SATO ARGOX O4-250 Pro User Manual
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SATO ARGOX O4-250 Pro User Manual

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O4 Pro Series Printer
User Manual
O4-250 Pro / O4-350 Pro
Media
Ribbon
[Installation Video]
[Installation Video]
http://www.argox.com
service@argox.com
Version: 1.0

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Summary of Contents for SATO ARGOX O4-250 Pro

  • Page 1 O4 Pro Series Printer User Manual O4-250 Pro / O4-350 Pro Media Ribbon [Installation Video] [Installation Video] http://www.argox.com service@argox.com Version: 1.0...
  • Page 2 O4 Pro Series User Manual FCC ID In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. FCC Warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
  • Page 3 O4 Pro Series User Manual Bluetooh/Wireless LAN Communication Compliance Statement This product has been certified for compliance with the relevant radio interference regulations of your country or region. To make sure continued compliance, do not: ∙ Disassemble or modify this product. ∙...
  • Page 4 O4 Pro Series User Manual Liability Disclaimer ARGOX Corporation takes steps to assure that the company’s published engineering specifications and manuals are correct; however, errors do occur. ARGOX reserves the right to correct any such errors and disclaims any resulting liability. In no event shall ARGOX or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business...

  • Page 5: Table Of Contents

    O4 Pro Series User Manual Contents Introduction ......................1 Features ....................1 Unpacking ....................2 Understand your printer ................3 1.3.1 Perspective view ................3 1.3.2 Back view ..................4 1.3.3 Interior view I ................5 1.3.4 Interior view II ................6 Printer lights .....................
  • Page 6 O4 Pro Series User Manual 4.2 Connecting the printer to a LAN hub ..............53 4.3 Getting the IP address of the printer ..............54 4.4 Logging in to the web setting tool ............... 54 Maintenance ..................... 56 Cleaning ....................56 4.1.1 Printhead ...................

  • Page 7: Introduction

    1 Introduction 1 Introduction Thank you for purchasing an Argox O4 Pro Series barcode printer. This manual provides information about how to set up and operate your printer, load media, ribbon and solve common problems. Illustrations are provided to help you quickly become familiar with the printer. 1.1 Features ￭...

  • Page 8: Unpacking

    1 Introduction 1.2 Unpacking Make sure all of the following items are included in your package. ARGOX O4 Pro Printer Quick Installation Guide Power Supply AC Power Cord USB Cable Ribbon Core (0.5 inch) When you receive the printer, open the package immediately and inspect for shipping damage.

  • Page 9: Understand Your Printer

    1 Introduction 1.3 Understand your printer 1.3.1 Perspective view Feed Button Top Cover Indicator 2 Indicator 1 Cover Latch...

  • Page 10: Back View

    1 Introduction 1.3.2 Back view Caution To avoid injury, be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover.

  • Page 11: Interior View I

    1 Introduction 1.3.3 Interior view I Ribbon Ribbon cover Take-Up Wheel...

  • Page 12: Interior View Ii

    1 Introduction 1.3.4 Interior view II Warning The printhead becomes very hot during printing. Do not touch the printhead or touch around it directly after printing. By doing so you may get burnt.

  • Page 13: Printer Lights

    1 Introduction 1.4 Printer lights There are two LED lights that show the status of O4 Pro Series printer. The Upside light is defined in LED2. LED1 is downside between LED2 and Feed symbol. 1.4.1 Status lights Status lights help you check printer’s condition. The following tables show the blinking speed of status lights and the conditions they indicate.
  • Page 14 1 Introduction Blinking LED 2 LED 1 Description pattern The printer is ready to print. Green Green In pause. Green Green The printer is transmitting data. Green Green Green Green TPH high temperature. The printer is writing data to the flash or USB memory. Green Green The USB memory is being initialized.
  • Page 15 1 Introduction Command error. The print module is opened when the printer is Top Cover turned on. open Cover (Thermal Head) open error during printing. Flash ROM on the CPU board error or USB memory error. USB r/w An erase error has occurred when formatting the error USB memory.

  • Page 16: System Mode

    1 Introduction 1.4.2 System mode The system mode consists of status light color combinations. It contains a list of commands for you to select and run. To enter the system mode and run the command, do the following: 1. Turn off the printer. 2.

  • Page 17: Get Started

    2 Get started 2 Get started This chapter describes how to set up your printer. Caution Do not use your printer in areas exposed to splashing water or any other liquid. Caution Do not drop your printer, or place it in an area subject to humidity, vibration or shock.

  • Page 18: Turn On/Off Your Printer

    2 Get started 2.2 Turn on/off your printer When your printer is connected to a host (a computer), it is good to turn on the printer before turning on the host, and turn off the host before turning off the printer. 2.2.1 Turn on your printer 1.

  • Page 19: Load Media

    2 Get started 2.3 Load media There are various types and sizes for the media roll. Load the applicable media to satisfy your need. 2.3.1 Prepare media The inside wound and outside wound media roll can be loaded into the printer the same way.

  • Page 20: Place A Media Roll

    2 Get started 2.3.2 Place a media roll 1. Pull the head latch to open the top cover of the printer. 2. Pull the Media Roll Holders to slide them outward, and place the media roll between the holders. Make sure the print side is up, and the media roll is clamped tightly by the holders.
  • Page 21 2 Get started 3. Pull the media until it reaches out of the printer. Thread the media under the media guides. 4. Close the top cover on both side.
  • Page 22 2 Get started Flexibility If you usually use the same width media or fanfold media, scroll the “Media Roll Holder Wheel” to adjust width to the same media guide. Media Holder Stop Adjustment...

  • Page 23: Test Media Feed

    2 Get started 2.3.3 Test media feed 1. Turn on the printer, and press the FEED button to feed a label. 2. Flip the media and tear it along the edge of the front cover.

  • Page 24: Media Types

    2 Get started 2.4 Media types Your printer supports various media types, including non-continuous media, continuous media, and fanfold media. The following table provides details about them. Media Type Looks Like Description Non-Continuous Non-continuous media is the typical media for Media bar code printing.
  • Page 25 2 Get started Media Type Looks Like Description Continuous Continuous media does not have gaps, holes, Media notches or black marks. It allows you to print data anywhere on the media. A cutter may be used for splitting labels. Fanfold Media Fanfold media is in continuous form, but it can be used as non-continuous media, because its labels are separated by folds.

  • Page 26: Placing Ribbon Roll

    2 Get started 2.5 Placing Ribbon Roll 1. Open the top cover of the printer. 2. Do the following to install both rolls:  To load the supply roll, put the core on the right side and press the roll to the supply hub, and then align the left side of the notch to the left side take-up hub.
  • Page 27 2 Get started  Open take-up supply cover. To load the take-up roll, align the core on the right side and press the roll to the right take-up hub, and then put the left side of the roll to the left side take-up hub. Note Make sure both supply and take-up roll are matched correctly with notches.
  • Page 28 2 Get started 4. Rotate the Take-Up Wheel to straighten the ribbon and reduce its wrinkles. 5. Close the printer module and press down firmly at its both sides, until you hear a click. Note For the supply hub, the ribbon wind direction can be coated side in (CSI) or coated side out (CSO);...

  • Page 29: Media Sensing

    2 Get started 2.6 Media sensing O4 Pro printers offer two types of media sensor: transmissive and reflective. They are used for detecting specific media types. 2.6.1 Transmissive sensor The transmissive sensor is fixed and placed near the center line with 6.27 mm offset of the printhead.

  • Page 30: Reflective Sensor

    2 Get started 2.6.2 Reflective sensor The reflective sensor is movable within the entire width of the media. It detects gaps, notches and black marks not located at the center of the media. Multi Columns Notch Black Mark Flip the media so the black-mark side is facing down to align with the sensor.

  • Page 31: Printer Operation

    3 Printer operation 3 Printer operation This chapter provides information about printer operation. 3.1 Printing Media Calibration & Configuration You will want the printer to work properly before starting your print jobs. To do this, you need to calibrate the media sensor. Printers provide transmissive and reflective sensor calibration.

  • Page 32: Self-Test

    3 Printer operation 3.2 Self-test The printer can run a self test to print a configuration label, which helps you understand current settings of the printer. 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3.
  • Page 33 3 Printer operation PPLZ...
  • Page 34 3 Printer operation 1. Version Information The firmware version and its build date. 2. Standard RAM Total SDRAM size. 3. Available RAM RAM is able to be used. 4. Flash Type The flash memory type and size. 5. Available Flash Flash is able to be used.
  • Page 35 3 Printer operation 16. Speed The speed of printing. The unit is inch per second (ips). 17. ABS. Darkness The current darkness. You can use the PPLZ command ~SD to define it. 18. Trim. Darkness The adjustment of the current darkness. You can use the PPLZ command ^MD to define it.
  • Page 36 3 Printer operation Smart mode: Print from the first label immediately according to label length setting. Make sure to carefully align label bottom edge at the tear-off position before printing. 29. Reprint After Error When it is enabled, your printer reprints the label after the error fixed if it is printed incorrectly due to the error.
  • Page 37 3 Printer operation The name of a DHCP client. 41. SNMP When it is enabled, the host gets or sets parameters registered as SNMP entities. 42. Socket Communication When it is enabled, the host communicates with the printer via the socket. 43.
  • Page 38 3 Printer operation For developers to debug. 56. Ribbon Voltage Delta For developers to debug. 57. Reflective Sensor Offset For developers to debug. 58. See-Through Sensor Offset For developers to debug. 59. See-Through Sensor Automatic Gain Control For developers to debug. 60-68.
  • Page 39 3 Printer operation If your printer has a Wi-Fi module, your PPLZ configuration label will contain the following entries: 1. FW Version WLAN board firmware version. 2. Date WLAN board firmware version date. 3. IP Address The IP address of your printer. When DHCP is enabled, it shows the automatically assigned IP address;...
  • Page 40 3 Printer operation 10. SSID Short for service set identifier. It is the name of a wireless local area network. 11. Mode There are ad-hoc and infrastructure mode. Refer to Print Tool Network type description from Technical manual. 12. Country Code The country or region.
  • Page 41 3 Printer operation PPLA...
  • Page 42 3 Printer operation PPLB...

  • Page 43: Restore Your Printer

    3 Printer operation 3.3 Restore your printer By resetting your printer, you can return your printer to the state it was in when you receive it. This can help you solve some problems caused by settings changed during the printing. Do the following to reset your printer: 1.

  • Page 44: Communications

    3 Printer operation 3.4 Communications 3.4.1 Interfaces and Requirements This printer comes with USB type A and type B interfaces, a nine-pin Electronics Industries Association (EIA) RS-232 serial data interface and an Ethernet module.  USB Interface Requirements The Universal Serial Bus (USB) interface is compatible with your existing PC hardware. The USB’s “plug and play”...
  • Page 45 3 Printer operation On: 100 Mbps link Green Speed LED Off: 10 Mbps link On: link up Amber Link/Activity LED Off: link down Blinking: activity...

  • Page 46: Driver Installation

    3 Printer operation 3.5 Driver installation The bundled printer driver can be applied to all applications under Windows XP/ Vista/ Windows 7/ Windows 8/ Windows 10, supporting 32-bit/ 64-bit operation systems. With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word, etc., to print to this printer.

  • Page 47: Installing A Plug And Play Printer Driver (For Usb Only)

    3 Printer operation 3.5.1 Installing a Plug and Play printer driver (for USB only) Note: We strongly recommend that you use the Seagull Driver Wizard instead of the Microsoft Windows Add Printer Wizard when installing and updating your Drivers by Seagull. (Even though the "Add Printer Wizard"...
  • Page 48 3 Printer operation 3. Run the driver from Argox website. On the prompt, Windows Printer Driver, select “I accept…” and click "Next". 4. Assign the directory to keep Seagull driver, (for example: C:\Seagull) and click "Next".
  • Page 49 3 Printer operation 5. Click "Finish". 6. Select Install printer drivers and Click "Next"...
  • Page 50 3 Printer operation 7. On the Seagull Driver Wizard prompt, select the first radio button to “Install a driver for a Plug and Play printer” Then click “Next.” 8. Enter Printer name (i.e. Argox O4-250 PPLZ) and select "do not share this printer”, and click "Next"...
  • Page 51 3 Printer operation 9. Check all the data on the showing screen, if it is correct, click "Finish". 10. After the related files have been copied to your system, click "Finish".
  • Page 52 3 Printer operation 11. After driver installation is complete, click "Close". The driver should now be installed.

  • Page 53: Installing A Printer Driver (For Other Interfaces Except Usb)

    3 Printer operation 3.5.2 Installing a Printer Driver (for other interfaces except USB) 1. Turn off the printer. Plug the power cable into the power socket on the wall, and then connect the other end of the cable to printer's power socket. Connect the Parallel cable, Serial cable, or Ethernet cable to the proper port on the printer and on your computer.
  • Page 54 3 Printer operation 3. Assign the directory to keep Seagull driver, (for example: C:\Seagull) and click "Next". 4. Click "Finish".
  • Page 55 3 Printer operation 5. Select Install printer drivers and Click "Next" 6. Make sure printer is connected to PC, select “Other” and click “Next”:...
  • Page 56 3 Printer operation 7. Select model & emulation - the following examples are based on model O4-250 PPLZ: 8. Select the port of the printer and click "Next".
  • Page 57 3 Printer operation 9. Enter Printer name (i.e. Argox O4-250 PPLZ) and select "do not share this printer”, and click "Next". 10. Check all the data on the showing screen, if it is correct, click "Finish".
  • Page 58 3 Printer operation 11. After the related files have been copied to your system, click "Finish". 12. After driver installation is complete, click "Close". The driver should now be installed.

  • Page 59: Configuration On Web Setting Tool

    4 Configuration on Web Setting Tool 4 Configuration on Web Setting Tool Before doing settings for your printer, be sure that you have a LAN cable. The cable is connected to the LAN connector of your printer. The LAN connector is an 8-PIN RJ45 type modular connector.

  • Page 60: Getting The Ip Address Of The Printer

    4 Configuration on Web Setting Tool 4.3 Getting the IP address of the printer You can have the printer run a self test to print a configuration label, which helps you get the IP address of your printer connected to the LAN hub. 1.
  • Page 61 4 Configuration on Web Setting Tool When the connection is successful, the Login page will be displayed. Input the user name and password to log in to the web setting tool. The default user name and the default password are given below: Default user name: admin Default password: admin The default password can be changed in the "Device Setting \ Change Login...

  • Page 62: Maintenance

    5 Maintenance 5 Maintenance This chapter describes routine cleaning procedure. 4.1 Cleaning To maintain print quality and prolong the printer’s life, you need to perform some routine maintenance. Daily maintenance should be done for high volume printing, and weekly for low volume printing. Caution Always turn off the printer before cleaning.

  • Page 63: Media Housing

    5 Maintenance Note Printhead warranty becomes void if printhead’s serial number is removed, altered, defected, or made illegible, under every circumstance. 4.1.2 Media housing Use a soft cloth to clean the dust, dirt or debris built up on the Media Roll Holders, Media Guides and media path.

  • Page 64: Platen Roller

    5 Maintenance 4.1.4 Platen roller The platen roller is also important for print quality. Dirty platen roller may damage the printhead. Clean the platen roller right away if the adhesive, dirt or dust accumulates on it. 1. Moisten a soft cloth with absolute ethyl alcohol. 2.

  • Page 65: Troubleshooting

    6 Troubleshooting 6 Troubleshooting This chapter provides the information about printer problems and solutions. 5.1 Printer issues The printer is not turned on  Did you attach the AC power cord?  Make sure the power supply’s connector is inserted into the printer power jack. ...

  • Page 66: Media Issues

    6 Troubleshooting 5.2 Media issues The media is out  Load a new media roll. The paper is jammed  Open the printer and clear the jammed paper.  Make sure the paper is held properly by the Media Guides. The printing position is not correct ...

  • Page 67: Ribbon Problems

    6 Troubleshooting 5.3 Ribbon Problems The ribbon is out  Load a new ribbon roll. The ribbon is broken  Check the print darkness and adjust it if it is too high, and take the following steps to fix the broken ribbon: Unload the ribbon supply roll and take-up roll from the printer.

  • Page 68: Other Issues

    6 Troubleshooting 5.4 Other issues There are broken lines in the printed label  The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until the wrinkled part goes away.  The printhead is dirty. Clean the printhead. An error occurred when writing data to the USB memory ...

  • Page 69: Specifications

    7 Specifications 7 Specifications This chapter provides specifications for the printer. Specifications are subject to change without notice. 6.1 Printer Model O4-250 Pro O4-350 Pro Print method Direct Thermal and Thermal Transfer Resolution 203 dpi (8 dots/mm) 300 dpi (12 dots/mm) Media Alignment Centered Standard: Continuous mode, Tear-off mode...
  • Page 70 7 Specifications CPU Type 32 bit RISC microprocessor Software---Label Windows Driver (Windows XP/Vista/ Win 7/ Win 8/ Win 10), editing BarTender® from Seagull Scientific Software--- Utility Printer Tool Agency Listing CB, CE, FCC, TUV/cTUVus, Energy Star, RoHS, BSMI Note Print quality and speed is based on 15% print coverage.

  • Page 71: Media

    7 Specifications 6.2 Media Properties Description Media Size Max. width: 4.645” (118mm). Min. width: 0.787” (20 mm). Thickness: 0.00236”~0.00787” (0.06mm~0.2mm) Core size: 0.5” 1” 1.5” Media roll capacity OD: 4.5” 5” Min. width for partial cutter options. Min. length)for cutter options. Media Type Thermal Transfer Label Thermal Transfer Tag...

  • Page 72: Electrical And Operating Environment

    7 Specifications 6.3 Electrical and operating environment Properties Range Power Supply Voltage: AC 100 V ~ 240 V ± 10 % (full range) Frequency: 50 Hz - 60 Hz ± 5 % Operating: 41℉~104℉(5 °C ~ 40 °C) Temperature Storage: -4℉~140℉(-20 °C ~ 60 °C) Humidity Operating: 25 %RH ~ 85 %RH (non-condensing) Storage: 10 %RH ~ 90 %RH (non-condensing)

  • Page 73: Fonts, Barcodes, And Graphics Specification

    7 Specifications Fonts, Barcodes, and Graphics Specification The specifications of fonts, bar codes and graphics depends on the printer emulation. The emulations PPLA, PPLB, and PPLZ are printer programming languages, through which the host can communicate with your printer. Printer Programming Language PPLA Programming Language PPLA 9 fonts with different point size...
  • Page 74 7 Specifications Printer Programming Language PPLB Programming Language PPLB Internal fonts 5 fonts with different point size 8 bits code page : 437, 850, 852, 860, 863, 865, 857, 861, 862, 855, 866, 737, 851, 869, 1252, 1250, 1251, 1253, 1254, 1255 Symbol sets 7 bits code page: USA, BRITISH, GERMAN, (Code pages)
  • Page 75 7 Specifications Printer Programming Language PPLZ Programming Language PPLZ 8 (A~H) fonts with different point size. 8 AGFA fonts: 7 (P~V) fonts with fixed different Internal fonts point size (not scalable). 1 (0) font with scaling point size. USA1, USA2, UK, HOLLAND, DENMARK/NORWAY, SWEDEN/FINLAND, GERMAN, FRANCE1, FRANCE2, ITALY, Symbol sets...

  • Page 76: Ethernet

    7 Specifications 6.6 Ethernet Properties Description Port RJ-45 Speed 10Base-T/100Base-T (Auto Detecting) Protocol ARP, IP, ICMP, UDP, TCP, HTTP, DHCP, Socket, LPR, IPv4, IPv6, SNMPv2 Mode TCP Server/Client, UDP Client Technology HP Auto-MDIX, Auto-Negotiation 6.7 Bluetooth (Option) Properties Bluetooth I/F Standard Bluetooth 4.2 Enable Device...

  • Page 77: Wireless Lan (Option)

    7 Specifications 6.8 Wireless LAN (Option) Properties Wireless LAN I/F Hardware Protocol IEEE 802.11 b/g/n Enabled Device WIRELESS PRINTER Operating -20°C ~ +85°C Temperature Destination Europe Frequency 2412 ~ 2462 MHz 2412 ~ 2472 MHz (Center Channel) Channel 1 ~ 11 ch 1 ~ 13 ch Spacing 5 MHz...

  • Page 78: Interfaces

    7 Specifications Properties Wireless LAN I/F 72.2M(Auto-sensing) Antenna External antenna Aerial power 802.11b Max +15 dBm 802.11g Max +17 dBm 802.11n Max +17 dBm Software Connection mode Infrastructure, Adhoc Default IP Address 192.168.1.1 Default Subnet Mask 255.255.0.0 Default ESSID WIRELESS PRINTER Security IEEE 802.11i Cryptograp...
  • Page 79 7 Specifications Signal Description VBUS Differential data signaling pair - Differential data signaling pair + Ground Ground...

  • Page 80: Ethernet

    7 Specifications 6.9.2 Ethernet The Ethernet uses RJ-45 cable, which is 8P8C (8-Position 8-Contact). The figure below shows its pinout. Signal Transmit+ Transmit- Receive+ Reserved Reserved Receive- Reserved Reserved...

  • Page 81: Rs-232C

    7 Specifications 6.9.3 RS-232C The RS-232C on the printer is DB9 female. It transmits data bit by bit in asynchronous start-stop mode. The figure below shows pinouts. Signal Description No Function Transmit Receive No Function Ground No Function Clear to Send Request to Send No Connection Host (DB9)

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