100.
GPS Tab The M2100 incorporates a GPS receiver. The GPS receiver can determine your current location. Use this tab to enable GPS, view current location information, and to enable GPS streaming to devices with the GPS over Wi-Fi feature. GPS Settings Enable GPS: This setting enables or disables the GPS radio on your M2100.
Port Number: The TCP port number used to establish a connection to the M2100 and obtain raw GPS data for the GPS over Wi-Fi feature. Unless there is a good reason to do so, you should not change the port number. Acceptable port values are between 1024 and 65535. GPS Driver For the GPS over Wi-Fi feature, if you want to access the GPS data stream from a virtual COM port instead of the TCP port (above), use the Download Driver button to download and install a GPS driver...
Viewing Info About the M2100 On the Web UI Home page, the About panel shows current Internet status, the name of the network to which the M2100 is connected, technology, and amount of time connected. To view more detailed information about your M2100 and its use, select from the Home page About panel (or select About from the Web UI side menu).
Internet Status Tab Use the Internet Status tab to view general Internet connection and system information. Status: The current status of the M2100 Internet connection. Network Name: The name of the network for the current Internet session established. Technology: Indicates the current cellular data connection, for example, 5G. Time Connected: The amount of time that has elapsed since the connection for the current Internet session was established.
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IPv4 IP Address: The Internet IP address assigned to the M2100. Mask: The network mask associated with the IPv4 address. Gateway: The gateway IP address associated with the IPv4 address. DNS: The Domain Name Server currently used by the M2100. IPv6 ...
Diagnostics Tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile number (MDN): The phone number of your M2100. IMEI: The International Mobile Equipment Identity (IMEI) for your M2100. This is a 15 digit code used to uniquely identify an individual mobile station.
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ERI Version: The ERI (Enhanced Roaming Indicator) version currently installed. The ERI table contains information about each roaming network to which the mobile device is allowed to connect and is updated automatically. PRL Version: The PRL (Preferred Roaming List) version currently installed. The PRL list is used to select a network when multiple networks are available and is updated automatically.
Device Info Tab Use this tab to view details about your internal WAN connection. Manufacturer: Inseego. Model: M2100. Device Version: The version of firmware (software) currently installed. Software Components OS Version: The version number for the Operating System and its components.
Logs Tab Use this tab to view log information for troubleshooting. Turn on logs: Check this box to turn on logs as needed. Delete system log: Use the drop-down list to select how long system log data is retained. NOTE: If the log is full, the oldest data is deleted regardless of this setting.
Getting Help On the Web UI Home page, the Help panel provides links to introductory help and support. To view more detailed help information, select from the Home page Help panel (or select Help from the Web UI side menu). The Help page includes two tabs: ...
Help Tab This page provides links to help topics for every page of the Admin Web UI and general topics useful for getting started with your M2100. Online Support Tab Use the Online Support tab for useful links and support information. MiFi M2100 5G UW USER GUIDE...
Overview The Advanced Settings pages on the M2100 Admin website are intended for users with technical expertise in the area of telecommunication and networking. WARNING! Changing the Advanced settings may be harmful to the stability, performance, and security of the M2100. Using Advanced Settings When you select the Advanced tab on the Settings page, a warning message appears.
Networks Tab In most configurations, the M2100 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: vzwinternet. However, if you are on a private network, you may need to set the APN on this tab for the network to communicate with the M2100, for example: we01.vzwstatic.
Manual DNS Tab The M2100 automatically selects a Domain Name Server (DNS). This tab allows you to manually assign up to two DNS IP addresses. Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual DNS feature.
SIM Tab The SIM card in your M2100 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown.
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Desired Actions: The actions available depend on the SIM status. Possible operations include: PIN Lock - If the SIM is currently PIN locked, you are prompted to enter the PIN. NOTE: If an incorrect PIN is entered too many times, the SIM becomes PUK locked. A counter indicates how many incorrect entries will cause PUK lock.
Firewall Tab The M2100 firewall determines which Internet traffic is allowed to pass between the M2100 and connected devices and protects your connected devices from malicious incoming traffic from the Internet. The firewall cannot be turned off. Use the Firewall tab to adjust the general security level of the firewall, designate a specific device to receive all traffic, and set up specific firewall rules.
Mac Filter Tab The MAC filter allows only selected devices to access the M2100 primary Wi-Fi network. By default, MAC filter is turned OFF. Use this tab to turn the MAC Filter ON and specify device access. NOTE: The MAC filter has no effect on devices connected to the guest Wi-Fi network or devices connected via USB.
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Device List This list includes all devices currently connected to the M2100, except those connected via USB. Add new device: Use this button to add a device to the device list, then enter the device name, MAC address, choose whether to select the MAC Address Filter checkbox, and click Save Changes. To delete a device from the list, select its Delete checkbox and click Save Changes.
LAN Tab This tab provides settings and information about the M2100 local area network (LAN). The LAN consists of the M2100 and all Wi-Fi and USB connected devices. IPv4 IP Address: The IP address for your M2100, as seen from the local network. Normally, you can use the default value.
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DHCP Lease Time: The number of minutes in which connected devices must renew the IP address assigned to them by the DHCP server. Normally, this can be left at the default value, but if you have special requirements, you can change this value. Start DHCP Address Range at: The start of the IP address range used by the DHCP server.
Port Filtering Tab Port Filtering allows you to block outgoing Internet connections and permit only selected applications to access the Internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you know the details of the traffic used and generated by the applications.
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Applications Select the applications you want to be able to access the Internet and click Save Changes. The following table provides port numbers and protocol information for each port filtering application listed. Application Name Port STCP Email Assigned POP3 POP3S IMAP Assigned Assigned...
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Custom Applications You can define up to ten custom applications. Add custom application: Use this button to add a new row to the custom application list. On: Check this box if you want the new application to be able to access the Internet. ...
Port Forwarding Tab Port Forwarding allows incoming traffic from the Internet to be forwarded to a particular device connected to your Wi-Fi network. Normally, the built-in firewall blocks incoming traffic from the Internet. Port forwarding allows Internet users to access any server you are running on your computer, such as a Web, FTP, or Email server.
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Port Forwarding To turn on port forwarding, move the ON/OFF slider to ON. To turn off port forwarding, so that no inbound traffic is forwarded to a LAN client, move the slider to OFF. Check the box next to each Port Forwarding application that you want to allow. To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the target device in the application’s IP Address field.
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Custom Applications You can add up to ten custom applications. Once defined, these applications can be turned on and off the same way as pre-defined applications. Add Custom Application: Use this button to add a new row to the custom applications list. ...
VPN Tab Use this page to establish a tunnel connection to an OpenVPN server and route all traffic on connected devices through the tunnel. VPN Connection Connection status: The status of the VPN connection. Connection time: The amount of time the VPN connection has been established. VPN Connection This section is visible once you have configured your M2100 for OpenVPN.
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VPN Settings To configure a VPN connection, click Configure Open VPN Settings. Open VPN Configuration Files: Drag and drop the OpenVPN configuration files from your OpenVPN provider in the file upload area. Username: Enter your OpenVPN connection username here. Password: Enter your OpenVPN connection password here. Auto-Connect VPN: When the Auto-connect VPN ON/OFF slider is ON, the VPN tunnel will automatically be established whenever an Internet connection is made.
Overview The M2100 is a highly reliable product. Most problems are caused by one of these issues: System resources required by the M2100 are being used by other devices. Network coverage is unavailable due to coverage area, an account problem, or a network problem.
No service is available Reorient your device. If you are inside a building or near a structure that may be blocking the signal, change the position or location of the device. For example, try moving your device close to a window. ...
I want to see how many devices are connected On the M2100 touchscreen: Look below the Connected Devices icon on the Home screen for the number of connected devices. Tap the icon for details on the connected devices. On the M2100 Admin website: The Connected Devices panel on the Home page lists the number of connected devices to the right of Connected Devices.
I want to know if my M2100 is still on when the touchscreen is dark The when the M2100 is on, the LED status light on the blinks slowly as a “sign of life”. You can press and release the Power button to wake up the touchscreen. Technical Support IMPORTANT: Before contacting Support, be sure to restart both your computer and your M2100,...
Product Specifications and Regulatory Information Product Specifications Regulatory Information Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal MiFi M2100 5G UW USER GUIDE...
Incorrect Password Lockout, Admin Password to Lockout Warranty and Services Industry Leading Warranty Inseego Care Support and Advanced Replacement Options Available MiFi Provisioning Available to Apply Custom Templates and Verify Device Activation Prior to Shipment † Data plan required. Coverage subject to network availability.
MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment.
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the M2100 device, or failure of the M2100 device to transmit or receive such data.
Safety Hazards Do not operate the 5g MiFi M2100 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer. Proper Battery Use and Disposal IMPORTANT: In the event of a battery leak: - Do not allow the liquid to come in contact with the skin or the eyes. If contact has been made, wash the affected area with large amounts of water and seek medical advice.
Glossary 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
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Gbps — Gigabits per second. The rate of data flow. Hotspot — A Wi-Fi (802.11) access point or the area covered by an access point. Used for connecting to the Internet. HTTP —Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide Web over the Internet.
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NMEA port — National Marine Electronics Association port. The port through which applications can access a GPS data stream. NNTP — Network News Transfer Protocol. The primary protocol used to connect to Usenet servers and transfer news articles between systems over the Internet. ...
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TFTP — Trivial File Transfer Protocol. An Internet software utility for transferring files that is simpler to use than FTP, but does not provide user authentication and directory visibility supported by FTP. Telnet — A user command and underlying TCP/IP protocol that allows a user on one computer to log into another computer that is part of the same network.
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