Summary of Contents for Motorola IDEN WIRELESS DATA SERVICES
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Motorola iDEN ® Wireless Data Service for Windows 95, Windows 98, Windows Windows 2000, Windows ME, and Windows User’s Guide @NTN1710E@ NTN1710E...
And, you can do it all without access to a wired phone line. After you initially install and set up the data configuration software, simply connect your iDEN data-enabled phone to your computer.
Cable and Turn on the Phone The iDEN Wireless Data Services solution provides you with the capability of connecting to the Internet and corporate intranets using your laptop computer (or compatible hand-held computing device) and your iDEN data- enabled phone.
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Internet, sending and receiving e-mail, and transferring small files over the packet data network using standard IP protocols. You are still able to make and receive phone calls, dispatch calls, and circuit data/faxes during the “idle” time.
• Connect to the Internet. Start the Dial-Up Networking session. Be sure that the phone is connected to the computer with the data cable. After the connection is made, the floppy disk icon will be present on the phone’s display.
• If Dial-Up Networking and the TCP/IP protocol are installed, skip this section and go to “Installation Instructions” on page 11. • If you are not sure if they are installed, or if they are not installed, proceed with the rest of these instructions.
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Wireless Data Services 5. Highlight “Communications” in the Components box. 6. Click “Details”. The Communications window opens.
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Setting Up Windows Components 7. In the Communications window, do one of the following: a. If the selection box to the left of “Dial Up Networking” has a check mark in it, click “Cancel” to close the window. Click “Cancel” again to close the Add/Remove Programs Properties window.
If you see “TCP/IP -> Dial-Up Adapter” in the list, click “OK”. Skip this section and go to “Installation Instructions” on page 11. b. If you do not see “TCP/IP -> Dial-Up Adapter” in the list, click “Add”. The Select Network Component Type window opens.
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6. Under Network Protocol, select “TCP/IP”, then click “OK”. The TCP/IP Dial-Up Adapter appears in the list. If the Dial-Up Adapter does not appear in the list, you do not have a Dial-Up Adapter installed. You can install one. Use the procedure for “Installing the Dial-Up Adapter”...
Installing the Dial-Up Adapter When you select “TCP/IP Protocol”, you are asked to select a network adapter. If you receive a message that you do not have one installed, use the following procedure to install one. If you have a Dial-Up Adapter installed, skip this section and go to “Installation Instructions”...
“Configuring the Phone for Packet Data–without the Disk,” on page 62. Connecting the Data Cable Your computer and your phone can be turned on or turned off when you connect the data cable. To connect the data cable: 1.
3. Insert the Installation CD-ROM in your CD-ROM drive. 4. Select “Start”, then select “Run”. 5. Type d:\setup (or substitute the correct drive letter). 6. Click “OK”. The Setup progress window opens. After it closes, the Welcome window opens. 7. Click “Next”. The User Information window opens.
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Setting Up Windows Components 8. Enter your name and company, if it doesn’t automatically display. 9. Click “Next”. The Choose Destination Location window opens. 10. Click “Next” to accept the default Destination Folder. The Select Program Folder window opens. “iDEN Packet Data Applet” is...
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Applet. The installation program starts. A status window opens while the files are copying. After the files are copied, you can add a shortcut to your Windows desktop. 12. Select “Yes” to add a shortcut. 13. Make sure your phone is connected and turned on before you continue the installation.
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To check the baud rate on your phone, press * # 6 0 on the keypad. At baud rates of 115.2K and 57.6K, you must set both the PC and your phone to Hardware Flow Control for circuit data and packet data.
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Make a note of the selected COM port. You will need it later in the installation when you add the circuit-data modem. 2. Optional: If you want to change the baud rate, click the down arrow next to 19200 and make another selection.
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Setting Up Windows Components 5. In the next window, if you do not want the system to take the time to search for a modem, click “Don’t detect my modem. I will select it from a list”. 6. Click “Next” to continue. The Install New Modem window opens.
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Wireless Data Services 9. Type the name of the drive that contains the manufacturer’s disk. 10. Click Browse. The Locate File Window opens. 11. Highlight the “mdmiden” file. 12. Click “Open”. The Locate File window opens again. 13. Click “OK”. The Install New Modem window opens.
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14. Make sure “Motorola iDEN plus Series” is highlighted. 15. Click “Next”. The Port Selection Window opens. 16. Highlight the COM port to which your iDEN phone is to be connected and click “Next”. The Modem Installation Finish window opens.
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Wireless Data Services 19. Click “OK”. The Network Configuration window opens. 20. Click “Services”. The Network Services Selection window opens.
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Remote Access Setup window opens. 22. Click “Add”. The Add RAS Device window opens. N O T E If a modem is already inserted in the same COM port as the data-capable phone, click “Remove” to remove it and then click “Add”.
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To check the baud rate on your phone, press * # 6 0 on the keypad. At baud rates of 115.2K and 57.6K, you must set both the PC and your phone to Hardware Flow Control for circuit data and packet data.
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Make a note of the selected COM port. You will need it later in the installation when you add the circuit-data modem. 2. Optional: If you want to change the baud rate, click the down arrow next to 19200 and make another selection.
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Wireless Data Services 5. Click “OK” to continue installing the modem. a 6. When the Phone and Modem Option appears with the Modems tab selected, click “Add”.
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Setting Up Windows Components 7. In the next window, if you do not want the system to take the time to search for a modem, click “Don’t detect my modem. I will select it from a list”. 8. Click “Next” to continue. The Install New Modem window opens.
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Wireless Data Services 11. Type the name of the drive that contains the manufacturer’s disk. 12. Click Browse. The Locate File Window opens. 13. Highlight the “mdmiden” file. 14. Click “Open”. The Locate File window opens again.
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15. Click “OK”. The Install New Modem window opens. 16. Make sure “Motorola iDEN plus Series” is highlighted. 17. Click “Next”. The Port Selection Window opens. 18. Highlight the COM port to which your iDEN phone is to be connected and click “OK”.
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Wireless Data Services 19. Click “Yes” or “Continue Anyway” in the Digital Signature Not Found window. The Modem Installation Finish window opens. 20. Click “Finish”.
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Setting Up Windows Components 21. The Phone And Modem Options window appears again, showing the Modem you installed. Click “OK”. To complete the software installation, go to step 4 of “Completing Software Installation for All Operating Systems” on page 32.
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To check the baud rate on your phone, press * # 6 0 on the keypad. At baud rates of 115.2K and 57.6K, you must set both the PC and your phone to Hardware Flow Control for circuit data and packet data.
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Make a note of the selected COM port. You will need it later in the installation when you add the circuit-data modem. 2. Optional: If you want to change the baud rate, click the down arrow next to 19200 and make another selection.
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Wireless Data Services 4. At the Setup Complete window, to read the ReadMe file now, leave the check mark. To read it later, remove the check mark. 5. Click “Finish”. The iDEN Packet Data Applet window appears on your desktop.
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Setting Up Windows Components 8. Continue with “Configuring Your Phone” on page 34. N O T E If you want to use the data cable and your computer to run applications, continue with “Configuring Your Phone” on page 34. Otherwise, installation is complete.
Wireless Data Services CONFIGURING YOUR PHONE The next step is to set up your computer and phone for packet data and circuit-switched data services. Setting Up Your Computer and Phone for Packet Data Services If you chose to configure your phone at the Setup Complete window, the Wireless Networking Profile Selection window opens when you click “Finish”.
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Configuring Your Phone window opens with the Networking tab active. 5. Enter the phone’s IP address, as provided by your iDEN carrier, if it is not already entered. 6. Enter information in the rest of the fields as provided by your iDEN carrier.
To verify that your modem definition is installed: 1. From your Windows desktop, double-click “My Computer”. 2. Double-click “Control Panel” and then double-click “Modems”. The Modem Properties window opens. 3. Make sure the Motorola iDEN plus series modem is on the list shown.
The setup program attempts to create the dial-up networking connection automatically. However, some versions of Windows 95 and Windows ME require that you create it manually. If you get such a message, use the following procedure. If you do not have to create a dial-up networking connection, proceed to “Starting the Internet Connection”...
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Wireless Data Services 2. From your Windows desktop, double-click “My Computer”. 3. Double-click “Dial-Up Networking”. The Dial-Up Networking window opens. Note: The look of these windows may vary depending on your operating system. 4. Double-click “Make New Connection”. The Make New Connection...
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Configuring Your Phone window opens. 5. At “Type a name for the computer you are dialing”, type iDEN Packet Data Network. 6. At “Select a modem”, if the Motorola iDEN phone does not appear, click the down arrow and select it. Select either the Motorola iDEN plus series or Motorola iDEN USB modem.
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Wireless Data Services 10. Click “Finish”. This procedure creates the iDEN Packet Data Network icon in the Dial-Up Networking window. 11. Click (do not double-click) “iDEN Packet Data Network” to highlight it. The Dial-Up Networking window opens. 12. From the pull-down menu, click “File”, then click “Properties”. The...
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Configuring Your Phone N O T E “Use country code and area code” should always be unchecked to allow S=2 to be the telephone number. 13. Click “Server Types”. The Server Types window opens.
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N O T E Windows 2000: Please uncheck Enable LCP extensions in Networking->Settings. 15. Make sure that the selection box next to “TCP/IP” is checked. Remove the check marks from all other selection boxes. To remove a check mark, click on it.
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16. Click “TCP/IP Settings”. The TCP/IP Settings window opens. Your iDEN carrier provides your Primary and Secondary DNS IP addresses. 17. Make sure that the selection button next to “Specify an IP address” is selected. 18. Enter the IP address for the phone.
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Wireless Data Services Next, you must set up the micro-browser profile for your phone. 1. From your Windows desktop, click “My Computer”, then double- click the Control Panel folder. The Control Panel opens. 2. From the Control Panel, double-click “Wireless Modem”. The Wireless Networking Profile Selection window opens.
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Configuring Your Phone 4. Enter the information in the relevant fields as provided by your iDEN carrier. Some of this information may already be entered for you. 5. Click the Phone and make sure your settings match the settings shown below.
(See step 3.) 7. Click “Exit” to exit the configuration program. Changing Phone Settings You can use the keypad on your phone to set or change various features, such as: • Setting the baud rate • Adjusting the data ringer volume •...
When a packet-data connection is active, your Internet service provider is your iDEN carrier. If you have not connected the data cable to the computer and your phone, do so now. If you need instructions, see “Connecting the Data Cable” on page 11.
While you are connected to the Internet, your phone and your computer have special notifications. Your Phone • Displays the Packet Data icon, indicating that your phone is now packet- data registered. Your Computer • Displays the “Connected to iDEN Packet Data” window. Simply glance at your computer screen to get the current connection baud rate and duration of the connection.
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For more information about the iDEN status window, see “Using the iDEN Packet Data Services Window” on page 50. • Displays a Phone icon on the Taskbar. You can open the status box by clicking on the Phone icon. If You Lose Your Connection If you lose your connection, you will see the following message: To re-establish your connection, click “Reconnect”.
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Wireless Data Services After you send data, the packet data transfers take place during times when the iDEN network is not busy. This operation is like sending a letter through the post office. You do not have simultaneous contact with the addressee.
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When the battery is very low, an indicator flashes in the status program. For more information, click your right mouse button in the status window where the indicators reside, and make a selection from the pop-up menu. The menu choices are:...
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If you see the following status message: CANNOT COMMUNICATE WITH PHONE the computer does not recognize the IP address of the phone. If the IP address conflicts with the one given to you by your iDEN carrier, run the configuration program to synchronize the IP addresses. See “Configuring...
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Ending a Packet Data Call To end a packet data call: • If the status window is open, click the button marked X at the upper right corner of the iDEN Status window. This disconnects your phone from the network and closes the status window.
Connecting to the Internet via Circuit-Switched Data Circuit-switched data communications use AT commands, which are issued by your computer to either your modem or, during fax transmissions, the modem at the other end of the connection. AT commands refer to Hayes®-compatible modem commands.
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Starting the Internet Connection window opens. 4. At “Select a modem”, select the name of the Motorola iDEN phone. 5. Click “Next”. Follow the instructions for your Internet Service Provider (ISP). Your ISP is not your iDEN carrier. 6. Wait for the connection with your ISP to be established.
“Configuring Communications Software” on page 58. Sending Faxes To send a fax message: 1. Connect your phone to the computer and make sure that both are turned on. 2. Start your fax communication software. 3. Dial the desired telephone number.
RS232 data cable (see “Data Cables” on page 66). To use TTY mode: • Configure a modem by installing the software that came with your data cable. • Be sure HyperTerminal is installed in Windows 95, Windows 98, or Windows NT on your computer.
To connect to an online service with online service software: 1. Install the software provided by your online service. 2. Connect your phone to the computer and make sure both are turned 3. Start your online software. For instructions, see the information that came with your online service software.
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(2) Type &K3 S7=60 at the end of the existing initialization command. c. Select “Connect Messages”. (1) Turn off Autobaud Detect and set Locked Baud to 19.2 K. (Autobaud is only supported for serial speeds of 300, 1200, 2400, 4800, 9600, 19200, or 38400 baud.) (2) Set “Auto”.
Note that the response time for a wireless data call is slower than that for a wireline (normal) data call. To recall your IP address, press * # 6 3 on the phone keypad. If you need help, see the user’s guide for your iDEN data-enabled phone.
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Troubleshooting Table 2: Identifying Symptoms Symptom Troubleshooting Tips Data that is received is Make sure that flow control is set to RTS/ unrecognizable. CTS (that is, hardware flow control is enabled) in the communication software “ and set to &K3. See Configuring Communications Software page 58.
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Wireless Data Services Table 2: Identifying Symptoms Symptom Troubleshooting Tips Images transmitted/ Ensure that the RTS/CTS flow control is received are of poor enabled in the communication software quality “ and set to &K3. See Configuring Communications Software page 58.
Troubleshooting Error Messages While making or receiving data calls, you might receive error messages on your phone display or on the computer screen. Refer to the following list before contacting your carrier. Table 3: Error Messages Message Explanation In the Software Application BUSY The number that you called is busy;...
SELF CHECK FAIL Turn off your phone immediately and contact your iDEN carrier. SERVICE NOT The feature that you tried to access is not available on the current network. AVAILABLE This service is temporarily not available. SERVICE OUT OF ORDER Try again later.
Contact your iDEN carrier. NOT PROVISIONED Customer Support For technical support, contact your iDEN carrier. Before you call, have your subscription number available and make a note of the exact problems and error messages you encountered. N O T E...
Wireless Data Services ACCESSORIES Data Cables You can use either of two data cables for quick and easy communication between your data-enabled phone: • RS232 data cable (NKN6544) • Universal Serial Bus (USB) cable (SKN6311) Connect to your phone Connect to your computer Figure 3.
Figure 5. Dual Port Adapter To attach the Dual Port Adapter Cable: 1. Insert the flat end of the Dual Port Adapter Cable cord, with the logo facing up, into the Accessory Connector on the bottom of your data- enabled phone.
Figure 7. Connecting the Palm Pilot Cable To attach the cable: 1. Connect the small flat end of the cable to your 3COM Palm Pilot device. 2. Insert the accessory connector, with the logo facing up, into the Accessory Connector on the iDEN phone.
® Windows ME desktop, select “Start”. 2. Select “Find”. 3. Select “Files or Folders” and search for the file name “hypertrm.exe”. If a search does not find the file, you can install it from your ® ® ® ® Microsoft...
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10. Click “OK”. The Connect window opens. 11. Click “Dial”. 12. When your call is complete, click “Yes” to save and close the session or click “No” to close the session without saving it. 13. When you finish, click “OK”.
® NT, or Windows ME installation media (CD-ROM or disks) is available. You may be asked to insert the CD-ROM or floppy disk later in the installation procedure. 1. From the Control Panel, double-click “Add/Remove Programs”. The Add/Remove Programs Properties window opens.
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If you have not connected the data cable to the computer and your phone, do so now. If you need instructions, see “Connecting the Data Cable” on page 11.
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Appendix Configuring Port and Dial Settings If you are installing data-enabled phone on a computer or hand-held device that does not use Microsoft ® Windows ® 95, Windows ® 98, Windows ® ® ® Windows 2000, or Windows ME, configure your port and dial settings, as...
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Wireless Data Services Activate DTR Monitoring By factory default, the DCE does not monitor the DTR line of the DTE/ DCE physical connection. Many communications programs use the DTR line to terminate ongoing PPP/SLIP sessions. Therefore, you must activate DTR monitoring in the DCE.
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You may use a Mobile IP stack on the computer or use the Mobile IP stack built into the modem. The radio is configured for the mobile IP stack in the phone, and if you want to use a third-party stack you need to deactivate the phone. If you desire this mode of operation, skip ahead to “Configure Encryption Settings”...
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173.56.1.2 Expected Return Code(s) Mobile IP Authentication Key The Mobile IP Authentication Key is used as a PIN number to validate your Mobile IP connection with the Home Agent. The following example uses the Authentication Key “ABC123”. Substitute this value with the one supplied by your system administrator or service provider.
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Netscape. Data Encryption is disabled by default. If you do not want to use the data encryption feature, skip ahead to “Saving Your AT Settings” on page 78. If you want to use data encryption, you must specify the request as negotiable or not negotiable.
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The iDEN modem has three images. By default, the first image is loaded when the phone is powered on. It might seem logical to store these settings into this first profile. However, because many communication programs alter the contents of this first image, some of your parameters might be overwritten.
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For instructions, see “Establishing Communication” on page 72. • Query the last “Extended Error Code”. Although you might not be able to see the text as you type it, you should see a result code returned to you. AT Command...
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Invalid MIP Security Parameter Index was specified. (+WV309). DCE IP address matched Home Agent IP Address (+WV304, +WV305). The DTE tried to lock or unlock the DCE using an incorrect PIN. An AT Command is not compatible with the currently active data service.
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Appendix Table 4: Extended Error Result Codes Code Description Circuit Data Operation 1280 No information is available. Unspecified Transmit Phase A Error 1300 Unspecified Transmit Phase B Error 1320 Unspecified Transmit Phase C Error 1330 Unspecified Transmit Phase D Error...
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Wireless Data Services Table 4: Extended Error Result Codes Code Description 1602 Channel type is not implemented. 100F Service or option is not implemented. Incompatible destination.
Appendix Commonly Used AT Commands The subset of AT commands supported by iDEN Wireless Data Services is provided in this section for your reference. These commands must be preceded by the command line prefix “AT”, for example, “ATa”. N O T E DCE refers to the modem on your iDEN phone.
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Wireless Data Services Dial This command instructs the DCE to originate a call. When the DCE receives the dial string from the computer, all non-numeric characters in the Dial String that are not recognized dial-modifiers are ignored. This allows the DTE to request phone numbers containing unsupported dial modifiers, hyphens, parenthesis, and other punctuation.
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Appendix Request Modem Information This command causes the modem to issue a string to provide product information. Action ATi<request> Query Range Parameter Values: Software model Software revision Date and time stamp of software build Product model Product manufacturer Phone/model serial number...
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Range Quiet Mode This command controls whether or not result codes are sent to the computer. If Quiet Mode is turned off, the result codes may be further modified by the Result Code Format and Extended Result Codes commands. Action ATq<setting>...
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Appendix Verbose Result Codes This command sets your preference for result code format. It allows the computer to select Terse or Verbose result codes. Action ATv<setting> Query AT&v Range Parameter Values: Numeric result code format Verbose result code format Extended Result Codes This command provides an extended result code selection.
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Load user image 2 DCD Behavior This parameter determines how the DCD line (circuit 109) relates to the detection of received line signals from the distant end. Changing the parameter takes effect immediately in both the command and online command states.
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AT&v Range &D Parameter Values: Modem ignores DTR If the DTR is turned on while in online data mode, the modem returns to command mode and issues the result code. The call remains connected. If the DTR is turned off while in online data...
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Local Flow Control (Traditional) This parameter selects the type of flow control used between the computer and the modem while in data transfer mode. This command is supported for backwards compatibility purposes. This command sets the method of flow control for both directions of the computer-to-modem interface, while the +IFC command allows for a separate setting for each direction.
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Appendix Local Character Framing This parameter determines the local serial port asynchronous data framing. The second parameter is needed only if you select less than eight data bits. Action AT+icf=<Framing>[,<Parity>] Query AT+icf? Range AT+icf=? Parameter Values: +ICF Framing AutoDetect 8 data bits, 1 stop bit...
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The two numeric subparameters are DCE_by_DTE (which controls the data from the modem) and DTE_by_DCE (which controls the data from the computer). To change the settings of these parameters, use the &K command. Action AT+ifc=<DCE_by_DTE>,<DTE_by_DCE>...
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When the DCE is locked, most communication over the serial port to the phone is suspended until the DCE is unlocked. If the PIN was removed (by setting its value to the empty “” string ( ), the DTE must still specify the PIN, represented by the empty string.
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Wireless Data Services Change the DCE’s PIN This command sets the PIN that locks or unlocks the DCE. Note that you must specify the desired PIN, as well as the “ ” current PIN. The factory-default PIN is the empty string “”...
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MTU Value Range 1006 Default value Select Mobile IP Client This parameter activates/deactivates the Mobile Node client in the DCE. The mobile host can operate in two modes to access the iDEN packet data network. Action AT+wv300=<MIP Mode> +WV300 Query...
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Mobile IP Authentication Key The iDEN network uses the MIP Authentication Key to verify the authenticity of the DCE with the Home Agent. The DCE and the Home Agent must have identical values for this shared secret key for the DCE to satisfy the authentication process.
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> +WPNEI Query AT+wpnei? Range AT+wpnei=? Parameter Values: An IP address consists of up to 15 characters, and is in the “ ” format ddd.ddd.ddd.ddd 0.0.0.0 Default value DTE IP Address Prefix Length The Prefix-Length is the number of contiguous bits in an IP address that makes up the network prefix (or network number plus subnet number) of that IP address.
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Wireless Data Services Data Encryption The DTE uses this command to select whether or not to encrypt the air-link interface and also how the air-link is encrypted. Encryption is negotiated during packet data registration. Action AT+wv308=<encryption>,<firm offer>,<key size> Query AT+wv308?
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Appendix WDS Stack This command changes the data mode of the phone between circuit-switched data and packet data. Action AT+ws46=<service> Query AT+ws46? Range AT+ws46=? Parameter Values: iDEN circuit-switched data/fax iDEN packet data...
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Wireless Data Services Service Class This command switches between normal circuit-switched data mode and Class 2 fax mode. This setting has no effect during packet data service. Action AT+fclass=<class> FCLASS Query AT+fclass? Range AT+fclass=? Parameter Values: Class 0 operation (modem operation)
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Circuit Data Idle Timer This command specifies an idle line timeout for online data mode. If no data is sent by the DTE on the transmit data line for the specified period of time, the DCE disconnects the call, returns the OK result code, and returns to command mode.
Wireless Data Services AT Command Subset for Fax Operation Your phone also supports a subset of the standard action command and response set commonly used in fax operation. Your communication software or specialized fax software uses these commands during regular fax operation.
To program an S-register: 1. Go to the command mode of your communication software. 2. Type ATSn=x where n is the number of the S-register that you want to customize; and x is the value that you want to assign to that register.
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To read the value of an S-register: 1. Bring up the command mode of your communication software. 2. Type ATSn where n is the number of the S-register that you want to read from the software’s command mode. For example, to read the value of S-register number 0 (zero), you would type ATS0?.
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The valid range of values is 0 (zero) to 127. The default is 8 or the Backspace key. Pause Before Blind Dialing. The valid range of values is 2 to 10. The default is 2, or 2 seconds. Connection Completion Timeout.
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The valid range of values is 0 (zero) to 255 seconds. The default is 0 (zero) seconds or an infinite time period.
The mode that accepts AT commands. Also known as Terminal Mode. When your modem is in this mode, it is waiting to receive AT commands that you type from your communication software. communication A computer program designed to connect...
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A factory preset choice that, under normal circumstances, works best for your system. You can either accept the default or change it. dialing directory A phone book of frequently called phone numbers that you can set up and maintain in your communication software.
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An error-checking method in asynchronous transmission. An additional non-data bit added to a group of bits to indicate whether the number of bits in the group is odd or even. Personal Identification Number. A security number that allows you to access a system.
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The mode that accepts AT commands. Also known as Command Mode. When your modem is in this mode, it is waiting to receive AT commands that you type from your communication software. transmission rate The rate at which data is transferred, in bits per second.
Wireless Data Services PATENT AND TRADEMARK INFORMATION This product is protected under one or more of the following patents: 4817157, 4896361, 4857928, 5041793, 5060294, 5066923, 5134718, 5140156, 5239963, 5257411, 5287387, 5265219, 5289504, 5316168, 5317247, 5338396, 5389927, 5406588, 5424921, 5457376, 5460906,...