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TROUBLESHOOTING
Error Codes
The controller uses advanced technology capable of
troubleshooting your SEARWOOD grill. If a problem is detected
with your grill, the controller will display the error code and send
a notification through your WEBER CONNECT app to notify you of
the error. If multiple errors occur, the errors will cycle through
on the controller and will show on your WEBER CONNECT app.
Full troubleshooting is below. Follow the "SOLUTION" column
associated with the error code displayed to remedy and clear the
errors.
E1 - Auger Jam
E2 - Fan Motor Failure
E3 - Loss of Flame
E4 - Communication Error
E5 - Grill Too Hot
E6 - Flame Not Started
E7 - Auger Motor Failure
E8 - Thermocouple Error
E10 - Improper Shutdown
E11 - Glow Plug Failure
E16 - Grill ID Error
Some error codes simply notify you of a potential critical error
before it happens. These notifications can be cleared from the
controller by pressing the dial.
E9 - Fuel Gauge Error Notification (select models only)
E17 - Probe Hub Error Notification
E18 - Temperature Drop Notification
E19 - Flame Out Notification
E20 - Dirty Fuel Gauge Notification (select models only)
E21 - Low Fuel Notification (select models only)
A
D
6
Error Code
1.
Shutdown procedure will begin. Please keep grill lid closed and wait until the grill has
completed the shutdown procedure and has completely cooled, then unplug the grill
from the power source.
CAUTION: Do not unplug the grill during the shutdown procedure.
2.
Place a large bucket underneath the hopper.
3.
Pull the pellet release handle (A), located on the side of the hopper, to release the
pellets into the bucket below.
4.
Remove two screws at the front of the hopper to release the EZ ACCESS MAINTENANCE
PANEL (B).
5.
Disconnect the wire clip from the motor (C).
6.
Remove two screws from the mounting bracket of the auger/motor assembly (D).
7.
Slide and twist the auger out from the auger tube (E).
NOTE: Visually note the orientation of the motor when installed on the grill.
8.
Clean the auger tube and auger/motor assembly to remove any pellets and debris that
may have been jamming the auger.
E1
9.
Before reinstalling the auger/motor assembly back into the auger tube, verify that the
shear pin and hardware are still intact. Both sides of the pin should be fully engaged
and visible (F). The auger should not pull away from the motor. If the shear pin or
Auger Jam
hardware are broken, it should be replaced before reassembling. Contact a WEBER
Customer Service Representative in your area using the contact information on our
website for a replacement.
10.
Reinstall the auger/motor assembly by sliding the auger through the auger tube (G).
11.
Secure the auger/motor assembly using 2 screws (H).
CAUTION: Make sure the auger/motor assembly is in the correct orientation when
reinstalling into the auger tube.
12.
Connect the motor's electrical connection. Make sure the wire clip is securely joined to
the motor (I).
13.
Reinstall the EZ ACCESS MAINTENANCE PANEL using two screws (J).
14.
Push the pellet release handle closed (K).
15.
Open the hopper lid and fill the hopper with your choice of WEBER ALL NATURAL
HARDWOOD PELLETS.
16.
Plug in the grill and begin a cook to allow the controller to run diagnostics. Diagnostics
can take up to 30 seconds and the fan will turn on during the process. If the E1 error
code still remains on the controller, contact the Customer Service Representative in
your area using the contact information on our website.
B
E
Solution
C
F
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