Sonova Relate 3.1 Platinum 312 Dir User Manual
  1. Manuals
  2. Brands
  3. Sonova Manuals
  4. Hearing Aid
  5. Relate 3.1 Platinum 312 Dir
  6. User manual

Sonova Relate 3.1 Platinum 312 Dir User Manual

In-the-ear (ite) hearing aid
Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Relate
3.1
in-the-ear (ITE)
hearing aid guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Relate 3.1 Platinum 312 Dir and is the answer not in the manual?

Questions and answers

Related Manuals for Sonova Relate 3.1 Platinum 312 Dir

Summary of Contents for Sonova Relate 3.1 Platinum 312 Dir

  • Page 1 Relate in-the-ear (ITE) hearing aid guide...
  • Page 2 This user guide applies to the following models: Hearing aids Wireless models: Platinum 312 Dir Relate Gold 312 Dir Relate Non-wireless models: Platinum 312 NW O Relate Platinum 10 NW O Relate Gold 312 NW O Relate Relate Gold 10 NW O...
  • Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your Relate Gold 312 Dir hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 14.
  • Page 4 Thank you Thank you for choosing these hearing aids. Please read the User guide carefully to make sure that you understand and get the best out of your hearing aids. Training is not required for handling of this device. A hearing care professional will help set up the hearing aids to your individual preferences during the fitting / sales consultation.

  • Page 5: Table Of Contents

    Table of contents 1. Quick guide ................2 2. Parts of the hearing aid ............4 3. Left and right hearing aid markings ........6 4. Turning your hearing aids on and off ........7 5. Batteries .................8 6. Putting on the hearing aid ............. 11 7.

  • Page 6: Quick Guide

    1. Quick guide Left and right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Left Right Changing batteries Remove the Open the Place battery in the sticker from battery door. battery door with the new the “+”...
  • Page 7 On/Off Push button Models with this option only: The push button on your hearing aid can have various functions. Volume control Models with this option only: To increase the volume, turn the volume control forwards. To decrease the volume, turn the volume control backwards.

  • Page 8: Parts Of The Hearing Aid

    2. Parts of the hearing aid The following pictures show the models described in this user guide. You can identify your personal model by: • Checking “Your hearing aid details” inside front of this guide. • Or comparing your hearing aid with the following shown models.
  • Page 9 Relate 312 Dir (wireless) Sound outlet / wax protection system Custom made shell Push button Battery door Volume control (optional) Relate 312 NW O (non-wireless) Sound outlet / wax protection system Custom made shell Battery door Relate 10 NW O (non-wireless) Sound outlet / wax protection system Custom made shell Push button...

  • Page 10: Left And Right Hearing Aid Markings

    3. Left and right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. The color mark is located on the battery door, on the shell (text printed in red or blue) or the shell is colored red or blue.

  • Page 11: Turning Your Hearing Aids On And Off

    4. Turning your hearing aids on and off The battery door is also the on/off switch. 1. Closed battery door = hearing aid is on 2. Opened battery door = hearing aid is off When you turn your hearing aids on you may hear a start-up melody.

  • Page 12: Batteries

    5. Batteries 1. Remove the sticker from the new battery and wait two minutes 2. Open the battery door. 3. Place battery in the battery door with the “+” symbol facing upwards. If it is diffi cult to close the battery door: Check that the battery is inserted correctly and the “+”...
  • Page 13 Low power: You will hear two beeps when the battery is low. You will have approximately 30 minutes to change the battery (this can vary, depending on the hearing aid settings and battery). We recommend that you always have a new battery on hand.
  • Page 14 • Check the following table Model Zinc air Color ANSI battery marking on code code size package Relate 312 Dir brown PR41 7002ZD 312 NW O brown PR41 7002ZD 10 NW O yellow PR70 7005ZD Please ensure you use the correct type of battery in your hearing aids (zinc-air).

  • Page 15: Putting On The Hearing Aid

    6. Putting on the hearing aid Inserting your hearing aid 1. Hold the hearing aid between your thumb and index finger with the battery door facing away from your ear. 2. If your hearing aid has a removal handle, insert by holding the hearing aid with the removal handle at the bottom.

  • Page 16: Removing Your Hearing Aid

    7. Removing your hearing aid With a removal handle 1. Hold the removal handle and carefully pull the hearing aid up and out of the ear. Without a removal handle 1. Put your thumb behind your lobe and gently press your ear upward to push the hearing aid out of the canal.

  • Page 17: Push Button

    8. Push button Your hearing aids may come with two controls that allow you to further adjust them – a push button and a rotary dial. Models with this option only: The push button on your hearing aids can be either a program control, a volume control or a combination of both.
  • Page 18 Push button as program control If the push button has been configured as a program control, each time you push the button, you will move to a different hearing aid program. Your hearing aids beep to indicate which program you are in. Program setting Beeps Program 1 (e.g.
  • Page 19 Push button as volume control If your push button has been configured as a volume control, either: Push the button on your right hearing aid to • increase the volume, and Push the button on your left hearing aid to •...

  • Page 20: Volume Control Dial

    9. Volume control dial Models with this option only: To increase the volume, turn the volume control forwards (towards nose). To decrease the volume, turn the volume control backwards (towards back of head). The volume control can be disabled by the hearing care professional.
  • Page 21 Volume setting Beeps Suggested volume level 1 beep Turning volume up short beep Turning volume down short beep Maximum volume level 2 beeps Minimum volume level 2 beeps...

  • Page 22: Iic Remote Control

    10. IIC Remote Control Adjusting Relate 10 NW O hearing aid The IIC Remote Control contains a magnet that keychain functions like a remote housing control to change the settings of some IIC Remote Relate 10 NW O Control configurations. Your hearing aid in combination with IIC Remote Control can have various functions or can remain inactive.
  • Page 23 Promptly remove the magnet as soon as your hearing aid is in the desired program or the volume is ideal for you. If you use a medical device like a pacemaker or ICD device (implantable cardioverter defi brillator), please read the specifi c user guide to clarify possible impact of magnetic fi elds to your medical device.

  • Page 24: Connectivity Overview Relate 3.1 312 Dir

    11. Connectivity overview Relate 312 Dir The illustration below shows the connectivity options available for your hearing aids. Please see the user guide that came with your accessory for more information. Please contact your hearing care professional to get a TV Connector, Remote Control, PartnerMic or Roger accessories.
  • Page 25 Using the Hearing Remote app Compatibility information Hearing Remote app can be used on phones with Bluetooth Low Energy (LE) capability. Please find phone compatibility details on: https://d-dx.aurafitphone.com/ Please find the instruction for use on: unitron.com/appguide Install Hearing Remote app for iPhone users, please scan the code: Install Hearing Remote app for...

  • Page 26: Initial Pairing Relate 312 Dir

    12. Initial pairing Relate 312 Dir Initial pairing to Bluetooth enabled device ® 1. On your device (e.g. a phone), ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled devices in the connectivity setting menu. 2. Turn your hearing aids on by closing the battery door.
  • Page 27 Consult your phone user guide for instructions on pairing a Bluetooth device with your phone. It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. Aft er the initial pairing, your hearing aids will connect automatically to the device.

  • Page 28: Phone Calls Relate 312 Dir

    13. Phone calls Relate 312 Dir Your hearing aids connect directly with Bluetooth enabled phones. When paired and ® connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up your voice through the microphones.
  • Page 29 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up your voice through the microphones. Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
  • Page 30 Ending a call A call can be ended by a long press on the push button on either hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
  • Page 31 Rejecting a call An incoming call can be rejected by a long press on the push button on either hearing aid (more than 2 seconds) or directly on your phone. long press > 2 sec...
  • Page 32 Relate 312 NW O and Relate 10 NW O only: Easy telephone Your hearing aids may also have a telephone feature, which automatically switches to a dedicated telephone program when a receiver is brought close to one of your hearing aids. You will hear a short melody when you switch to the easy telephone program.

  • Page 33: Flight Mode Relate 312 Dir

    14. Flight mode Relate 312 Dir Your hearing aids operate between 2.4 GHz– 2.48 GHz frequency range. When flying, some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions.
  • Page 34 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: 1. Open battery door. 2. Close the battery door again.

  • Page 35: Assistive Listening Devices

    15. Assistive listening devices Listening in public places Telecoil is only available on Relate 312 NW O, and Relate 10 NW O models. Telecoils pick up electromagnetic energy and convert it into sound. Your hearing aids may have a telecoil option that can help you listen in public places equipped with telecoil compatible assistive listening devices such as a loop system.

  • Page 36: Care And Maintenance

    Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid. Please use the following specifications as a guideline.
  • Page 37 If your hearing aid is performing weakly or fails to operate, clean or replace the wax guard system. If your hearing aid fails to operate after you have correctly cleaned or replaced your wax protection system and inserted new batteries, contact your hearing care professional for advice.

  • Page 38: Operating, Transport And Storage Conditions

    17. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to use, transport and store the hearing aids according to the following conditions: Transport Storage...
  • Page 39 Relate 10 NW O hearing aids are classified as IP68. This means that they are water and dust resistant and designed to withstand daily life situations. It can be worn in the rain but should not be fully submerged in water or used when taking a shower, swimming or other water activities.

  • Page 40: Service And Warranty

    Please ask the hearing care professional where you purchased your hearing aid about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries.
  • Page 41 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 42: Compliance Information

    19. Compliance information Declaration of conformity Hereby, Sonova AG declares that this product meets the requirements of the Medical Devices Regulation MDR 2017/745 and complies with Radio Equipment Directive 2014/53/EU. The full text of the EU Declarations of Conformity can be obtained from the manufacturer via the following web address: www.sonova.com/en/certificates.
  • Page 43 Notice 2 Changes or modifications made to this device not expressly approved by Sonova AG may void the FCC authorization to operate this device. Notice 3 This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada.
  • Page 44 If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 45 Radio information of your wireless hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power <1 mW Bluetooth ® Range ~ 1m Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601-1-2...
  • Page 46 Immunity standards EN 60601-1-2 IEC 60601-1-2 EN 61000-4-2 IEC 61000-4-2 EN IEC 61000-4-3 IEC 61000-4-3 EN 61000-4-4 IEC 61000-4-4 EN 61000-4-5 IEC 61000-4-5 EN 61000-4-6 IEC 61000-4-6 EN 61000-4-8 IEC 61000-4-8 EN 61000-4-11 IEC 61000-4-11 IEC 60601-1 ISO 7637-2...

  • Page 47: Information And Explanation Of Symbols

    20. Information and explanation of symbols With the CE symbol, Sonova AG confi rms that this product – including accessories – meets the xxxx requirements of the Medical Devices Regulation MDR 2017/745 as well as the Radio Equipment Directive 2014/53/EU.
  • Page 48 Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. Indicates that the device is a medical device.
  • Page 49 ® registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova is under license. Other trademarks and trade names are those of their respective owners. Indicates the date when the medical device was manufactured Indicates the manufacturer’s serial number so...
  • Page 50 This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission. IP Rating = Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of fresh water for 60 minutes and 8 hours in a dust chamber as per the IEC 60529 standard This symbol indicates that it is important for the...

  • Page 51: Troubleshooting Guide

    21. Troubleshooting guide Cause Possible remedy Issue: No sound, hearing aid not functioning Not turned on Turn on Low/dead battery Replace battery Poor battery contact Consult your hearing healthcare professional Battery upside down Insert battery plus (+) side Hearing aids blocked See “Care and with ear wax maintenance.”...
  • Page 52 Cause Possible remedy Issue: Not loud Low volume Turn up volume; see hearing healthcare professional for models without a manual volume control or if problem persists Low battery Replace battery Hearing aids not See “Putting on the hearing inserted properly aid.”...
  • Page 53 Cause Possible remedy Issue: Intermittent Low battery Replace battery Dirty battery contact Consult your hearing healthcare professional Issue: Two long beeps Low battery Replace battery Issue: Whistling Hearing aids not See “Putting on you hearing aid.” Remove and reinsert inserted properly carefully Hand/clothing near ear Move hand/clothing away...
  • Page 54 Cause Possible remedy Issue: Not clear, distorted Poorly fitting hearing Consult your hearing healthcare professional aids Hearing aids blocked See “Care and maintenance” Consult your hearing with ear wax healthcare professional Low battery Replace battery Issue: low volume on landline telephone Low volume Turn up volume Telephone not...
  • Page 55 Cause Possible remedy Issue: mobile phone calls not being heard through hearing aids (Relate 312 Dir hearing aids) Hearing aids are in flight Exit flight mode: open mode battery door, then close battery door Hearing aids are not Pair your hearing aids to paired to the phone your mobile phone (again) For any problems not listed in the guide, contact your...

  • Page 56: Important Safety Information

    22. Important safety information Please read the information and limitations-of- use information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
  • Page 57 The performance of this hearing aid has been proven by clinical and non clinical tests. It could be demonstrated, that hearing impaired people have an improved speech understanding in daily life when using hearing aids. Additionally, the outcome of non-clinical tests showed that the hearing aid works as intended and meets technical requirements.
  • Page 58 Intended use: The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Tinnitus feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
  • Page 59 Indications: General clinical indications for the use of hearing aids and Tinnitus feature are: Presence of hearing loss • Uni- or bilateral • Conductive, sensorineural or mixed • Mild to profound • Presence of a chronic tinnitus (only • applicable for devices which provide the Tinnitus feature) Contraindications: General clinical contra-indications for the use of...
  • Page 60 The primary criteria for the referral of a patient for a medical or other specialist opinion and / or treatment are as follows: Visible congenital or traumatic deformity of • the ear; History of active drainage from the ear in the •...
  • Page 61 Other abnormalities which the hearing care • professional believes are of medical concern The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies: When there is sufficient evidence that •...
  • Page 62 The records confirm that all necessary • considerations about the patient´s best interests have been made If legally required, the patient has signed a disclaimer to confirm that the referral advice has not been accepted and that it is an informed decision. Clinical benefit: Hearing aid: Improvement of speech understanding...
  • Page 63 Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by acoustic trauma.

  • Page 64: Warnings

    14. ! Changes or modifications to the hearing aid that were not explicitly approved by Sonova AG are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 65 ! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. ! In very rare cases if not securely attached, a cerumen stop can remain in your ear canal when removing the hearing aid from the ear.
  • Page 66 ! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.) • Keep the wireless device at least 15 cm (6 inches) away from the active implant. If you experience any interference do not use the wireless hearing aids and contact the manufacturer of the active implant.
  • Page 67 manufacturer. Otherwise, degradation of the performance of this equipment could result. ! Avoid strong physical impacts to the ear when wearing in-the-ear hearing aids. The stability of in- the-ear shells is designed for normal use. A strong physical impact to the ear (e.g. during sports) may cause the in-the-ear shell to break.
  • Page 68 ! Patients implanted with magnetic externally programmable CSF shunt valves may have a risk of experiencing an unintended change in their valve setting when exposed to strong magnetic fields. The receiver (loudspeaker) of hearing aids and IIC Remote Control contain static magnets. Keep a distance of 2 inches (approx.
  • Page 69 Important information Important information These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifi cally designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
  • Page 70 The batteries used in these hearing aids should not exceed 1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion) rechargeable batteries as these may cause severe damage to your hearing aids. Remove the battery if you are not using your hearing aid for a long period of time.

  • Page 71: Labeling

    Ear wax gathers naturally in your ear. Ear wax may lead to reduced perceived sound or cause the hearing aid to stop working. To prevent this, clean the hearing aid and periodically replace the wax fi lter. Labeling The serial number and year of manufacture are located on the outside of the hearing aid.
  • Page 72 Mobile phone compatibility rating Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing...
  • Page 73 The performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional.

  • Page 74: Tinnitus Masker

    Tinnitus masker The Tinnitus masker noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
  • Page 75 Should you develop any side effects whilst using the noise generator such as headaches, nausea, dizziness or heart palpitations or experience a decrease in auditory function, you should discontinue use and seek a medical evaluation. According to OSHA (Occupational Safety & Health Administration, U.S.
  • Page 76 Patient feedback Record your specific needs or concerns and bring to your first office visit after getting your hearing aids. This will help your hearing healthcare professional to address your needs. ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________ ________________________________________...
  • Page 79 Max-Eyth-Str. 20 70736 Fellbach-Oeffingen, Germany Pat. www.sonova.com/en/intellectualproperty Relate ® is a registered trademark of United- Health Group Incorporated and is manufac- tured by Sonova. For assistance, if needed, or to report unexpected operations or events, please contact Sonova at information.unitron@sonova.com...
  • Page 80 Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland 7 6 1 3 3 8 9 5 9 5 5 7 4...

This manual is also suitable for:

Relate 3.1 platinum 312 nw oRelate 3.1 platinum 10 nw oRelate 3.1 gold 312 dir 312Relate 3.1 gold 312 nw o 312Relate 3.1 gold 10 nw o

Table of Contents