Error Codes - CookTek Helios Standard Owner's Manual

Owner's Manual
For CookTek Single Hobs, Double Hobs, and Woks

ERROR CODES

In the event of a possible malfunction, your CookTek cooktop/wok will display and Error Code on the
interface, and the unit will beep the number of times indicated by the error. Please consult the
following table when encountering an Error code. To reset the error conditions, remove the pan from
the unit and press the POWER button or unplug the unit.
Error Error Description
RTD (temperature
1 sensor) is
malfunctioning.
RTD (temperature
sensor)
2
temperature is too
high.
Current is too
3
high.
Electronics are
4
overheating.
Input line (from
6 power outlet)
voltage too high.
7 Hardware failure.
8 Zero cross error.
16 System error.
Potential Cause
RTD sensor has
shorted.
Glass surface is too
hot or RTD sensor has
broken.
Possible mechanical
damage to coil or
foreign object on
cooktop.
Fan is broken, bad
ventilation, ambient
temperature too hot.
Something else is on
the same circuit. Line
voltage fluctuations
at end or beginning
of work day. (Voltage
> 132VAC for 100-
120V model or
>264VAC for
200-240V model)
Inverter I/O problem.
Bad AC source, board
component failure.
CPU I/O problem.
Action Required
Reconnect or replace RTD. Service may be
required.
Remove any pans from cooktop surface and
let the unit cool. Then turn unit off, then on. If
problem was temperature related, the unit will
return to normal operation. Otherwise, service is
required.
Try different cookware. Service may be required.
Check airflow. Clear air vents. Listen for fan
operation.
To reset, unplug unit, wait 5 seconds, and plug
in again. If problem persists, have an electrician
monitor the line voltage.
To reset, unplug unit, wait 5 seconds, and plug in
again. Service may be required.
Turn unit off, then on. Plug the unit into outlet
on different circuit breaker. If problem persists,
service is required on the device.
To reset, unplug unit, wait 5 seconds, and plug in
again.
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