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Summary of Contents for Invacare SoftCloud Series
- Page 1 Invacare® SoftCloud™ family en Alternating mattress system Service Manual PROVIDER: Keep this manual. The procedures in this manual MUST be performed by a qualified technician.
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Page 2: Table Of Contents
All rights reserved. Republication, duplication or modification in whole or in part is prohibited without prior written permission from Invacare. Trademarks are identified by ™ and ®. All trademarks are owned by or licensed to Invacare Corporation or its subsidiaries unless otherwise noted. -
Page 3: 1 General
Invacare® SoftCloud™ 1 General 1.3 Preliminary System Check 1.1 Introduction Before commencing any service procedure, the following preliminary verifications should be This document contains important information about assembly, completed to ensure the system fault or failure is not adjustment and advanced maintenance of the product. To due to a user oversight. ensure safety when handling the product, read this document 1. Confirm the mains cable is firmly attached and the system and the user manual carefully and follow the safety instructions. is connected to a working power source. 2. Make sure the handle is secured to the control unit. All Find the user manual on Invacare’s website or contact your three connectors should be firmly inserted. Invacare representative. See addresses at the end of this 3. Remove the mattress top cover. Ensure the document. cardiopulmonary resuscitation (CPR) label is firmly Invacare reserves the right to alter product specifications attached. without further notice. 4. Check that each air cell and side bolster is firmly attached Before reading this document, make sure you have the latest to the internal air tubes. version. You find the latest version as a PDF on the Invacare Once the preliminary system check is complete, proceed with website. the service and repair as outlined in the following procedures. For pre-sale and user information, see the user manual. For more information about the product, for example product safety notices and product recalls, contact your Invacare ... -
Page 4: 2 Safety
— Additional manuals can be ordered from Invacare. See addresses at the end of this document. NOTICE! Replacement parts for this product family are only available as a kit. Always use the complete new kit when replacing a part. — Spare parts kits can be ordered from Invacare. Refer to your local Invacare website to access the electronic spare parts catalogue (ESPC). NOTICE! Refer to the user manual of this product for information on: — Technical Data — Product Components —... -
Page 5: 3 Digital Control Unit
Invacare® SoftCloud™ 3 Digital Control Unit 3.2 Circuit Board (PCB) Overview 3.1 Components' Overview 3.2.1 Ace/Pro PCB L Power switch connector M Pressure sensor N Compressor connector O Flexible printed circuit (FPC) connectors P Speaker connector Q Motor connector R IEC Mains connector A Top Housing 3.2.2 Top/Air PCB B Speaker bracket C Control panel D Air tube connector E Circuit board (PCB) F Compressor bracket Compressor (dual compressor on the above illustrated Ace/Pro models, single compres-sor on the Top/Air models) H Bottom housing I Motor S Pressure sensor... -
Page 6: 4 Service | Digital Control Unit
4.1 SoftCloud Ace/Pro 4.1.1 Replacing the Air Filter Refers to spare parts kit SP1631536 NOTICE! Good filter maintenance is critical to maintaining your mattress system in optimal operating condition. Failure to keep the filters clean will result in system downtime and increase repair costs. It is recommended that the air filter be replaced annually. Replacement air filters are available from an Invacare Service Centre. 1. Switch off the control unit and disconnect from mains supply. 2. Disconnect the air hoses. 3. Place the control unit on a flat surface with its back panel facing upward (place a soft cloth under the unit to prevent scratches). 4. While keeping the hanger brackets apart, carefully remove both air filter covers and their respective filters A. Discard the filters. 5. Open the spare parts kit and carefully place a new filter in each of the covers. 6. Place the air filter covers back into the control units' slots. 60129675-C... -
Page 7: Replacing The Top Housing
Invacare® SoftCloud™ 4.1.2 Replacing the Top Housing Refers to spare parts kit SP1631544 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic Protected Areas T10, T20 Torx keys Removing Housing 1. Switch off the control unit and disconnect from mains supply. 2. Turn the unit upside down. 3. Loosen and remove the five screws A with the appropriate Torx key. 4. Hold the unit firmly. Turn the unit back to its top side. 5. Open the housing. Unplug the speaker wire B, and FPCs C and D. 6. Detach the housing. -
Page 8: Replacing The Pcb
4 Service | Digital Control Unit 4.1.3 Replacing the PCB Refers to spare parts kits: SP1633122 (240V) / SP1633116 (110V) NOTICE!. Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.1.2). 3. Cut the cable tie that holds tube C to the bottom housing. Disconnect the three air tubes A, B, and C. 4. Unplug the motor cable D, the power switch cable Ethe compressor cable F, and the mains cable G. 5. Cut the cable tie securing the pressure sensor H and remove 6. ... -
Page 9: Replacing The Dual Compressor
Invacare® SoftCloud™ 4.1.4 Replacing the Dual Compressor Refers to spare parts kit SP1631542 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.1.2). 3. Disconnect the three air tubes and cut the cable tie that holds the third tube to the bottom housing (see 4.1.3). 4. Unplug the compressor cable from the PCB (see 4.1.3). 5. Unplug the yellow earth wire A from its socket. 6. Carefully cut both cable ties B securing the air tubes to the dual compressor and unplug them. 7. Loosen and remove the eight screws C fixing the ... -
Page 10: Replacing The Motor
4 Service | Digital Control Unit 4.1.5 Replacing the Motor Refers to spare parts kit SP1631534 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.1.2). 3. Remove the three air tubes and cut the cable tie that holds the tube which is secured to the bottom housing (see 4.1.3). 4. Unplug the air tube A which connects the motor to the dual compressor. 5. Unplug the power switch cable and the motor cable from the PCB (see 4.1.3). 6. Loosen and remove the two screws B with the appropriate ... -
Page 11: Replacing The Bottom Housing
Invacare® SoftCloud™ 4. Loosen and remove the screws D with the appropriate Torx key. 5. Discard both the nonfunctioning connector and the bracket. 6. Install the new ones and tighten them with the two provided screws. 7. Reattach the air tubes to the connector. Ensure to install the tubes in the correct sequence. 8. Place the connector assembly on the bottom housing. Ensure that tube C is the one at the bottom. 9. Reinstall the top housing. Ensure no cable or tube is kinked or clamped. 4.1.7 Replacing the Bottom Housing Refers to spare parts kit SP1631540 NOTICE! The replacement of the bottom housing shall be performed by Invacare-trained personnel only. NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs ... -
Page 12: Replacing The Tube Subassembly
4 Service | Digital Control Unit 12. Pick up the new bottom housing and place the components in the reverse order to which they have been removed from the old one. Make sure the small silicone tube goes under the compressor bracket. 13. Using the provided cable ties, secure the T-valve and the tube A to the new bottom housing. Cut the excess cable tie length. 14. Reconnect all cables to the PCB. 15. Reinstall the top housing. Ensure no cable or tube is kinked or clamped. 4.1.8 Replacing the Tube Subassembly Refers to spare parts kit SP1633185 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPC's (see 4.1.2). 3. Cut the cable tie that holds the compressor T-valve to the bottom housing. -
Page 13: Softcloud Top/Air
Invacare® SoftCloud™ 4.2 SoftCloud Top/Air 4.2.1 Replacing the Air Filter Refers to spare parts kit SP1631448 NOTICE! Good filter maintenance is critical to maintaining your mattress system in optimal operating condition. Failure to keep the filters clean will result in system downtime and increase repair costs. It is recommended that the air filter be replaced annually. Replacement air filters are available from an Invacare Service Centre. 1. Switch off the control unit and disconnect from mains supply. 2. Disconnect the air hoses. 3. Place the control unit on a flat surface with its back panel facing upward (place a soft cloth under the unit to prevent scratches). 4. While keeping the hanger brackets apart, carefully remove both air filter covers and their respective filters A. Discard the filters. 5. Open the spare parts kit and carefully place a new filter in each of the covers. 6. Place the air filter covers back into the control units' slots. 4.2.2 Replacing the Top Housing Refers to spare parts kit SP1631543 NOTICE! Risk of damaging the PCB by electrostatic discharge... -
Page 14: Replacing The Pcb
4 Service | Digital Control Unit 5. Open the housing. Unplug the speaker wire B, and FPCs C and D. 6. Detach the housing. Preparing Housing 7. Open the spare parts kit. Use the old housing as a guide, and apply the fuse type and insulation class stick-on labels on the new housing. 8. Assemble the new speaker with its bracket and foam pad, and place it on the housing. Fix it with the two provided screws. 9. Place both foam strips on the new housing. Make sure they are set between the housing and the dual compressor (use the old housing as reference). 10. Thread both FPC's through the housing's slit and stick the digital control panel on the front of the housing. Installing Housing 11. ... -
Page 15: Replacing The Compressor
Invacare® SoftCloud™ 5. Loosen and remove the five screws F with the appropriate Torx key. 6. Replace the nonfunctioning PCB and secure the new one with the five provided screws. 7. Plug the power switch cable, motor, compressor, and mains cables. 8. Plug the sensor tube E and secure it with a cable tie. Cut the excess cable tie length. 9. Install the housing. Ensure no cable or tube is kinked or clamped. 4.2.4 Replacing the Compressor Refers to spare parts kit SP1631541 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T20 Torx keys ... -
Page 16: Replacing The Motor
4 Service | Digital Control Unit 7. Unplug the yellow earth wire C from its socket. 8. Remove the nonfunctioning dual compressor and install the new one. 9. Install the six provided screws and tighten them. 10. Plug the compressor cable and the earth wire. 11. Install the air tubes and secure them with the provided cable ties. Cut the excess cable tie length. 12. Reinstall the housing. Ensure no cable or tube is kinked or clamped. 4.2.5 Replacing the Motor Refers to spare parts kit SP1631534 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.2.2). -
Page 17: Replacing The Air Tube Connector
Invacare® SoftCloud™ 4.2.6 Replacing the Air Tube Connector Refers to spare parts kit SP1631447 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.2.2). 3. Hold the connector assembly firmly with one hand. Remove both the air tubes Aand B from the connector. 4. Loosen and remove the screws C with the appropriate Torx key. 5. Discard both the nonfunctioning connector and the bracket. 6. Install the new ones and tighten them with the two provided screws. 7. Reattach the air tubes to the connector. Ensure to install the tubes in the correct sequence. 8. Place the connector assembly on the bottom housing. Ensure that tube B is the one at the bottom. 9. Reinstall the top housing. Ensure no cable or tube is kinked or clamped. -
Page 18: Replacing The Bottom Housing
4 Service | Digital Control Unit 4.2.7 Replacing the Bottom Housing Refers to spare parts kit SP1631452 NOTICE! The replacement of the bottom housing shall be performed by Invacare-trained personnel only. NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.2.2). 3. Unplug the power switch and motor cables from the PCB (see 4.2.3). 4. Loosen and remove the two motor screws with the appropriate Torx key (see 4.2.5). 5. Unplug the compressor and mains cables from the PCB (see 4.2.3). 6. Loosen and remove the four PCB screws with the appropriate Torx key (see 4.2.3). -
Page 19: Replacing The Tube Subassembly
Invacare® SoftCloud™ 4.2.8 Replacing the Tube Subassembly Refers to spare parts kit SP1633186 NOTICE! Risk of damaging the PCB by electrostatic discharge Handle PCBs only in Electrostatic-Protected Areas T10, T20 Torx keys Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Detach the top housing, the speaker cable and both FPCs (see 4.2.2). 3. Cut the cable tie that holds the compressor T-valve to the bottom housing. 4. Carefully remove the cable ties that are securing the air tubes (see 4.2.4). 5. Unplug the air tube that connects the dual compressor and the motor. 6. Remove the old tubing set and replace it with the new one. 7. Plug the air tube to the motor and the air tubes from the T- valve to the dual compressor. Secure the connections with cable ties. Cut the excess cable tie length. 8. Reinstall the top housing. Ensure no cable or tube is kinked or clamped. -
Page 20: 5 Service | Mattress
5 Service | Mattress 5 Service | Mattress 5.1 Replacing the Air Cell Set Refers to spare parts kit SP1633189, SP1633190, SP1633192, SP1633193, SP1633194, SP1633195, SP1633196, SP1633197, SP1633203, SP1633204, SP1633205, SP1633206 Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Open the zipper of the bed cover and take off the top cover. 3. Unplug the snap fasteners that connect the defective air cell to the two longitudinal bolsters - one on each side. 60129675-C... - Page 21 Invacare® SoftCloud™ 4. Facing towards the mattress, on the left-hand side, two L-shaped blue tubes connect the air cell to the bolster on that side. Using the wire clippers, cut both cable ties A securing them. 5. Carefully cut the end of the L-shaped tube connected to the side bolster using the wire cutters and unplug it. 6. Remove the defective air cell by sliding it out of the mattress ...
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Page 22: Replacing The Heel Cell (Ace/Pro)
5 Service | Mattress 5.2 Replacing the Heel Cell (Ace/Pro) Refers to spare parts kit SP1633198, SP1633199, SP1633200, SP1633201, SP1633207, SP1633208 Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Open the bed cover zipper and take off the top cover (see 5.1). 3. The heel cells are located at the foot end of the mattress (there are five heel cells in total). 4. Unplug the snap fasteners connecting the defective heel cell to the two longitudinal bolsters - one on each side. 5. Facing towards the mattress, on the left-hand side, two L- shaped blue tubes are connecting the heel cell to the side bolster. Using the wire clippers, cut the two cable ties A securing them. 6. Carefully cut the end of the L-shaped tube connected to the side bolster using the wire cutters and unplug it. 7. Remove the defective heel cell by sliding it out of the mattress and discard it. -
Page 23: Replacing The Side Bolster (Pro)
Invacare® SoftCloud™ 5.3 Replacing the Side Bolster (Pro) Refers to spare parts kit SP1633209, SP1633210 Wire clippers 1. Switch off the control unit and disconnect from mains supply. 2. Open the zipper of the bed cover and take off the top cover (see the image in 5.1, point 1 and 2). 3. Unplug all twenty-two snap fasteners connecting the air cells to the defective side bolster. 4. Using the wire clippers, cut cable tie A securing the upper L- shaped blue tube, connecting the head cell to the side bolster and unplug it. Repeat this procedure for the remaining two head cells (there are three in total). 5. Unplug the four snap fasteners that secure the side bolster to the mattress’ bottom cover. 6. Discard the defective side bolster. 7. Install the new side bolster in place by following, in reverse order, the process described on points 3. to 5. Secure the tubes with the provided cable ties. Cut the excess cable tie length. 8. Put the top cover back in place and close the zipper (see the image in 5.1, point 11). 60129675-C... - Page 24 Phone: 0800 468 222 orders@invacare.com.au Fax: 0800 807 788 www.invacare.com www.invacare.com.au sales@invacare.co.nz www.invacare.co.nz Invacare UK Operations Limited Invacare Portugal, Lda Unit 4, Pencoed Technology Park, Pencoed Rua Estrada Velha 949 Bridgend CF35 5AQ 4465-784 Leça do Balio Portugal 60129675-C 2024-02-26 Making Life’s Experiences Possible®...
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