Troubleshooting; Measurement Problems - Altana BYK spectro2guide Series Operating Instructions Manual

7 | Troubleshooting

7 Troubleshooting
The system provides messages on the display in case of errors or problems:
• Error messages are displayed in red color. In this case the measured values are invalid. Mea-
• Warning messages are displayed in orange color. In this case the measured values are valid.

7.1 Measurement Problems

Message
Calibration
invalid.
Please perform
calibration.
Measurement
failed!
Please repeat.
Ambient light.
Instrument
temperature
too high!
Instrument
temperature
too low!
Memory full!
Please delete
stored measurements.
Light protection ring is broken or fell off.
Sample to bright!
Please switch off
M-indices ...
Device moved during measurement.
Gloss and temperature out of range.
Temperature out of range.
Gloss out of range.
78
surement has to be repeated.
Measurement can be repeated.
spectro2guide Family
Solution
Perform calibration the external white calibra-
tion standard.
Appears if an error occurs during measure-
ment.
Make sure to completely cover measurement
aperture.
Make sure to hold the instrument stable dur-
ing measurement.
Repeat measurement.
Instrument temperature is > 45°C.
Allow the instrument to cool down.
Instrument temperature is < 5°C.
Allow the instrument to warm up.
Delete stored measurements.
Contact service.
Disable the jetness indices – see
Measurement [} 37]" - and repeat.
Appears if instrument is moved during mea-
surement. Repeat measurement on a different
spot without moving the instrument.
If message appears without movements, deac-
tivate the option Use gloss for movement
detection, see "Setting Measurement Pa-
rameter [} 23]".
This may be necessary for example when mea-
suring very thin foils.
Allow instrument to cool down and repeat.
Allow instrument to cool down and repeat.
Repeat measurement on a different spot.
BYK-Gardner GmbH
"Jetness
295 024 855 E 2405