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Summary of Contents for StarCharge Titan V3
- Page 1 Charging Infrastructure Titan V3 Maintenance Manual Wanbang Digital Energy Co. Ltd.
- Page 2 Wanbang Digital Energy Co., Ltd. No. 39, Longhui Road, Wujin High-tech Zone, Changzhou City, Jiangsu Province Customer service hotline: 400-8280-768 www.starcharge.com Wanbang Digital Energy Co., Ltd. All rights reserved. This document is an integral part of the technical document for "Charging Infrastructure" and is copyrighted.
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Page 3: Table Of Contents
Contents Scope ................................1 Range of Application ........................... 1 Requirements for Maintenance ........................1 Safety ..............................1 Normal Requirements ........................2 Responsibility ............................ 2 Skill Requirements ..........................2 Preventive Maintenance ..........................3 Site Inspection ..........................3 Appearance Inspection ........................4 Internal Inspection ........................... - Page 4 5.2.14 No response after swipe RFID card ..................29 5.2.15 No 230V input ........................30 5.2.16 Display is not working ......................31 5.2.17 PDU Fault ..........................32...
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Page 5: Scope
For the great operation and maintenance management of charger, there is a great management system and safety regulations to ensure the safe, stable, and efficient work of charger. Range of Application This document is for Titan V3. Requirements for Maintenance 3.1 Safety 1) The engineer should master the knowledge of electrical safety, understand the principle and performance of charger, and know what to do if there is an electric shock or some emergencies. -
Page 6: Normal Requirements
the superior leader, make a record. 12) The power transmission sequence is: high-voltage power supply, low-voltage input and output line side, load (box transformer → distribution cabinet → charger); The power failure sequence is: load, low-voltage input and output line side, high-voltage power supply (charger →... -
Page 7: Preventive Maintenance
Preventive Maintenance 4.1 Site Inspection Illustration: The following inspection items are based on Chinese requirements, as well as the frequency and working hours are based on Chinese experience. The overseas regions can adjust according to local requirements and actual conditions. Requirements: It is necessary to identify the dangerous source of the charging station site, and report the hidden safety hazard to the place for treatment in time. -
Page 8: Appearance Inspection
The name plate is complete, correct and Visually Pass □ Fail □ firm. Cannot open the door after the door is Visually Pass □ Fail □ closed and locked. The cabinet body is placed properly on the foundation, and there are no bolts lost or Visually Pass □... -
Page 9: Internal Inspection
Charging cable is complete without damage. No water or dust in the charging Visual Pass □ Fail □ connector. The insulation cap is complete LED indicators work normally Visual Pass □ Fail □ Emergency stop button should not be Visual/ Manual Pass □... -
Page 10: Insulation Inspection
the input of charging cable and DC- of the input of charging cable There should be no reverse connection in Measurement/ Visual Pass □ Fail □ DC+/DC- of the input/output of charging cable Ensure fireproof material at the bottom is sealed Visual Pass □... -
Page 11: Functional Check
Check Item Content and specification Check Method Conclusion Remark Ensure resistance of output of DC+ relay to PE is Measurement Pass □ Fail □ not less than 1 MΩ and record this value. Insulation Ensure resistance of output of DC- relay to PE is Measurement Pass □... -
Page 12: Cleaning
charge automatically and display a warning at the screen. During charging, move the tilt sensor should immediately stop the charge automatically Visual Pass □ Fail □ and display a warning at the screen. Setting the upper temperature threshold to below the ambient temperature will result Visual Pass □... - Page 13 。 3) If it is hard to move the clip, could use a loose the screws to make it easier to move the clip. Remember to tighten it when you install the new filter mats already. Outlet Filter Net: 1) Check the status of fans in advance, if there is damage, replace the fan. 2) Remove the 6 screws as shown in the figure below;...
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Page 14: Charging Test
。 4) Install the filter net back. 。 4.7 Charging Test When all the check items have been tested, use the APP to scan the code or swipe the card to start, and the charging time for each charging gun is not less than 10 minutes. and record the data： Vehicle Required Required... -
Page 15: Corrective Maintenance
Corrective Maintenance 5.1 Assess to the parts inside EVSE Only transformer inside is not easy to access, here is the guide: 1) Remove the line marked “A”. Remove the 2 screws marked “B” and remove the metal plate. 2) Remove the line marked “C” and “D”. Cut off the ribbon. -
Page 16: Common Issue
Loosen the grounding line marked “H”. Follow the direction as shown in “E” and “F” to take out the transformer. 5.2 Common Issue 5.2.1 Could not Access Web Panel Phenomenon: Could not access web panel (192.168.1.136) successfully. Analysis: 1) Wrong website address; 2) IP address of your PC is not configured correctly;... -
Page 17: No Network Connection
2) Check the connection of LAN cable; 3) Check whether the LAN cable or your PC itself is workable; 4) Change a browser (Edge and Chrome is recommended) or clear the cache and try again; 5) Use TF card to burn in software for A7 board again; 6) Try to change the Core board or A7 board. - Page 18 Analysis: 1) SIM card is not inserted correctly; 2) Incorrect APN configuration; 3) Unstable 4G signal onsite; 4) SIM card is out of charge 5) Non-supported frequency band; 6) Unstable WIFI signal; 7) Unstable LAN connection; 8) 4G communication module or A7 board is broken. Solution: If using SIM card: 1) Check whether SIM card is inserted correctly.
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Page 19: Evse Is Offline
3) Check “Strength of 4G” in web panel. (If CSQ<18, the site signal is not stable) If using WIFI/Ethernet: 4) Connect your phone or you PC with this WIFI or LAN cable to check whether it is connected to network. 5) Try to replace 4G communication board or A7 board. -
Page 20: Power Module Communication Fault
1) EVSE is out of power; 2) EVSE is not connected to network successfully; 3) Backend configuration is not set correctly in web panel or backend; 4) 4G communication module or A7 board is broken. Solution: 1) Check whether EVSE is powered on. If not, check whether there is no power. 2) Check the network connection;... - Page 21 1) Check the power module address and configurations about power module in web panel; 2) Check whether some of the power modules’ fault light is on. Follow the checklist below to check it. Indicator light Status Status description Solutions Check if the input wiring and power Alarm distribution switch of the charger or the •...
- Page 22 4) If input power is normal, check whether the main breaker is tripped. If so, turn it on. If not, measure the input and output voltage (DC 400V, AC 230V) of the main breaker. If no output, replace the main breaker.
- Page 23 6) If AC relay is normal, turn AC relay on in web panel. Check the status of power modules in web panel. If the status of one power module is offline still. Plug in this power module one more time or exchange this power module with another one.
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Page 24: Meter Fault
5.2.5 Meter Fault Phenomenon: “Meter fault” is shown on the display. Analysis: 1) Meter itself is broken; 2) A7 board is broken; 3) The communication line between meter and A7 board is unstable. Solution: Maintenance Manual Wanbang Digital Energy Co., Ltd. -
Page 25: Input Under-Voltage
1) Check whether the meter is power on. If not, check the input power. 2) Check the communication line between meter and A7 board. 3) Replace the A7 board or meter. 4) Send log file to Star Charge for analysis. 5.2.6 Input Under-Voltage Phenomenon:... -
Page 26: Insulation Fault
1) The input voltage is over 400V+10% 2) Power module is broken. Solution: 1) Measure the input voltage, if abnormal, contact the installation team. 2) Monitor whether there are some power modules error during charging. If so, try to replace it. 5.2.8 Insulation Fault Phenomenon:... -
Page 27: Precharge Fault
4) Monitor the power module during charging, whether some of them no voltage increase, if so, replace the broken power module. 5) Send log file to Star Charge for analysis. 5.2.9 Precharge Fault Phenomenon: “Precharge fault” is shown on the display. Analysis: 1) Something wrong with the charging connector;... -
Page 28: Door Sensor Fault
3) Enable pre-precharge function in web panel; 4) Send log file to Star Charge for analysis. 5.2.10 Door Sensor Fault Phenomenon: “Door is open” is shown on the display. Analysis: 1) Door is open when door sensor is enable; 2) Door sensor is broken; 3) Structural issue. -
Page 29: Emergency Button Fault
4) Check the distance between the door sensor and the door when the door is closed. If too far, try to install the door sensor bit outside. 5) Replace the door sensor or A7 board. 5.2.11 Emergency Button Fault Phenomenon: “Emergency Button Failure”... - Page 30 Phenomenon: There is required current but no output current during charging. Analysis: 1) Output relay is broken; 2) The circuit is abnormal; 3) Fuse protector is broken; 4) Power module is broken; 5) EV issue. Solution: 1) Check the wiring on the output relays. 2) Connect output replay in web panel manually.
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Page 31: No Response After Plug In
3) Test the continuity of fuse protector with multimeter. Replace the broken one. 4) Monitor the status of power modules during charging and replace the abnormal one. 5) Find another EV for testing. 5.2.13 No response after plug in Phenomenon: No response after plug in Maintenance Manual Wanbang Digital Energy Co., Ltd. - Page 32 Analysis: 1) Something wrong with the charging connector; 2) Abnormal CP voltage; 3) Abnormal line connection of SECC board; Solution: 1) Check whether there is water, stone or something inside the charging connector. If so, clean or dry it; 2) Measure the voltage between CP and PE when the charging connector is standby, 12V normally. Measure the voltage between CP and PE inside of EVSE when plug in, 9V normally.
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Page 33: No Response After Swipe Rfid Card
4) Check the wiring between SECC and M4 board. 5.2.14 No response after swipe RFID card Phenomenon: No response after swipe RFID card Analysis: 1) Wrong configuration; 2) UID of RFID card is not uploaded in backend; 3) Incompatible format 4) Card reader is broken Solution: 1) Check the configuration in web panel;... -
Page 34: No 230V Input
2) If EVSE is set in “Card Authentication” mode, make sure UID of RFID card is uploaded in backend by backend supplier; 3) Place the RFID card before card reader area for 2s and then remove it. 4) Replace the RFID card reader. 5) If the issue still, send the log file and the specification of RFID card to Star Charge for analysis. -
Page 35: Display Is Not Working
3) Check whether there is input and output voltage from switch mode power supply. If not, replace the switch mode power supply. 5.2.16 Display is not working Phenomenon: Display is not working. Analysis: 1) No input power; 2) Poor connection; 3) Display is broken. -
Page 36: Pdu Fault
1) Follow steps in “No 230V input” to check whether is input power for display. 2) Replace the communication cable; 3) Replace the display. 5.2.17 PDU Fault Phenomenon: “PDU relay control fault” or “PDU communication fault” is shown on the display Analysis: 1) Poor connection;... - Page 37 2) Connect relays of PDU in web panel to test all the relays are workable or not; 3) If some relays are not closed after the configuration. Test the continuity with a multimeter. Maintenance Manual Wanbang Digital Energy Co., Ltd.
- Page 38 4) If the actual situation is as shown in web panel, check the connection of “PDU control” and “PDU auxiliary contact point feedback”. Fasten the lines are loosen. 5) If the lines are workable, replace the PDU. 6) If the issue still after the replacement of PDU, replace the PDU control board. Maintenance Manual Wanbang Digital Energy Co., Ltd.
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