Troubleshooting - Weber SmokeFire SEAR+ ELX4 Owner's Manual

TROUBLESHOOTING

NOTE: Download the WEBER CONNECT app to get the latest grill software and controller
features.
The controller uses advanced technology capable of troubleshooting your SMOKEFIRE grill.
If a problem is detected with your grill, your controller will display and send an error code to
notify you of the error before automatically beginning the necessary procedure. Refer to this
troubleshooting section and follow the "SOLUTION" column associated with the error code
displayed, along with the following instructions to remedy and clear errors.
Error Code
E1
E2
20
Cause
1. The grill will automatically run the shutdown procedure if the grill is still hot. Open
the grill lid and wait until the grill has completed the shutdown procedure and
completely cooled.
CAUTION: Do not unplug the grill or power it off during the shutdown procedure.
2. Once the shutdown procedure is complete, power off the grill and unplug from
power source.
3. Pull the hopper slide door located on the rear of the hopper to release the pellets
into a container below, and empty the hopper.
4. Remove the rear access panel on the rear of the grill.
5. Disconnect wire connection from the motor by pinching the clip and pulling the quick
disconnect plug.
6. Remove the auger/motor assembly by first removing three screws and washers
from the mounting bracket. Carefully slide and twist the auger/motor assembly out
and away from the grill.
NOTE: Visually note the orientation of the motor when installed on the grill.
7. Clean the auger tube and auger/motor assembly to remove any pellets and debris
that may have been jamming the auger.
8. Before reinstalling the auger/motor assembly back into the auger tube, verify that
the shear pin and hardware are still intact. Both sides of the pin should be fully
Auger Jam
engaged and visible. The auger should not pull away from the motor. If the shear
pin or hardware are broken, it should be replaced before reassembling. Contact a
WEBER Customer Service Representative in your area using the contact information
on our website for a replacement.
9. Reinstall the auger/motor assembly by sliding the auger through the auger tube and
fastening the assembly with three screws and washers.
CAUTION: Make sure the auger/motor assembly is in the correct orientation when
reinstalling into the auger tube.
10. Connect the motor's electrical connection. Make sure the connector is securely
joined to the motor.
11. Reinstall the rear access panel.
12. Push the hopper slide door closed.
13. Open the hopper lid and fill the hopper with your choice of WEBER ALL NATURAL
HARDWOOD PELLETS.
14. Plug in, power on the grill, and begin a cook to allow the controller to run
diagnostics. If the E1 error code still remains on the controller, contact the Customer
Service Representative in your area using the contact information on our website.
Please refer to the following instructions for more details on how to manually clear the
auger jam.
The grill will automatically run the shutdown procedure if the grill is still hot. Open the
grill lid and wait until the grill has completed the shutdown procedure and completely
cooled.
Fan Error CAUTION: Do not unplug the grill or power it off during the shutdown procedure.
See the following instructions on how to check the fan's electrical connection. If the fan is
not operating after securing fan connection, contact the Customer Service Representative
in your area using the contact information on our website for fan replacement.
Solution