Frequently-Asked Questions - Datavideo PTC-285TW Instruction Manual

19. Frequently-Asked Questions

This section describes problems that you may encounter while using PTC-
285T. If you have any questions, please refer to related sections and follow all
suggested solutions. If problem still exists, please contact your distributor or
the service center.
No. Problems
1. What are important
points for product
maintenance?
2. There is no output video.
3. I have seen image jitter
while zooming in or out.
4. There is no image by
using the IE browser.
Solutions
1. If the camera will not be used for a
long time, please unplug the 12V DC
power plug, and remove AC power
adapter from AC outlet.
2. Use soft cloth or tissue to clean the
camera.
3. After washing the camera lens, dry it
with a soft dry cloth. Use a neutral
detergent rather than acidic or corrosive
detergents to clean the lens.
1. Check that your power is properly
connected. This is indicated by the
power LED.
2. After you reboot the camera, please
check that whether the camera can do
the self-test normally or not.
3. Please check that the camera is
connected correctly to the external
connected monitor.
1. Make sure the camera is properly
mounted.
2. Make sure that machines that could
cause vibration are not in proximity of
the camera.
Please go the the VLC website
(http://www.videolan.org/vlc) to
download the 32-bit VLC media player.
After it is installed, the screen will be
shown normally when connecting to the
camera.
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