QNAP TS-364 User Manual
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QNAP TS-364 User Manual

QNAP TS-364 User Manual

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TS-364
User Guide
Document Version: 2
29/09/2022

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Summary of Contents for QNAP TS-364

  • Page 1 TS-364 User Guide Document Version: 2 29/09/2022...

  • Page 2: Table Of Contents

    TS-364 User Guide Contents 1. Preface About This Guide................................3 Audience..................................3 Document Conventions.............................3 2. Product Overview About the TS-364................................4 Hardware Specifications............................4 Package Contents..............................6 Components................................6 Front Panel................................7 Rear Panel................................7 System Board.................................8 Front Drive Numbering............................9 Safety Information..............................9 Installation Requirements............................
  • Page 3 7. Glossary Cloud Key.................................. 54 myQNAPcloud................................54 myQNAPcloud Link..............................54 Qfinder Pro................................54 QNAP ID..................................54 QTS.....................................54 8. Notices Limited Warranty..............................55 Disclaimer................................. 55 Copyright and Trademarks............................. 55 GNU Public License..............................56 CE Notice...................................63 UKCA Notice................................63 FCC Notice.................................63 VCCI Notice................................64 BSMI Notice................................

  • Page 4: Preface

    TS-364 User Guide 1. Preface About This Guide This guide provides information about the device and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    This chapter provides basic information about the QNAP device. About the TS-364 The TS-364 is equipped with an Intel® Celeron® N5105/N5095 quad-core processor (up to 2.9 GHz burst) and can support up to 16 GB of DDR4 memory. The HDMI connections provide 4k multimedia output and the USB One Touch Copy feature allows for easy data backup and synchronization.
  • Page 6 • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives Note TS-364 drive tray caddies require additional drive tray bases for installing 2.5-inch SATA drives. You can purchase tray bases from QNAP or an authorized reseller. For details, go to https:// shop.qnap.com/.

  • Page 7: Package Contents

    TS-364 User Guide Component TS-364-N5095-4G System battery CR2032 lithium battery (3V, 225 mAh) Warning To avoid potential battery explosion, causing injury or damage to components, ensure that you replace the existing battery with a battery of the same type. Sound level 20.5 dB(A)

  • Page 8: Front Panel

    TS-364 User Guide Front Panel Component Component Status LED M.2 SSD 1 LED LAN LED M.2 SSD 2 LED USB LED Power button Drive 1 LED USB One Touch Copy button Drive 2 LED USB 3.2 Gen 1 One Touch Copy Type-A port...

  • Page 9: System Board

    TS-364 User Guide Component Component Reset button HDMI 1.4b port USB 3.2 Gen 2 Type-A ports Power input 2.5 Gigabit Ethernet activity LED Kensington security slot 2.5 Gigabit Ethernet port (RJ45) System fan 2.5 Gigabit Ethernet speed LED System Board Note This image does not include the chassis.

  • Page 10: Front Drive Numbering

    TS-364 User Guide Front Drive Numbering Note This image shows the NAS positioned on its left side. Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 11: Installation Requirements

    TS-364 User Guide • Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer. Moving Parts • Moving fan blades: Keep your body parts away from moving fan blades while the device is connected to a power source.
  • Page 12 TS-364 User Guide • Installing M.2 Solid-State Drives 3. Optional: Connect the expansion units. For details, see Connecting USB Expansion Units. 4. Connect the power cord and all applicable cables. 5. Power on the NAS. 6. Install QTS. For details, see Installation.

  • Page 13: Installation And Configuration

    Hardware Installation This section provides information on installing drives and replacing memory modules. Drive Installation The TS-364 is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid- state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning •...
  • Page 14 TS-364 User Guide 3. Remove the drive tray. a. Squeeze the clips. b. Pull out the caddy. 4. Install a drive on the tray. a. Gently pull the sides of the drive tray caddy to release the rod. b. Remove the rod.
  • Page 15 TS-364 User Guide c. Place the drive in the caddy. d. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. e. Attach the fastening pins to lock the drive to the tray.
  • Page 16 TS-364 User Guide 5. Slide the drive tray caddy into the drive bay. 6. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. c. Slide the cover to the left to secure it to the chassis.
  • Page 17 TS-364 drive tray caddies require additional 2.5-inch drive tray bases for installing 2.5- inch drives. Tray bases are an optional, separate purchase and are not included in the packaging for the TS-364. Tray bases can be purchased from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/.
  • Page 18 TS-364 User Guide Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the case cover. a. Position the NAS on its left side.
  • Page 19 TS-364 User Guide 3. Remove a drive tray caddy. a. Squeeze the clips. b. Pull out the caddy. 4. Attach a 2.5-inch drive tray base. For details, see Attaching 2.5-inch Drive Tray Bases. 5. Install a drive on the tray.
  • Page 20 TS-364 User Guide 7. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. c. Slide the cover to the left to secure it to the chassis. d. Attach the screws to the back of the NAS.
  • Page 21 TS-364 User Guide e. Place the NAS in its normal upright position. 8. Power on the NAS. Attaching 2.5-inch Drive Tray Bases 1. Gently pull the sides of the drive tray caddy to release the rod. 2. Remove the rod.
  • Page 22 TS-364 User Guide 4. Align the holes on the tray base with the pins on the caddy. 5. Attach the pins to the tray base. Removing 2.5-inch Drive Tray Bases 1. Gently pull the sides of the drive tray caddy to remove the pins from the tray base.
  • Page 23 TS-364 User Guide 2. Attach the rear right pin to the tray caddy. Installing M.2 Solid-State Drives Warning • Only qualified personnel should perform the following steps. Failure to follow instructions can result in serious injury or death. • Observe electrostatic discharge (ESD) procedures to avoid damage to components.
  • Page 24 Other moving components: Keep your hands and other body parts away from other moving components. Important • The TS-364 has two M.2 SSD slots. For a list of compatible M.2 SSDs, go to https:// www.qnap.com/compatibility. • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance.
  • Page 25 TS-364 User Guide 5. Remove each drive tray caddy. a. Squeeze the clips. b. Pull out the caddy. 6. Install a heatsink on the M.2 SSD. a. Locate the controller on the M.2 SSD. Note The controller location varies depending on the model and manufacturer of the M.2 SSD.
  • Page 26 TS-364 User Guide c. Install the heatsink on the controller. 7. Install the M.2 SSD. Note The following installation images do not include the chassis. a. Unlock the M.2 spacer by pushing down on its edge. Installation and Configuration...
  • Page 27 TS-364 User Guide b. Insert the M.2 SSD into the slot. c. Carefully press the M.2 SSD down until the spacer locks the drive into place. d. Verify that the M.2 spacer is firmly locking the M.2 SSD into place.
  • Page 28 TS-364 User Guide 8. Optional: Install an additional M.2 SSD. 9. Slide each drive tray caddy back into the NAS. 10. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case.

  • Page 29: Connecting Usb Expansion Units

    12. Connect the power cord to the electrical outlet. 13. Power on the NAS. Connecting USB Expansion Units The device supports USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. Installation and Configuration...
  • Page 30 TS-364 User Guide For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to http://www.qnap.com/go/compatibility-expansion. Expansion Unit Description Required Accessories Model TR-002 • Uses a USB 3.2 Gen 2 Type-C interface USB 3.2 Gen 2 Type-A to Type-C cable...

  • Page 31: Replacing Memory Modules

    Verify that the expansion units are listed. Replacing Memory Modules The TS-364 has two memory slots. You can increase the memory capacity of the NAS by upgrading the memory modules. When using two modules, use only QNAP modules of the same type and capacity to maintain system performance and stability.
  • Page 32 TS-364 User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the case cover.
  • Page 33 TS-364 User Guide 5. Remove each drive tray caddy. a. Squeeze the clips. b. Pull out the caddy. 6. Remove an existing module. Note The following installation images do not include the chassis. a. Push the retention clips outward simultaneously to release the module.
  • Page 34 TS-364 User Guide Warning Attempting to remove a module that is not completely released may damage the module and the motherboard. c. Hold the module by the edges. d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors.
  • Page 35 TS-364 User Guide 8. Slide each drive tray caddy back into the NAS. 9. Attach the case cover. a. Place the cover on the NAS. b. Align the cover with the grooves on the case. c. Slide the cover to the left to secure it to the chassis.
  • Page 36 TS-364 User Guide d. Attach the screws to the back of the NAS. e. Place the NAS in its normal upright position. 10. Connect all cables and external attachments. 11. Connect the power cord to the electrical outlet. 12. Power on the NAS.

  • Page 37: Qts Installation

    TS-364 User Guide c. Check the value for Total memory. QTS Installation The TS-364 uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method Description Requirements Qfinder Pro installation If the NAS is connected to your local area •...
  • Page 38 The Set the date and time screen appears. 10. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.
  • Page 39 TS-364 User Guide Methods User Actions Enter manually a. Select Input Manually. b. Specify the date and time. The NAS date and time will be the same as the configured time. Synchronize with an Internet time server Click Synchronize with an Internet time server automatically automatically.

  • Page 40: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to your respective region's site to download QTS: • China: https://install.qnap.com.cn...
  • Page 41 The Set the date and time screen appears. 12. Specify the time zone, date, and time using any of the following methods: QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard.

  • Page 42: Installing Qts Using An Hdmi Connection

    QTS installation to disable the default "admin" account. 1. Connect an HDMI display to the NAS. 2. Connect a USB keyboard to the NAS or prepare the QNAP IR remote control (not available on all models). 3. Power on the NAS.
  • Page 43 TS-364 User Guide 5. Specify the following information: • NAS name: Specify a name with 1 to 14 characters. The name supports letters (A to Z, a to z), numbers (0 to 9), and hyphens (-), but cannot end with a hyphen.

  • Page 44: Basic Operations

    TS-364 User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off.

  • Page 45: Usb One Touch Copy Button

    This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup. To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.

  • Page 46: Audio Alert

    TS-364 User Guide Audio Alert Duration Frequency Description Short beep (0.5 seconds) • The NAS is starting up. • The NAS is shutting down. • When the reset button is pressed for 3 seconds, the NAS resets configurations. • When the reset button is pressed for 15 seconds, the NAS resets configurations and reboots •...

  • Page 47: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 48: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 49: Migrating Nas Data Using Hbs 3

    TS-364 User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS.

  • Page 50: Creating A One-Way Sync Job

    TS-364 User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...

  • Page 51: Importing Local Users Or Group Settings To The Destination Nas

    TS-364 User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens.
  • Page 52 TS-364 User Guide d. Select Export user and user group settings. e. Click Next. The NAS user and user group settings are exported as a file and downloaded onto your computer. 3. Import user settings on the source NAS to the destination NAS.

  • Page 53: Troubleshooting

    TS-364 User Guide 6. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.

  • Page 54: Support And Other Resources

    RAID 6 ≥ 4 (Must be an even RAID 10 One or two member drives in two number) different pairs fail. Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 55: Glossary

    Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services...

  • Page 56: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 57: Gnu Public License

    TS-364 User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 58 TS-364 User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations.
  • Page 59 TS-364 User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you.
  • Page 60 TS-364 User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution...
  • Page 61 TS-364 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 62 TS-364 User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright...
  • Page 63 TS-364 User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid.

  • Page 64: Ce Notice

    TS-364 User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 65: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 66: Sj/T 11364-2006

    TS-364 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...

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Ts-364-n5095-4g

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