Page 1 VERSION 1.0 JUNE 2024 702P08979 Xerox ® C320 Color Printer User Guide...
Page 2 © 2024 Xerox Corporation. All rights reserved. Xerox is a trademark of Xerox Corporation in the United States and/ ® or other countries. Adobe ® , Adobe PDF logo, Flash ® , and PostScript ® are trademarks or registered trademarks of Adobe Systems, Inc.
Page 3: Table Of Contents
® After Initial Installation: Connecting to the Xerox Easy Assist App for Existing Printers ......51 Adding Multiple Printers to the Xerox Easy Assist App .
Page 4 Placing Separator Sheets Between Copies ..................86 Xerox ® C320 Color Printer User Guide...
Page 5 Restrict External Network Access....................133 Xerox ® C320 Color Printer User Guide...
Page 6 Troubleshooting..........................173 Xerox ® C320 Color Printer User Guide...
Page 7 Safety Certification ........................247 Xerox ® C320 Color Printer User Guide...
Page 8 Other Countries......................... . . 253 Xerox ® C320 Color Printer User Guide...
Page 9: Safety
Product Symbols ..........................21 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox ®...
Page 10: Notices And Safety
These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. The safety and environment testing and performance of this product have been verified using Xerox ® materials only.
Page 11: Conventions
C C A A U U T T I I O O N N — — S S H H O O C C K K H H A A Z Z A A R R D D : : To avoid the risk of electrical shock, do not place or use this product near water or wet locations. Xerox ® C320 Color Printer User Guide...
Page 12 C C A A U U T T I I O O N N — — P P O O T T E E N N T T I I A A L L I I N N J J U U R R Y Y : : If the printer weight is greater than 20 kg. (44 lb.), then it may require two or more people to lift it safely. Xerox ® C320 Color Printer User Guide...
Page 13 C C A A U U T T I I O O N N — — P P O O T T E E N N T T I I A A L L I I N N J J U U R R Y Y : : This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified in the User Guide can result in hazardous radiation exposure. Xerox ® C320 Color Printer User Guide...
Page 14 S S A A V V E E T T H H E E S S E E I I N N S S T T R R U U C C T T I I O O N N S S . . Xerox ® C320 Color Printer User Guide...
Page 15: Electrical Safety
• Do not place the printer in an area where people can step on the power cord. • Do not place objects on the power cord. • Do not plug or unplug the power cord while the power switch is in the On position. Xerox ® C320 Color Printer User Guide...
Page 16: Emergency Power Off
If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: • The equipment emits unusual odors or makes unusual noises.
Page 17: Operational Safety
• Do not place the printer in direct sunlight to avoid exposure to light-sensitive components. • Do not place the printer where it is directly exposed to the cold air flow from an air conditioning system. • Do not place the printer in locations susceptible to vibrations. Xerox ® C320 Color Printer User Guide...
Page 18: Printer Supplies
Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your Xerox representative for details.
Page 19: Maintenance Safety
The metallic surfaces in the fuser area are hot. Use caution when removing paper jams from this area and avoid touching any metallic surfaces. • Do not burn any consumables or routine maintenance items. For information on Xerox ® supplies recycling programs, go to www.xerox.com/gwa.
Page 20: Environmental, Health And Safety Contact Information
Safety Environmental, Health and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and supplies, contact: • United States and Canada, only: 1-800-ASK-XEROX (1-800-275-9376) • Web address: Environmental Health & Sustainability - Xerox •...
Page 21: Product Symbols
Do not touch the part or area of the printer. Do not expose the drum cartridges to direct sunlight. Do not burn the item. Do not burn the toner cartridges. Do not burn the drum cartridges. Xerox ® C320 Color Printer User Guide...
Page 22 Do not use paper attached with staples or any form of binding clip. Do not use folded, creased, curled, or wrinkled paper. Do not load or use inkjet paper. Do not reload paper that is used or printed previously. Xerox ® C320 Color Printer User Guide...
Page 23 Safety SYMBOL DESCRIPTION Do not use postcards. Do not use envelopes. Add paper or media. Paper jam Lock Unlock Paper clip Cooling Elapsed time Supply paper 1-Sided original document Hole-punched paper Xerox ® C320 Color Printer User Guide...
Page 24 SYMBOL DESCRIPTION Load letterhead face up. Load letterhead face down. Load labels face down. USB: Universal Serial Bus LAN: Local Area Network Telephone Line Weight Services Home button This item can be recycled. Xerox ® C320 Color Printer User Guide...
Page 25: Learn About The Printer
Selecting Paper........................... . 34 Xerox ® C320 Color Printer User Guide...
Page 26: Finding Information About The Printer
FIND IT HERE Initial setup instructions See the setup documentation that came with the printer. Go to www.xerox.com, search for your printer model, • Printer software then select the driver, firmware, or utility that you need. • Print driver • Printer firmware •...
Page 27 • Environmental information • In other countries and regions – See the printed warranty that came with the printer Product Information Guide – See the documentation that came with the printer or go to www.xerox.com. Xerox ® C320 Color Printer User Guide...
Page 28: Finding The Printer Serial Number
Learn About the Printer Finding the Printer Serial Number To find the printer serial number: 1. Open Door A. 2. Locate the serial number. Xerox ® C320 Color Printer User Guide...
Page 29: Printer Configurations
1. Standard Output Tray 2. Door A, Front Door 3. Manual Feeder 4. Tray 2, Optional 550+100-sheet Tray 5. Tray 1, Standard 250-sheet Tray 6. Control Panel 7. Door B, Side Door 8. Printer Stand Xerox ® C320 Color Printer User Guide...
Page 30: Removing The Internal Packaging Materials
The printer comes with internal packing materials. Remove the packing materials correctly. 1. At the front of the printer, open Door A. 2. Remove the red plastic loops and clips. 3. Close Door A. Xerox ® C320 Color Printer User Guide...
Page 31 Learn About the Printer 4. At the right-side of the printer, open the Door B, then remove the piece of cardboard on the top, and red plastic loop from the toner cartridge. 5. Close Door B. Xerox ® C320 Color Printer User Guide...
Page 32: Using The Control Panel
Set the printer to Sleep mode. Wake the printer from Sleep or Hibernate mode. Display View the printer messages and supply status. Set up and operate the printer. Indicator light Check the status of the printer. Xerox ® C320 Color Printer User Guide...
Page 33: Understanding The Status Of The Indicator Light
The printer is printing or processing data. Blinking Red The printer requires user intervention. Solid Amber The printer is in Sleep Mode. Blinking Amber The printer is in Deep Sleep or Hibernate Mode. Xerox ® C320 Color Printer User Guide...
Page 34: Selecting Paper
Exposure of paper to moisture changes can degrade its performance. Before printing, store paper in its original wrapper in the same environment as the printer for 24 to 48 hours. The Xerox ® C320 Color Printer User Guide...
Page 35: Unacceptable Paper
• For best results, store paper where the temperature is 21° C (70° F) and the relative humidity is 40 percent. • Most label manufacturers recommend printing in a temperature range of 18–24° C (65–75° F) with relative humidity between 40 and 60 percent. Xerox ® C320 Color Printer User Guide...
Page 36: Selecting Preprinted Forms And Letterhead
2-SIDED PAPER SIZE TRAY TRAY POSE FEEDER FEEDER PRINTING A A 4 4 210 x 297 mm (8.27 x 11.7 in.) A A 5 5 148 x 210 mm (5.83 x 8.27 in.) Xerox ® C320 Color Printer User Guide...
Page 37 L L e e t t t t e e r r 215.9 x 279.4 mm (8.5 x 11 in.) L L e e g g a a l l 215.9 x 355.6 mm (8.5 x 14 in.) Xerox ® C320 Color Printer User Guide...
Page 38 9 9 E E n n v v e e l l o o p p e e 98.4 x 225.4 mm (3.875 x 8.9 in.) 1 1 0 0 E E n n v v e e l l o o p p e e 104.8 x 241.3 Xerox ® C320 Color Printer User Guide...
Page 39 H H e e a a v v y y P P a a p p e e r r L L e e t t t t e e r r h h e e a a d d Xerox ® C320 Color Printer User Guide...
Page 40 60–176 g/m grain 60–216 g/m grain 60–105 g/m grain long (16–80 lb. long (16–65 lb. long (16–80 lb. long (16–80 lb. long (16–28 lb. Cover) bond Cover) bond Cover) bond Cover) bond) Xerox ® C320 Color Printer User Guide...
Page 41 • Paper less than 75 g/m (20 lb bond) must be printed with Paper Type set to Light Paper. Failure to do so may cause excessive curl which can lead to feeding errors, especially in more humid environments. Xerox ® C320 Color Printer User Guide...
Page 42 Learn About the Printer Xerox ® C320 Color Printer User Guide...
Page 43: Set Up, Install, And Configure
Networking ............................70 Xerox ® C320 Color Printer User Guide...
Page 44: Selecting A Location For The Printer
Storage temperature: 15.6–32.2° C (60–90° F) • Allow the following recommended amount of space around the printer for proper ventilation: 254 mm (10 in.) Rear 102 mm (4 in.) Right side 305 mm (12 in.) Xerox ® C320 Color Printer User Guide...
Page 45 76 mm (3 in.) Note: Additional space is needed for right side 305 mm (12 in.) and front side 508 mm (20 in.) of the printer for clearing jams and for toner and imaging unit replacements. Xerox ® C320 Color Printer User Guide...
Page 46: Attaching Cables
Connect the printer to a network. USB port Attach a keyboard or any compatible option. USB printer port Connect the printer to a computer. Power cord socket Connect the printer to an electrical outlet. Xerox ® C320 Color Printer User Guide...
Page 47: Xerox ® Easy Assist (Xea) App
To install the Xerox Easy Assist app on your smartphone, you need to scan a QR Code or search the app in the Apple App Store or Google Play Store. There are two types of XEA QR Codes: •...
Page 48 P P r r i i n n t t You can perform a print job through the Xerox Easy Assist app. In the app, select your printer, then touch Print. Select the document that you need to print from your mobile device, confirm the print settings, then touch Print.
Page 49: Easy Assist App
R R e e m m o o v v e e a a P P r r i i n n t t e e r r You can remove a printer from the Xerox Easy Assist app. On your app, select a printer, then touch Remove From My Printers.
Page 50 • Quick Connection – Search for Devices: When the printer is connected to Internet through Quick Connection, XEA app searches for nearby printers. 10. With the support of Xerox Easy Assist app, complete the general settings and register the printer on the network.
Page 51: After Initial Installation: Connecting To The Xerox Easy Assist App For Existing Printers
P R I N T E R S To install and use the Xerox Easy Assist (XEA) app for a printer that is already installed and connected to your network, you can find the QR Code on the control panel.
Page 52: Adding Multiple Printers To The Xerox Easy Assist App
• QR Code: To scan the printer QR Code with the XEA app scanner, touch QR Code. To find the QR Code of the printer, refer to After Initial Installation: Connecting to the Xerox Easy Assist App for Existing Printers.
Page 53: Setting Up And Using The Home Screen Applications
Note: To turn off the printer, press and hold the power button for 5 seconds. Set the printer to Sleep mode. Wake the printer from Sleep or Hibernate mode. Back Button Return to the previous screen. Start Button Starts the selected job. Xerox ® C320 Color Printer User Guide...
Page 54: Customizing The Home Screen
M A N A G I N G B O O K M A R K S Creating Bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Xerox ® C320 Color Printer User Guide...
Page 55 2. Click Bookmarks > Add Folder, then type a folder name. Note: To limit access to the folder, enter a PIN. 3. Click Save. Note: You can create folders or bookmarks inside a folder. To create a bookmark, refer to Creating Bookmarks. Xerox ® C320 Color Printer User Guide...
Page 56: Loading Paper And Specialty Media
C C A A U U T T I I O O N N — — T T I I P P P P I I N N G G H H A A Z Z A A R R D D : : To reduce the risk of equipment instability, keep the tray closed until needed. 1. Remove the tray. Note: To avoid paper jams, do not remove the tray while the printer is busy. Xerox ® C320 Color Printer User Guide...
Page 57 Note: Use the indicators on the bottom of the tray to position the guides. 3. Flex, fan, then align the paper edges before loading. 4. Load letterhead with the printable side face up and the top edge entering the printer last. Xerox ® C320 Color Printer User Guide...
Page 58 6. Insert the tray. 7. Load envelopes with the flap on a long edge and the flaps faced down and closed. Keep the flaps toward the right. To avoid the jams, flatten the envelopes Xerox ® C320 Color Printer User Guide...
Page 59 9. Load the labels face up in the tray, then adjust the length and width of the paper guides to fit the labels. Ensure that the stack height is below the maximum paper fill indicator. 10. Close the tray. Xerox ® C320 Color Printer User Guide...
Page 60: Loading The Manual Feeder
1. Adjust the edge guides to match the width of the paper that you are loading. Ensure that the guides fit snugly against the paper, but not too tight as to cause the paper to buckle. Xerox ® C320 Color Printer User Guide...
Page 61 • Load letterhead with the printable side face up and the top edge entering the printer last for 2-sided printing. • Load envelope with the flap side up and against the right side of the paper guide. Xerox ® C320 Color Printer User Guide...
Page 62: Loading The Multipurpose Feeder
1. Open the multipurpose feeder. Note: The multipurpose feeder is available only if the optional 550+100-sheet tray is installed. 2. Adjust the guide to match the size of the paper that you are loading. Xerox ® C320 Color Printer User Guide...
Page 63 Set up, Install, and Configure 3. Flex, fan, and align the paper edges before loading. Xerox ® C320 Color Printer User Guide...
Page 64 C C A A U U T T I I O O N N — — T T I I P P P P I I N N G G H H A A Z Z A A R R D D : : Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. • Load the paper in the tray with the hole punch on the left side of the tray. Xerox ® C320 Color Printer User Guide...
Page 65: Linking Trays
W W a a r r n n i i n n g g : : The temperature of the fuser varies according to the specified paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray. Xerox ® C320 Color Printer User Guide...
Page 66: Installing And Updating Software, Drivers, And Firmware
Note: The USB cable is sold separately. For Windows users 1. From a computer, install the print driver. For more information, refer to Installing the Printer Software. 2. Open the printers folder, then click Add a printer or scanner. Xerox ® C320 Color Printer User Guide...
Page 67: Updating Firmware
• View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. 2. Click Settings > Device > Software Update. Xerox ® C320 Color Printer User Guide...
Page 68: Exporting Or Importing A Configuration File
1. From System Preferences in the Apple menu, navigate to your printer, then select Options & Supplies. 2. Navigate to the list of hardware options, then add any installed options. 3. Apply the changes. Xerox ® C320 Color Printer User Guide...
Page 69: Installing Optional Trays
6. Turn on the printer. Add the tray in the print driver to make it available for print jobs. For more information, refer to Adding Available Options in the Print Driver. Xerox ® C320 Color Printer User Guide...
Page 70: Networking
2. Follow the instructions on the display. Using the personal identification number (PIN) method 1. From the home screen, touch Settings > Network/Ports > Wireless > Wi-Fi Protected Setup > Start PIN Method. Xerox ® C320 Color Printer User Guide...
Page 71: Configuring Wi-Fi Direct
1. From the mobile device, go to the settings menu. 2. Enable Wi-Fi, then tap Wi-Fi Direct. 3. Select the printer Wi-Fi Direct name. 4. Confirm the connection on the printer control panel. Xerox ® C320 Color Printer User Guide...
Page 72: Connecting A Computer To The Printer
D E A C T I VAT I N G T H E W I - F I N E T W O R K 1. From the home screen, touch Settings > Network/Ports > Network Overview > Active Adapter > Standard Network. 2. Follow the instructions on the display. Xerox ® C320 Color Printer User Guide...
Page 73: Checking The Printer Connectivity
2. Check the first section of the page and confirm that the status is connected. If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance. Xerox ® C320 Color Printer User Guide...
Page 74 Set up, Install, and Configure Xerox ® C320 Color Printer User Guide...
Page 75: Secure The Printer
Restoring Factory Default Settings......................78 Xerox ® C320 Color Printer User Guide...
Page 76: Locating The Security Slot
Secure the Printer Locating the Security Slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Xerox ® C320 Color Printer User Guide...
Page 77: Erasing Printer Memory
3. Touch Start initial setup wizard or Leave printer offline, then touch Next. 4. Start the Operation. Note: This process also destroys the encryption key that is used to protect user data. Destroying the encryption key makes the data irrecoverable. Xerox ® C320 Color Printer User Guide...
Page 78: Restoring Factory Default Settings
Restoring Factory Default Settings 1. From the home screen, touch Settings > Device > Restore Factory Defaults. 2. Touch Restore Setting, select the settings that you want to restore. 3. Touch Restore. 4. Start the operation. Xerox ® C320 Color Printer User Guide...
Page 79: Print
Adjusting Toner Darkness ........................88 Xerox ® C320 Color Printer User Guide...
Page 80: Printing From A Computer
Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document. 1. From the document that you are trying to print, open the Print dialog. 2. If necessary, adjust the settings. 3. Print the document. Xerox ® C320 Color Printer User Guide...
Page 81: Printing From A Mobile Device
Print Printing from a Mobile Device To print from a smartphone using Xerox ® Easy Assist App, go to Xerox ® Easy Assist (XEA) App. P R I N T I N G F R O M A M O B I L E D E V I C E U S I N G M O P R I A ™...
Page 82: Printing From A Flash Drive
W W a a r r n n i i n n g g : : To avoid loss of data or printer malfunction, do not touch the flash drive or the printer in the area shown while actively printing, reading, or writing from the memory device. Xerox ® C320 Color Printer User Guide...
Page 83: Supported Flash Drives And File Types
• PDF (version 1.7 or earlier) • JPEG or JPG • HTML • TIFF or TIF • XPS • GIF • Microsoft file formats (DOC, DOCX, XLS, XLSX, PPT, • BMP PPTX) • PNG • PCX • DCX Xerox ® C320 Color Printer User Guide...
Page 84: Configuring Confidential Jobs (Secure Print)
Require All Jobs to be Held Set the printer to hold all print jobs. Keep duplicate documents Set the printer to print all documents with the same file name. Xerox ® C320 Color Printer User Guide...
Page 85: Printing Confidential And Other Held Jobs
4. Click Print. 5. From the printer home screen, release the print job. Touch Held jobs > select your computer name > Confidential > enter the PIN > select the print job > Print. Xerox ® C320 Color Printer User Guide...
Page 86: Placing Separator Sheets Between Copies
Print Placing Separator Sheets Between Copies 1. From the home screen, touch Settings > Print > Layout > Separator Sheets > Between Copies. 2. Print the document. Xerox ® C320 Color Printer User Guide...
Page 87: Canceling A Print Job
Print Canceling a Print Job 1. From the home screen, touch Cancel Job. 2. Select the job to cancel. Note: You can also cancel a job by touching Job Queue. Xerox ® C320 Color Printer User Guide...
Page 88: Adjusting Toner Darkness
Print Adjusting Toner Darkness 1. From the home screen, touch Settings > Print > Quality > Toner Darkness. 2. Select a setting. Xerox ® C320 Color Printer User Guide...
Page 89: Use Printer Menus
Troubleshooting..........................151 Xerox ® C320 Color Printer User Guide...
Page 90: Menu Map
S S u u p p p p l l i i e e s s P P l l a a n n • Plan Activation • Subscription Service • Plan Conversion Troubleshooting Print Quality Test Pages Xerox ® C320 Color Printer User Guide...
Page 91: Device
(UTC+user) Custom. – UTC (GMT) Offset • Key ID and Password appear only when – DST Start Enable Authentication is set to MD5 key. – DST End – DST Offset • Network Time Protocol Xerox ® C320 Color Printer User Guide...
Page 92: Eco-Mode
Configure the print settings of the printer. • Sides (1-Sided*) • Pages per Side (Off*) • Toner Darkness (4*) • Color Saver (Off*) Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 93: Remote Operator Panel
Secondary SMTP Gateway – Secondary SMTP Gateway Port (25*) – SMTP Timeout (30 seconds*) – Reply Address – Always use SMTP default Reply Address (Off*) – Use SSL/TLS (Disabled*) – Require Trusted Certificate (On*) Xerox ® C320 Color Printer User Guide...
Page 94 E E r r r r o o r r P P r r e e v v e e n n t t i i o o n n Set the printer to restart when an error occurs. • Auto Reboot – Auto Reboot (Reboot never*) Xerox ® C320 Color Printer User Guide...
Page 95 J J a a m m C C o o n n t t e e n n t t R R e e c c o o v v e e r r y y Set the printer to reprint jammed pages. • Jam Recovery – Auto* – – Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 96: Power Management
S S c c h h e e d d u u l l e e P P o o w w e e r r M M o o d d e e s s Schedule the printer when to enter Sleep or Hibernate mode. • Schedules – Add New Schedule Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 97: Restore Factory Defaults
T T r r a a y y C C o o n n f f i i g g u u r r a a t t i i o o n n Set the paper source that the user fills when a prompt to load paper appears. • Paper Prompts Xerox ® C320 Color Printer User Guide...
Page 98 P P r r i i n n t t e e r r E E m m u u l l a a t t i i o o n n s s Enable Prescribe emulation. • Enable Prescribe Xerox ® C320 Color Printer User Guide...
Page 99 D D e e v v i i c c e e O O p p e e r r a a t t i i o o n n s s Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as • Safe Mode possible, despite known issues. Xerox ® C320 Color Printer User Guide...
Page 100 T T o o n n e e r r p p a a t t c c h h s s e e n n s s o o r r s s e e t t u u p p Print a diagnostic page that contains information on toner patch sensor calibration. • Print TPS information page Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 101: Visible Home Screen Icons
S I T E M A P MENU ITEM DESCRIPTION Helpful Links Setup The Helpful Links page provides direct links to Web pages on www.xerox.com. These links provide you with • Home Page helpful information for your printer. • Registration • Order Supplies •...
Page 102: Software Update
U U p p l l o o a a d d a a S S o o f f t t w w a a r r e e F F i i l l e e To locate the software file to upload, click Browse then navigate to the folder where the software file is Browse for file located. Click Upload or Reset. Xerox ® C320 Color Printer User Guide...
Page 103: Remote Services Data Upload
Specify the printer location. The maximum length is 63 characters C C o o n n t t a a c c t t Specify the contact information for the printer. The maximum length is 63 characters. Xerox ® C320 Color Printer User Guide...
Page 104: Print
P P a a g g e e s s p p e e r r S S i i d d e e O O r r d d e e r r i i n n g g Specify the positioning of multiple page images when Xerox ® C320 Color Printer User Guide...
Page 105: Setup
R R e e s s o o u u r r c c e e S S a a v v e e Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a • Off* Xerox ® C320 Color Printer User Guide...
Page 106: Quality
P P r r i i n n t t R R e e s s o o l l u u t t i i o o n n Set the resolution for the printed output. • 4800 CQ* Note: 4800 CQ provides high-quality output at • 1200 dpi maximum speed. Xerox ® C320 Color Printer User Guide...
Page 107 • Off sets the printer to receive the color correction from the software. • Auto* • Auto sets the printer to apply different color profiles • Manual to each object on the printed page. Xerox ® C320 Color Printer User Guide...
Page 108: Job Accounting
• Email Current Log Note: The value defined in Accounting Log • Email & Delete Current Log Frequency determines when this action is • Post Current Log triggered. • Post & Delete Current Log Xerox ® C320 Color Printer User Guide...
Page 109 Specify the prefix for the log files. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 110: Pdf
W W a a i i t t T T i i m m e e o o u u t t Enable the printer to wait for more data before canceling a print job. • Off • On* 15–65535 (40*) Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 111: Pcl
P P C C L L X X L L M M i i n n i i m m u u m m L L i i n n e e W W i i d d t t h h Xerox ® C320 Color Printer User Guide...
Page 112 Set the printer to end a print job after it has been idle for the specified amount of time in seconds. • Off • On* 1–255 (90*) Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 113: Image
Specify the orientation of text and graphics on the page. • Portrait* • Landscape • Reverse Portrait • Reverse Landscape Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 114: Paper
Specify the unit of measurement for the universal paper. • Inches • Millimeters Note: Inches are the U.S. factory default setting. Millimeters are the international factory default setting. Note: Some menu options are only available in Embedded Web Server. Xerox ® C320 Color Printer User Guide...
Page 115 Note: Custom Type is supported only in some • Glossy printer models. • Labels • Vinyl Labels • Bond • Envelope • Letterhead • Preprinted • Colored Paper • Light Paper • Heavy Paper • Rough/Cotton • Custom Type [x] Xerox ® C320 Color Printer User Guide...
Page 116: Usb Drive
P P a a g g e e s s p p e e r r S S i i d d e e O O r r d d e e r r i i n n g g Specify the positioning of multiple page images when using Pages per Side menu. • Horizontal* Xerox ® C320 Color Printer User Guide...
Page 117 B B l l a a n n k k P P a a g g e e s s Print blank pages in a print job. • Do Not Print* • Print Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 118: Network/Ports
E E n n a a b b l l e e L L L L D D P P Enable Link Layer Discovery Protocol (LLDP) in the printer. • Off* • On Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 119: Wireless
• 802.1x - RADIUS – 802.1x Encryption Mode – WPA + – WPA2 – WPA2 + PMF I I P P v v 4 4 Enable and configure IPv4 settings in the printer. • Enable DHCP Xerox ® C320 Color Printer User Guide...
Page 120 N N e e t t w w o o r r k k A A d d d d r r e e s s s s Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default • PS SmartSwitch printer language. – – Xerox ® C320 Color Printer User Guide...
Page 121: Wi-Fi Direct
A A u u t t o o - - A A c c c c e e p p t t P P u u s s h h B B u u t t t t o o n n R R e e q q u u e e s s t t s s Accept requests to connect to the network automatically. • Off* • On Note: Accepting clients automatically is not secured. Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 122: Airprint
For more information, refer to Confidential Print Setup. U U p p d d a a t t e e F F i i r r m m w w a a r r e e Xerox ® C320 Color Printer User Guide...
Page 123: Mobile Services Management
N N e e t t w w o o r r k k A A d d d d r r e e s s s s Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of PCL SmartSwitch the default printer language. • Off • On* Xerox ® C320 Color Printer User Guide...
Page 124: Tcp/Ip
Z Z e e r r o o C C o o n n f f i i g g u u r r a a t t i i o o n n N N a a m m e e Specify a service name for the zero configuration network. Xerox ® C320 Color Printer User Guide...
Page 125 • Block All Ports* • Block Printing Only • Block Printing and HTTP Only M M T T U U Specify a maximum transmission unit (MTU) parameter for the TCP connections. 256–1500 Ethernet (1500*) Xerox ® C320 Color Printer User Guide...
Page 126: Snmp
Note: An asterisk (*) next to a value indicates the factory default setting. S N M P Note: This menu appears only in network printers or printers that are attached to print servers. Xerox ® C320 Color Printer User Guide...
Page 127 User Name – Authentication Password – Privacy Password • Authentication Hash – – SHA1* • Minimum Authentication Level – No Authentication, No Privacy – Authentication, No Privacy – Authentication, Privacy* • Privacy Algorithm Xerox ® C320 Color Printer User Guide...
Page 128 • Service Required – – Off* • Cover Opened – – Off* • Page Complexity Error – – Off* • Offline – – Off* • Printer MIB (RFC 1759) – – Off* • MPS MIB Xerox ® C320 Color Printer User Guide...
Page 129: Ipsec
I I P P S S e e c c S S A A L L i i f f e e t t i i m m e e ( ( H H o o u u r r s s ) ) Specify the IPSec SA expiry period. • 1 • 2 • 4 Xerox ® C320 Color Printer User Guide...
Page 130: 130
• EAP - TLS (On*) • EAP - TTLS (On*) • TTLS Authentication Method – CHAP – MSCHAP – MSCHAPv2* – Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 131: Lpd Configuration
Enable HTTP Server (On*) Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS (On*) Enable Hypertext Transfer Protocol Secure (HTTPS) to encrypt data transferring to and from the print server. Xerox ® C320 Color Printer User Guide...
Page 132: Usb
Set the printer to process Macintosh binary PostScript print jobs. • Auto* • On Note: • Off • Auto processes print jobs from computers using either Windows or Macintosh operating. • Off filters PostScript print jobs using the standard protocol. Xerox ® C320 Color Printer User Guide...
Page 133: Restrict External Network Access
Universal Print allows administrators to manage printers without the need for on-premises print servers. Universal Print enables users to access cloud printers without the need for print drivers. You can use the Universal Print page to register your Xerox ®...
Page 134 Universal Print service. After registration, Universal Print does not use the account again. 4 A Xerox Universal Print window appears. Click Continue and close the window. Note: For more information, refer to the Embedded Web Server Administrator Guide.
Page 135 Type the registered name on the text field, and click Search. Once the printer appears on the list, click Add Device. Note: Windows 11 supports PIN-protected printing. For example, to protect your print, you can use a 4-digit PIN between 0 and 9. Xerox ® C320 Color Printer User Guide...
Page 136: Security
Important: Some features are system administrator functions, and the options are hidden from view. For more information, refer to www.xerox.com to view the Embedded Web Server Administrator Guide and drivers for your printer. Note: Some menu options are only available in Embedded Web Server. Xerox ® C320 Color Printer User Guide...
Page 137: Login Methods
M M a a n n a a g g e e P P e e r r m m i i s s s s i i o o n n s s Control access to the printer management options. • Device Management – Remote Management – Firmware Updates Xerox ® C320 Color Printer User Guide...
Page 138 M M a a n n a a g g e e G G r r o o u u p p s s / / P P e e r r m m i i s s s s i i o o n n s s Show a list of all saved groups in the printer. Xerox ® C320 Color Printer User Guide...
Page 139 LDAP Setup Authentication Type • LDAP • LDAP + GSSAPI General Information • Setup Name • Server Address • Server Port • Required User Input – User Name and Password Xerox ® C320 Color Printer User Guide...
Page 140 • S S e e a a r r c c h h A A t t t t r r i i b b u u t t e e s s – – – givenName – samaccountname – – [mail attribute] – [fax attribute] – Custom Attribute 1 – Custom Attribute 2 – Custom Attribute 3 Xerox ® C320 Color Printer User Guide...
Page 141: Certificate Management
C C o o n n f f i i g g u u r r e e C C e e r r t t i i f f i i c c a a t t e e D D e e f f a a u u l l t t s s Set the default values for generated certificates. • Common Name • Organization Name Xerox ® C320 Color Printer User Guide...
Page 142: Schedule Usb Devices
R R e e m m o o t t e e S S y y s s l l o o g g F F a a c c i i l l i i t t y y Specify a facility code that the printer uses when sending log events to a remote server 0 - Kernel Messages 1 - User-Level Messages 2 - Mail System Xerox ® C320 Color Printer User Guide...
Page 143 R R e e m m o o t t e e S S y y s s l l o o g g N N o o n n - - L L o o g g g g e e d d E E v v e e n n t t s s Send all events, regardless of severity level, to the Xerox ® C320 Color Printer User Guide...
Page 144 D D i i g g i i t t a a l l l l y y S S i i g g n n E E x x p p o o r r t t s s Add a digital signature to each exported log file. Xerox ® C320 Color Printer User Guide...
Page 145: Login Restrictions
• Off* • 1 Hour Note: A held job is either Confidential, Repeat, • 4 Hours Reserve, or Verify. • 24 Hours • 72 Hours • 1 Week Xerox ® C320 Color Printer User Guide...
Page 146: Encryption
I I n n t t e e r r n n a a l l S S t t o o r r a a g g e e Encryption happens automatically when a storage drive is installed. Encryption enabled Xerox ® C320 Color Printer User Guide...
Page 147: Erase Temporary Data Files
T T P P M M F F i i r r m m w w a a r r e e U U p p d d a a t t e e The TPM can be updated with the most recent available firmware. • Current Version • Available version • Update TPM firmware Note: Some menu options are only available in Embedded Web Server. Xerox ® C320 Color Printer User Guide...
Page 148: Miscellaneous
A A l l l l o o w w E E n n c c r r y y p p t t i i o o n n o o f f S S e e r r v v i i c c e e N N o o n n v v o o l l a a t t i i l l e e M M e e m m o o r r y y Enables encryption of the service nonvolatile memory. • Off* • On Note: An asterisk (*) next to a value indicates the factory default setting. Xerox ® C320 Color Printer User Guide...
Page 149: Reports
W W i i - - F F i i D D i i r r e e c c t t C C o o n n n n e e c c t t e e d d C C l l i i e e n n t t s s Print a page that shows the list of devices that are connected to the printer using Wi-Fi Direct. Note: This menu item appears only when Enable Wi-Fi Direct is set to On. Xerox ® C320 Color Printer User Guide...
Page 150: Supplies Plan
• Check Subscription following: 1 Go to Settings > Supplies Plan > Subscription Service. 2 For Subscription Service, click Check Subscription, then follow the directions provided by your Xerox representative. Subscription Service plans are not offered in all geographic locations. Xerox ®...
Page 151: Troubleshooting
P P r r i i n n t t Q Q u u a a l l i i t t y y T T e e s s t t P P a a g g e e s s Print sample pages to identify and correct print quality defects. Xerox ® C320 Color Printer User Guide...
Page 152 Use Printer Menus Xerox ® C320 Color Printer User Guide...
Page 153: Maintenance
Moving the Printer to Another Location....................171 Xerox ® C320 Color Printer User Guide...
Page 154: Checking The Status Of Parts And Supplies
1. From the home screen, touch Status/Supplies. 2. Select the parts or supplies that you want to check. Note: You can also access this setting by touching the top section of the home screen. Xerox ® C320 Color Printer User Guide...
Page 155: Configuring Supply Notifications
• If you are using a proxy server, then temporarily disable it to load the web page correctly. 2. Click Settings > Device > Notifications. 3. From the Supplies menu, click Custom Supply Notifications. 4. Select a notification for each supply item. 5. Save the changes. Xerox ® C320 Color Printer User Guide...
Page 156: Setting Up Email Alerts
2. Click Settings > Device > Notifications > Email Alert Setup, then configure the settings. Note: For more information on SMTP settings, contact your email provider. 3. Save the changes. 4. Click Setup Email Lists and Alerts, then configure the settings. 5. Save the changes. Xerox ® C320 Color Printer User Guide...
Page 157: Viewing Reports
Maintenance Viewing Reports 1. From the home screen, touch Settings > Reports. 2. Select the report that you want to view. Xerox ® C320 Color Printer User Guide...
Page 158: Ordering Supplies
U S I N G G E N U I N E X E RO X S U P P L I E S Your Xerox printer is designed to function best with genuine Xerox supplies. Use of third-party supplies can affect the performance, reliability, or life of the printer and its imaging components.
Page 159: Replacing Supplies
R E P L A C I N G A TO N E R C A RT R I D G E 1. Open Door B. 2. Remove the used toner cartridge. 3. Unpack the new toner cartridge. Xerox ® C320 Color Printer User Guide...
Page 160 Maintenance 4. Insert the new toner cartridge until it clicks into place. 5. Close Door B. Xerox ® C320 Color Printer User Guide...
Page 161: Replacing The Waste Toner Bottle
2. Remove the used waste toner bottle. Note: To avoid spilling the toner, place the bottle in an upright position. 3. Unpack the new waste toner bottle. 4. Insert the new waste toner bottle. Xerox ® C320 Color Printer User Guide...
Page 162: Replacing The Imaging Kit
W W a a r r n n i i n n g g : : Do not perform this procedure when the printer is printing. 1. Open Door A and Door B. 2. Remove the waste toner bottle. 3. Remove the toner cartridge from the printer. Xerox ® C320 Color Printer User Guide...
Page 163 Pull the Imaging Kit out slowly from the printer and take out the Imaging Kit by holding the handles on both sides. Note: Refer to the installation instructions included in the Imaging Kit. Xerox ® C320 Color Printer User Guide...
Page 164 W W a a r r n n i i n n g g : : Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs. Xerox ® C320 Color Printer User Guide...
Page 165 Note: When replacing the Black Imaging Kit, ensure to insert the existing Color Imaging Units into the new tray received with Black Imaging Kit. 7. Hold the handles of the Imaging Kit and insert it back into the printer. Xerox ® C320 Color Printer User Guide...
Page 166 8. To lock the Imaging Kit, pull down the lever. 9. Insert the toner cartridge back into the Imaging Kit. Note: Refer to the installation instructions included in the Imaging Kit. 10. Insert the waste toner bottle back into the printer. Xerox ® C320 Color Printer User Guide...
Page 167: Resetting The Supply Usage Counters
Resetting counters on the supply or part without proper remanufacturing can cause damage to your printer. After resetting the supply or part counter, your printer may display an error indicating the presence of the reset item. Xerox ® C320 Color Printer User Guide...
Page 168: Cleaning Printer Parts
C L E A N I N G T H E F E E D R O L L S 1. Turn off the printer, then unplug the power cord from the electrical outlet. Xerox ® C320 Color Printer User Guide...
Page 169 C C A A U U T T I I O O N N — — P P O O T T E E N N T T I I A A L L I I N N J J U U R R Y Y : : To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Xerox ® C320 Color Printer User Guide...
Page 170: Saving Energy And Paper
• Print multiple pages on a single sheet of paper. • Use the preview feature to see how the document looks like before printing it. • Print one copy of the document to check its content and format for accuracy. Xerox ® C320 Color Printer User Guide...
Page 171: Moving The Printer To Another Location
• Ensure that your fingers are not under the printer when you set it down. • Ensure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Xerox ® C320 Color Printer User Guide...
Page 172 Maintenance Xerox ® C320 Color Printer User Guide...
Page 173: Troubleshooting
Contacting Customer Support ......................238 Xerox ® C320 Color Printer User Guide...
Page 174: Print Quality Problems
Text or Images Cut Off • Toner Easily Rubs Off • Uneven Print Density • Horizontal Dark Lines • Vertical Dark Lines • Horizontal White Lines • Vertical White Lines • Repeating Defects Xerox ® C320 Color Printer User Guide...
Page 175: Printing Problems
To print test pages, refer to the following information: 1. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. 2. For printer models without a touch-screen, to navigate through the settings, press the OK button. Xerox ® C320 Color Printer User Guide...
Page 176 2 Insert the black imaging unit, then insert the color imaging kit. 3 Print the document. Is the printer printing blank or white pages? Xerox ® C320 Color Printer User Guide...
Page 177 S S t t e e p p 3 3 Go to step 4. The problem is solved. 1 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Xerox ® C320 Color Printer User Guide...
Page 178 1 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. 2 Print the document. Is the print too dark? Xerox ® C320 Color Printer User Guide...
Page 179 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 180 The problem is solved. Support. 1 Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust. 2 Print the document. Do ghost images appear on prints? Xerox ® C320 Color Printer User Guide...
Page 181 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 182 10 minutes. Extended exposure to light may cause print quality problems. W W a a r r n n i i n n g g : : Do not touch the Xerox ® C320 Color Printer User Guide...
Page 183 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 184 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 185 The problem is solved. 1 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Note: Ensure that the settings matches the paper loaded in the tray. Xerox ® C320 Color Printer User Guide...
Page 186 Go to step 6. The problem is solved. Check if the paper has texture or rough finishes. 1 Replace textured or rough paper with plain paper. 2 Print the document. Is the print light? Xerox ® C320 Color Printer User Guide...
Page 187 Doing so may affect the quality of future print jobs. 2 Insert the black imaging unit, then insert the color imaging kit. 3 Print the document. Is the print light? Xerox ® C320 Color Printer User Guide...
Page 188 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 189 3 Remove, then insert the developer unit of the missing color. 4 Insert the toner cartridge of the missing color. 5 Insert the color imaging kit. 6 Print the document. Are some colors missing on print? Xerox ® C320 Color Printer User Guide...
Page 190 The problem is solved. 1 Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Note: Ensure that the settings matches the paper loaded in the tray. Xerox ® C320 Color Printer User Guide...
Page 191 1 Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. 2 Print the document. Is the print mottled? Xerox ® C320 Color Printer User Guide...
Page 192 Doing so may affect the quality of future print jobs. 2 Insert the black imaging unit, then insert the color imaging kit. 3 Print the document. Is the print mottled? Paper Curl Xerox ® C320 Color Printer User Guide...
Page 193 Note: You can also change the settings on the printer control panel. Navigate to: Settings > Paper > Tray Configuration > Paper Size/Type. 2 Print the document. Is the paper curled? Xerox ® C320 Color Printer User Guide...
Page 194 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 195 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 196 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 197 10 minutes. Extended exposure to light may cause print quality problems. W W a a r r n n i i n n g g : : Do not touch the Xerox ® C320 Color Printer User Guide...
Page 198 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 199 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 200 Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. • If horizontal dark lines keep appearing on the prints, then refer to Repeating defects topic. Xerox ® C320 Color Printer User Guide...
Page 201 P P o o t t e e n n t t i i a a l l D D a a m m a a g g e e : : Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Xerox ® C320 Color Printer User Guide...
Page 202 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 203 P P o o t t e e n n t t i i a a l l D D a a m m a a g g e e : : Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Xerox ® C320 Color Printer User Guide...
Page 204 • Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. • If horizontal white lines keep appearing on your prints, refer to Repeating defects topic. Xerox ® C320 Color Printer User Guide...
Page 205 P P o o t t e e n n t t i i a a l l D D a a m m a a g g e e : : Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Xerox ® C320 Color Printer User Guide...
Page 206 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 207 P P o o t t e e n n t t i i a a l l D D a a m m a a g g e e : : Do not expose the color imaging kit and black imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Xerox ® C320 Color Printer User Guide...
Page 208 Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press OK to navigate through the settings. Xerox ® C320 Color Printer User Guide...
Page 209 • 78.5 mm (3.09 in.) • 55.0 mm (2.17 in.) • 28.3 mm (1.11 in.) F F u u s s e e r r • 79.8 mm (3.14 in.) • 94.3 mm (3.71 in.) Xerox ® C320 Color Printer User Guide...
Page 210: Print Jobs Do Not Print
For more information, see the setup documentation that came with the printer. b. Print the document. Is the document printed? Xerox ® C320 Color Printer User Guide...
Page 211: Slow Printing
Print the document. Is the printer printing slow? S S t t e e p p 3 3 Go to step 4. The problem is solved. a. Depending on your operating system, specify the print Xerox ® C320 Color Printer User Guide...
Page 212 OK to navigate through the settings. b. Print the document. Is the printer printing slow? S S t t e e p p 5 5 Go to step 6. The problem is solved. Xerox ® C320 Color Printer User Guide...
Page 213 • Observe the recommended ambient temperature for the printer. For more information, refer to Selecting a Location for the Printer. b. Print the document. Is the printer printing slow? Xerox ® C320 Color Printer User Guide...
Page 214: Job Prints From The Wrong Tray Or On The Wrong Paper
The problem is solved. Refer to Contacting Customer Support. 1 Check if the trays are linked. For more information, refer to Linking Trays. 2 Print the document. Is the document printed from the correct tray? Xerox ® C320 Color Printer User Guide...
Page 215: The Printer Is Not Responding
Go to step 6. Insert the cables to the correct ports. Check if the cables connecting the printer and the computer are inserted to the correct ports. Are the cables inserted to the correct ports? Xerox ® C320 Color Printer User Guide...
Page 216 S S t t e e p p 7 7 The problem is solved. Refer to Contacting Customer Support. Turn off the printer, wait for about 10 seconds, then turn on the printer. Is the printer responding? Xerox ® C320 Color Printer User Guide...
Page 217: Unable To Read Flash Drive
Contacting Customer Support. 1 Check if the USB port is enabled. For more information, refer to Enabling the USB port. 2 Remove, then insert the flash drive. Does the printer recognize the flash drive? Xerox ® C320 Color Printer User Guide...
Page 218: Enabling The Usb Port
Troubleshooting Enabling the USB port From the control panel, navigate to: Settings > Network/Ports > USB > Enable USB Port. Xerox ® C320 Color Printer User Guide...
Page 219: Network Connection Problems
S S t t e e p p 4 4 The problem is solved. Go to step 5. 1 Check if the network connection is working. Note: If the connection is not working, then contact your administrator. Xerox ® C320 Color Printer User Guide...
Page 220: Cannot Connect The Printer To The Wi-Fi Network
Can the printer connect to the Wi-Fi network? S S t t e e p p 2 2 Go to step 4. Go to step 3. Check if the correct Wi-Fi network is selected. Xerox ® C320 Color Printer User Guide...
Page 221 Refer to Contacting Customer Support. Ensure that you entered the correct network password. Note: Take note of the spaces, numbers, and capitalization in the password. Can the printer connect to the Wi-Fi network? Xerox ® C320 Color Printer User Guide...
Page 222: Issues With Supplies
Not Applicable Note: To find the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. Xerox ® C320 Color Printer User Guide...
Page 223: Non-Xerox Supplies
The printer has detected a non-Xerox supply installed in the printer. Your Xerox printer is designed to function best with genuine Xerox supplies. Use of third-party supplies can affect the performance, reliability, or life of the printer and its imaging components.
Page 224: Clearing Jams
• Push the tray firmly into the printer after loading paper. Use Recommended Paper • Use only recommended paper or specialty media. • Do not load paper that is wrinkled, creased, damp, bent, or curled. Xerox ® C320 Color Printer User Guide...
Page 225: Identifying Jam Locations
• When Jam Recovery is set to On or Auto, the printer reprints jammed pages. 1. Standard Output Tray 2. Door A 3. Standard 250-sheet Tray and Optional 550-sheet Trays 4. Multipurpose Feeder 5. Manual Feeder Xerox ® C320 Color Printer User Guide...
Page 226: Paper Jam In The Standard Tray
PA P E R J A M I N T H E S TA N DA R D O U T P U T T R AY Remove the jammed paper. Note: Ensure that all paper fragments are removed. Xerox ® C320 Color Printer User Guide...
Page 227: Paper Jam In The Manual Feeder
PA P E R J A M I N T H E M A N UA L F E E D E R 1. Remove the tray and the manual feeder. 2. Remove the jammed paper. Note: Ensure that all paper fragments are removed. 3. Insert the manual feeder and the tray. Xerox ® C320 Color Printer User Guide...
Page 228: Paper Jam In Door A
W W a a r r n n i i n n g g — — P P o o t t e e n n t t i i a a l l D D a a m m a a g g e e : : To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer. Xerox ® C320 Color Printer User Guide...
Page 229 Troubleshooting 2. Remove the jammed paper from any of the following areas: Note: Ensure that all paper fragments are removed. • Fuser area • Below the fuser area Xerox ® C320 Color Printer User Guide...
Page 230 Troubleshooting • Duplex unit 3. Close Door A. Xerox ® C320 Color Printer User Guide...
Page 231: Paper Feed Problems
Settings > Paper > Tray Configuration > Paper Size/ Type. For non-touch-screen printer models, press OK to navigate through the settings. b. Send the print job. Does the envelope seal when printing? Xerox ® C320 Color Printer User Guide...
Page 232: Collated Printing Does Not Work
S S t t e e p p 3 3 The problem is solved. Refer to Contacting Customer Support. a. Reduce the number of pages to print. b. Print the document. Are the pages collated correctly? Xerox ® C320 Color Printer User Guide...
Page 233: Paper Frequently Jams
Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. b. Print the document. Do paper jams occur frequently? Xerox ® C320 Color Printer User Guide...
Page 234: Jammed Pages Are Not Reprinted
Notifications > Jam Content Recovery. For non-touch-screen printer models, press OK to navigate through the settings. 2 In the Jam Recovery menu, select On or Auto. 3 Print the document. Are the jammed pages reprinted? Xerox ® C320 Color Printer User Guide...
Page 235: Color Quality Problems
Red, green, and blue light can be added in various amounts to produce a large range of colors observed in nature. Computer screens, scanners, and digital cameras use this method to display colors. Xerox ® C320 Color Printer User Guide...
Page 236 • How the color of the object is specified in the software program (RGB or CMYK combinations) If the software program does not specify colors with RGB or CMYK combinations, then the Color Samples pages are Xerox ® C320 Color Printer User Guide...
Page 237: The Print Appears Tinted
Settings > Print > Quality > Advanced Imaging > Color Balance. For non-touch-screen printer models, press OK to navigate through the settings. b. Adjust the settings. c. Print the document. Does the print appear tinted? Xerox ® C320 Color Printer User Guide...
Page 238: Contacting Customer Support
• Error message • Printer model type and serial number To access customer support, search through the Knowledge-base, browse through user documentation, or download printer software, refer to https://support.xerox.com, and enter your product into the Search field. Xerox ® C320 Color Printer User Guide...
Page 239: Regulatory Information
Material Safety Data Sheets ....................... . 248 Xerox ® C320 Color Printer User Guide...
Page 240: Basic Regulations
Users are required to correct the interference at their own expense. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment.
Page 241: Laser Notice
Regulatory Information Changes or modifications to this device not specifically approved by the Xerox Corporation can void the authority of the user to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.
Page 242: European Union And European Economic Area Compliance
W W a a r r n n i i n n g g : : • Changes or modifications to this equipment not specifically approved by the Xerox Corporation may void the user's authority to operate this equipment.
Page 243: Energy Star
Ready mode. This delay is the result of the printer that wakes up and is typical of most imaging devices on the market. To save power, you can configure Energy Saver modes. The following options are available: Xerox ® C320 Color Printer User Guide...
Page 244 Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable resources by reducing your paper consumption.
Page 245: Eurasian Economic Community Certification
Reflexionen am Bildschirmarbeitsplatz zu vermeiden, darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden. Lärmemission Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. Importeur Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland Xerox ® C320 Color Printer User Guide...
Page 246: Turkey Rohs Regulation
The equipment complies with requirements of the Technical Regulation, approved by the Resolution of Cabinet of Ministry of Ukraine as of December 3, 2008, in terms of restrictions for the use of certain dangerous substances in electrical and electronic equipment. Xerox ® C320 Color Printer User Guide...
Page 247: Safety Certification
Regulatory Information Safety Certification This device is compliant with IEC and EN product safety standards certified by a National Regulatory Test Laboratory (NRTL). Xerox ® C320 Color Printer User Guide...
Page 248 Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • Web address: Xerox Safety Documents and Compliance Information • United States and Canada, only: 1-800-ASK-XEROX (1-800-275-9376) • Other markets, send an email request to: EHS-Europe@xerox.com Xerox ®...
Page 249 Other Countries ..........................253 Xerox ® C320 Color Printer User Guide...
Page 250: All Countries
Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmental considerations. The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market.
Page 251: North America
Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK- XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit www.xerox.com/environment. For recycling and disposal information, contact your local authorities.
Page 252: European Union
Business Users in the European Union, in accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures. If you wish to discard electrical and electronic equipment, contact your dealer or supplier, local reseller or Xerox representative for end of life take-back information prior to disposal.
Page 253: Other Countries
Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox ® C320 Color Printer User Guide...
Page 254 Recycling and Disposal Xerox ® C320 Color Printer User Guide...

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