Related Manuals for StarCharge Neptune
Summary of Contents for StarCharge Neptune
- Page 1 Electric Vehicle Supply Equipment Neptune Charging System Instruction Manual Star Charge Americas Corp.
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Page 2: Legal Notices
Legal Notices Star Charge Americas Corp. 46571 Fremont Blvd, Fremont, CA 94538, USA www.starcharge.com Star Charge Americas Corp. Ltd. All rights reserved. This document is part of the Electric Vehicle Supply Equipment technical document and is protected by copyright. Without written consent, any use outside the strict limits of copyright law is prohibited. This also applies to files that are copied, translated, and photographed and files processed using electronic media. -
Page 3: Table Of Contents
Contents Legal Notices ..............................1 1 Important information ............................. 3 1.1 Safety tips ..............................3 1.2 Specified purposes ............................ 3 1.3 About this manual ............................ 4 2 Product overview ............................5 2.1 Appearance overview ..........................5 2.2 Specifications ............................6 2.3 Description of indicator status ........................ -
Page 4: Important Information
1 Important information 1.1 Safety tips Meaning of related symbols Symbol Meaning “Electrical hazard” symbol indicates danger. Failure to pay attention to the procedures, practices or improper implementation may cause installer injuries and death. Only after the conditions referred to are fully understood and fulfilled, the operation accompanied the “Warning”... -
Page 5: About This Manual
1.3 About this manual This manual applies to the following equipment type: Neptune split charging system This manual is suitable for the following people: Charging system users. -
Page 6: Product Overview
2 Product overview 2.1 Appearance overview Figure 2-1 External View of Neptune Split Charging System [ A ] —— 10.4-inch touch screen [ B ] —— Card swiping area for charging [ C ] —— LED status indicator (User unit) ... -
Page 7: Specifications
2.2 Specifications StarCharge Product brand Product name Neptune split charging system Power Cabinet model: DC2400AN053 General Dispenser model: parameter Product model DC2400AN06701 DC2400AN06702 DC2400AN06703 DC2400AN06704 Input Range 480V±10%, 50/60 Hz, 3P4W(Neutral Optional) Power factor 0.98 @ normal load Input parameters ≤5% @ more than half a load... - Page 8 GSMB3/8， WCDMA B1/8， LTE FDD B1/3/7/8/20， WCDMA Bands: 24 +1/-3dBm (Power Class 3) GSM Band 8: 33± 2dBm (Power Class 4) GSM Band 3: 30± 2dBm (Power Class 1) Frequency bands LTE: +23dBm +2.7/-2.7dB (Power Class 3) TD-SCDMA : 24 +1/-3dBm (Power Class 2) WIFI 2.4 GHz-2.483 GHz（2.4 GHz ISM Band) 13.56MHz <...
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Page 9: Description Of Indicator Status
2.3 Description of indicator status Indicator status Status meaning Power Cabinet Green Power Yellow Warning Fault Dispenser Green Standby Blue Charging Yellow Warning Fault Table 3 Description of Indicator Status User Manual Star Charge Americas Corp. -
Page 10: Operating Instructions
3 Operating instructions The operation of charger is divided into two parts, including charging connection and charging start. The user must first connect the charging device to the vehicle, and then perform related operations to start charging through the touch screen interface. 3.1 Charging connection Step 1: First confirm that the charging device is normal and the status indicator is green. - Page 11 Figure 3-2 Choose Charge Method Step 3: Charging start by swiping the card : Place the card in the card swiping area to start charging. Step 4: During the charging process, the screen of charging device will display the interface “Charging Status”;...
- Page 12 Figure 3-4 Charging Details Step 5: Click the “Stop” button in Figure 3-3, a interface will pop up, as shown in Figure 3-5. Figure 3-5 Stop Charging Step 6: After fully charging and stopping charging, the screen will display the charging results, as shown in Figure 3-6.
- Page 13 Figure 3-6 Charging Details Step 7: Pull out the charging gun from the vehicle, put away the charging cable and place it on the Charging connector slot again. Step 8: When the status indicator of charging device turns red, it means that the charging device is malfunctioning.
- Page 14 Figure 3-8 Fault details Step 10: If charging stops due to an exception at the charging device or vehicle, the interface in Figure 3-9 will pop up, as shown below. Please contact the after-sales technical service personnel for repair. Figure 3-9 Charging Exception User Manual Star Charge Americas Corp.
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Page 15: Start By Scanning Qr-Code
3.2.2 Start by scanning QR-code Step 1: Enter the interface in Figure 3-10. Figure 3-10 Charging main interface Step 2: Enter the interface “Choose Charge Method”, and then select the code “Scan QR-code”, as shown in Figure 3-11. Figure 3-11 Choose Charge Method Step 3: During the charging process, the charging device screen will display the interface of charging status. - Page 16 Figure 3-13 Interface of Charging in Progress Figure 3-14 Interface of Charging Details Step 4: If you need to stop charging during the charging process, please click the stop button on the mobile interface to stop charging. Step 5: After fully charging and stopping charging, the charging device screen will display the charging result, as shown in Figure 3-15.
- Page 17 Figure 3-15 Charging Details Step 6: Pull out the charging gun from the vehicle, put away the charging cable and place it on the Charging connector slot again. Step 7: When the status indicator of charging device turns red, it means that the charging device is malfunctioning.
- Page 18 Figure 3-17 Fault Details Step 9: If charging stops due to an exception at the charging device or vehicle, the interface in Figure 3-18 will pop up, as shown below. Please contact the after-sales technical service personnel for repair. Figure 3-18 Charging Exception User Manual Star Charge Americas Corp.
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Page 19: Troubleshooting
4 Troubleshooting When any exception is caused to charging device, please conduct troubleshooting according to the following tips. If the fault cannot be eliminated, please contact your local service partner or contact the product manufacturer by referring to the <Customer Service> section. Fault Possible causes and solutions ... -
Page 20: Routine Maintenance
The recommended maintenance cycle is shown below. According to the environment of the country where the charging equipment is located and relevant laws and regulations, the cycle needs to be changed. Please refer to the Neptune Split Charging System for specific details. Inspection item... -
Page 21: Customer Services
Please record the model and serial number of device (nameplate of device). 6.2 Contact information of device manufacturer Star Charge Americas Corp. 46571 Fremont Blvd, Fremont, CA 94538, USA Website: http://www.starcharge.com Email: americas@starcharge.com User Manual Star Charge Americas Corp.
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