Appendix: Troubleshooting - TP-Link Archer TBE552E User Manual

Appendix: Troubleshooting

T1 What should I do if the adapter is not detected?
• Make sure the adapter is securely located in the appropriate PCI-E slot.
• Try restarting the computer or try the adapter on a different computer.
• Make sure you meet the system requirements for the adapter.
• Make sure you use the latest driver for your specific adapter. The latest drivers can be
found at the product's Support page at
T2 How to check if I have installed the drivers successfully or not?
Please follow these steps to check if you installed the driver for your TP-Link adapter
successfully:
• Step 1. Right-click
click the Windows Button and type 'Device Manager' in the search bar (usually on the
bottom-left corner of the Desktop), and click
• Step 2. Locate Network Adapters or Bluetooth and find the relevant TP-Link adapters.
• Step 3. Right-click the adapter and select Properties. If you see 'This device is
working properly' in the Device Status box, then you have already installed the driver
successfully.
T3 What should I do if can't connect to the Wi-Fi after installing the
driver?
• Refer to T2 to check if you have installed the driver for your adapter successfully .
• Restart your computer and try again.
• Disable the antivirus software and firewall, then try again.
• Try a different PCI-E slot on the computer.
• Reinstall the driver and try again.
T4 What should I do if the Bluetooth icon doesn't appear?
• Make sure you have turned on the Bluetooth in your Windows settings. To enable
Bluetooth, go to Start
Bluetooth.
• Make sure there are no other Bluetooth devices on the computer. If there are, disable
all existing Bluetooth devices in Device Manager, then reinstall the adapter and try
again.
My Computer or This PC on your computer and select Manage. Or
> Settings > Devices
https://www.tp-link.com
Device Manager.
> Bluetooth & other devices and turn on
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