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en Troubleshooting
13.9 Cleaning aid
The cleaning aid is a quick alternative for occasionally
cleaning the cooking compartment. The cleaning aid
softens dirt by vaporising the soapy water. The dirt can
then be removed more easily.
Setting the cleaning aid
Add a few drops of washing-up liquid to a cup of
1.
water.
Place a spoon in the cup to prevent delayed boiling.
2.
14 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
14.1 Malfunctions
Fault
The appliance is not working.
Appliance is not heating, colon is
flashing in the display.
Microwave mode is cancelled.
Food takes longer than usual to
heat up.
20
Cause and troubleshooting
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker is faulty.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
Malfunction
Switch off the fuse in the fuse box.
1.
Switch the fuse back on after approx. 10 seconds.
2.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the
3.
exact error message when calling.
→ "Customer Service", Page 36
Demo mode is activated in the basic settings.
1.
Disconnect the appliance from power supply by briefly switching off the cir-
cuit breaker in the fuse box.
Deactivate demo mode in the basic settings in the next 3 minutes.
2.
Malfunction
Switch off the fuse in the fuse box.
1.
Switch the fuse back on after approx. 10 seconds.
2.
a If the fault was a one-off, the message disappears.
If the message appears again, call the after-sales service. Please specify the
3.
exact error message when calling.
→ "Customer Service", Page 36
The microwave power setting is set too low.
Set a higher microwave power setting.
▶
You have placed a larger amount of food than normal in the appliance.
Set a longer cooking time.
▶
You need double the time when you have double the amount.
Place the cup in the centre of the cooking compart-
3.
ment.
Set the microwave output to 600 W.
4.
Set the cooking time to 5 minutes.
5.
6.
Start the microwave.
Once the cooking time has elapsed, leave the doors
7.
closed for an additional three minutes.
8.
Wipe out the cooking compartment with a soft cloth.
Leave the cooking compartment to dry with the door
9.
open.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
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