Poly Edge 500 Quick Reference Manual

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Place an Outbound Call
To place an outbound call, simply press 9 to
access an outside line. All outbound calls must
include 9+ the 10-digit phone number.
Note: For calls placed outside the calling area, you
will need to dial "1" before the area code.
• Dial the number, then press the Dial (K} soft key
or Speakerphone (I} button. - or -
• Lift the handset or press the Speakerphone (I}
button and then dial the number.
Dialing 911 [9-1-1]
To dial emergency services from your phone, you do
not need to dial 9 to access an outside line before
dialing 9-1-1.
Answer an Incoming Call
Simply lift the handset to answer incoming calls or
press the Speakerphone (I} button. After answering
you can:
• Put the call on local hold
• Put the call on global hold {Hold XXX)
• Transfer the call
• Put the call on or off speakerphone
Warm Transferring Calls
A warm transfer (attended) allows users to speak
privately with the receiving party before transferring
the call. A warm transfer also confirms the availability
of the receiving party.
1. During an active call, press the Transfer (B} button.
2. Dial the phone number or extension.
3. After the receiving party answers the call,
press the Transfer (B) button or simply hang up.
Blind Transferring Calls
A blind transfer (unattended) allows users to send calls
to an alternate extension or phone number without
waiting for an answer or confirming the availability of
the receiving party.
1. During an active call, press the Transfer (B} key.
2. Press the Blind soft key.
3. Dial the phone number or extension.
4. Press the Send soft key.
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Quick Ref ere nee Guide
Transfer a Call to Voicemail
To transfer directly to someone's voicemail,
press the Transfer (B} button, press the Blind
soft key (K}, press #, enter the extension of the
recipient, and press the Enter soft key (K}.
Checking Voicemail
To check your mailbox, press the Voicemail (G)
button -or- press the VMail soft key (K}.
Call Hold
Call hold is used when you want to place a call on
hold and go back to the call from the same phone.
To hold a call: press either the Hold (A} button or soft
key during an active call. The call appearance light
will blink red. To retrieve the call, press the Hold (A}
button again, or press the blinking line button.
Note: The hold feature applies only to the
local phone.
Redial
To redial, press the right arrow pad key twice.
This only applies to last dialed numbers.
Missed, Placed, and Received Calls
Past calls can be viewed and redialed by using the
Navigation (E} buttons.
• Press the down arrow pad key to view missed calls.
• Press the right arrow pad key to view placed calls.
• Press the left arrow pad key to view received calls
Poly Edge 500
Transfer
Volume Up/ Down
Back
5 Way Navi g ation
Home
Voicemail
Headset (Optional)
I Speakerphone
Speakerphone (Mute)
Soft Keys
Pagination