Sam4s HCUBE-102S User Manual
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Sam4s HCUBE-102S User Manual

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HCUBE-102S
User Manual
Rev.1.0

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Summary of Contents for Sam4s HCUBE-102S

  • Page 1 HCUBE-102S User Manual Rev.1.0...

  • Page 2: Table Of Contents

    CONTENT Statement ............................5 Important Safety Instructions ......................6 1 OVERVIEW ............................. 9 1.1 Introductions ........................9 1.2 The Main Features ......................9 2 GETTING STARTED ........................10 2.1 Packing List ........................10 2.2 Appearance ........................11 3 SPECIFICATION ..........................12 3.1 Printer Specification ......................12 3.2 Printing Media Specification ....................
  • Page 3 5.1 USB ........................... 23 5.2 Cash Drawer Interface ...................... 23 5.3 Power Port Connector ...................... 24 5.4 Serial Interface ......................... 24 5.4 RJ45 COM ........................25 6 TROUBLESHOOTING ........................26 6.1 Printer Not Working ......................26 6.2 LED Indicator and Beeper Alarm ..................26 6.3 Troubles Occur During Printing ..................
  • Page 4 8.2.2.4 Download Fonts ..................51 8.2.2.5 Parameter Setting ..................52 8.2.2.6 Advanced Setting ..................64 8.3 Firmware Update ......................67 9 WINDOWS DRIVER INSTRUCTION ....................69 9.1 Information ........................69 9.2 Operating System (OS) Environment ................69 9.3 Windows Driver Preparation .................... 69 9.4 Windows Driver Installation ..................... 70 9.5 Detailed Windows Driver Setting ..................

  • Page 5: Statement

    HCUBE-102S User Manual Statement Warnings This must be complied with in order to avoid any damage to the human body and to the equipment. This is showing the important information and tips for the printer operating. Note: Due to the continuous improvement of the product, the specifications, fittings, parts, designs and procedures described in the manual are subject to the actual machine without prior notice.

  • Page 6: Important Safety Instructions

    HCUBE-102S User Manual Important Safety Instructions  Safety Warning Warnings: The print head will become very hot during printing; avoid contact with the print head after printing has finished. Warnings: Do not touch the printer head and connector in case static damage the printer head.
  • Page 7 HCUBE-102S User Manual  Other Precautions The copyright for this user manual and various other manuals is property of our company. Any copying or conversion into electronic form and saving of this material without the express written permission is strictly prohibited. Use of the information contained in this manual is not subject to any patent liability.
  • Page 8 HCUBE-102S User Manual  WEEE (Waste Electrical and Electric Equipment) This information only applies to customers in the European Union, according to Directive 2012/19/EU OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL OF 04 July 2012 on waste electrical and legal systems, and to customers in countries in Europe, Middle East and Africa(EMEA) where they have implemented equivalent regulations.

  • Page 9: Overview

    HCUBE-102S User Manual 1 OVERVIEW 1.1 Introductions HCUBE-102S is a thermal receipt printer, featured by high print quality, high print speed, high stability, etc. It can be used in commercial POS system, food industry and occasions which need real-time field print receipts.

  • Page 10: Getting Started

    HCUBE-102S User Manual 2 GETTING STARTED 2.1 Packing List After receiving your printer, please check for possible shipping damage: 1) Inspect the outside of both the box and the printer for possible damage. 2) Check whether you have received the following accessories together with the printer. If there are any items missing, please contact your local dealer.

  • Page 11: Appearance

    HCUBE-102S User Manual 2.2 Appearance...

  • Page 12: Specification

    HCUBE-102S User Manual 3 SPECIFICATION 3.1 Printer Specification Item Parameter Printing Method Direct thermal line printing Resolution Default 203 dpi, 180 dpi can be emulated Printing Print Width 72mm Parameter Print Speed Max. 200mm/s Print density Adjustable from degree 1 to degree 4...
  • Page 13 HCUBE-102S User Manual Item Parameter AC100V-240V 50/60HZ Input Power supply DC 24V±5%, 1.5A Output Easy-loading structure of upward open cover Paper Loading Standard thermal paper Paper Type 79.5±0.5mm Paper Paper Width 0.056~0.13mm Paper Thickness 83mm Max. Paper Roll Diameter 0~45℃ / 5~95%RH No condensation...

  • Page 14: Printing Media Specification

    HCUBE-102S User Manual 3.2 Printing Media Specification 3.2.1 Continuous Thermal Paper Specification Paper Type : Standard thermal paper Paper Width : 79.5±0.5mm Paper Outer Diameter : Max. 83 mm Paper Thickness : 0.056~0.13mm 3.2.2 Notices Notes: 1) Please use the recommended thermal paper or same quality paper, otherwise it will influence the printing quality and decrease the thermal printer head life;...

  • Page 15: Printing And Cutting Position

    HCUBE-102S User Manual 3.3 Printing and Cutting Position 3.3.1 Printing position 79.5±0.5 mm Print Paper...

  • Page 16: Cutting Position

    HCUBE-102S User Manual 3.3.2 Cutting Position Printing Position Type Paper Cutting Position(L1) HCUBE-102S 8.5mm...

  • Page 17: Installation And Usage

    HCUBE-102S User Manual 4 INSTALLATION AND USAGE 4.1 Media Loading 1) Press the cover opening button to open the top cover. 2) Load the roll paper in the correct direction. Thermosensitive Layer...
  • Page 18 HCUBE-102S User Manual 3) Pull out some roll paper and close the printer cover. 4) Tear the extra paper.

  • Page 19: Power Connection

    HCUBE-102S User Manual 4.2 Power Connection 1) Make sure the printer power is turned off. 2) Connect power adapter with printer. 3) Connect power adapter with power cord. 4) Plug the other side of power cord into the socket outlet.

  • Page 20: Cash Drawer Connection

    HCUBE-102S User Manual 3) Avoid dragging the power adapter cable, otherwise it will damage the cables, causing fire and shock. 4) Avoid putting power adapter around a heating device, otherwise the cable may melt, causing fire and shock. 5) If you do not use the printer for a long time, disconnect the power supply of printer power adapter.

  • Page 21: Led Indicator And Beeper

    HCUBE-102S User Manual 4.4 LED Indicator and Beeper Function specification of indicated light and beeper. LED Name LED Status Printer Status POWER LED The printer works well. （Blue） The printer is power off. ERROR LED Flash The printer is in error status.

  • Page 22: Print Test

    HCUBE-102S User Manual 4.5 Print Test 4.5.1 Print Self-Test The self-test checks the printer’s current settings, status and whether the printer has any problem. 1) Make sure the power is connected and paper is loaded properly. 2) Make sure the printer is off and top cover is closed properly.

  • Page 23: Interfaces

    HCUBE-102S User Manual 5 INTERFACES HCUBE-102S supports Ethernet, cash drawer and USB interfaces. 5.1 USB Figure 5-1 PIN NO. SIGNAL NAME VBUS 5.2 Cash Drawer Interface Figure 5-2 PIN NO. SIGNAL NAME Drawer 1 DRSW Drawer 2 Electrical characteristics Driving voltage：DC 24V ...

  • Page 24: Power Port Connector

    HCUBE-102S User Manual 5.3 Power Port Connector Figure 5.3 PIN NO. SIGNAL NAME +24V SHELL 5.4 Serial Interface Figure 5-4 PIN NO. SIGNAL NAME...

  • Page 25: Rj45 Com

    HCUBE-102S User Manual 5.4 RJ45 COM PIN NO. SIGNAL NAME Note: The printer is equipped with an Ethernet interface, and use the network connection router, switch and other network communication equipment which meet RJ45 interface standard. When connecting directly with PC, it is suggested that the cross network...

  • Page 26: Troubleshooting

    HCUBE-102S User Manual 6 TROUBLESHOOTING Your printer is very reliable, but occasionally problems may occur. This chapter provides information on some common problems you may encounter and how to solve them. If you encounter problems that you can not resolve, contact your dealer for assistance.

  • Page 27: Troubles Occur During Printing

    HCUBE-102S User Manual 6.3 Troubles Occur During Printing Problem Description Probable Reason Solution Incorrect roll paper loading Check if the roll paper is loaded. Unqualified roll paper Use recommended thermal roll paper. Blurred printing or spot Dirty thermal head or print Clean the thermal head or print roller.

  • Page 28: Troubleshooting For Cutter Jam

    HCUBE-102S User Manual 6.5 Troubleshooting for Cutter Jam 1) When cutter jam occurs, do not press the cover opening button to avoid damaging the blade. 2) Fix the printer by one hand and press either side of the convex bars by the other hand. Push up and open the front cover.

  • Page 29: Printer Cleaning And Maintenance

    HCUBE-102S User Manual 7 PRINTER CLEANING AND MAINTENANCE Print quality might be degraded by dust, foreign substance, adhesive substance, or other pollution materials stuck in the printer head or inside the printer. When dirty, clean the print head as following steps: ※...

  • Page 30: Utility Tool For Pos Instruction

    HCUBE-102S User Manual 8. UTILITY TOOL FOR POS INSTRUCTION Utility Tool is applicable to the following operating system: Microsoft Windows 10 (32 bit/64 bit)  Microsoft Windows 8 (32 bit/64 bit)  Microsoft Windows 7 SP1 (32 bit/64 bit) ...

  • Page 31: Utility Tool Installation

    HCUBE-102S User Manual 8.1 Utility Tool Installation The following screens take Win 7 for example. 1) Open the installation package. 2) Choose “English” and click “OK”. 3) Click “Next”.
  • Page 32 HCUBE-102S User Manual 4) Select start menu folder. Click “Next”. 5) Click “Install”.
  • Page 33 HCUBE-102S User Manual 6) Click “Finish”. Utility is installed successfully.

  • Page 34: Using Utility Tool

    HCUBE-102S User Manual 8.2 Using Utility Tool Warning: In different operating system, screen has a slight difference. Please operate it according to the tips. Take HCUBE-102S (Windows 7) for example. 8.2.1 Add/Modify/Delete/Connect Printer 8.2.1.1 Add printer 1) Click ”Add Printer”.

  • Page 35: Modify Printer

    HCUBE-102S User Manual 2) Choose the appropriate printer type and port. Then click “OK”. (Take HCUBE-102S for example.) 8.2.1.2 Modify printer 1) Choose the printer you want to modify in the list. Click “Modify Printer”.
  • Page 36 HCUBE-102S User Manual 2) Choose the new printer and new port. Then click “OK”. 3) The new printer is added successfully.

  • Page 37: Delete Printer

    HCUBE-102S User Manual 8.2.1.3 Delete printer 1) Choose the printer you want to delete in the list and click “Delete Printer”. 2) Click “Yes”, then the printer is deleted.

  • Page 38: Connection Test

    HCUBE-102S User Manual 8.2.1.4 Connection Test Make sure printer is connected to computer and it is powered on. 1) Choose the printer. Click “Connection Test”.
  • Page 39 HCUBE-102S User Manual 2) If the connection is successful, it will appear the following window. If the connection is unsuccessful, please connect the printer with computer. Notes: 1) Make sure printer is connected with computer and power on. 2) Make sure printer is loaded with paper.

  • Page 40: Functions

    HCUBE-102S User Manual 8.2.2 Functions Printer Test contains the following items: Printer Test  Command Test  Manage Images  Download Image in Compatible Mode  Download Fonts  Parameter Setting  Advanced Settings  8.2.2.1 Printer Test 1) Self Test...
  • Page 41 HCUBE-102S User Manual 2) Partial Cut Test Click the partial cut test and the paper will be cut automatically. Cutting method is partial cut (Partial cut: Not fully cut off, leave a connection point between the two sheets of paper).
  • Page 42 HCUBE-102S User Manual 4) 2D Code Click the QRCode mode. ▲Model: 1~2 ▲Module size: 1~16 The larger the module value, the larger the printed QR code is, and the smaller the opposite. ▲Error correction level: 7%~30% The higher the error correction level, the more intensive the module graphics.
  • Page 43 HCUBE-102S User Manual Click the PDF417 mode. ▲Columns: 0~30 ▲Rows: 0~90 ▲Width of the module: 2~6 The larger the module value, the wider the width of the printed PDF417 barcode, and the smaller the opposite. ▲Row height: 2~8 The larger the module value, the...

  • Page 44: Command Test

    HCUBE-102S User Manual 8.2.2.2 Command Test In the command test, you can send command to the printer. Input text or hexadecimal data. Select a file or enter a command in the input box. 1）Click “Send by Text”, input text content.
  • Page 45 HCUBE-102S User Manual ▲Sending Recycle: When the interval is set to 3000ms (you can set the interval as needed), then click “Send”, the printer starts to recycle printing. Click “Stop” to stop the recycle printing.
  • Page 46 HCUBE-102S User Manual 2）Click “Send by Hex”, input the content. (Convert text to HEX or send ESC command)

  • Page 47: Manage Images

    HCUBE-102S User Manual 8.2.2.3 Manage Images...
  • Page 48 HCUBE-102S User Manual 1) Click "Download" to add the image, if you want to print the picture, set the print location before clicking "Download mode of G" to print the picture. (It is recommended to use a picture in BMP format)
  • Page 49 HCUBE-102S User Manual C:\Users\1993\Desktop\01.bmp Note: Total memory for the bitmap is 196K.
  • Page 50 HCUBE-102S User Manual 3) Delete Image. Note: Each time click "Download mode of G", an image list number will be generated. Click the image list, select "Delete selected image" will delete the image, click "Delete all Images", without clicking the list option to delete all the images in the list.

  • Page 51: Download Fonts

    HCUBE-102S User Manual 8.2.2.4 Download Fonts Select the font from the existing file and click "Download". Note: After downloading the font successfully, you need to restart the printer to take effect.

  • Page 52: Parameter Setting

    HCUBE-102S User Manual 8.2.2.5 Parameter Setting 1) Click “Parameter Setting” to set “Serial Port Settings“, Language And Character Settings”, “Cutter Settings”, “Buzzer Settings”, “Other”, and “Parameter Settings”.
  • Page 53 HCUBE-102S User Manual  Serial Port Settings Click the items to set “Baud Rate”, “Data Bits”, “Stop Bits”, “Parity Check”, and “Flow Control”.
  • Page 54 HCUBE-102S User Manual  Language and Character Settings Click the items to set “Codepage”, “International Character”, “Language Mode”, “Chinese Mode”, “Arabic Transform“ and “Vietnamese Transform”. • Codepage • International Character...
  • Page 55 HCUBE-102S User Manual • Language Mode ( The default mode is “Chinese/Japanese/Korean”) • Chinese Mode...
  • Page 56 HCUBE-102S User Manual • Arabic Transform • Vietnamese transform...
  • Page 57 HCUBE-102S User Manual  Cutter Settings Enable or disable “Cut paper after the cover is closed” / “Cut paper when power on”. Enable “Cut paper after the cover is closed”: When the printer closes the cover, it will automatically cut the paper.
  • Page 58 HCUBE-102S User Manual Tick “Beeping after Cutting” (The beeping time, times and interval time can be set for what you want, such as 1 milliseconds, 2 milliseconds or 3 milliseconds, etc.): The following setting is set as an example: When cutting one piece of paper each time, the printer will emit the “Beep” for one time, and the beeping time is two milliseconds and beeping interval is three milliseconds.
  • Page 59 HCUBE-102S User Manual • Paper Width Note: Select the paper width above according to the paper print width. • Auto Line Feed...
  • Page 60 HCUBE-102S User Manual • DPI Mode (Default “203DPI”) • USB Port Mode...
  • Page 61 HCUBE-102S User Manual • Check the Virtual Serial Port ① Right-click the computer and select “Manage”. ② Click "Device Manager" to view the virtual port. (such as: COM2). (COM2)
  • Page 62 HCUBE-102S User Manual ③ Return to the printer utility and click "Modify Printer". ④ Change the port to "COM2".  Parameter Settings Click the items to set “Detect Paper AD Value”, and “Set AD Threshold Value”.
  • Page 63 HCUBE-102S User Manual 2 ） After finishing setting all the above parameters, click "Set", the printer would restart automatically, then the settings would take effect.

  • Page 64: Advanced Setting

    HCUBE-102S User Manual 8.2.2.6 Advanced Setting Advanced Settings contain following items. Click the button and printer will execute the appropriate action. The change will take into effect after restarting the printer.  Reduction Paper Setting Choose the item and click “Setting”.
  • Page 65 HCUBE-102S User Manual The bigger the reduction vertical spacing, the narrower the interval between two lines of characters. Reduction Line Feeds: 25%~75% The higher the reduction line feeds, the narrower the interval between two lines of characters. Reduction Height of Barcode: 25%~75% The bigger the reduction height of barcode, the smaller the height of the barcode.
  • Page 66 HCUBE-102S User Manual Choose the item and click “Setting”.

  • Page 67: Firmware Update

    HCUBE-102S User Manual 8.3 Firmware Update 1) Click “FW Update”.
  • Page 68 HCUBE-102S User Manual 2) Add the “bin” file, and click “Update”. 3) Click “Update”. 4) Update success. 5) Restart the printer.

  • Page 69: Windows Driver Instruction

    Microsoft Windows Vista (32 bit/64 bit)  Microsoft Windows Server 2019  9.3 Windows Driver Preparation Follow the link http://www.hprt.com/Downloads.html and find the product name HCUBE-102S, then you can download Windows Driver and other items. The Windows Driver installation file name is: SAM4S_POS_Printer_Windows_Driver_v2.7.4.0.exe...

  • Page 70: Windows Driver Installation

    Warning: Under different operating system, the screen has slight difference. Please operate it according to the tips. Take HCUBE-102S (Windows 7) as example. 1) Double click Windows Driver, and choose the language. Choose “I accept the agreement” and click “Next”.
  • Page 71 HCUBE-102S User Manual Click “Next” 4) Choose the matched type and port (USBxxx is for USB port, COMx is for serial port, LPTx is for parallel port). Choose the type and port of driver, such as “HCUBE-102S”, “USB001”. Click “Next”.
  • Page 72 HCUBE-102S User Manual Note: If printer is already connected with computer by USB port, it only needs to click “Install”, then it will be installed automatically. Otherwise, proceed to the next step. 5) Click “Finish”. POS printer driver is installed successfully.

  • Page 73: Detailed Windows Driver Setting

    HCUBE-102S User Manual 9.5 Detailed Windows Driver Setting 9.5.1 Printing Preferences 1) Click “Start” → “Devices and Printers”. Right click “HCUBE-102S” and choose “Printing preferences”. 2) According to the different needs, choose “Paper”\“Offset”\”Rotate”\”Effect”\”Copies” in “Page”.
  • Page 74 HCUBE-102S User Manual ●Click on “Manager”, add or delete paper. ●Click on “Advanced” to set “Save Paper”, “Cut Paper”, “Feed Paper”, “Cash Drawer”, “Custom Command”, “Logo”, “Buzzer”, “Code Page”, and “Error RePrint”. ￭ Save Paper...
  • Page 75 HCUBE-102S User Manual ￭ Cut Paper...
  • Page 76 HCUBE-102S User Manual ￭ Feed Paper ￭ Cash Drawer...
  • Page 77 HCUBE-102S User Manual ￭ Custom Command...
  • Page 78 HCUBE-102S User Manual ￭ Logo Note: this setting needs to be set in utility. ① Open the utility and click "Manage Images".
  • Page 79 HCUBE-102S User Manual ② Click “Download”. ③ Click "Add" to add a logo. (BMP format is recommended)
  • Page 80 HCUBE-102S User Manual Picture.bmp ④ Select the print location, and then click "Download mode of G". (Such as: left print) ⑤ Return to image list to view the image number. Note: each time click "Download mode of G", an image list number will be generated.
  • Page 81 HCUBE-102S User Manual ⑥ Select Printer properties, click “Print Test Page” to view the printing effect.
  • Page 82 HCUBE-102S User Manual ⑦ Click the “Advanced”, then click “Logo”.
  • Page 83 HCUBE-102S User Manual ⑧ Set the printing time to print and click "OK". (Such as: Start Document) ⑨ Return to the logo setting in driver, also select "Print Left". ⑩ Set the key Code according to the image number. (Such as: 0 0)
  • Page 84 HCUBE-102S User Manual ⑪Then click “OK”.
  • Page 85 HCUBE-102S User Manual ⑫ Click “Print Test Page” to view the printing effect. ￭ Buzzer Note: this setting need to be set in utility.
  • Page 86 HCUBE-102S User Manual ￭ Code Page ￭ Error RePrint...
  • Page 87 HCUBE-102S User Manual 3) Click “Watermark”. Set watermark to print (Only BMP file can be selected).
  • Page 88 HCUBE-102S User Manual Click “Halftone” to set the halftone.
  • Page 89 HCUBE-102S User Manual 5) Set up the “Barcode”. Assuming the font type of the main document is “Italics”, if you want to convert the data “123456”to the barcode printing, the steps are as follows: ● Sets the data "123456" font type to a different font from the main document. Such as: Arial.
  • Page 90 HCUBE-102S User Manual Open the Preference. ● If the document is open, you can set it in the document: file-print-preferences.
  • Page 91 HCUBE-102S User Manual 1）Add Barcode firstly.
  • Page 92 HCUBE-102S User Manual 2）Set the “Font Name” and the “Barcode Option”.
  • Page 93 HCUBE-102S User Manual 3) Click the “Printer Setting”. ● Choose the “Display Language for Properties”...
  • Page 94 HCUBE-102S User Manual Turn on the “Font Substitution”, select the system text need to be replaced (for example, Arial), ● and then select the font you want to replace (for example, 01) and click Settings, and the replacement font will display "01".
  • Page 95 HCUBE-102S User Manual...
  • Page 96 HCUBE-102S User Manual...
  • Page 97 HCUBE-102S User Manual...
  • Page 98 HCUBE-102S User Manual ● If you do not have a barcode set, the action is as follows: 1） Suppose you change the size of the data "123456", for example: 2） Set the Printing preferences.
  • Page 99 HCUBE-102S User Manual 3）Click the “Printer Setting”. ● Choose the “Display Language for Properties”. 4）Turn on the “Font Substitution”.
  • Page 100 HCUBE-102S User Manual 5）Select the “System Font”, for example: Arial.
  • Page 101 HCUBE-102S User Manual 6）Select the font to that you went to replace.
  • Page 102 HCUBE-102S User Manual 7）Click “Set”.
  • Page 103 HCUBE-102S User Manual...

  • Page 104: Other Settings

    HCUBE-102S User Manual 9.5.2 Other Settings 1) Click ”Start”→“Devices and Printers”. Right click “HCUBE-102S” and choose “Printer properties”. 2) Choose “General”, click on “Print Test Page”, then it will print the current settings.
  • Page 105 HCUBE-102S User Manual 3) Click “Port” to change the other connecting port.
  • Page 106 HCUBE-102S User Manual 4) Click “Advanced” to set the available time for using.

  • Page 107: Uninstall Windows Driver

    HCUBE-102S User Manual 9.6 Uninstall Windows Driver 1) Double click Windows Driver, and then click “OK”. 2) Choose “Uninstall printer driver”, then click “Next”.
  • Page 108 HCUBE-102S User Manual 3) Choose “HCUBE-102S”, then click “Next” 4) Then it is complete to uninstall.

  • Page 109: Specification

    HCUBE-102S User Manual 9.7 Specification Resolution: 203×203dpi Paper Size: Custom (72.0mm * 297.0mm) 72mm*297mm 72mm * 420mm 72mm * 3276mm 48mm * 297mm 48mm * 420mm 48mm * 3276mm...

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