Page 1 User Manual Original instructions For safe and correct use, be sure to read the Safety Information in Safety Information and Quick Installation Guide before using the machine.
Page 3: Table Of Contents
Front and Right View ........................16 Rear View ............................16 1.3. Important ............................17 6 Essential Tips for Keeping Your RICOH Ri 2000 in Top Shape ..........21 1.4. Machine Installation ........................23 Space Needed for the Printer ......................23 Unpacking ............................
Page 4 TABLE OF CONTENTS RICOH Ri 2000 User Manual Register as a user and product on the ColorGATE Service & Support website ......54 Download software of ColorGATE RIP/MIM files ................60 Start Software(Hardware Dongle) ....................62 Start Software(Software Dongle) ....................62 License Update ..........................
Page 5 TABLE OF CONTENTS RICOH Ri 2000 User Manual 2.11. Set the Image with Heat Treatment (For White Polyester) ............117 3. Maintenance ........................118 3.1. Maintenance Schedule ......................... 122 Daily .............................. 122 Every 3 days ..........................122 Every 10 days ..........................123 Monthly............................
Page 6 TABLE OF CONTENTS RICOH Ri 2000 User Manual Changing the printer to 4-color only (White Auto Cleaning: OFF) from 4-color only (White Auto Cleaning: ON) ...................... 197 7.1. Changing the printer to 6-color mode from 4-color mode ............198 8. Ink Path Guide ......................200 9.
Page 7: How To Read The Manuals
How to Read the Manuals RICOH Ri 2000 User Manual How to Read the Manuals Before You Begin... Only appropriately trained users should operate the machine. Disclaimer Contents of this manual are subject to change without prior notice. To the maximum extent permitted by applicable laws, in no event will the manufacturer be liable for any damages whatsoever arising out of failures of this machine, losses of the registered data, or the use or non-use of this machine and operation manuals provided with it.
Page 8: Safety Symbols For This Machine
Safety Symbols for This Machine RICOH Ri 2000 User Manual Safety Symbols for This Machine The meanings of the safety symbols for this machine are as follows: Prohibition Caution Warning; Pinch Point Caution, risk of electric shock Caution, risk of having hands or arms caught...
Page 9 Safety Symbols for This Machine RICOH Ri 2000 User Manual Wear eye protection Wear protective gloves...
Page 10: Before You Begin
1. Before You Begin RICOH Ri 2000 User Manual Before You Begin 1.1. Checking the Contents of the Product...
Page 11 1. Before You Begin RICOH Ri 2000 User Manual Item Number This machine Power cord Ethernet cable Platen (Medium) Frame (Medium) Waste ink bottle...
Page 12 1. Before You Begin RICOH Ri 2000 User Manual Item Number Waste ink tubes with waste ink bottle cap ColorGATE Productionserver 10 dongle(*) ColorGATE Productionserver License card(*) Safety & Quick Installation Guide (*) Either item is included.
Page 13 1. Before You Begin RICOH Ri 2000 User Manual Maintenance Supplies Number Cleaning liquid (with dropper) Cleaning applicators Lint free wipes Heat press paper Grease Polyethylene gloves 5 sets...
Page 14 1. Before You Begin RICOH Ri 2000 User Manual Maintenance Supplies Number Squeegee Cleaning pad Head Cleaning JIG Head protection covers...
Page 15 1. Before You Begin RICOH Ri 2000 User Manual Maintenance Supplies Number Platen frame hook Recommended： Service parts (sold separately) Attaching jig for head protection cover...
Page 16: Guide To Components
1. Before You Begin RICOH Ri 2000 User Manual 1.2. Guide to Components Front and Right View Front cover Platen Touch panel White ink cartridges Color ink cartridges Emergency stop button (European and Asian/Pacific models only) Recover button (European and Asian/Pacific models only) Sub power button USB-A port (2.0)
Page 17: Important
1. Before You Begin RICOH Ri 2000 User Manual 1.3. Important Prevent Print Heads from Clogging • Shake the ink cartridge when either of these pop-ups shows up. • Replace a used ink cartridge with new one immediately to prevent print heads from clogging.
Page 18 1. Before You Begin RICOH Ri 2000 User Manual • Clean print heads to prevent them from clogging. Basic Maintenance Items for Comfortable Printing • Clean the path of carriages with grease so that they can move smoothly and print precisely.
Page 19 1. Before You Begin RICOH Ri 2000 User Manual white ink inside the printer with cleaning solution, and then install the head protection cover on the white carriage. If the power needs to be turned off for more than 3 months, install the cleaning cartridge and replace the color ink inside the printer with cleaning solution as well.
Page 20 1. Before You Begin RICOH Ri 2000 User Manual • Do not leave an error. This might cause some kind of problem. Please resolve an error shortly after the pop-up shows up. • Some parts require periodical replacement This printer includes parts that require replacement due to usage.
Page 21: Essential Tips For Keeping Your Ricoh Ri 2000 In Top Shape
As part of our commitment to your success, we want to make sure that you are getting optimal performance from your RICOH Ri 2000 while also minimizing any issues that can easily be prevented by following a few simple tips: 1.
Page 22 For details about download procedure, see page 60, "Download software of ColorGATE RIP/MIM files". 6. Exercise care when changing platens. While it is ruggedly constructed, the RICOH Ri 2000 is a precision tool and care should be taken when performing adjustments to the machine.
Page 23: Machine Installation
1. Before You Begin RICOH Ri 2000 User Manual 1.4. Machine Installation Space Needed for the Printer  Installation Space: Top View Rear: 5 cm (approx. 2.0 inches) or more Right: 60 cm (approx. 23.6 inches) or more Front: 60 cm (approx. 23.6 inches) or more Left: 60 cm (approx.
Page 24: Unpacking
1. Before You Begin RICOH Ri 2000 User Manual Unpacking • The machine weights around 140 kg (308 lb.). • Six or more people are required to lift the printer. When moving the printer, lift it slowly so that you do not strain yourself.
Page 25: Installing The Waste Ink Bottle And Ink Cartridges
1. Before You Begin RICOH Ri 2000 User Manual Installing the Waste Ink Bottle and Ink Cartridges IMPORTANT! The printer cannot determine if the waste ink bottle is connected. Make sure the waste ink bottle is connected properly. Insert the waste ink tube into the waste ink bottle.
Page 26 1. Before You Begin RICOH Ri 2000 User Manual Remove the tape and towel from the waste ink bottle connector, and then connect the two waste ink tubes to the waste ink bottle connectors on the right back side of the printer.
Page 27 1. Before You Begin RICOH Ri 2000 User Manual IMPORTANT! Install the waste ink bottle vertically. If installed horizontally, the waste ink inside could leak out. IMPORTANT! Connect the waste ink tube straight to the waste ink bottle. If the waste ink tube is bent or twisted, ink could become clogged inside the tube and thus could cause a malfunction.
Page 28 1. Before You Begin RICOH Ri 2000 User Manual Insert the ink cartridges. IMPORTANT! When installing the ink cartridges, do not touch the inside of the machine. Carefully install a cartridge in the correct position. During the initial ink charging, do not lift the front cover. Also, do not pull out the ink cartridge.
Page 29: Turning On The Power
1. Before You Begin RICOH Ri 2000 User Manual Turning On the Power • Do not use any power sources other than those that match the specifications shown in this manual. Doing so may result in fire or electric shock.
Page 30 1. Before You Begin RICOH Ri 2000 User Manual Connect the power cord to the power connecter. Turn ON the main power switch. Press the recover button. (European and Asian/Pacific models only) If using the North American model, proceed to step 4.
Page 31 1. Before You Begin RICOH Ri 2000 User Manual Hold down the sub power button for more than 2 seconds. North American model European and Asian/Pacific models After booting, the printer will perform initial ink charging if the ink is not charged.
Page 32 1. Before You Begin RICOH Ri 2000 User Manual After completing the initial ink charging, proceed to the next step.  Turning Off the Power To turn off the power, hold down the sub power button for more than 3 seconds, which is located at the front near the touch panel.
Page 33 1. Before You Begin RICOH Ri 2000 User Manual After pressing [Shut Down], the following additional warning appears. Press the main power switch to Off.
Page 34: Attaching The Platen
1. Before You Begin RICOH Ri 2000 User Manual Attaching the Platen Attach the platen. The two protrusions on the back of the platen should be set correctly into the holes in the platen base. There is a hole on the back side of the platen base that has a guide shape.
Page 35 1. Before You Begin RICOH Ri 2000 User Manual...
Page 36: Handling The Ink Cartridge
1. Before You Begin RICOH Ri 2000 User Manual Handling the Ink Cartridge • Keep infants away from polythene materials (bags, etc.) used to wrap options and cartridges/bottles for ink, cleaning solution, and pretreatment liquid. Suffocation may result if polythene materials are brought into contact with the mouth or nose.
Page 37 1. Before You Begin RICOH Ri 2000 User Manual • Do not disassemble a cartridge containing ink, cleaning solution, or pretreatment liquid. Doing so may leave ink stains or cleaning solution on your hands and fingers. • When shaking a cartridge containing ink, cleaning solution, or pretreatment liquid, be careful about safety of your surroundings and ink stains.
Page 38 1. Before You Begin RICOH Ri 2000 User Manual  Agitating New White Cartridge Please agitate the white ink before attaching a new white cartridge in the printer. IMPORTANT! Do not shake the cartridge too fast or too hard. The agitating method should follow the following: •...
Page 39: Handling The Waste Ink Bottle
1. Before You Begin RICOH Ri 2000 User Manual Handling the waste ink bottle • If the waste ink gets into contact with your eyes, wash them immediately with running water. Consult a doctor if necessary. • Keep the waste ink bottle out of reach of children.
Page 40 1. Before You Begin RICOH Ri 2000 User Manual  Removing the Waste Ink tube It is recommended to keep the waste ink tube installed unless absolutely necessary. If it is necessary to remove the waste ink tube, use the below instructions.
Page 41: Handling The Front Cover
1. Before You Begin RICOH Ri 2000 User Manual Handling the Front Cover  Opening the Front Cover • When lifting and lowering the front cover, be sure to hold the part shown below. Be careful so that your hand or any other part of your body is not caught with the front cover.
Page 42 1. Before You Begin RICOH Ri 2000 User Manual  Closing the Front Cover Close the front cover by grasping the handle on the side of the front cover.
Page 43: Control Panel Functions
1. Before You Begin RICOH Ri 2000 User Manual 1.5. Control Panel Functions Print Tab Status bar Press/Drag down the status bar to open the status screen menu. Machine status There are 4 possible colors. Green: The printer is fully functional.
Page 44: Status
1. Before You Begin RICOH Ri 2000 User Manual [STOP] Stops any current movement of the platen and allows you to cancel the print job. [HEIGHT ADJUST] Starts the height adjustment of the platen. Function Tabs Switches the menu displayed on the touch screen.
Page 45: Maintenance Tab
1. Before You Begin RICOH Ri 2000 User Manual Maintenance Tab [NOZZLE CHECK] Prints a nozzle check pattern result. It is recommended that this is performed daily to monitor the printer. [AUTO HEAD CLEAN] Performs head cleaning automatically using systems components.
Page 46: Service Part Status Tab
1. Before You Begin RICOH Ri 2000 User Manual [HEAD ALIGNMENT] Prints an adjustment pattern for the print head alignment so that print heads can be aligned to each other. [TABLE ALIGNMENT] Prints an adjustment pattern to the platen to check and tune the platen indexing.
Page 47: Settings Tab
1. Before You Begin RICOH Ri 2000 User Manual Settings Tab [INK PATH CONTROL] Performs the ink path control. If you press this button, you can flush the printer. For details, see page 200, "Ink Path Guide". [OPTION] You can change the following settings via the Option screen.
Page 48 1. Before You Begin RICOH Ri 2000 User Manual [STORED JOB] If selected, jobs in internal memory will be deleted after a selected # of days, the default is this is tuned off so jobs are not deleted. [FACTORY RESET] Set Head.
Page 49: Printer Setup
1. Before You Begin RICOH Ri 2000 User Manual 1.6. Printer Setup The setting of IP address for the machine The setting method of IP address for this machine are two patterns. Case1: For connecting directly to the printer from a PC that is not parts of a network.
Page 50 1. Before You Begin RICOH Ri 2000 User Manual [Configuring the IP address of the machine] Press the Setting tab on the touch panel of this machine. Press [OPTION]. Press [IP ADDRESS]. If DHCP setting is “ENABLE”, change to “DISABLE”.
Page 51 1. Before You Begin RICOH Ri 2000 User Manual Case2: For DHCP setup Press the Setting tab on the touch panel of this machine. Press [OPTION]. Press [IP ADDRESS]. Setting DHCP to [ENABLE] to add the printer to an existing network.
Page 52: Usage Of Colorgate Productionserver
1. Before You Begin RICOH Ri 2000 User Manual 1.7. Usage of ColorGATE Productionserver This machine uses ColorGATE Productionserver for printing. ColorGATE Productionserver must be installed on your PC.  System Requirement(PS21: 2021/10/21) Operating systems (64-Bit): · Microsoft Windows 8.1 (Pro, Enterprise) ·...
Page 53 1. Before You Begin RICOH Ri 2000 User Manual Operation of the ColorGATE software on virtual machines is not permitted with software based licenses. Hardware based licenses ("hardware dongle"): If the virtualization solution supports USB, ColorGATE software can usually be operated with hardware based licenses.
Page 54: Register As A User And Product On The Colorgate Service & Support Website
1. Before You Begin RICOH Ri 2000 User Manual Register as a user and product on the ColorGATE Service & Support website NOTE - ColorGATE Service & Support website is available in English and German. Products after ColorGATE Productionserver 20 are only available in Windows 64 bit.
Page 55 1. Before You Begin RICOH Ri 2000 User Manual Enter “Email address”, “Password”, and “Confirm password”. Click [Next]. An assistant will guide you through the next steps. When registration is complete, the following message will be displayed.
Page 56 1. Before You Begin RICOH Ri 2000 User Manual Important! At this point, registration has not been completed yet. You can use the service by activating the user account by following the steps below. Activate the user account. You will receive a guide to activate your user account to the email address you registered.
Page 57 1. Before You Begin RICOH Ri 2000 User Manual Enter the license number of the license card included with the RICOH Ri 2000 and click [Next]. Check the contents of the license, and if there are no problems, click [Next].
Page 58 1. Before You Begin RICOH Ri 2000 User Manual Select the mode in which you want to use the license and click [Next]. Make a final review of your product registration information and click Register now if you are satisfied.
Page 59 1. Before You Begin RICOH Ri 2000 User Manual When the following screen is displayed, product registration is complete.
Page 60: Download Software Of Colorgate Rip/Mim Files
1. Before You Begin RICOH Ri 2000 User Manual Download software of ColorGATE RIP/MIM files Note - If the email you received when you execute “User registration” contains a download link for the Productionserver and MIM, download it from that download location.
Page 61 1. Before You Begin RICOH Ri 2000 User Manual Click the icon of [Download] of “PS_Ricoh_Ri_2000_Combi-MIM_ver1.0.cmp”, and then save the file in your local PC. The file name is subject to change. Download the latest version of ColorGATE Productionserver. After completed download, go to Step.12.
Page 62: Start Software(Hardware Dongle)
1. Before You Begin RICOH Ri 2000 User Manual Click icon of [Download] for the latest “PS**SetupV**.**.****.exe”, and then save the file in your local PC. The latest files are displayed at the top of the screen by default. (modified by Sort Results:) The latest version name is entered in ********.
Page 63 1. Before You Begin RICOH Ri 2000 User Manual Go to https://www.colorgate.com/support/. If you are not logged in to your user profile, click Login to log in using your email address and password. Click the [MENU] button in the upper right corner of the browser, and click [Account&Licenses].
Page 64: License Update
When the following dialog is displayed, click [Start Update…]. For details about updating the license file, see the manual or help file of ColorGATE Productionserver. Setup Driver Click [Printer], and then click [New]. Select [Ricoh] and [Ricoh Ri 2000], and then click [Next].
Page 65 Service & Support website. The MIM combination contains presettings for media, ink and metamodes available for your printer. You do not need to do this now. Select the MIM file*, and then click "Next". *Example: Filename of “RICOH Ri2000 MIM package.cmp”...
Page 66 1. Before You Begin RICOH Ri 2000 User Manual...
Page 67 1. Before You Begin RICOH Ri 2000 User Manual Check on "All" in "Media", and then click [Next]. Click [Next]. Click [Finish].
Page 68 1. Before You Begin RICOH Ri 2000 User Manual Click [Next]. If the message on the window is not displayed properly, read the following sentences. For your chosen printer, you can import MIM combinations, which can be found on ColorGATE Service &...
Page 69 1. Before You Begin RICOH Ri 2000 User Manual When the installation of Data Collector Module is finished, double-click the icon of Data Collector Module created on the desktop to complete the printer and user registration to use it. For details about how to setup and operate the Data Collector Module, see the Data Collector Module manual.
Page 70 1. Before You Begin RICOH Ri 2000 User Manual Click [Next]. Click [Finish].
Page 71: Print Method
1. Before You Begin RICOH Ri 2000 User Manual Print method Drag & drop your job file(s) from Windows Explorer into the “Job” queue. Job file(s) Select the job in the “Job” archive, and then right-click the selected job.
Page 72 1. Before You Begin RICOH Ri 2000 User Manual Click [Print]. For details about loading jobs, see the manual or help file of ColorGATE Productionserver.
Page 73: Change Of Print Mode
1. Before You Begin RICOH Ri 2000 User Manual Change of print mode Select the job in the “Job” archive, and then right-click the selected job. Click [Settings]. Click the [Media] in [Color] tab, and then select the Garment color.
Page 74 1. Before You Begin RICOH Ri 2000 User Manual Media Description Black-Garment For printing black T-shirt Ink for use : W / C / M / Y / K NOTE – Black is expressed using the garment color. Thus, you can save on white and black ink consumption.
Page 75 1. Before You Begin RICOH Ri 2000 User Manual Click [OK]. NOTE – If you want to select Uni-directional printing, click the [settings] under Advanced in [Color] tab. And, select UniDir for the same print mode as the Metamode in [Print Mode] tab.
Page 76: Special Colors: White Setting
1. Before You Begin RICOH Ri 2000 User Manual Special Colors: White setting Specify if you want to change the white print settings. Select the job in the “Job” archive, and then right-click the selected job. Click [Settings]. Click the [Settings] under Advanced in [Color] tab.
Page 77 1. Before You Begin RICOH Ri 2000 User Manual Click on the [Print Mode] tab, and then specify [White] in [Special Colors]. < White > • Off Not printing white. • Brightness - Black Substrate Select this when using the black color on black materials for printing.
Page 78 1. Before You Begin RICOH Ri 2000 User Manual Click on the [Print Mode] tab, and then specify [White] in [Special Colors]. It is required to specify this setting only if [Brightness - Black Substrate] or [Brightness] is selected in [White].
Page 79 1. Before You Begin RICOH Ri 2000 User Manual  Additional Tips (Improvement of whiteness) If you want to print more whiteness, you can increase the whiteness by following the steps below. Click the [Metamode], and then select the print mode.
Page 80 1. Before You Begin RICOH Ri 2000 User Manual Set the Limit value. Recommended value：60 If Dark-Garment is selected for the media, lower the value in the Minimum field from the default of 60 to 30. However, the optimum value depends on the type of T-shirt, so adjust the value if necessary.
Page 81: Change Of Media Size
1. Before You Begin RICOH Ri 2000 User Manual Change of Media size Select the job in the “Job” archive, and then right-click the selected job. Click [Settings]. Click the [Media size] in [Printer] tab, and then select the platen type.
Page 82: About Operating Colorgate Productionserver
1. Before You Begin RICOH Ri 2000 User Manual About Operating ColorGATE Productionserver HELP For details about how to operate ColorGATE Productionserver, refer to the help file for ColorGATE Productionserver. Manual You can also check the manual for ColorGATE Productionserver via the ColorGATE website.
Page 83: Firewall Settings
1. Before You Begin RICOH Ri 2000 User Manual Check [Software Manuals] in Filter Results: and select a language. Click the icon of [Downloard] of “Manual_PS_EN_V**.**_***.pdf”, and then save the file in your local PC. The latest version name and release date are entered in ********.
Page 84 1. Before You Begin RICOH Ri 2000 User Manual Click [Windows Defender Firewall]. Click [Advanced settings]. Click [Inbound Rules].
Page 85 1. Before You Begin RICOH Ri 2000 User Manual Click [New Rules]. Select the [Program] radial button, and then click [Next].
Page 86 1. Before You Begin RICOH Ri 2000 User Manual Type the path of the ColorGATE Productionserver program file, or browse to it via the [Browse] button. Select [Next] once the file path is selected.
Page 87 1. Before You Begin RICOH Ri 2000 User Manual Select the [Allow the connection] radial button, and then click [Next]. Select the box of the correct "Profile" of when this rule should apply. It is suggested to select [Domain] and [Private].
Page 88 1. Before You Begin RICOH Ri 2000 User Manual Name the rule and add a description (optional), and then click [Finish] when complete.
Page 89: Printing
2. Printing RICOH Ri 2000 User Manual Printing 2.1. Printing Flow (For Cotton Garments) The basic printing flow is as follows. Adjust the image or printer settings as necessary. When printing on dark-color garments, pre- treat the garments. See page 92, “Pre-treatment of Dark Colored Garments”.
Page 90: Before Printing (For Cotton Garments)
2. Printing RICOH Ri 2000 User Manual 2.2. Before Printing (For Cotton Garments) Things to Prepare  Things to prepare for pre-treatment (For dark-color garments) Purpose Items To wear Polyethylene gloves (commercial item) Protective glasses or goggles (commercial item) For use...
Page 91: Checking Cotton Garments
2. Printing RICOH Ri 2000 User Manual Checking Cotton Garments Check the color of the garment that you want to use. Make sure there is no lint, dust, or dirt on the garment. This may cause the poor printed image.
Page 92: Pre-Treatment Of Dark Colored Garments
Before diluting, shake the bottle of pretreatment liquid 10-20 times to agitate. If sediment remains at the bottom of the bottle, shake the bottle additional times. • Dilute the RICOH-authorized pretreatment liquid (i.e., PowerBright Pretreatment liquid) with a 1.5- time volume amount of distilled water (2:1).
Page 93 2. Printing RICOH Ri 2000 User Manual • Fill the sprayer reservoir with the mixture. It is very important to use distilled water. Tap water, well water, or filtered water could have mineral content that can affect the performance of the pre- treatment.
Page 94 2. Printing RICOH Ri 2000 User Manual • When first attempting the pre-treatment process test with a few shirts to determine how much to spray. Too much pre-treatment can leave dark areas on the garments. Too little pre-treatment can make the prints look dull. The performance of white ink is highly dependent on the proper application of pre-treatmen.
Page 95: Setting The Garment (For Cotton Garments)
2. Printing RICOH Ri 2000 User Manual 2.3. Setting the Garment (For Cotton Garments) Flatten the garment by using a heat press Read the heat press manual carefully and use the press according to the safety precautions. Otherwise, injury or burns could result.
Page 96: Setting The Garment Onto The Platen
2. Printing RICOH Ri 2000 User Manual Setting the Garment onto the Platen Place the garment flattened with a heat press on the platen. The following explains how to set the T-shirt on the platen as an example. Remove the platen frame from the platen.
Page 97 2. Printing RICOH Ri 2000 User Manual Place the hem and sleeves outside the print range under the platen. Gather the hem and sleeves protruding from the platen as shown below. Remove wrinkles and distortion on the printed surface. If there is slack, the GAP becomes wider, so set it horizontally.
Page 98 2. Printing RICOH Ri 2000 User Manual Set the platen frame. IMPORTANT! Make sure that the garment does not stick out of the lower frame of the platen. If you print with the garment protruding, the garment could get caught in the...
Page 99: Adjusting The Height Of The Platen
2. Printing RICOH Ri 2000 User Manual 2.4. Adjusting the Height of the Platen This machine adjusts the height of the platen automatically. The height adjustment of the platen must be performed before printing a garment. The adjustment result will be reset 2 hours after the last print.
Page 100 2. Printing RICOH Ri 2000 User Manual Case 1: “OPTIONAL PLATEN” is OFF. The height adjustment of the platen is started automatically. Case 2: “OPTIONAL PLATEN” is ON. Select the platen attached to the printer in the screen below. Height adjustment will start automatically according to the selected platen.
Page 101 2. Printing RICOH Ri 2000 User Manual 2. Select the platen size attached to the printer. IMPORTANT! If the garment is not flat, the platen height will not be set properly and will not print properly. Be sure to flatten the garment.
Page 102: Sending The Print Image
2. Printing RICOH Ri 2000 User Manual 2.5. Sending the Print Image The following methods are to be employed to send the image file to be printed via the machine. • Send the image file from ColorGATE Productionserver. • Save the image file to a USB flash drive and read it using the machine.
Page 103 2. Printing RICOH Ri 2000 User Manual Insert the USB drive into the front USB port. Press [USB]. Select the desired file to be printed, and then press [SELECT].
Page 104: Selecting The Image From The Internal Memory
2. Printing RICOH Ri 2000 User Manual The job ready to print is shown in the printing image preview. Selecting the image from the internal memory Jobs previously sent from ColorGATE Productionserver are stored in internal memory. Press [STORED JOB].
Page 105 2. Printing RICOH Ri 2000 User Manual Select the desired file to be printed, and then press [SELECT]. You can also delete jobs in the internal memory by selecting the file or files so that there is a checkmark in the box to the right, and then by pressing [Delete].
Page 106: Confirm Media Size And Printer's Platen Type
2. Printing RICOH Ri 2000 User Manual Confirm Media size and Printer’s platen type After sending print data, you can confirm setting of Printer’s platen type and Media size. Please confirm both settings are same. The items displayed in print image preview are following.
Page 107: Printing Your Image
2. Printing RICOH Ri 2000 User Manual 2.6. Printing your image You can start printing after setting the garment, adjusting the platen height, and selecting the print image. IMPORTANT! If you change the type of garment to be printed since the last time you adjusted the height, be sure to adjust the height again.
Page 108 2. Printing RICOH Ri 2000 User Manual Press [PRINT START]. The platen moves into the machine, and printing starts. When printing is complete, the platen returns to the front side of the machine. Remove the platen frame. Grasp the front side of the garment and remove it horizontally from the platen.
Page 109: To Cancel A Print Job
2. Printing RICOH Ri 2000 User Manual To cancel a print job Press [STOP] during printing. Press [CANCEL] to stop the current print job.
Page 110: Set The Image With Heat Treatment (For Cotton Garments)
2. Printing RICOH Ri 2000 User Manual 2.7. Set the Image with Heat Treatment (For Cotton Garments) NOTE - For information about how to use the heat press device, see the heat press manual. In order to fix the ink so that your images can be color-fast when washing, it is necessary to heat treat the image so that the image bonds with the garment.
Page 111 2. Printing RICOH Ri 2000 User Manual NOTE - If you are using a textile oven or conveyor dryer, make sure to test the temperature of the printed image when it exits the dryer to ensure that it has reached the following temperature.
Page 112: Printing Flow (For White Polyester)
2. Printing RICOH Ri 2000 User Manual 2.8. Printing Flow (For White Polyester) The basic printing process when printing on polyester garments is as follows. Please note that white ink is not compatible with polyester garments. Please prepare white polyester garments.
Page 113: Before Printing (For White Polyester)
2. Printing RICOH Ri 2000 User Manual 2.9. Before Printing (For White Polyester) Things to Prepare  Things to prepare for pre-treatment (For White Polyester) Purpose Items To wear Polyethylene gloves (commercial item) Protective glasses or goggles (commercial item) For use...
Page 114: Checking White Polyester Garments
2. Printing RICOH Ri 2000 User Manual Checking White Polyester Garments Check the white polyester garment that you want to use. Make sure there is no lint, dust, or dirt on the garment. This may cause the poor printed image.
Page 115 2. Printing RICOH Ri 2000 User Manual  Pre-treatment application procedure This section describes an example of using Pre-Treatment for Color Ink. • "Pre-Treatment for Color Ink" is used undiluted. • Lay the garment down on a flat spray table. Ensure that the garment is even and flat.
Page 116: Setting The Garment (For White Polyester)
2. Printing RICOH Ri 2000 User Manual 2.10. Setting the Garment (For White Polyester) Flatten the garment by using a heat press Read the heat press manual carefully and use the press according to the safety precautions. Otherwise, injury or burns could result.
Page 117: Set The Image With Heat Treatment (For White Polyester)
2. Printing RICOH Ri 2000 User Manual 2.11. Set the Image with Heat Treatment (For White Polyester) NOTE - For information about how to use the heat press device, see the heat press manual. In order to fix the ink so that your images can be color-fast when washing, it is necessary to heat treat the image so that the image bonds with the garment.
Page 118: Maintenance
3. Maintenance RICOH Ri 2000 User Manual Maintenance Your printer performs automatic maintenance routines based on time and use. Because of this, your machine is almost always ready to print when you need it. However, it is also a best practice to perform a nozzle check prior to printing.
Page 119 3. Maintenance RICOH Ri 2000 User Manual IMPORTANT! Auto maintenance does not perform if the following conditions occur. Failure to perform Auto maintenance can result in a clogged print head. These conditions need to be cleared ASAP before auto maintenance is performed.
Page 120 3. Maintenance RICOH Ri 2000 User Manual cartridges, perform jig automatic head maintenance, periodic cleaning, and multiple head cleanings before resuming use of the printer. IMPORTANT! Failure to address the underlying condition that is preventing auto maintenance in a timely manner can result in head clogging. If you do not know how to clear the condition, contact technical support immediately for assistance.
Page 121 3. Maintenance RICOH Ri 2000 User Manual maintenance continues when the service life is reached for these parts. A part that reaches its service life count is considered to be out of warranty.
Page 122: Maintenance Schedule
3. Maintenance RICOH Ri 2000 User Manual 3.1. Maintenance Schedule Daily The machine will prompt you to agitate white cartridges every 12 hours. When the message appears, the white cartridges should be agitated. For details, see page 166, “Agitating a White Cartridge.
Page 123: Every 10 Days
3. Maintenance RICOH Ri 2000 User Manual Every 10 days The machine will prompt you with the message every 10 days. When prompted, you should perform the following: Perform JIG HEAD MAINTENANCE for the color ink station. The jig head maintenance may need to be performed more often when printing frequently.
Page 124: Nozzle Check
3. Maintenance RICOH Ri 2000 User Manual 3.2. NOZZLE CHECK  Things to prepare Purpose Items For use Transparent A4 media IMPORTANT! Make sure to perform a nozzle check before printing. If a nozzle is clogged, perform head cleaning until the clog is removed and reflected on the nozzle check.
Page 125 3. Maintenance RICOH Ri 2000 User Manual Press the Maintenance tab. Set the transparent media, and press [HEIGHT ADJUST]. Press [NOZZLE CHECK].
Page 126 3. Maintenance RICOH Ri 2000 User Manual Press [WHITE] or [COLOR]. Press [PRINT]. The nozzle check pattern of the selected printer head is printed. Check the results of the printed nozzle check pattern. Head number Nozzle check pattern In your nozzle check please check for the following and take the appropriate steps:...
Page 127 3. Maintenance RICOH Ri 2000 User Manual Nozzle Deflection: When horizontal lines are uneven Clogged Nozzle: When the horizontal lines have small or minor gaps As a general rule: A missing nozzle in the CMYK channels may show in some prints while a few missing nozzles in the white channels does not affect the prints.
Page 128: Auto Head Clean
3. Maintenance RICOH Ri 2000 User Manual 3.3. AUTO HEAD CLEAN "STRONG" head cleaning will use more ink than the "NORMAL" head cleaning. Use only as needed. Press the Maintenance tab. Press [AUTO HEAD CLEAN].
Page 129 3. Maintenance RICOH Ri 2000 User Manual Press the head number to clean. You can select multiple heads. To clean all heads, press the button for all heads. Press [NORMAL] or [STRONG]. NORMAL: For small or minor missing nozzles in the nozzle check.
Page 130 3. Maintenance RICOH Ri 2000 User Manual NOTE - After performing the normal cleaning, if the nozzle condition is not recovered, proceed to using the "STRONG" head cleaning option. "STRONG" head cleaning is the best to resolve deflection. Press [CLEANING].
Page 131: Jig Head Maintenance
3. Maintenance RICOH Ri 2000 User Manual 3.4. JIG HEAD MAINTENANCE Use a jig to clean the head automatically. Clean white or color heads in a single operation.  Things to prepare Purpose Items To wear Polyethylene gloves For use...
Page 132 3. Maintenance RICOH Ri 2000 User Manual Soak up the cleaning liquid up to the 1 scale of the dropper. Apply 1 scale of cleaning liquid to one cleaning pad (range in the figure below). IMPORTANT! Do not apply more than the specified amount.
Page 133 3. Maintenance RICOH Ri 2000 User Manual Insert the protrusion on the back of the Head Cleaning JIG into the hole on the platen base. Securely insert it all the way in. Press the Maintenance tab.
Page 134 3. Maintenance RICOH Ri 2000 User Manual Press [JIG HEAD MAINTENANCE]. Press [WHITE] or [COLOR]. Press [CLEANING]. Press [Start]. The platen, with its Head Cleaning JIG, moves into the machine and starts cleaning the selected head. When the first cleaning is completed, a confirmation message will be displayed.
Page 135 3. Maintenance RICOH Ri 2000 User Manual Remove the Head Cleaning JIG from the platen. Remove the cleaning pad from the Head Cleaning JIG. Discard the used cleaning pads-do not reuse them. Clean the Head Cleaning JIG using a cloth.
Page 136: Regular Maintenance
3. Maintenance RICOH Ri 2000 User Manual 3.5. REGULAR MAINTENANCE Regular maintenance includes cleaning of the following parts: • Cleaning the guide rod For details see page 137, “How to Clean the Guide Rod”. • Cleaning the maintenance unit and the flushing box...
Page 137: How To Clean The Guide Rod
3. Maintenance RICOH Ri 2000 User Manual 3.6. How to Clean the Guide Rod  Things to prepare Purpose Items To wear Polyethylene gloves Protective glasses or goggles For use Cleaning Applicator Cleaning Liquid Dropper Grease Lint Free Wipes Distilled water ...
Page 138: Start Regular Maintenance
3. Maintenance RICOH Ri 2000 User Manual Start REGULAR MAINTENANCE Press the Maintenance tab. Press [REGULAR MAINTENANCE]. Press [WHITE] or [COLOR]. Press [CLEANING]. The selected carriage is moved to the center position.
Page 139: Cleaning The Guide Rods
3. Maintenance RICOH Ri 2000 User Manual Cleaning the Guide Rods Be careful not to touch the nozzle with the Cleaning Applicator. Also, be careful not to adhere the wiped solid ink or lint to the nozzle. Also, be careful to keep the nozzle area dry (no cleaning fluid) while cleaning the side of the print head.
Page 140 3. Maintenance RICOH Ri 2000 User Manual Do not move the carriage to the prohibited range, which is outside the designated sliding range. Since the wiper of the Maintenance Unit is raised to the Wiper cleaning position and the carriage is moved above the Maintenance Unit, and the Wiper interferes with the Head.
Page 141 3. Maintenance RICOH Ri 2000 User Manual Wipe off any old grease and lint that are stuck on both guide rods with a cleaning applicator. Move the carriage to the left, and then wipe off any old grease and lint on the guide rods where the carriage had stopped.
Page 142 3. Maintenance RICOH Ri 2000 User Manual Apply the dedicated grease to the Guide Rod. Use a new Cleaning Applicator for application. As shown in the following picture, add the grease. • The Guide Rod: main Apply approximately 0.01 ml of grease to each of the six peripheral parts of the arrow.
Page 143 3. Maintenance RICOH Ri 2000 User Manual Use a dedicated Cleaning Applicator to spread the grease smoothly on the top portion of the rod (cover about the top third of the circumference of the rod). Grease application range Move the carriage to the left and right by hand in order to smooth the grease. Then move the carriage slowly over 2 seconds within the carriage designated sliding range.
Page 144 3. Maintenance RICOH Ri 2000 User Manual Wipe away grease that protrudes far beyond the coverage described in step 5. IMPORTANT! Check that grease is not attached to the Filler Sensor. After cleaning the guide rods, move the carriage to the left end by hand.
Page 145: Cleaning The Encoder Sheet
3. Maintenance RICOH Ri 2000 User Manual Cleaning the Encoder Sheet IMPORTANT! Cleaning the encoder strip is usually not required. Lint free wipes help ensure the integrity of the encoder strip, but improper usage of the lint free wipes may result in damage to the encoder strip and prevent printer functionality.
Page 146 3. Maintenance RICOH Ri 2000 User Manual Clean the encoder seat only when: • Grease or ink drops on encoder strip. • Vertical stripes appear in the printed image. Print direction (moving carriage direction) Clean the Encoder Sheet after applying the grease to the Guide Rod.
Page 147 3. Maintenance RICOH Ri 2000 User Manual Move the carriage to the left end side by hand. Wet a Lint Free Wipe with the cleaning liquid. After applying the Lint Free Wipe with the Cleaning Liquid, use it to remove lint and ink adhering to the Encoder Sheet.
Page 148 3. Maintenance RICOH Ri 2000 User Manual After cleaning the Encoder, move the carriage to the left end by hand. The Wiper may damage the Head if it makes it stand by on the right end Maintenance Unit.
Page 149: Ending The Maintenance
3. Maintenance RICOH Ri 2000 User Manual Ending the maintenance Close the Front Cover. Press [YES]. The carriage moves to the right end, and the Head is capped. IMPORTANT! If encoder errors are frequent and require cleaning often, the encoder may need more thorough cleaning.
Page 150 3. Maintenance RICOH Ri 2000 User Manual Press [MAINTENANCE LIST], Select the cleaned item, and Press [Clear]. After completion of cleaning, perform AUTO HEAD CLEANING (recommended). This prevents the ink from drying out and clogging the nozzles. For details about AUTO HEAD CLEAN, see page 128, “AUTO HEAD CLEAN”.
Page 151: How To Clean The Maintenance Unit And The Flushing Box
3. Maintenance RICOH Ri 2000 User Manual 3.7. How to Clean the Maintenance Unit and the Flushing box  Things to prepare Purpose Items To wear Polyethylene gloves Protective glasses or goggles For use Cleaning Applicator Cleaning Liquid Dropper  Cleaning times About 10 minutes ...
Page 152 3. Maintenance RICOH Ri 2000 User Manual Maintenance unit 1. Wiper 2. Wiper cleaner 3. Suction Cap 4. Moisturizing cap...
Page 153: Start Regular Maintenance
3. Maintenance RICOH Ri 2000 User Manual Start REGULAR MAINTENANCE Press the Maintenance tab. Press [REGULAR MAINTENANCE]. Press [WHITE] or [COLOR]. Press [CLEANING]. The selected carriage is moved to the center position.
Page 154: Cleaning The Maintenance Unit And The Flushing Box
3. Maintenance RICOH Ri 2000 User Manual Cleaning the Maintenance Unit and the Flushing Box Do not rub too strongly. Do not wipe in areas other than indicated. There is a possibility that parts may become damaged, deformed, or detached.
Page 155 3. Maintenance RICOH Ri 2000 User Manual Clean the Moisturizing Caps. IMPORTANT! Do not deform or scratch the caps. Deformation and scratches may cause troubles. Especially, wipe the top part gently and carefully. Example of how to apply the Cleaning Applicator:...
Page 156 3. Maintenance RICOH Ri 2000 User Manual Gently wipe off the top part. Gently wipe off the side part. Gently wipe off the inner part.
Page 157 3. Maintenance RICOH Ri 2000 User Manual • Example of the dirt level after cleaning. Following pictures shows an example before and after cleaning. Before After Clean the Suction Cap.
Page 158 3. Maintenance RICOH Ri 2000 User Manual The method of cleaning the Suction Cap is the same as the cleaning method for the Moisturizing Caps. However, there is a vacuum cap inset inside the cap. Clean it carefully so as not to shift or detach this part.
Page 159 3. Maintenance RICOH Ri 2000 User Manual Clean the surface and the inside parts of the Wiper Cleaner. Be careful as the lever is thin. It can easily deform, break, and detach. • Clean the lever to the surface indicated in the green frame and wipe it gently.
Page 160 3. Maintenance RICOH Ri 2000 User Manual Clean the Wiper. Clean the front and back surfaces and the upper surface of the Wiper (rubber plate part surrounded). Clean up the Roller. Rotate the roller, move the Cleaning Applicator back and forth, and then wipe the entire...
Page 161 3. Maintenance RICOH Ri 2000 User Manual Following picture shows the removal of dirt at this level after cleaning of the Wiper and the Wiper Cleaner as described above. Clean the Flushing box. If the top of the Flushing box or left ink sump is dirty with ink, clean it with a cleaning applicator.
Page 162: Ending The Maintenance
3. Maintenance RICOH Ri 2000 User Manual Ending the maintenance Close the Front Cover. Press [YES]. The carriage moves to the right end, and the Head is capped. IMPORTANT! If encoder errors are frequent and require cleaning often, the encoder may need more thorough cleaning.
Page 163 3. Maintenance RICOH Ri 2000 User Manual Press [MAINTENANCE LIST], Select the cleaned item, and Press [Clear]. After completion of cleaning, perform AUTO HEAD CLEANING (recommended). This prevents the ink from drying out and clogging the nozzles. For details about AUTO HEAD CLEAN, see page 128, “AUTO HEAD CLEAN”.
Page 164: White Clean Freq
3. Maintenance RICOH Ri 2000 User Manual 3.8. White Clean Freq. You can change the level of White Cleaning Frequency with printing. Press the Option tab. Press [WHITE CLEAN FREQ.].
Page 165 3. Maintenance RICOH Ri 2000 User Manual Press the level you want to use. This option determines how often an automatic white head clean can occur while printing. Clean Levels Description Level 1 (LOW) After about 40 white prints, a white head clean occurs.
Page 166: Agitating A White Cartridge
3. Maintenance RICOH Ri 2000 User Manual 3.9. Agitating a White Cartridge • Do not shake the cartridge too fast or too hard. • Do not hit or drop it when agitating. It may cause injury, cartridge damage, or ink leakage.
Page 167 3. Maintenance RICOH Ri 2000 User Manual Fig. 1  Count Manually (at a button) The printer will prompt you every 12 hours with the following message: Pull out each white cartridge, then “Start” button is displayed for each target cartridge.
Page 168 3. Maintenance RICOH Ri 2000 User Manual After agitating cartridges, insert the cartridges. •  Count Automatically The printer will prompt you every 12 hours with the following message: Pull out each white cartridge, then each counter will start to decrease.
Page 169 3. Maintenance RICOH Ri 2000 User Manual After agitating cartridges, insert the cartridges. •  Select display format You can select two types of display format (Count Manually / Count Automatically). Press the Setting tab on the touch panel of this machine.
Page 170 3. Maintenance RICOH Ri 2000 User Manual  Setting buzzer notification You can set the buzzer notification. Press the Setting tab on the touch panel of this machine. Press [OPTION]. Press [VOLUME]. Set the buzzer parameter from following. (volume 0 equals “OFF”)
Page 171: Circulation
3. Maintenance RICOH Ri 2000 User Manual 3.10. Circulation This printer has the function of white ink circulation that moves the white ink in the system from the ink bay to the printhead and back. This is used to avoid the white ink settling within the lines and provides quality...
Page 172: Emptying The Waste Ink Bottle
3. Maintenance RICOH Ri 2000 User Manual 3.11. Emptying the Waste Ink Bottle • If the waste ink bottle is full, auto maintenance will not occur, and head clogging may occur. • Do not press [WASTE INK RESET] to reset the waste ink bottle warning without emptying the waste ink tank.
Page 173: Adjustments
4. Adjustments RICOH Ri 2000 User Manual Adjustments This section describes how to adjust the image quality of this printer from the touch panel. Although the printer head nozzle status is good, if the printer quality is not good, you need to perform the following process.
Page 174 4. Adjustments RICOH Ri 2000 User Manual Adjustment tips If the print is misaligned even after the adjustment, it is recommended to adjust it according to the thickness of the medium (T-shirt, etc.) to be printed. Set the medium to be printed on the platen, and then perform HEIGHT ADJUST.
Page 175: Adjusting The Head
4. Adjustments RICOH Ri 2000 User Manual 4.1. Adjusting the Head Typically, this adjustment is only necessary after a part replacement such as a carriage or CTL replacement. This function adjusts the print head alignment position. When the print result is not clear (for example, vertical lines are misaligned, color is not clear, or print is fuzzy) this adjustment may improve the result.
Page 176 4. Adjustments RICOH Ri 2000 User Manual Press [PRINT]. The adjusting head pattern of the selected printer head is printed. After finding an appropriate adjustment value, form the print result of the adjustment pattern. Find a pattern with a square in the lightest color and vertical lines on both sides that are the straightest (or closest to this condition) aligned in row A.
Page 177 4. Adjustments RICOH Ri 2000 User Manual When there are no straight vertical side lines, as shown in the upper illustration, check the last square out of the sequence of squares with the smallest gap in the side lines and then find a corresponding value.
Page 178: Adjusting The Table
4. Adjustments RICOH Ri 2000 User Manual 4.2. Adjusting the Table The printing indexing of the table can be adjusted. Typically, you do not need to do this unless a component is replaced such as the sub control board or the CTL board.
Page 179 4. Adjustments RICOH Ri 2000 User Manual Find an appropriate adjustment value from the print result of adjustment patterns. Find a pattern with a square in the lightest color and horizontal lines on both sides aligned. • A value on the upper of the pattern indicates an appropriate adjustment value.
Page 180 4. Adjustments RICOH Ri 2000 User Manual In this case, a value that horizontal lines align exists somewhere in between “+6” and “+14”. After passing the value, the horizontal lines begin to be misaligned in the opposite direction as getting closer to “+14”.
Page 181: Adjusting The Print Position
4. Adjustments RICOH Ri 2000 User Manual 4.3. Adjusting the print position The printing start position can be adjusted accurately within the range of ±8.0 mm in the Table Direction and ±5.0 mm in the Head Direction. Use this if appears that the print is not centered, or the color print appear to be shift from white Underbase print.
Page 182 4. Adjustments RICOH Ri 2000 User Manual After printing the pattern for the print position adjustment, you need to find an appropriate value based on the alignment files to the 4 arrows on the platen. Position the paper so that the cross on the test print paper comes at the right bottom corner.
Page 183 4. Adjustments RICOH Ri 2000 User Manual The following is the adjustment of shift between white and color. IMPORTANT! Do not move the sheet until the process from 8 to 14 is completed. Press [PRINT POSITION]. Press [WHITE] and press [PRINT].
Page 184 4. Adjustments RICOH Ri 2000 User Manual Press [PRINT POSITION] without moving the transparent A4 sheet. Press [COLOR] and press [PRINT]. If white and color are misaligned, refer to 4. to 5. and adjust the position. Repeat the process until there is no shift between white and color.
Page 185: Replacing Service Parts
5. Replacing Service Parts RICOH Ri 2000 User Manual Replacing Service Parts 5.1. Service parts This printer has some replaceable service parts and sumps that are monitored for service life. • Each icon provides the status of each service part.
Page 186 5. Replacing Service Parts RICOH Ri 2000 User Manual • When a component is selected, the [Parts Replacement] dialog box is displayed. It shows the count and the date of the last replacement.
Page 187: Replacing The Mist Fan Filter
5. Replacing Service Parts RICOH Ri 2000 User Manual 5.2. Replacing the Mist Fan Filter If the mist fan filter needs to be replaced, a message will be displayed on the touch panel. The number of filters that need to be replaced depends on the type of ink used.
Page 188 5. Replacing Service Parts RICOH Ri 2000 User Manual Remove the mist fan filter fixing frame. Remove the mist fan filter from the fixing frame. Set the new mist fan filter into the fixing frame.
Page 189 5. Replacing Service Parts RICOH Ri 2000 User Manual Insert the mist fan filter fixing frame into its original position until it clicks. Replace all mist filters that need to be replaced. Press [YES] on the confirmation message on the touch panel.
Page 190: Preparing Your Printer For Storage/Shipping
6. Preparing Your Printer for Storage/Shipping RICOH Ri 2000 User Manual Preparing Your Printer for Storage/Shipping Note - Please have cleaning cartridges available for all channels. Perform regular maintenance. Please refer to the following page for implementation instructions. See, "How to Clean the Maintenance Unit and the Flushing box" page 151.
Page 191 6. Preparing Your Printer for Storage/Shipping RICOH Ri 2000 User Manual Press [INK PATH CONTROL]. Press [CLEANER CHARGING]. Press [WHITE] or [COLOR]. Press [CLEANING]. Confirm by pressing [YES] to charge the system with cleaning solution.
Page 192 6. Preparing Your Printer for Storage/Shipping RICOH Ri 2000 User Manual After Cleaner Charging is completed, install the head protection cover on the white carriage. See "Installation of the head protection cover" on page 213 for implementation instructions. IMPORTANT! If the moving or shipping the printer, the right and left sumps must be emptied prior to moving or ink may spill out of the sumps and damage the printer.
Page 193: Using The Printer In 4-Color Mode (Cmyk Only)
7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual Using the Printer in 4-color mode (CMYK Only) When using the printer in Four (4) color mode, it allows you only to use CMYK and keep the white in storage mode.
Page 194 7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual Press [INK PATH CONTROL]. Press [CLEANER CHARGING]. Press [WHITE]. Press [CLEANING]. Confirm by pressing [YES] to charge the system with cleaning solution.
Page 195 7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual NOTE – Please allow up to 28 mins (approx.) for the system to flush the ink out and full the white lines with cleaning solution. After completion of cleaner charging operation After the cleaner charging operation is completed, the unit enters the 【4-color only (White Auto...
Page 196 7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual ・Whitehead cleaning with cleaning fluid requires the following cartridge residuals. Duration of 4 - color only Approximate cleaning cartridge consumption [%] (White Auto Cleaning: ON) 1week W1A,W2A:16.4％、W1B,W2B:19.9％...
Page 197: Changing The Printer To 4-Color Only (White Auto Cleaning: Off) From 4-Color Only (White Auto Cleaning: On)
7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual Changing the printer to 4-color only (White Auto Cleaning: OFF) from 4-color only (White Auto Cleaning: ON) The 4-color only (White Auto Cleaning: ON) status can be changed to 4-color only (White Auto Cleaning: OFF) by cleaning the white print head again.
Page 198: Changing The Printer To 6-Color Mode From 4-Color Mode
7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual 7.1. Changing the printer to 6-color mode from 4-color mode The change to 6-color mode can be made from either 4-color only (White Auto Cleaning: ON) or 4-color only (White Auto Cleaning: OFF) status.
Page 199 7. Using the Printer in 4-color mode (CMYK Only) RICOH Ri 2000 User Manual Press [INK CHARGING]. Press [WHITE]. Press [CLEANING].
Page 200: Ink Path Guide
8. Ink Path Guide RICOH Ri 2000 User Manual Ink Path Guide Printable media and images vary depending on the ink path settings that can be set on the printer. Please use the appropriate ink path setting for your intended use.
Page 201 8. Ink Path Guide RICOH Ri 2000 User Manual ・Since the cleaning solution in the cleaning cartridge is consumed periodically, the cleaning cartridge needs to be replaced according to the duration. When the remaining amount in the cleaning cartridge is low, prepare a new cleaning cartridge.
Page 202 8. Ink Path Guide RICOH Ri 2000 User Manual State transition diagram for each mode 【Explanation of line colors and types in the figure】 [Color of the lines] Specify whether the ink filling operation or the cleaner charging operation is performed.
Page 203: Troubleshooting Guide
9. Troubleshooting Guide RICOH Ri 2000 User Manual Troubleshooting Guide Issue/ Error Causes Solutions Fuzzy blurry prints Table height is too low. Set the garment correctly on the platen, and then perform HEIGHT ADJUST again. Too much ink (oversaturated) Check the settings in ColorGATE causing bleeding (mostly for Productionserver.
Page 204 9. Troubleshooting Guide RICOH Ri 2000 User Manual Issue/ Error Causes Solutions Horizontal banding and Nozzles are 100% and appears Perform the print head adjustment thick horizontal lines in solid colors of dark or gray. procedure. across the entire shirt Bi-directional banding has to do (see page 175, "Adjusting the Head”).
Page 205 9. Troubleshooting Guide RICOH Ri 2000 User Manual Issue/ Error Causes Solutions Several nozzles out – The print head nozzle has dried 4.3. Remove the head protection cover. does not improve not at and is clogged with ink. 4.4. Turn the power on, select [AUTO...
Page 206 9. Troubleshooting Guide RICOH Ri 2000 User Manual Issue/ Error Causes Solutions Print looks too dull Nozzle is 100%. Wrong output If printing in 600 X 600 dpi and using a profile is selected. profile meant for 1200 X 1200 dpi, the shirt will look dull.
Page 207 9. Troubleshooting Guide RICOH Ri 2000 User Manual...
Page 208: When The Printing Result Is Not As Expected
9. Troubleshooting Guide RICOH Ri 2000 User Manual 9.1. When the Printing Result Is Not as Expected Depending on the printing conditions, when printing on a dark-colored fabric that involves the formation of a background with white ink, an undesired printed image may occur.
Page 209 9. Troubleshooting Guide RICOH Ri 2000 User Manual Click the [Color] tab, and then click [Settings] under “Advanced”. Click the [Print Mode] tab. Set the value of “Intensity” to “70”. Click [OK]. If the problem persists • Set the drying time longer.
Page 210: When White Spot Appears
9. Troubleshooting Guide RICOH Ri 2000 User Manual When white spot appears For image types with solid ink, white spot appears on the surface after fixing the ink with a heat press. Causes: It may occur when the white ink is not sufficiently dried.
Page 211: Dark Spots Appear In Light-Colored Images
9. Troubleshooting Guide RICOH Ri 2000 User Manual Dark spots appear in light-colored images After fixing the ink, dark spots may appear on the spots. Causes: The following causes are possible. • The height of the image size being less than 100 mm,* and the drying time of the white ink being short.
Page 212: About White Head Nozzle Missing
9. Troubleshooting Guide RICOH Ri 2000 User Manual 9.2. About white head nozzle missing Note - White ink nozzle missing may occur under the following conditions. Your printer has been in operation for a month or more.  It's been over 30 minutes since you started printing without using white ink today.
Page 213: Installation Of The Head Protection Cover
9. Troubleshooting Guide RICOH Ri 2000 User Manual 9.3. Installation of the head protection cover Do not turn off the power of the printer. Turning off the power may cause the maintenance function, which is automatically performed to maintain print quality, not to be carried out properly, resulting in poor printing or a malfunction.
Page 214: Stopping Printing
9. Troubleshooting Guide RICOH Ri 2000 User Manual Stopping printing If an SC error occurs during printing, stop printing. If you cannot use the touch panel and if the platen has stopped inside the machine, turn off the machine and pull the platen slowly to the front side of the machine by hand. Then, proceed to page 217, “Checking the carriage position”.
Page 215: Moving The Carriage From The Touch Panel
9. Troubleshooting Guide RICOH Ri 2000 User Manual Moving the carriage from the touch panel To attach the head protection cover to the heads, move the carriage to the center position. First, move the position of the carriage by operating the touch panel.
Page 216 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [WHITE] or [COLOR] or both [WHITE] and [COLOR]. Select the head protection cover according to the object to be installed. The carriage moves to the center position. Turn off the machine.
Page 217: Checking The Carriage Position
9. Troubleshooting Guide RICOH Ri 2000 User Manual Checking the carriage position Guide to parts 1. Carriage 2. Maintenance cap 3. Head (bottom side of carriage) NOTE - The above parts are located for each white and color inks.
Page 218 9. Troubleshooting Guide RICOH Ri 2000 User Manual Open the front cover. Check the carriage position. Possible case of carriage position Case 1: The carriage is in the center position or in a position other than the position of the maintenance cap.
Page 219: Unlocking The Carriage
9. Troubleshooting Guide RICOH Ri 2000 User Manual Unlocking the carriage If the carriage is in the maintenance cap position and cannot be moved by operating the touch panel, the carriage must be unlocked manually and moved by hand.  Guide to parts 1.
Page 220 9. Troubleshooting Guide RICOH Ri 2000 User Manual Turn the screwdriver counterclockwise to align mark B with mark A. When marks A and B are facing each each other, the carriage lock is released. Move the carriage slowly by hand.
Page 221: Attaching The Head Protection Cover
9. Troubleshooting Guide RICOH Ri 2000 User Manual Attaching the head protection cover IMPORTANT! Be sure to turn off the printer before this operation. If you are not used to installing the head protection cover, such as when installing it for the first time, first practice installing/removing the head protection cover without adding cleaning solution.
Page 222 9. Troubleshooting Guide RICOH Ri 2000 User Manual Put a tray or paper under the head. The tray or paper prevents solid ink, lint, and cleaning liquid from entering the machine. Move the head protection cover under the white carriage.
Page 223 9. Troubleshooting Guide RICOH Ri 2000 User Manual If the white carriage is in a position where it is difficult to pass through the head protection cover when working, move the carriage slowly by hand to ensure a gap for the head protection cover to pass throug h.
Page 224 9. Troubleshooting Guide RICOH Ri 2000 User Manual Align the left and right corners of the head protection cover with the carriage corners. The places to align are the right and left sides of the carriage, respectively, as shown below.
Page 225 9. Troubleshooting Guide RICOH Ri 2000 User Manual The left side of the two claws of the head protection cover should be aligned so that they are in contact against the corners of the carriage. The right-hand claw, on the other hand, should be lifted up and aligned against the corner of the carriage so that it rests against the corner of the carriage.
Page 226 9. Troubleshooting Guide RICOH Ri 2000 User Manual Take the filled cleaning liquid with the head protection cover under the carriage to prevent spillage. If cleaning solution spills when the head protection cover is pushed up, wipe it off. After attaching the head protection cover, observe it from the front and check if the head protection cover is not tilted.
Page 227: Removing The Head Protection Cover
9. Troubleshooting Guide RICOH Ri 2000 User Manual Removing the head protection cover Check the carriage position. If the carriage is in a position that makes it difficult to remove the head protection cover, move the carriage slowly by hand.
Page 228 9. Troubleshooting Guide RICOH Ri 2000 User Manual Remove the head protection cover from between the guide rods. When removing the head protection cover from between the guide rods, it is recommended to hold the flat cable with the hand opposite to the hand holding the head protection cover while removing the head protection cover, since the head protection cover tends to get caught on the flat cable.
Page 229: Installation/Removal Of Head Protection Cover With Cleaning Solution
9. Troubleshooting Guide RICOH Ri 2000 User Manual Installation/removal of head protection cover with cleaning solution IMPORTANT! If the amount of cleaning solution to be added to the head protection cover is not sufficient, or if cleaning solution spills out during installation, the head will not be protected correctly.
Page 230 9. Troubleshooting Guide RICOH Ri 2000 User Manual After adding approximately 1 ml, pour the remaining cleaning solution in the dropper one drop at a time into the cap until the liquid level is raised slightly above the rim of the cap, as shown in the illustration below, when viewed from the side.
Page 231 9. Troubleshooting Guide RICOH Ri 2000 User Manual Therefore, when installing the head protection cover, move it carefully so that it tilts to the left or right to some extent, but not to the front or rear. Push the head protection cover up until it clicks into place.
Page 232: How To Check The Condition Of The Installation Of The Head Protection Cover With Cleaning Solution
9. Troubleshooting Guide RICOH Ri 2000 User Manual How to check the condition of the installation of the head protection cover with cleaning solution IMPORTANT! If the amount of cleaning solution to be added to the head protection cover is not sufficient, or if cleaning solution spills out during installation, the head will not be protected correctly.
Page 233: What To Do If The Product Is Not Used For A Certain Period Of Time
9. Troubleshooting Guide RICOH Ri 2000 User Manual 9.4. What to do if the product is not used for a certain period of time <If the panel displays "It hasn’t been printed in a while. Store the table for machine quality maintenance. Please remove the platen.">...
Page 234 9. Troubleshooting Guide RICOH Ri 2000 User Manual <If you have no plans to use the machine in the near future> Follow the panel display and remove the platen from the machine, then press the "OK" button. After pressing the "OK" button, one of the following panels will be displayed. (If there are print jobs remaining on the machine, the panel on the right will be displayed.)
Page 235 9. Troubleshooting Guide RICOH Ri 2000 User Manual After the table moves to the center of the machine, the panel display will be as shown below. If you wish to use it again, press the "OK" button and the table will move to its normal position.
Page 236: Nozzle Strong Maintenance
9. Troubleshooting Guide RICOH Ri 2000 User Manual 9.5. Nozzle Strong Maintenance • Always wear commercially available protective eyewear and gloves when working. Perform this maintenance when the ejection failure is not improved even after performing "STRONG" head cleaning multiple times (3 to 5 times).
Page 237 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press the Option tab. Press [OPTION]. Press [NOZZLE STRONG MAINT.] on page 3 of [OPTION].
Page 238 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [WHITE] or [COLOR]. Press [NEXT]. Press the head number to clean. You can select multiple heads. Press [NEXT]. The selected carriage is moved. Select whether or not to use the attaching jig for the head protection cover. ([YES/NO])
Page 239 9. Troubleshooting Guide RICOH Ri 2000 User Manual The following describes the case where the attaching jig for the head protection cover is used.If you do not want to use the attaching jig for the head protection cover , select [NO] and proceed to step How to do without attaching jig for head protection cover "...
Page 240 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [OPTION]. If you press [CANCEL], The selected carriage moves to the right end, and the Head is capped, and the maintenance is end. Attach the head protection cover on the attaching jig.
Page 241 9. Troubleshooting Guide RICOH Ri 2000 User Manual Fill all caps of the head protection cover with cleaning solution using a dropper. Pour the cleaning solution into the cap until the liquid level is raised slightly above the rim of the cap, as shown in the illustration below, when viewed from the side.
Page 242 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [NEXT]. The platen, with its Head Protection Cover moves into the machine. If you press [CANCEL], The selected carriage moves to the right end, and the Head is capped, and the maintenance is end.
Page 243 9. Troubleshooting Guide RICOH Ri 2000 User Manual Attach the head protection cover without spilling the cleaning solution. As shown in the figure below, pinch the left and right claws of the head protection cover with both hands. Aligning the head protection cover and carriage.
Page 244 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [NEXT]. ※When canceling the maintenance at this time, detach the head protection cover and press "CANCEL". When [CANCEL] is pressed, the print head will be capped, and the maintenance will be completed.
Page 245 9. Troubleshooting Guide RICOH Ri 2000 User Manual ※When canceling the maintenance at this time, detach the head protection cover and press "CANCEL". When [CANCEL] is pressed, the print head will be capped, and the maintenance will be completed. However, please note that an error will occur if "CANCEL" is pressed while the head protection cover is still attached.
Page 246 9. Troubleshooting Guide RICOH Ri 2000 User Manual Detach the attaching jig for the head protection cover. Press [NEXT].
Page 247 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [START]. Maintenance begins. ※When canceling the maintenance at this time, detach the head protection cover and press "CANCEL". When [CANCEL] is pressed, the print head will be capped, and the maintenance will be completed.
Page 248 9. Troubleshooting Guide RICOH Ri 2000 User Manual After maintenance is completed, open the front cover, and detach the head protection cover. When maintenance is completed, the following message appears with a buzzer sound. “Removing the head For instructions on how to remove the head protection cover, protection cover”...
Page 249 9. Troubleshooting Guide RICOH Ri 2000 User Manual Perform a nozzle check after auto cleaning is completed. After auto cleaning is complete, print a nozzle check to see if ink ejection has improved. If the problem persists, perform this maintenance and nozzle check for multiple times (3 to 5 times).
Page 250: How To Do Without Attaching Jig For Head Protection Cover
9. Troubleshooting Guide RICOH Ri 2000 User Manual How to do without attaching jig for head protection cover If you selected "NO" in "8. Select whether or not to use the attaching jig for the head protection cover. ([YES/NO]) " on page 238, continue with the following steps.
Page 251 9. Troubleshooting Guide RICOH Ri 2000 User Manual Check that the head protection cover is securely attached to the carriage, and press [NEXT]. If the head protection cover is not attached correctly, the inside of the machine may be stained with ink.
Page 252 9. Troubleshooting Guide RICOH Ri 2000 User Manual Press [NEXT]. [NEXT] can only be pressed with the front cover close. ※When canceling the maintenance at this time, detach the head protection cover and press "CANCEL". When [CANCEL] is pressed, the print head will be capped, and the maintenance will be completed.
Page 253: Appendix
RICOH Ri 2000 User Manual 10. Appendix 10.1. Specifications General Printer Type: Direct-to-garment printer Technology: RICOH Piezo-electric drop on demand inkjet systems Head Type: RICOH print head Number of Print Heads: Color - 8 channels, white - 8 channels Resolution: 1,200 x 1,200 dpi(Maximum)
Page 254: About Open Source Software License
10. Appendix RICOH Ri 2000 User Manual 10.2. About Open Source Software License ZLib Copyright (C) 1995-1996 Jean-loup Gailly and Mark Adler This software is provided 'as-is', without any express or implied warranty. In no event will the authors be held liable for any damages arising from the use of this software.
Page 255: Where To Inquire
10. Appendix RICOH Ri 2000 User Manual 10.3. Where to Inquire For inquiries, contact your sales or service representative. 10.4. Revision history Revision Date issued Description Initial version August, 2020 1.1.0 Sep, 2020 Fixed for PS20 support. Corrected other errors 1.2.0...
Page 256 RICOH Ri 2000 User Manual Corrected other errors. 1.6.0 May, 2024 Fixed for “6 Essential Tips for Keeping Your RICOH Ri 2000 in Top Shape” Fixed for new waste ink tube. Fixed for “1.7. Usage of ColorGATE Productionserver” Fixed for “2.2. Before Printing”...
Page 257: Trademarks
10. Appendix RICOH Ri 2000 User Manual 10.5. Trademarks ColorGATE and Productionserver are registered trademarks of ColorGATE Digital Output Solutions GmbH. Adobe, Elements, Illustrator, and Photoshop are either registered trademarks or trademarks of Adobe in the United States and/or other countries.

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