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Summary of Contents for Trek FETCH+ 4
- Page 1 O W N E R ’ S M A N U A L HOW TO HAVE MORE FUN ON YOUR NEW E-CARGO BIKE FETCH+ 4 FETCH+ 2...
- Page 2 Tips for riding safer on your electric cargo bike Make darn sure your front wheel is on right and tight. Check it before every ride. Seriously. If you’re not sure how the wheel attaches, the details are inside. See the Check the wheels section on page 3-7.
- Page 3 Secure your most precious cargo. Always double-check that seatbelts are fastened correctly when you’re transporting kids bike. Park on level, firm ground. Make sure your kickstand is on a hard surface before loading or unloading your bike (and if your model has a dropper post, lower it for easier mounting and dismounting). Stay powerful, friends.
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Page 4: Table Of Contents
Contents First things first ..................i A note about warnings ................ iii Safety Safety for you ..................1-1 Safety for others ................1-6 Safety for the bike ................1-13 E-System Quick Start Turn the bike ON or OFF ..............2-1 Battery ....................2-2 Pedal assistance ................2-6 Walk assistance ................2-7 Lights ....................2-7 Connect your phone ................2-8... -
Page 5: First Things First
Registration records your serial number (which is important if your bike is ever lost or stolen), and serves as a means of communication with Trek if there are any safety alerts about your bicycle. If you have questions about your bicycle, even years down the line, in just seconds your registration lets us know exactly which bike we’re discussing, so we can... - Page 6 3. Go online for more great info You’ll find the most current and detailed information, including FAQs, maintenance sched- ules, troubleshooting guides, and how-to videos online at trekbikes.com. Scroll down to the Support section at the bottom of the home page. 4.
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Page 7: A Note About Warnings
A note about warnings As you read this manual, you’ll see gray warning boxes like this: WARNING! Text in a gray box with the safety alert symbol will warn you about a situation or behavior that could cause severe injury or death. The reason for these warnings is that we don’t want you —... -
Page 8: Safety
CHAPTER 1 Safety Safety for you ................1-1 Know your limits ...............1-1 Handle with care ..............1-1 Think safety...............1-2 Avoid misuse ..............1-2 Gear up ................1-2 Ride smart ................1-3 Avoid hazards ..............1-4 Respect the weather ............1-4 Listen to your bike ............1-5 Plan ahead ................1-5 Follow the rules ..............1-5 Safety for others .............. -
Page 9: Safety For You
Important safety information Read this important safety information before riding your bicycle. Safety for you A bicycle can’t protect you in an accident. The most common cause of injury on a Handle with care bicycle is falling. In a crash or impact, it is Some parts of your bicycle can injure you not uncommon for your bicycle to sustain if mishandled. -
Page 10: Think Safety
Think safety Gear up Follow these essential safety precautions • We advise you to wear a helmet when to reduce your risk of harm when riding riding your bicycle to reduce the risk of your bicycle. head injury in an accident. You should comply with local rules. -
Page 11: Ride Smart
• Be cautious if riding with a large group. WARNING: Reflectors, which function Riding close to other riders reduces only when light shines on them, are not a visibility with the road and can cause substitute for lights. Riding in dark condi- you to lose control of your bicycle. -
Page 12: Avoid Hazards
Avoid hazards When you cross railroad tracks or drain grates, approach them carefully and cross Watch for cars, pedestrians, and other cy- them at a 90-degree angle to keep your clists. Assume others do not see you and wheels from getting caught in the ruts. be prepared to avoid them or their actions such as opening a door in your path. -
Page 13: Listen To Your Bike
Listen to your bike Follow the rules If your bicycle behaves in an unusual man- It is your responsibility to be aware of the ner (it shakes or wobbles, for example), or laws that apply where you ride. Observe all you hear an unusual noise, immediately laws and regulations regarding: stop riding the bicycle and identify the... -
Page 14: Safety For Others
Trek cargo bikes are designed to accom- individual seat. See page 1-14 for weight modate children if desired: rear cargo in limits. - Page 15 WARNINGS: Failure to follow these warnings could result in serious injury or death. • If you allow a child to ride in a seat or trailer attached to a bicycle, be extra vigilant to ensure the child’s safety. • Never leave a child unattended in a child seat or trailer. The bicycle could fall over and injure the child.
- Page 16 • If you attach a rack or seat that is incompatible, it could come loose or come off unex- pectedly, cause the child to come in contact with moving parts or fall, and lead to severe injury or death. • Do not mount a clamp to a bicycle frame that is not equipped for it.
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Page 17: Using The Front Cargo Bike Child Seats
Using the front cargo bike child seats The front cargo bike comes equipped with Head support two reclining child seats. • The head support is designed to support the heads of children who fall The seats are designed for children from asleep while seated. - Page 18 Recline the seats IMPORTANT: 1. When reclining the seat, the shoulder • The reclined positions are designed for straps will loosen. You must re-tighten additional child comfort. the shoulder straps after reclining. • The seats have three positions: straight- 2. Before moving the seat back to the up, 10°...
- Page 19 Remove/Install the child seats Remove 1. Put the seat in the fully reclined position. 2. Remove the two bolts and washers behind the seat. Washers and bolts Crossbar 3. Pull the seat up (to release from the mushroom fasteners) and out of the cargo box. NOTE: The mushroom fasteners should remain in place.
- Page 20 Install 1. Put the seat in the fully reclined position. 2. At an angle, use the lower openings to mount the seat on the two mushroom fasteners. 3. Push the seat frame backwards to align the two upper holes with the crossbar holes.
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Page 21: Safety For The Bike
Safety for the bike We build our bicycles to last a long time — with a little help from you. Follow these safe- guards to keep your bicycle in good shape for the long haul. Ride it right Load it right Your e-cargo bike is designed for riding Your e-cargo bike is designed for a maxi- on a paved surface where the tires are... - Page 22 Front cargo weights Rear rack max: 27kg / 60lb Cargo box max: 80kg / 176lb Bike weight: 75kg / 165lb Total max: (rider + cargo + trailer + bike) 250kg / 550lb Rear cargo weights Cargo max: 72kg / 158lb NOTE: Two passengers or loads at 36kg / 79lbs each, not one load at 72kg / 158lbs.
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Page 23: Riding With Cargo
Riding with cargo Changes in handling Securing cargo A combination of factors – including the Make sure your cargo is secured. If using structural rigidity of the frame, individual straps, make sure they are rated for the component strength, steering behavior, weight of your cargo, with all loose ends and weight distribution –... -
Page 24: Lifespan
Lifespan A bicycle is not indestructible, and its WARNING: A bicycle is subjected to parts will not last forever. Our bicycles are wear and high stress. Different materials made to withstand the stress of “normal“ and parts may react to wear or stress riding because those stresses are well fatigue in different ways. -
Page 25: Modifications And Accessories
Modifications and accessories Modifications to your bicycle can make it luggage rack, a child seat, a trailer, etc., unsafe. Each part of your new bicycle has check with your bike shop to make sure it been carefully chosen and approved. The is compatible with your bicycle. - Page 26 WARNINGS: Failure to follow these warnings could result in serious injury or death. • Changing the components on your bike with other than genuine replacement parts may compromise the safety of your bicycle and may void the warranty. Check with your bike shop before changing the components on your bike.
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Page 27: Parking, Storing, And Transporting Your Bike
Parking, storing, and transporting your bike Kickstand You should always use the kickstand when parking your cargo bike. Strive to park your bike on a firm, level surface. If a level surface is not possible, park your bike facing uphill. If you park facing downhill, the kickstand could be overcome by the weight of the bike alone or a small push. - Page 28 Front Cargo bike Take the bike off the kickstand Put the bike on the kickstand NOTICE: Make sure your bike is unlocked 1. Use the seatpost dropper lever to put before taking it off the kickstand. Otherwise the saddle in the lowest position. there is a chance the lock will bend or snap 2.
- Page 29 Park or store your bike safely • Do not park your bicycle unless you secure it to a fixed object with a bike lock that resists bolt cutters and saws. Lock the battery in place or for optimal safety, remove the battery and put it in a safe place.
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Page 30: Protect Your Bike's Finish
Protect your bike’s finish The finish or paint on your bicycle can be damaged by chemicals (including some sports drinks) or abrasive contact. Dirt can scratch or remove paint (and even frame material) especially where a cable rubs or a strap is placed around a tube. Use adhesive padding to prevent rubbing in critical spots. -
Page 31: A Warning About Servicing Your Bike
A warning about servicing your bike If you need to replace any bike parts (worn Your safety depends on the correct brake pads, for example, or broken parts maintenance of your bicycle. If a repair, from an accident), visit your bike shop or adjustment, or software update (for your the Equipment section of trekbikes.com. -
Page 32: E-System Quick Start
CHAPTER 2 E-System Quick Start Turn the bike ON or OFF............2-1 Battery ..................2-2 Charge the battery ............2-2 Install or remove the battery ...........2-4 Store the battery...............2-5 Pedal assistance..............2-6 Lights ..................2-7 Connect your phone ............... 2-8... -
Page 33: Turn The Bike On Or Off
CAUTION: Any unauthorized modification (tampering) of your e-bike system is prohibited. If you suspect your e-bike has been tampered with, or you experience a change in the speed at which your pedal assistance cuts off, stop riding and contact an authorized Trek retailer for assistance. -
Page 34: Battery
Battery Charge the battery • The battery is supplied partially charged. For best performance, fully charge the bat- tery before riding your e-bike. • The battery can be charged while installed on the bike or off the bike. • LEDs indicate the level of battery charge. •... - Page 35 On the bike Blue bar = 20% White bar = 10% 4 blue LEDs + 1 white LED = 81% to 90% charged Low battery indicator The bottom two LEDs change color. 2 orange: 30% to 21% 1 orange: 20% to 11% 1 red: 10% to reserve 1 red flashing: reserve to empty Off the bike...
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Page 36: Install Or Remove The Battery
Install or remove the battery Before installing or removing the battery, make sure the battery and remote are OFF. No LEDs should be illuminated on either component. Install: 1 ▶ 2 ▶ 3 Remove: 3 ▶ 2 ▶ 1... -
Page 37: Store The Battery
Store the battery Store the battery properly WARNING: If you won’t be riding your e-bike for 3 months or more, remove the battery from the bike, and take the following steps to properly store it. • Store your e-bike battery in a dry, ventilated location that is away from moisture, heat sources, and combustible or easily flammable objects. -
Page 38: Pedal Assistance
Pedal assistance You’ve got places to be and people to see, so get going. Assistance stops when: • You stop pedaling Select an assist mode • You reach the maximum assist speed (Maximum speeds vary by region.) Before you start pedaling Assistance restarts when: or while you are pedaling •... -
Page 39: Walk Assistance
Walk assistance Walk assistance provides a little push for those times when you are walking or pushing your bike. Shifting your bike into a higher gear increases the speed of walk assistance, up to approximately 4pmh/ 6kph. WARNING: Walk assistance should only be used when you are walking your bike. Never use walk assistance when you are riding your bike, or in situations where the wheels are not touching the ground. -
Page 40: Connect Your Phone
Connect your phone eBike Flow Download the app Use the eBike Flow app to keep track of your distance traveled, battery status, current speed, and to help you navigate your way, The eBike lock feature turns your phone into a digital lock for your bike. To learn more and download the app, go to Google Play or the App Store. - Page 41 Attach your phone 0.27-0.51" 6.8-13mm Charge your phone Inductive charging Status LED Blue USB charging charging Yellow Inductive charging Green Charged Red Error...
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Page 42: Riding
CHAPTER 3 Riding Before your first ride .............. 3-1 Know before you go ............3-1 Adjust your saddle to a comfortable height ....3-2 Bed-in your brakes ............3-4 Inspect your stem ............3-5 Adjust your handlebar ............3-5 Get to know your bike............3-5 Before every ride..............3-6 Pre-ride checklist ..............3-6 Lighting .................. -
Page 43: Before Your First Ride
There’s a lot of great information about your bike’s e-system. Before your first ride, be sure to read and follow the information in the E-System Quick Start section in this manu- al and the comprehensive Bosch manual for your bike, available on Trek’s manuals page: trekbikes.com/manuals. trekbikes.com/manuals Stay within the weight limit Your bicycle has weight limits. -
Page 44: Adjust Your Saddle To A Comfortable Height
Adjust your saddle to a comfortable height Test that you have the right height Sit on the saddle with your foot on the lower pedal and your leg slightly bent. If your leg is bent more than slightly, your seat should be adjusted up. If you can’t reach the pedal, your seat should be adjusted down. - Page 45 Adjust the saddle height Front Cargo Rear Cargo Your bike has a lever on the handlebar to Your bike has a two piece telescoping adjust your seat height up or down. Talk to seatpost to adjust your seat height up or your bike shop if you’re not familiar with a down.
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Page 46: Bed-In Your Brakes
Bed-in your brakes New disc brakes require a bed-in (burn-in) 1. On a flat surface, while sitting on the process. The process helps ensure con- saddle, accelerate the bike a moder- sistent and powerful braking feel, along ate speed. with the quietest braking in most riding 2. -
Page 47: Inspect Your Stem
Adjust your handlebar Inspect your stem Handlebar position is important for control The rear cargo bike has a direct-connect and comfort. You point the handlebar and stem that attaches the handlebar to the the bike follows. steerer tube, which is attached to the fork. -
Page 48: Before Every Ride
Before every ride Before riding your bicycle and before loading with cargo or passengers, perform a safety check on level ground and away from traffic. If any part doesn’t pass the safety check, fix it or have your bike serviced before riding. Pre-ride checklist □... - Page 49 Pre-ride checklist □ Check the wheels • Check rims and spokes for damage. Give the wheel a spin. It should spin straight through the fork (front) and chainstays/seatstays (rear), and not contact the brake pads. • Lift your bicycle and hit the tire with a solid blow. The wheel should not come off, be loose, or move from side to side.
- Page 50 Pre-ride checklist The thru axle length, diameter, and thread □ Check the tires pitch must match the specifications of Use a tire pump with a gauge to make your frame, fork, and wheel hubs. Always sure your tires are inflated within the rec- install or remove your wheel in accordance ommended pressure range.
- Page 51 There should be between 6-12mm / 0.25-0.50in total vertical movement in the middle of the chain or belt. Trek recommends the use of a belt-tension gauge for best results. NOTE: If there is a large difference between measurements, the front sprocket may be misaligned.
- Page 52 Pre-ride checklist □ □ Check the saddle and seatpost Check the cables • Make sure the saddle is in line with the • Make sure all cables and housings are center of the bike. properly secured to the frame or fork so they cannot interfere with or get caught •...
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Page 53: Lighting
Lighting Pre-ride checklist □ Check your suspension (if applicable) • Adjust your suspension for your use, Your e-cargo lighting system consists and make sure that no suspension of a front light and rear light. The lights component can “bottom out” or be fully improve visibility of the road and surround- compressed. -
Page 54: Basic Riding Technique
Basic riding technique Use the following tips and techniques to get the most out of your riding experience. Turning and handling Rear cargo: Be careful of “toe over- Wet, debris-strewn, or uneven pavement lap.” When you turn the handlebar at very will affect the handling of your bicycle. -
Page 55: Starting
Stopping Starting Always ride with a safe distance between you and other vehicles or objects to give WARNING (Rear cargo): When starting yourself adequate room to stop. Adjust to ride, be aware of your foot position in distances and brake forces to suit riding relation to the rear footrests and panniers conditions, speeds, cargo load, and low (if fitted). -
Page 56: Braking
Braking Shifting gears Before riding, make sure you know which The gears on your bicycle allow you to brake lever controls which brake (front or pedal comfortably in different conditions rear), as these may be set up specific to — like riding up a hill, pedaling into a head- market regulations. -
Page 57: Pedaling
To prevent dropping or jamming the chain or missing a gear, do not shift gears when you ride over bumps. Front cargo: internal gear hub (IGH) For best shifting, let off some pressure on the pedals at the time of shifting. Too much tension on the belt prevents the cor- rect operation of the gear change mecha- nism and could damage the mechanism. -
Page 58: Maintenance
CHAPTER 4 Maintenance Keep your bike running like new .......... 4-1 Inspection .................4-2 Check tightness ..............4-2 Know your torque specs ...........4-2 Handlebar .................4-3 Frame and fork ..............4-4 Wheels and tires...............4-4 Brakes ................4-5 Derailleur ................4-5 Pedals ................4-5 Crank .................4-5 Chain/Belt .................4-6 Cables ................4-7 Fenders ................4-8 Five easy fixes every rider should know ...... -
Page 59: Keep Your Bike Running Like New
Keep your bike running like new Technological advances continue to make bicycles more complex. It’s impossible for this manual to provide all the information required to properly repair and maintain your bicycle. To help minimize the chances of an Before each ride, perform an inspection accident and possible injury, it’s critical as outlined in Before every ride on page... -
Page 60: Inspection
Inspection do not have a torque wrench, you cannot properly inspect for tightness and should As listed in the Maintenance schedule, consult your bike shop. perform the following inspections and maintenance when indicated. The torque specification is often written on or near the bolt or part. If a part does If your inspection shows your bike needs not have a specification on it, check the maintenance, visit the Support section at... -
Page 61: Handlebar
Handlebar Handlebars with grips that lock on with WARNING: Improperly secured locking a mechanical connection must have grips could lead to a loss of control or a adequate space to properly align the grips crash, resulting in serious injury or death. with the handlebar ends and be properly WARNING: Loose or damaged plugged so no portion of the handlebar... -
Page 62: Frame And Fork
Frame and fork Wheels and tires Examine your frame and fork, especially Check the tires for damage or a worn near junctions, and clamping or attach- area. As a tire wears thin, it may become ment areas. more susceptible to puncture. If a cut goes all the way through the casing, or any Look and feel for signs of fatigue: dents, casing thread shows through the tread,... -
Page 63: Brakes
Brakes Crank Gently wiggle the crank arms and turn the Check the brake pads for wear crank (chainring) with the rear wheel off • Replace disc brake pads that are thin- the ground. ner than 1mm. If the crank feels or sounds loose, or if you •... -
Page 64: Chain/Belt
Chain/Belt Check your chain or belt for tightness and wear. • There should be between 6-12mm / 0.25-0.50in total vertical movement in the middle of the chain or belt. • If your chain/belt has more vertical movement, see your bike shop for adjustment. Rear cargo: Chain Front cargo: Belt Tension... -
Page 65: Cables
/ 6,000mi whichever comes first. If you areas. If there is a problem with a cable or need to replace one cable, Trek recom- housing, do not ride your bicycle. Unless mends you replace all four cables. -
Page 66: Fenders
Fenders (on front cargo – sold separately on rear cargo) If you are re-installing a fender, you must coat the top mounting bolt threads with new Loctite Blue 242 adhesive (or similar) with each installation. WARNINGS: Failure to follow these warnings could result in serious injury or death. •... -
Page 67: Five Easy Fixes Every Rider Should Know
We know not everybody is mechanically inclined … but every rider should master these five basic skills. We cover the highlights below, but if you need a little deeper dive, you’ll find how-to videos on the Trek Bike YouTube channel: youtube.com/user/trekbikesusa. -
Page 68: Wash Your Bike
2. Wash your bike It just feels better to ride a clean bicycle. Not only does it look good, it will also add to the life of the bike. Constant attention to your bicycle’s details will keep you up to date with maintenance as well. -
Page 69: Degrease And Lube Your Chain (Rear Cargo)
3. Degrease and lube your chain (Rear cargo) Proper lubrication will keep your chain running smoothly and quietly and will prolong the life of your chain. We recommend you clean (degrease) the chain prior to lubrication. Degrease Lubricate It’s a dirty job so leave your dress clothes Use a bicycle-specific chain lubricant. -
Page 70: Remove & Replace Your Wheels
4. Remove & replace your wheels NOTE: With disc brakes, be careful not to press the brake lever after removing the wheel. This may close the brake pads making it difficult for the rotor to go back inside the pads. Rear Cargo Rear wheel Remove Replace... - Page 71 Front Cargo Rear wheel WARNING: The removal and re-installation of internal gear hubs requires special knowl- edge. Incorrect removal or assembly can result in gear failure, which can cause you to lose control and fall. If you’re not comfortable performing this procedure, see your bike shop. Tools: •...
- Page 72 Replace 1. Reinstall the wheel back into the drop- 4. Reconnect the lower cable stop to the outs and tighten the hub nuts. hub interface and reinstall the lower cable stop to the hub interface. 2. Rotate the wheel so the hub interface is facing rearward.
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Page 73: Remove & Replace Your Tire
5. Remove & replace your tire These instructions are written for standard tire systems with tubes. You can also view the video in the Support section on trekbikes.com or on the Trek Bike YouTube channel youtube.com/user/trekbikesusa. trekbikes.com youtube.com Remove 1. Deflate the inner tube and remove the valve nut. - Page 74 Replace 1. Examine the tire, rim tape, and the rim for defects, dirt, or debris. 2. Inflate the inner tube just enough for it to take shape. 3. Place the inner tube in the tire so that it is inside the tire all the way around. Insert the valve stem through the hole in the rim.
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Page 75: Resources
CHAPTER 5 Resources Bike diagrams ................. 5-2 Get to know your bike shop ..........5-4... -
Page 76: Bike Diagrams
Bike diagrams These diagrams include the basic e-cargo bike parts with original equipment only. Rear Cargo 1 Saddle 11 Drive unit Accessories 2 Seat post clamp 12 Chainguard • Family pack • Fenders 3 Brake lever 13 Chain • Front rack 4 Remote 14 Kickstand •... - Page 77 Front Cargo 1 Saddle 12 Front fender Accessories • Bench seat 2 Dropper post 13 Frame sticker 3 Dropper post lever 14 Battery • Child seat adapters • Rainfly 4 Remote 15 Kickstand 5 Brake lever 16 Steering cables 6 Smart phone grip 17 Drive unit 7 Twist shifter 18 Belt...
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Page 78: Get To Know Your Bike Shop
Get to know your bike shop The best way to ensure many happy hours of trouble-free cycling is to build a relationship with your favorite bike shop. Professional mechanics The ultimate resource Service staff at your shop will keep your This manual contains lots of valuable e-cargo bike in tip-top shape season after information about your bicycle —... - Page 79 801 W. Madison St. Customer service Customer service Waterloo, WI 53594 Ceintuurbaan 2-20C PO Box 1747 800-585-8735 3847 LG Harderwijk Fyshwick, ACT 2609 The Netherlands Australia United Kingdom Trek Bicycle Corporation Ltd. 9 Sherbourne Drive, Tilbrook, Milton Keynes, MK7 8HX...
- Page 80 © 2022 Trek Bicycle Corporation | PN 5301447 – 5301448...
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