1. Manuals
  2. Brands
  3. TSC Manuals
  4. Barcode Reader
  5. MX241P Series
  6. Service manual

TSC PRINTRONIX MX241P Series Service Manual

Thermal transfer / dicrect thermal industrial barcode printers
Hide thumbs Also See for PRINTRONIX MX241P Series:
Table of Contents

Advertisement

Quick Links

Download this manual
MX241P Series
Thermal Transfer / Dicrect Thermal
Industrial Barcode Printers
Series Lists:
MX241P/MX341P/MX641P
Service Manual

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the PRINTRONIX MX241P Series and is the answer not in the manual?

Questions and answers

Related Manuals for TSC PRINTRONIX MX241P Series

Summary of Contents for TSC PRINTRONIX MX241P Series

  • Page 1 MX241P Series Thermal Transfer / Dicrect Thermal Industrial Barcode Printers Series Lists: MX241P/MX341P/MX641P Service Manual...
  • Page 2 All other trademarks are the property of their respective owners. Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use, without the...

  • Page 3: Table Of Contents

    Table of Contents 1. Fundamental of the System ....................................1 1.1 Printer Overview ......................................1 Front View ........................................1 Interior View ........................................2 Rear View ........................................3 2. Electronics .........................................4 2.1 Summary of the Board Connectors ................................4 2.2 Interface Pin Configuration ...................................6 3. Mechanism ........................................8 3.1 Remove the Lower Front Panel ..................................8 3.2 Remove the Electronics Cover ..................................9 3.3 Removing the Media Cover ..................................
  • Page 4 3.10 Replacing the Power Supply Unit ................................18 3.11 Replacing the Internal Rewinder DC Motor .............................. 19 3.12 Replacing Multi-interface Board ................................20 3.13 Replacing the Main Board ..................................21 3.14 Replacing the Stepping Motor Assembly ..............................22 3.15 Replacing the Gap/Black Mark Sensor Module ............................23 3.16 Cutter Module Installation (Option) ................................

  • Page 5: Fundamental Of The System

    1. Fundamental of the System 1.1 Printer Overview Front View LED indicators LCD display Front panel buttons USB host x 2 Media view window Paper exit chute Media cover...

  • Page 6: Interior View

    Interior View Ribbon rewind spindle Ribbon rewind tension adjustment knobs Print head release lever Media sensor position adjustment knob Lable guide bar release lever Ribbon supply spindle Media capacity sensor Label supply spindle Rear label guide External label entrance chute Print head pressure adjustment knobs Print head Platen roller...

  • Page 7: Rear View

    Rear View External label entrance chute Power cord socket Power switch Slot-in Wi-Fi module (Option) RS-232C interface Ethernet interface USB interface Micro SD card socket GPIO interface (Option) Centronics interface (Option) Note: The interface picture here is for reference only. Please refer to the product specification for the interfaces availability.

  • Page 8: Electronics

    2. Electronics 2.1 Summary of the Board Connectors...
  • Page 9 Connector Description Connector Description USB Host connector MICRO SD card socket Power supply output (5V/36V DC) connector USB interface Wi-Fi Module connector Upper BM Sensor Connector Parallel Port board connector Wi-Fi interface GPIO interface board connector Head open sensor connector Gap sensor connector Ribbon encoder sensor connector Power supply output (24V DC) connector...

  • Page 10: Interface Pin Configuration

    2.2 Interface Pin Configuration RS-232C CONFIGURATION +5 V USB Device CONFIGURATION...
  • Page 11 Ethernet CONFIGURATION...

  • Page 12: Mechanism

    3. Mechanism 3.1 Remove the Lower Front Panel Remove 2 screws (fastened by 7.5 kg±15% kg-cm) and pull out the lower front panel. Lower front panel...

  • Page 13: Remove The Electronics Cover

    3.2 Remove the Electronics Cover Open printer media cover to remove 1 screw inside the printer. Remove 6 screws on electronics cover. Remove the electronics cover Reassemble the parts in the reverse procedures.

  • Page 14: Removing The Media Cover

    3.3 Removing the Media Cover Refer to section 3.2 to remove the electronics cover. Remove 3 screws from each hinge. Be careful the media cover may fall out from the printer. Take out the media cover from the printer. Screws Screws Reassemble the parts in the reverse procedures.

  • Page 15: Replacing The Platen Roller Assembly

    3.4 Replacing the Platen Roller Assembly Open printer media cover. Disengage print head release lever. Remove 3 screws from the platen holder. Take out the platen holder, tear bar and platen roller assembly and replace a new platen roller assembly. Platen roller assembly Holder Reassemble the parts in the reverse procedures.

  • Page 16: Replacing The Print Head Ass'y

    3.5 Replacing the Print head ASS’Y Loosen the print head secure screw counterclockwise until it can be taken out from the mechanism. Disengage the print head release lever. Carefully disconnect connectors from the print head assembly. Please do not pull the cable to right and left side alternatively in order to disconnect it from the print head connector.
  • Page 17 Remove/Replace the print head assembly. Connect the print head cable and carefully slide print head assembly into the print mechanism. Make sure the two locating protrusion pins on the print mechanism mounting plate snap into the locating holes on the print head. Locating protrusions Locating protrusions Locating holes...

  • Page 18: Replacing The Lcd Panel Module

    3.6 Replacing the LCD Panel Module Follow the previous step (refer to section 3.2) to remove the electronics cover. Remove the marked fix LCD panel module two screws and disconnect one connector on USB host board Remove the module connecting cable & harness. Reassemble the parts in the reverse procedures.

  • Page 19: Replacing The Lcd Control Board & Lcd Touch Panel

    3.7 Replacing the LCD Control Board & LCD Touch Panel Follow the previous step (refer to section 3.7) to remove the LCD panel module. Remove the FPC harness from the LCD control board. Remove the marked six fixed screws (fastened by 5 kg±15% kg-cm) to take out LCD control board, the holder and touch panel can be removed Reassemble the parts in the reverse procedures.

  • Page 20: Replacing Front Panel Buttons Control Board

    3.8 Replacing Front Panel Buttons Control Board Remove the marked four fix screws from the buttons control board, then you can take off the button control board and buttons rubber pad. Reassemble the parts in the reverse procedures.

  • Page 21: Replacing The Label Supply Spindle

    3.9 Replacing the Label Supply Spindle Refer to section 3.2 to remove the electronic cover. Remove the marked fix screw from the label supply spindle. Draw out the label supply spindle for replacement. Reassemble the parts in the reverse procedures.

  • Page 22: Replacing The Power Supply Unit

    3.10 Replacing the Power Supply Unit Please refer to section 3.3 to remove the power supply unit and you can see the DC motor. Refer to section 3.2 to remove the electronics cover. Remove 4 screws and 2 connectors. Remove/Replace the power supply unit. Reassemble the parts in the reverse procedures.

  • Page 23: Replacing The Internal Rewinder Dc Motor

    3.11 Replacing the Internal Rewinder DC Motor Please refer to the power supply change procedures (section 3.10) to remove the marked four fix screws & cable. Then you can see the DC motor. Remove the marked fix two screws from the DC motor. Remove the DC motor cable connector from the main board. Then you can remove the DC motor.

  • Page 24: Replacing Multi-Interface Board

    3.12 Replacing Multi-interface Board Refer to section 3.1 to remove the electronics cover. Remove 4 screws to loosen the parallel port and GPIO port (The standard Board does not have GPIO port. Board with GPIO is optional kit). Remove 2 screws and 2 connectors from the connector. Remove/Replace the multi-interface board.

  • Page 25: Replacing The Main Board

    3.13 Replacing the Main Board Refer to section 3.1 to remove the electronics cover.Refer to section 3.12 to remove the multi-interface board.) Remove 2 screws to loosen the serial port. Remove 2 copper pillars, 3 screws, and all of the connectors from the main board. Remove/Replace the main board.

  • Page 26: Replacing The Stepping Motor Assembly

    3.14 Replacing the Stepping Motor Assembly Refer to section 3.1 to remove the electronics cover. Remove 4 screws and 1 connector on the stepping motor assembly. Remove/Replace the stepping motor assembly (including belt, gears, stepping motor) Reassemble the parts in the reverse procedures.

  • Page 27: Replacing The Gap/Black Mark Sensor Module

    3.15 Replacing the Gap/Black Mark Sensor Module Refer to section 3.1 to remove the electronics cover. Disconnect the gap/black mark sensor connectors from the main board. Media sensor assembly Pull out the media sensor module. Remove/Replace the gap/black mark sensor. Gap/Black mark sensor connector Reassemble the parts in the reverse procedures.

  • Page 28: Cutter Module Installation (Option)

    3.16 Cutter Module Installation (Option) Refer to section 3.1 to remove the lower front pane Loose 2 screws to take out the lower front panel in the right direction as red arrow indicated below. Plug the cutter mini DIN cable connector into the cutter/peel-off connector. The triangle mark on the connector must be at the front side.
  • Page 29 Put 2 locating protrusions into locating holes as red arrows indicated. Fasten the 2 screws.

  • Page 30: Peel-Off Kit Installation (Option)

    3.17 Peel-off Kit Installation (Option) Peel-off Kit parts list: Peel-off sensor module Peel-off roller module Rewind spindle module Four screws...
  • Page 31 Peel-off Sensor Module Installation Loose 2 screws to take out the lower front panel. Plug the peel sensor mini DIN cable connector into the cutter/peel-off connector. The triangle mark on the connector must be at the front side. Put 2 locating protrusions into locating holes as red arrows indicated. Fasten the 2 screws back into the fixing holes.
  • Page 32 Peel-off Roller Module Installation Turn the thumb screw on the peel-off roller module in the counterclockwise direction until taking out the screw. There is a locating hole between media sensor and rear paper-feed roller (most right one). Put the shaft of the peel-off roller module into the locating hole.
  • Page 33 After putting shat into locating hole, at certain angle, the module would not be able to put inside. Please turn the module in the clockwise direct to put the module inside. Put back the golden color screw, and turn it in the clockwise direction to fix the screw.
  • Page 34 Pushing the peel-off roller module upward. After hearing the click sound, the module is fixed to its position without dangling. Finished the installation of peel-off roller module.
  • Page 35 Peel-off Roller Module Installation Remove 4 screws below the label supply spindle to take out the rewind spindle cover. Put the whole rewind spindle module inside the hole after taking out the cover. Make sure the direction of the module is same with left side picture.(small PCB is on the bottom and the motor is on the top of module) Using screws which come with module to fix the whole rewind spindle module.

  • Page 36: Internal Rewinding Kit Installation (Option)

    3.18 Internal Rewinding Kit Installation (Option) Peel-off Kit parts list: Loose 2 screws to take out the lower front panel and take out thr front panel...
  • Page 37 Put 3 locating protrusions into locating holes. Fasten the 2 screws back into the fixing holes. Fasten the 2 screws back into the fixing holes. Remove 4 screws below the label supply spindle to take out the rewind spindle cover.
  • Page 38 Fasten the 3 screws to fix the cover as below. Put the whole rewind spindle module inside the hole. Make sure the direction of the module is same as picture. (Small PCB is on the bottom and the motor is on the top of module) Using 4 screws which come with module to fix the whole rewind spindle module.

  • Page 39: Replacing Wifi Housing

    3.19 Replacing WiFi Housing Refer to section 3.2 to remove the electronics cover. Take off the housing cover by removing 2 screws on rear of printer. Remove 2 screws on slot-in housing. Disconnect the transfer board connector on the main board to replacing it. Take out the housing.

  • Page 40: Install Wifi+Bt Combo Module

    3.20 Install WiFi+BT Combo Module Make sure the housing has been install on the printer. If not, please refer 3.19 to install the wifi housing. Insert the Wifi+BT module and tighten the 2 screws Remove the parts in reverse procedures.

  • Page 41: Troubleshooting

    4. TroubleShooting Problem Possible Cause Recovery Procedure  Plug the power cord in printer and outlet.  The power cord is not properly connected. Power indicator does not illuminate   The power switch is closed. Switch the printer on. ...
  • Page 42 mechanism.  If peeler module is installed, please remove the label.  If there is no peeler module in front of the printer, please  Peel function is enabled. Take Label switch off the printer and install it.  Check if the connector is plugging correctly. Can’t downloading the file to ...
  • Page 43   Sensor sensitivity is not set properly. Calibrate the sensor by Auto Gap or Manual Gap options.   The media sensor is covered with dust. Clear the GAP/Black mark sensor by blower.  Printhead pressure is incorrect.  Please refer to the chapter 4.

  • Page 44: Knob Adjustment

    4.1 Knob Adjustment Print Head Pressure Adjustment Knob has 5 levels’ adjustment. Different number means different pressure to the print head . Due to media is aligned to the inbound of the printer mechanism, different media width requires the different pressure. Users can try which level can meet their expectation.

  • Page 45: Mechanism Fine Adjustment To Avoid Ribbon Wrinkles

    4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles Ribbon wrinkle is related to the media width, thickness, print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle happens, please follow the instructions below to adjust the printer parts.
  • Page 46 Wrinkle happens from label lower left to upper right direction STEP 1 STEP 1 STEP 2 Feed Direction Pressure level: 5>4>3>2>1 (5 is the highest)  Step 1 Decrease the right side’s pressure per level to check whether wrinkles is gone. adjustment knob. ...
  • Page 47 Wrinkle happens from label lower right to upper left direction STEP 1 STEP 2 Feed Direction Pressure level: 5>4>3>2>1 (5 is the highest)  Step 1 Decrease the left side’s pressure per level to check whether wrinkles is gone. adjustment knob. ...

  • Page 48: Suggestion Of Ribbon Tension Adjustment

    4.3 Suggestion of Ribbon Tension Adjustment For 4” width ribbon If the ribbon width is 4”, adjust both ribbon tension adjustment knobs to the #1 on ribbon supply & rewind spindles. (Factory default ribbon tension is #1) Ribbon Rewind Spindle Tension # 1 Ribbon Supply Spindle Tension # 1...
  • Page 49 For 3” width ribbon If the ribbon width is 3”, adjust both ribbon tension adjustment knobs to the #2 on ribbon supply & rewind spindles. Ribbon Supply Spindle Tension # 2 Ribbon Rewind Spindle Tension # 2 For 2” width ribbon If the ribbon width is 2”, adjust both ribbon tension adjustment knobs to the #3 on ribbon supply &...

  • Page 50: Maintenance

    5. Maintenance This session presents the clean tools and methods to maintain the printer.  For Cleaning Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a by-product of normal printing. To maintain the best printing quality, you should remove these residues by cleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media to keep the printer at the optimized performance and extend printer life.
  • Page 51 Cleaning Tools  Cotton swab  Lint-free cloth  Brush with soft non-metallic bristles  Vacuum cleaner  75% Ethanol (for disinfecting)  99% Isopropyl alcohol (for printhead and platen roller cleaning)  Genuine printhead cleaning pen  Mild detergent (without chlorine) Cleaning Process: Printer Part Method...

  • Page 52: Revise History

    Revise History Date Content Editor...

Table of Contents