Troubleshooting - CookTek Helios Standard Owner's Manual

Owner's Manual
For CookTek Single Hobs, Double Hobs, and Woks

TROUBLESHOOTING

Symptom
No power (no lights
or fan noise.)
Pan does
not heat.
Cooktop or wok
suddenly stops
heating.
Pan does not get hot
enough even though
power levels are set
to maximum –
induction compatible
pan in use.
Pan heats unevenly,
does not maintain
heat level, or
overheats.
Error Cause
• Unit unplugged.
• No power to
receptacle.
• Pan is not induction
compatible.
• Pan not centered.
• Possible power brown
out.
• Circuit shared with
another electrical
device.
• Air vents blocked or
insufficient air
circulation.
• Safety shut-off
engaged.
• Extension cord in use.
• Circuit shared with
another electrical
device.
• Pan is not induction
compatible.
• Pan bottom may not
be flat enough.
• Pan not centered.
• Pan diameter is less
than 7" (178 mm).
Displayed Message
• Plug unit into appropriate receptacle.
• Make sure that receptacle is energized.
• Check wall switches.
• Check circuit breaker.
• Plug a different electronic device into the
receptacle to make sure that power is
present.
• Use an induction compatible pan.
• Center pan.
• Assure proper voltage/power levels
• Make sure the cooktop is not sharing a circuit
with other electrical devices.
• Check air vents to make sure that they are not
blocked. Make sure that there is sufficient air
flow around the appliance.
• The safety shut-off will engage if an empty
pan is left on the cooktop surface while the
unit is working at full power. Make sure that
the cooktop surface is clear. Wait 15-20
minutes for the unit to reset.
• DO NOT use extension cords. Extension
cords may affect the power levels reaching
the appliance.
• Make sure that the cooktop is not sharing a
circuit with other electrical devices.
• Use induction compatible pan.
• Use flatter pan.
• Center pan.
• Use a larger induction compatible pan.
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