Sam4s giant 100 series User Manual
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Sam4s giant 100 series User Manual

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SAM4S Printer Series
Windows Driver & Installer
User Guide
All specifications are subject to change without notice.

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  • Page 1 SAM4S Printer Series Windows Driver & Installer User Guide All specifications are subject to change without notice.

  • Page 2: Table Of Contents

    CHAPTER 5. Properties of SAM4S Printer ························37 5.1. Printer Device Control ············································38 5.2. Additional configurations ······································39 CHAPTER 6. Troubleshooting ·············································41 6.1. Installation troubleshooting ···································42 6.2. Uninstallation troubleshooting ·····························47 6.3. Printing troubleshooting ········································49 APPENDIX. Testing for SAM4S printer driver using the WordPad ·····51...

  • Page 3: Chapter 1. Getting Started

    CHAPTER 1. Getting Started 1.1. Overview 1.2. Operating Environment 1.3. Requirements 1.4. Preparations...

  • Page 4: Overview

    CHAPTER Getting Started 1.1. Overview This document contains how to install/uninstall an SAM4S printer with an interface and contains how to configure an SAM4S printer. See below on installing SAM4S printer. 1. Verify interface of SAM4S printer (p.8). 2. Install proper SAM4S printer driver.

  • Page 5: Operating Environment

    Warning : This requirement should be satisfied for using an SAM4S printer. •» To install/uninstall a printer, ‘.net Framework 3.0’ or above should have installed. •» To install an SAM4S printer properly, please make sure any related hardware works fine and interface of printer is well connected.
  • Page 6 ‘This program installed correctly’ to progress. This will not affect any program or system. 3. The SAM4S windows driver installer will be started automatically after extracting files. 4. You can execute the SAM4S printer driver installer through shortcut that is on the ‘Program Menu’.

  • Page 7: Chapter 2. Installation Of Sam4S Printer

    CHAPTER 2. Installation of SAM4S printer 2.1. Verify interface type of SAM4S printer 2.2. Installing a Serial printer 2.3. Installing a Parallel printer 2.4. Installing an USB printer 2.5. Installing an USB to serial printer 2.6. Installing an Ethernet printer...

  • Page 8: Verify Interface Type Of Sam4S Printer

    CHAPTER Installation of SAM4S printer 2.1. Verify interface type of SAM4S printer Check the interface of printer from the ‘Self-Test’. The self-test checks the following: 1. Make sure paper roll has been installed properly. 2. ② Turn on the power while ① holding down the FEED button.
  • Page 9 ** Completed ** 7 . The printer is ready to receive data as soon as it completes the self-test. 8. You can find interface type of SAM4S printer from the self-test as following. Interface list •» USB-I INTERFACE for ‘SERIAL / V-COM CONNECTION’...

  • Page 10: Installing A Serial Printer

    2.2. Installing a Serial printer 1. Selecting a printer that will be installed. 2. Selecting the ‘SERIAL / VCOM CONNECTION’. 3. Selecting a port. •» If you don’t have a serial port on your system, you can’t progress further. For solution of this issue, please refer p.42.
  • Page 11 2.2. Installing a Serial printer 4. Configuring the selected port. 5. Confirming installation. 6. Installation completed.

  • Page 12: Installing A Parallel Printer

    2.3. Installing a Parallel printer 1. Selecting a printer that will be installed. 2. Selecting the ‘PARALLEL CONNECTION’. 3. Selecting a port. •» If you don’t have a parallel port on your system, you can’t progress further. For solution of this issue, please refer p.44.
  • Page 13 2.3. Installing a Parallel printer 4. Confirming installation. 5. Installation completed.

  • Page 14: Installing An Usb Printer

    2.4. Installing an USB printer Warning: Before finishing installation of USB printer, printer should not be connected with PC 1. Selecting the printer for install. 2. Selecting the ‘USB CONNECTION’. 3. Confirming installation.
  • Page 15 2.4. Installing an USB printer 4. Confirming security check. •» In case of windows XP •» In case of Windows Vista / 7 / 8 / 10 » » Once you check the ‘Always trust software …’ and click the install, the Windows Security message will not display any more.
  • Page 16 2.4. Installing an USB printer 6. Connecting printer so that the printer is installing. •» In case of windows XP » » Notification of connection. » » Hardware Wizard for the USB.
  • Page 17 2.4. Installing an USB printer » » Installation completed.
  • Page 18 2.4. Installing an USB printer •» In case of Windows Vista / 7 » » Notification of connection. OS will setup the printer automatically. » » Installation completed. •» In case of Windows 8 / 10 » » Notification of connection. OS will setup the printer automatically.

  • Page 19: Installing An Usb To Serial Printer

    2.5. Installing an USB to Serial printer Warning: Before finishing installation of printer, printer should not be connected with PC 1. Selecting a printer that will be installed. 2. Selecting the ‘SERIAL / VCOM CONNECTION’. 3. Selecting a port. •» If you already installed "USB to Serial"...
  • Page 20 2.5. Installing an USB to Serial printer 4. Configurations of selected port. 5. Confirming installation. 6. Installation completed.
  • Page 21 2.5. Installing an USB to Serial printer 7. Connecting printer so that ‘USB to Serial’ interface is installing. •» In case of windows XP » » Notification of connection. » » Hardware Wizard for the VCOM.
  • Page 22 2.5. Installing an USB to Serial printer » » Installation for ‘USB to Serial’ is completed. •» In case of windows Vista or above » » Notification of connection. » » OS will setup the ‘USB to Serial’ interface automatically.
  • Page 23 2.5. Installing an USB to Serial printer 8. Checking the installed port of ‘USB to Serial’ from Device Control. •» In case of windows Vista / 7 Communation Port(COMx) or Printer Name + USB Serial Port(COMx) •» In case of windows 8 / 10 USB Serial Device(COMx) 9.

  • Page 24: Installing An Ethernet Printer

    2.6. Installing an Ethernet printer 1. Selecting a printer that will be installed. 2. Selecting the ‘ETHERNET CONNECTION’. 3. Configuration for TCP/IP . •» Enter the IP Address and Port. •» Default Port of SAM4S printer: 6001...
  • Page 25 2.6. Installing an Ethernet printer 4. Confirming installation. 5. Installation completed.

  • Page 26: Checking Installed Printer

    2.7. Checking installed printer 1. Checking installed printer. •» In case of Windows XP . •» In case of Windows Vista / 7. •» In case of Windows 8 / 10.
  • Page 27 2.7. Checking installed printer 2. Verifying properties that are ‘Driver’ and ‘Print Processor’ of installed printer from the Advance tap. 3. Printing test page from the General tap and checking the printed paper.

  • Page 28: Chapter 3. Uninstallation Of Sam4S Printer

    CHAPTER 3. Uninstallation of SAM4S printer 3.1. Uninstalling printer(s) 3.2. Remain information...

  • Page 29: Uninstalling Printer

    Uninstallation options. ‘SAM4S Printer Uninstall’ is selected as the default setting if you have an installed SAM4S printer. If the SAM4S printer installer doesn’t show the dialog despite you have an installed printer, please refer p.47. 3. Selecting one or more printer that will be uninstalled.
  • Page 30 3.1. Uninstalling printer(s) 4. Confirming uninstallation. 5. Uninstallation completed.

  • Page 31: Remain Information

    1. Remained files. 1) SAM4S printer driver installer files. 32bit : SAM4S PrinterDriver of Program Files folder 64bit : SAM4S PrinterDriver of Program Files (x86) folder 2) Driver files 32bit : w32x86 of drivers folder 64bit : x64 of drivers folder 2.

  • Page 32: Chapter 4. Specifications Of Sam4S Printer

    CHAPTER 4. Specifications of SAM4S printer 4.1. Printer fonts 4.2. Printer resolutions & Paper sizes...

  • Page 33: Printer Fonts

    CHAPTER Specifications of SAM4S printer 4.1. Printer fonts These drivers support pre-installed fonts as well as Windows fonts. Use the pre-installed fonts allow you faster printing. Available printer fonts are listed below. “Built-in fonts of a printer” can be specified with the application programs.
  • Page 34 4.1. Printer fonts...
  • Page 35 4.1. Printer fonts SAM4S Printer can be used to execute a variety of special non-printing functions, as indicated in the table below. You can execute these functions by selecting the printer’s special “FontControl” font and then sending the appropriate character code to the driver.

  • Page 36: Printer Resolutions & Paper Sizes

    4.2. Printer resolutions & Paper sizes •» Resolutions The resolution setting supported by the SAM4S printer are as follows. Please refer to the specifications of the printer for the correct resolution. - 180 x 180 DPI - 203 x 203 DPI •»...

  • Page 37: Chapter 5. Properties Of Sam4S Printer

    CHAPTER 5. Properties of SAM4S Printer 5.1. Printer Device Control 5.2. Additional configurations...

  • Page 38: Printer Device Control

    CHAPTER Properties of SAM4S Printer 5.1. Printer Device Control 1. You can be entered a command you wanted to at the point of starting document. Ex) \x1B\x70\x00\x19\xff = Open Drawer 1 (50ms drive pulse width) ➊ 2. You can fire cash drawer 1 or 2.

  • Page 39: Additional Configurations

    5.2. Additional configurations 1. Configuration for printer copies SAM4S printers (ELLIX20II or above) provide three options for printer copies. 1) Number of print copies. 2) Paper cut option. Checking this option will execute paper cut per each copies. 3) Cash drawer fire option.
  • Page 40 5.2. Additional configurations 2. Configurations for printer papers. SAM4S printers (ELLIX20II or above) provide the ‘Add New paper Size’ button for creating a custom paper size and modifying a paper size. Clicking the button will open the ‘Custom Paper Size’ dialog.

  • Page 41: Chapter 6. Troubleshooting

    CHAPTER 6. Troubleshooting 6.1. Installation troubleshooting 6.2. Uninstallation troubleshooting 6.3. Printing troubleshooting...

  • Page 42: Installation Troubleshooting

    CHAPTER Troubleshooting 6.1. Installation troubleshooting 1. Not found a serial port. If you don’t have a serial port on your system, Installation for serial port is not possible. What you need to do is make sure whether system has a serial port or not from the ‘Device Manager’...
  • Page 43 6.1. Installation troubleshooting 2) Checking ‘COM (Communications) Port’ on the list. 3) If you don’t have any ‘COM Port’ on the list, please ask assistance to hardware engineer of your system. 2. Not found a USB to Serial port. If you don’t have a serial port including USB to serial port on your system, Installation for serial port is...
  • Page 44 'Installing USB to serial printer’ (p.19) to install an USB to Serial printer. 4) If you have ‘USB Serial Port’ on the list but the SAM4S printer installer doesn’t show the port when you install a SAM4S printer, please re-...
  • Page 45 6.1. Installation troubleshooting 3. Not found a parallel port. If you don’t have a parallel port on your system, Installation for parallel port is not possible. What you need to do is make sure whether system has a parallel port or not from the ‘Device Manager’...
  • Page 46 6.1. Installation troubleshooting 4. Installed a Windows printer driver. However, It is not shown on my computer turning ON/OFF the printer. Solve the problem by manually removing the printer driver installed on the system. 1) Click 'View' and 'Show hidden devices' on the Device Manager.

  • Page 47: Uninstallation Troubleshooting

    1. Unable to uninstall. 1) Make sure an SAM4S printer is installed from the ‘Printers and Faxes’. Name of the installed SAM4S printer should be form as ‘SAM4S ELLIXxx’ or ‘SAM4S GIANT-xxx’. Right-click and delete the printer. •» In case of Windows XP .
  • Page 48 6.2. Uninstallation troubleshooting 2. Uninstalling the SAM4S Printer Driver Installer. 1) Delete the installer files: 32bit OS - Root\Program Files\SAM4S PrinterDriver 64bit OS - Root\Program Files(x86)\SAM4S PrinterDriver 2) Delete the shortcut of the installer.

  • Page 49: Printing Troubleshooting

    6.3. Printing troubleshooting 1. If printing for a document is not properly. Open the ‘Printer properties’ from the ‘Printers and Faxes’. •» In case of Windows XP . - Click the 'Properties' •» In case of Windows Vista / 7 / 8 / 10 - Click the 'Printer properties' ※...
  • Page 50 ‘Advance’ tap. If the Print Processor is assigning the ‘winprint’, select the ‘SAM4S ELLIXxx’ or ‘SAM4S GIANT-xxx’. 3. After that, go to the 'General' tab and click the 'Print Test Page' button. Make sure the printer prints normally.

  • Page 51: Appendix

    APPENDIX. Testing for SAM4S printer driver using the WordPad...
  • Page 52 WordPad 1. WordPad Environment WordPad is more adequate to test printer than Microsoft Word. Make it sure that SAM4S Printer has been chosen as default printer and then go further with WordPad like below. - Size / Resolution / Margins [Refer to p.36]...
  • Page 53 3. Opening the Cash Drawer 1) Select the “FontControl” font from the font list. 2) Set the font size to 10. 3) Type an “A” into the WordPad text-input area. 4) Open the File menu, and click on Print. ※» Clicking on Print will cause cash drawer #1 to open at a drive speed of 50ms. By changing the character that you input at Step 3, you can select different driver speed or open the other drawer.
  • Page 54 SAM4S Printer Series Windows Driver & Installer User Guide...

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