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Hackers who unlawfully gain access to customer telecommunications systems are criminals. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. Siemens Informa- tion and Communication Networks, Inc. will not accept liability for any damages, including long distance charg- es, which result from unauthorized use.
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The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark. This device has been manufactured in accordance with our certified environmen- tal management system (ISO 14001). This process ensures that energy con- sumption and the use of primary raw materials are kept to a minimum, thus re- ducing waste production.
Contents Safety Precautions For Your Safety ......... . 5 Protection of the Telephone .
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Administration in a HiPath 3000/4000 system Starting up the optiPoint 400 economy/standard V3.0 ... . 62 Updating the Software ........67 Tips and Messages .
Safety Precautions Safety Precautions For Your Safety The IP telephone optiPoint 400 economy/standard V3.0 complies with the European standard EN 60 950 which deals with the safety of information technology appliances including electronic office equipment. This device has been designed with safety in mind, thus protecting both individuals and objects.
General Information General Information About the Manual The instructions within this manual will help you in administering and maintaining the optiPoint 400 economy/standard V3.0. The in- structions contain important information for safe and proper opera- tion of the optiPoint 400 economy/standard V3.0. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
For example, if the echo occurs during a teleconference, it may be that the loudspeakers and microphones need to be repositioned. Service The Siemens service department can only help you with trouble or defects on the unit itself. Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you with the right answers.
General Information Notes and Symbols Safety Information that is important for preventing injury or damages is marked specially, as they are important instructions for correct use of the unit. This symbol indicates a hazard. Failure to follow the in- structions given may result in injury or in damage to the unit.
Setting Up the Telephone Setting Up the Telephone This chapter describes how to connect the individual elements of the optiPoint 400 economy/standard V3.0 with each other and how to set up the unit ready for operation. Installing the Telephone Housing elements and connectors on the bottom of the telephone: Connector for a local power supply unit (optional) Strain relief 10/100 Mbit/s Ethernet port for LAN connection, auto-...
Setting Up the Telephone The two cable ends of the handset cord are equipped with identical four-pin Western plugs (RJ 11). If power is supplied over the LAN cable, no local power supply is required. To connect the telephone components: Plug the short end of the handset cable into the handset and the other end into the connector at the bottom of the telephone (5).
Setting Up the Telephone Passwords Depending on the specific duties and the according access rights certain passwords are required: User password Protects the user-specific settings of the optiPoint 400 economy/ standard V3.0 Administrator password Prevents unauthorized access to administrator and service functions FTP password Prevents unauthorized access to file transfer functions (e.g.
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Setting Up the Telephone Database login A phone working in an HiPath environment performs the following tasks during log-on: Registering with the database Receiving data update notifications Downloading all required data from the database Transmitting local data changes to the database While data is being download, the following display appears: 1:45PM 20.06.01...
Configuration in a HiPath 3000/4000 system Configuration in a HiPath 3000/4000 system This chapter and the following chapter “Service Documentation” describe more detailed settings and the administration of the optiPoint 400 economy/standard V3.0. These operations require good knowledge of network technology as well as of network pro- tocols, and they are normally carried out by network administra- tors.
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Configuration in a HiPath 3000/4000 system Character Entries Character entry is performed by multiple presses of the keypad keys according to the following tables. This also applies to entry of alphanumeric passwords. Press 1 Press 2 Press 3 Press 4 Press 5 space Press * to...
Configuration in a HiPath 3000/4000 system Network Menu Enter this menu to manage the network data of the optiPoint 400 economy/standard V3.0. DHCP IP Assignment Use this function to specify whether the terminal IP address is as- signed dynamically via DHCP or manually. Configuration: Confirm 01=Network?
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Configuration in a HiPath 3000/4000 system Terminal IP Address Use this function to read or change the current setting for the ter- minal IP address if DHCP configuration setting is Off. If DHCP is On, then the terminal IP address is read only. The example below shows programming when DHCP = Off.
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Configuration in a HiPath 3000/4000 system Terminal Mask Use this function to define the terminal network mask. If the DHCP IP assign is on the terminal mask will be obtained from the DHCP server during start-up of the phone. Configuration: Confirm 01=Network? >...
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Configuration in a HiPath 3000/4000 system Default Route Use this command to define the address of the router or standard gateway that allows the phone to see the rest of the network. Configuration: Confirm 01=Network? > Choose “Default route” Network: 01=DHCP IP assign? >...
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Configuration in a HiPath 3000/4000 system IP Routing Use this command to define static routes that allow access to net- work resources in other domains. The IP routing menu gives ac- cess to more network routing data consisting of 2 routes. This is in addition to the default route set in the Network menu.
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Configuration in a HiPath 3000/4000 system Quality of Service The optiPoint 400 economy/standard V3.0 supports QoS Layer 2 i.e. IEEE 802.1D prioritisation tags and VLan Id tagging as well as the QoS layer 3 i.e DiffServ codepoint. The QoS Layer 2 is implemented in the Ethernet driver. The appli- cation on the phone sends packets of data (either signalling or voice) to the Ethernet driver to be transmitted on to the network.
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Configuration in a HiPath 3000/4000 system The sub-menu of the above menu item is as follows allowing the different valid combinations to be set. QoS L2/L3: L2Off/L3On 1=L2Off/L3Off > QoS L2/L3: L2Off/L3On 2=L2Off/L3On > QoS L2/L3: L2Off/L3On 3=L2On/L3On > QoS L2/L3: L2Off/L3On 0=End? >...
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Configuration in a HiPath 3000/4000 system The QoS Layer 2 Priority Editor The QoS layer 2 priority editor allows the look-up table used by the Ethernet driver to convert layer 3 priorities to layer 2 priorities. The look-up table is a string of 64 digits where each digit has a value in the range 0 to 7.
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Configuration in a HiPath 3000/4000 system DNS IP Address Use this function to edit the DNS IP Address. Configuration: Confirm 01=Network? > Choose Network: 01=DHCP IP assign? > “DNS IP-Address” Network: 0.0.0.0 Confirm 07=DNS IP-Address? > DNS IP addr: 0.0.0.0 Confirm Change? dddddddddd ddddd...
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Configuration in a HiPath 3000/4000 system Domain Name Use this function to edit the Domain name. Configuration: Confirm 01=Network? > Choose Network: 01=DHCP IP assign? > “Domain name” Network: Confirm 08=Domain name? > Domain name:comp.name.com Confirm Change? > Domain name: Make the change company-on Domain name:...
Configuration in a HiPath 3000/4000 system System Menu Enter this menu to manage data associated with the system of the optiPoint 400 economy/standard V3.0. You can enter the System menu from the System option in the Configuration menu. PBX address System: 192.168.1.3 Confirm...
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Configuration in a HiPath 3000/4000 system Subscriber number Choose System: 02=Subscriber number? > "Subscriber number" and confirm Confirm Subscriber number: Change? > Subscirber number Make the change 146_ and confirm The change is System: 1468 02=Subscriber number? > displayed A31003-A2056-C204-1-76A9...
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Configuration in a HiPath 3000/4000 system Subscriber passsword Choose System: 03=Subscriber password? > "Subscriber password" and confirm Subscriber password: Confirm Change? > Enter subscriber password Enter password and confirm Confirm subscriber password Confirm password Subscriber password and confirm again Password accepted System: 03=Subscriber password? >...
Configuration in a HiPath 3000/4000 system File Transfer Menu Enter this menu to manage data associated with the transferring files to and from the phone. You can enter the File transfer menu from the File transfer option in the Administration menu. Download Firmware Use this function to start the download of the software application, that controls the phone's functions.
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Configuration in a HiPath 3000/4000 system Download Configuration This operation will FTP a new configuration file from a fileserver according to the details in the “File Transfer” (see page 24). Use this function to download file specified by “Cfg DL filename” and location specified by the FTP server location and the FTP login and password.
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Configuration in a HiPath 3000/4000 system Upload Configuration User specific settings will be saved to the location specified by the FTP server location and the FTP login and password in the file specified by “Cfg DL filename”. Use this function to start the up- load of the config file.
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Configuration in a HiPath 3000/4000 system Download Server IP Address Use this function to read or change the IP address of the software download server where an FTP server is running. Choose Configuration: 01=Network? > “File Transfer” Configuration and confirm 03=File transfer? >...
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Configuration in a HiPath 3000/4000 system FTP Account Name Use this function to configure the FTP account name for access to the download server. Choose Configuration: 01=Network? > “File Transfer” Configuration and confirm 03=File transfer? > Choose File Transfer: 01=DL firmware? >...
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Configuration in a HiPath 3000/4000 system FTP User Name Use this function to view or change the FTP user name. Configuration: Choose “File Transfer” 01=Network? > Configuration and confirm 03=File transfer? > File Transfer: Choose “FTP username” 01=DL firmware? > File Transfer: dddddddfred Confirm 06=FTP...
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Configuration in a HiPath 3000/4000 system FTP Password Use this function to change the FTP password required to gain ac- cess to all file transfer functions. The factory default setting for the FTP password is “123abc”. Choose Configuration: 01=Network? > “File Transfer”...
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Configuration in a HiPath 3000/4000 system FTP Path Use this function to specify the path on the FTP Download Server which is the target location for downloads and uploads. Choose Configuration: 01=Network? > “File Transfer” Configuration and confirm 03=File transfer? >...
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Configuration in a HiPath 3000/4000 system Firmware Download Filename Use this function to define the base filename of the application file to be downloaded. Choose Configuration: 01=Network? > “File Transfer” Configuration and confirm 03=File transfer? > Choose File Transfer: 01=DL firmware? >...
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Configuration in a HiPath 3000/4000 system Configuration Download Filename Use this interface to specify the filename of the configuration file to be downloaded. Choose Configuration: 01=Network? > “File Transfer” Configuration and confirm 03=File transfer? > Choose File Transfer: 01=DL firmware? >...
Configuration in a HiPath 3000/4000 system SNMP Menu Enter this menu to manage data associated with the use of SNMP. You can enter the SNMP menu from the SNMP option in the Con- figuration menu. SNMP Trap IP Address Use this function to read or change the SNMP trap IP address. The Trap listener address is the IP address of the SNMP manager, the phone reports any restarts to that location.
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Configuration in a HiPath 3000/4000 system SNMP Password Use this function to change the SNMP password required to gain access to SNMP functions. In the as-supplied condition, the SNMP password is public. Choose Configuration: 01=Network? > “SNMP” Configuration: and confirm 04=SNMP? >...
Configuration in a HiPath 3000/4000 system Speech Menu Enter this menu to manage the speech quality of the phone. You can enter the Speech menu from the Speech option in the Config- uration menu. Jitter Buffer Use this function to define the length of the jitter buffer. Configuration: Choose “Speech”...
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Configuration in a HiPath 3000/4000 system Audio Mode Use this option to specify the audio compression preferences. Configuration: Choose “Speech” 01=Network? > Configuration: and confirm 05=Speech? > Speech: Normal Choose “Audio mode” 01=Jitter buffer? > Confirm to change the Speech: G711 Always 02=Audio mode? >...
Configuration in a HiPath 3000/4000 system General Information Enter this menu to list software version and interface informations of the phone. You can enter the General Information menu from the General Information option in the Configuration menu. Application Version Use this function to read the current MAC address for the terminal. Choose Configuration: 01=Network?
Configuration in a HiPath 3000/4000 system Administration Password Use this function to change the local administrator password re- quired to gain access to all administration and diagnostic func- tions. The factory default administrator password is “123456”. Choose Configuration: 01=Network? > “Admin password”...
Configuration in a HiPath 3000/4000 system Diagnostic This chapter describes the Diagnostics menu containing numer- ous tests for the hardware and software of the optiPoint 400 economy/standard V3.0. In addition, it contains in- formation about the integration of the optiPoint 400 economy/ standard V3.0 into different communication environments, as well as about the protocols and network interfaces used.
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Configuration in a HiPath 3000/4000 system Display Test Use this function to check the display. Diagnostics: Confirm 01=Display test? > You can now check the different display modes one after the other: ABCDEFGHIJKLMNOPQRSTUVWX Go to the next display or to the previous display abcdefghijklmnopqrstuvwx Go to the next display 0123456789!"#$%&’()*+,-.
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Configuration in a HiPath 3000/4000 system LED Test All LEDs are switched on and flash until the tester confirms the display presented. Diagnostics: Confirm 02=LED test? > Check that all LED’s are S ON Continue? > on and then confirm Diagnostics: 02=LED test? >...
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Configuration in a HiPath 3000/4000 system Key Test In this test, the correct functioning of all keys of the optiPoint 400 economy/standard V3.0 is checked. Press a key – and the key currently pressed is described on the display. Diagnostics: Confirm 03=Key test? >...
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Configuration in a HiPath 3000/4000 system Audio Loop Test With the handset lifted, the transmitter and receiver capsules are bridged with a test loop. By blowing into the mouthpiece the tester can check the general functioning state of the transmitter and re- ceiver components.
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Configuration in a HiPath 3000/4000 system RAM Test A function test of the RAM area is carried out with reading and writing, and a corresponding acknowledge appears on the display. Diagnostics: Confirm 05=RAM test? > RAM: Testing Please wait... > End of test continue? >...
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Configuration in a HiPath 3000/4000 system PING Ping causes a selected IP address to be pinged and indicates whether the device at the selected address is responding or not. If it responds the response time is given, The IP address to be pinged can be selected from a predefined list plus one user spec- ified address.
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Configuration in a HiPath 3000/4000 system If the Change option is accepted by pressing the key the stan- dard IP editor is used to allow the address to be changed and saved. After editing the IP address is completed or aborted the currently selected item in the Ping list will be re-displayed.
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Configuration in a HiPath 3000/4000 system Line Monitor When the line monitor is on, the status of the two Ethernet ports is monitored according to the following table. Port Function Coding Link On = active On = 100 Mb/s 10/100 Off = 10 Mb/s On = Full duplex HDX/FDX...
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Configuration in a HiPath 3000/4000 system MIB 2 Error Count The MIB objects used to produce the MIB2 error count are: – ifInDiscards – ifln Errors – ifOutDiscards – ifOutErrors Diagnostics: Confirm 09=MIB2 err count? > MIB2 error counts are MIB2 errors = xxxxxx >...
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Configuration in a HiPath 3000/4000 system Upload/Download Status This function is used to determine the status of the last application download and configuration upload and download. Diagnostics: Confirm 10=UL/DL status? > Application download Diagnostics:ffffffffff 1=Application download f> was carried out without errors Go to the next status message...
Configuration in a HiPath 3000/4000 system Download General The optiPoint 400 economy/standard V3.0 device provides an in- ternal file management system which allows to store the following data in logical file structures: – User configuration data (local settings) – Application (including language packages, application file) –...
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Configuration in a HiPath 3000/4000 system if a directory is selected, move into that directory move up one level in the directory hierarchy move left through the list of files/directories in the current directory move right through the list of files/directories in the current directory function key exits browse mode...
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Configuration in a HiPath 3000/4000 system Download Application The optiPoint 400 economy/standard V3.0 is supplied from the factory with a complete executable software package. After the optiPoint 400 economy/standard V3.0 phone has been installed successfully and the download parameters – Terminal IP address and mask –...
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Configuration in a HiPath 3000/4000 system Download/Upload User Configuration Data The optiPoint 400 economy/standard V3.0 is supplied from the factory with default settings for the user configuration data. You may change the default user data according to your needs. After the optiPoint 400 economy/standard V3.0 phone has been installed successfully and the download parameters –...
Configuration in a HiPath 3000/4000 system Terminal Reset Restarting the Phone The HiPath optiPoint 400 economy/standard V3.0 can be restart- ed in the following ways: – Power on restart – Manual restart Should the phone get into a state where it is unusable the phone can be restarted by either of the following: - Press the following keys simultaneously while the phone is off-hook 1 9 *...
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Configuration in a HiPath 3000/4000 system Restoring the Factory Settings In order to protect against the Administrator password being changed from the factory default and then forgotten, the following procedure can be invoked to reset the optiPoint 400 economy/ standard V3.0 back to its default factory settings: Remove the network connection.
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Configuration in a HiPath 3000/4000 system Out-of-Service Conditions The optiPoint 400 economy/standard V3.0 becomes “out-of-ser- vice”, i.e. if its unable to make or receive calls in the following sit- uations: – The terminal is being remotely configured via the SNMP man- agement entity –...
Administration in a HiPath 3000/4000 system Administration in a HiPath 3000/4000 system Starting up the optiPoint 400 economy/standard V3.0 Plug in the LAN cable. Connect the device to the electricity supply using the plug-in mains adapter supplied. The service menu of the device itself must be used for initial configuration of the optiPoint 400 economy/standard V3.0.
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Administration in a HiPath 3000/4000 system Switching to German Configuration Menu This only applies to software upgrades; with the optiPoint 400 economy/standard V3.0 (in Hipath AllServe) the de- vice gets the language from the system and the configuration menu is only available in English. Call „Configuration“...
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Administration in a HiPath 3000/4000 system How to Deactivate "DHCP server on" In the following example the language has previously been changed to German. The "Configuation" menu is only available in English. If no DHCP server is included in your HiPath environment, you must enter the IP address of the telephone and the subnet mask manually on your keypad.
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Administration in a HiPath 3000/4000 system Assigning IP adress and subnet mask Assigning an IP address to the telephone Stay in the "Network" menu and enter an IP address for the tele- phone and the subnet mask. Change to "Terminal IP addr.“ Network: 01=DHCP IP assign? >...
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Administration in a HiPath 3000/4000 system Entering the IP Address of the HLB/HG3530 and the Call Number of the optiPoint 400 economy/standard V3.0 Change to the "Configuration" menu and go to: Confirm Configuration: 02=System? > Confirm System 0.0.0.0 01=PBX address? >...
Administration in a HiPath 3000/4000 system After being reset, optiPoint 400 economy/standard V3.0 will start in HFA mode. Updating the Software There are three different ways of updating the software. But for all three variants an FTP server (e.g. 3Com 3Cserver V1.1.007) is re- quired.
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Administration in a HiPath 3000/4000 system Confirm with OK. In the next window you can see whether the IP addresses have been updated and if so, which ones, or whether the file has been transferred. A31003-A2056-C204-1-76A9...
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Administration in a HiPath 3000/4000 system Update using Browser Start the browser. As address enter the IP address of the optiPoint 400 economy/standard V3.0 Then click Administration Enter the Administrator password and confirm. Confirm download application. Confirm file transfer. A31003-A2056-C204-1-76A9...
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Administration in a HiPath 3000/4000 system Download server address: IP address of the FTP server Firmware download filename: file name of the software file Action on submit: Download application Click Submit to confirm The optiPoint 400 economy/standard V3.0 will then be upgraded and after a reset it will restart with the new software.
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Administration in a HiPath 3000/4000 system Update from the Telephone Change to the "Configuration" menu. Change to 03=File transfer The IP address of the FTP server must be entered under 04=DL server address The file name must be entered under 09=Firm. DL filename The firmware update can be started under 01=DL firmware Application Software Update of Several optiPoint 400 economy/standard V3.0 using Deployment Tool:...
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Administration in a HiPath 3000/4000 system Click "OK" and start the update using "Operations/Start" (Ad- ministrator password "123456"). The devices will be updated sequentially The SW version can then be checked.using the device list (rescan) A31003-A2056-C204-1-76A9...
Administration in a HiPath 3000/4000 system Tips and Messages To get into the "Configuration" menu while optiPoint 400 economy/standard V3.0 is running, press "2", "8", "+" at the same time. optiPoint 400 economy/standard V3.0 contains a small Mini- Hub. It is possible, for example, to connect the PC via the optiPoint 400 economy/standard V3.0.
Annex Annex This Annex contains a menu overview of the optiPoint 400 economy/standard V3.0 for administrators, display messages and their handling, as well as technical data. Please re- fer to the “Operation Manual” for the operator menus. In addition, there are tables for standard assignment of function keys. Menu Overview Below you will find a graphical representation of the optiPoint 400 economy/standard V3.0 “Configuration”...
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Annex Configuration Menu Configuration menu Admin enera et or tran fer Menu selection Action Next step 01=Network? Enter Network menu to manage net- Network menu work data 02=System? Enter System menu to manage data System menu associated with the system 03=File transfer? Enter File transfer menu to manage File transfer menu...
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Annex Network Menu DHCP IP IP-A i g? IP a as ? assig ? Menu selection Action Next step 01=DHCP IP assign? Determine if DHCP is to be used Network menu 02=Terminal IP addr? Set or view terminal IP address Network menu 03=Terminal mask? Set or view the network mask for the...
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Annex QoS Menu g all g Menu selection Action Next step 1=L2/L3? 2=L3 Voice? 3=L3 Signalling? A31003-A2056-C204-1-76A9...
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Annex System Menu S s e address? Subscriber u ber? Subscriber password? Menu selection Action Next step 01=PBX address? 02=Subscriber number? 03=Subscriber password? A31003-A2056-C204-1-76A9...
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Annex File Transfer Menu File transfer menu ser er firm are ress name user Firm are name filename filename Menu selection Action Next step 01=DL firmware? Download application File transfer menu 02=DL config? Download configuration File transfer menu 03=UL config? Upload configuration File transfer menu 04=DL server IP...
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Annex SNMP Menu trap I addr? Menu selection Action Next step 01=SNMP trap IP Set or read SNMP trap IP address SNMP menu address? 02=SNMP password? Set SNMP password SNMP menu Speech Menu A d o Menu selection Action Next step 01=Jitter buffer? Set or view size of jitter buffer Speech menu...
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Annex Diagnostics Menu Diagnostics menu Audio oo Dis a test D test e test test test test ine monito status count Menu selection Action Next step 01=Display test? Display test Diagnostics menu 02=LED test? LED test Diagnostics menu 03=Key test? Keyboard test Diagnostics menu 04=Audio loop test?
Annex Messages and Alarms Errors/messages Reason Task/Solution No display No power Check power connection: – Power cord connected to phone – Power supply unit con- nected – Power line down No dial tone Several reasons Check display No ringer Ringer signal deactivated Activate ringer (see operator manual for details) Wrong or missing date and...
Annex Factory Default Settings Programmable Keys Key no. Factory setting Switch loudspeaker of the base unit on/off Redial the last number Choose a call number from the list of the last 20 numbers of incoming calls Stop/Cancel the current action Shift to the second key level A31003-A2056-C204-1-76A9...
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Annex Configuration Function Factory setting Country options Language English (US) Date/Time: Format DD.MM.YY Date 01.01.70 Time 00:00AM Call deflection Call forwarding Log forwarded calls Call duration Call waiting Call transfer Call join Contrast Dialing mode number (E.164) IC Call display number Daylight saving Auto Dial Timer...
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Annex Local Functions Function Factory setting Abbreviated dialling No entry HiPath password not set User password not set Lock Phone Memory not set A31003-A2056-C204-1-76A9...
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Annex Administration Function Factory setting DHCP IP assign Terminal IP address 0.0.0.0 Terminal mask 0.0.0.0 Default route 0.0.0.0 IP routing 0.0.0.0 (all) HiPathGK Quality of Service On, Voice=12, Signalling=18 Gatekeepers (1) 0.0.0.0 GK discovery IP address 0.0.0.0 Time to live Security Reduced Security TimeWindow...
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Annex Function Factory setting Jitter buffer normal Audio mode G.711 always Admin password 123456 User password null SNMP password public HiPath password null * Filename is postfixed by a letter a, b, c or d for the various language packages A31003-A2056-C204-1-76A9...
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Annex Technical Data Protocols H.323, H.225, H.245, TCP/IP, FTP, DHCP, SNTP Gatekeeper routed and direct routed call model Voice algorithms G.711 (64 kbit/s), G.723.1 (6,4 kbit/s) Room echo compensation Interfaces IEEE 802.3 Fast Ethernet (10/100 Mbit/s) 2 x RJ 45 TP Pin assignment: LAN receptacle Pin 1 TX +...
<F>Index Index Administration menu 13 General menu 80 Administrator password 43 Alarms 82 Alphanumeric entries 14 Handsfree distance 5 Application version 42 Hold music, download 31 Audio loop test 48 Audio mode 41 Auto discovery 11 Insert point 14 IP address 10 IP address, automatically assigned 12 Character entries 14 IP routing menu 76...
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<F>Index QoS Layer 2 Priority Editor 22 QoS menu 77 Quality of Service (QoS) 20 RAM test 49 Restarting the phone 59 Restoring the factory settings 60 ROM test 49 Routing data 19 Safety 8 Serial number 6 Service 7 SNMP menu 38 SNMP password 39 SNMP trap IP address 38...
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