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Southbend PLATINUM Series Installation & Operation Manual

Gas convection ovens
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IMPORTANT FOR FUTURE REFERENCE
Please complete this information and retain this
manual for the life of the equipment:
Model #: ___________________________
Serial #: ___________________________
Date Purchased: _____________________
Installation & Operation Manual
PLATINUM SERIES
GAS CONVECTION OVENS
Model PCG50S/T
Model PCG100S/T
WARNING
Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury
or death. Read the installation, operating and maintenance instructions thoroughly before installing or
servicing this equipment.
SOUTHBEND
A Middleby Company
1100 Old Honeycutt Road Fuquay-Varina, North Carolina 27526 USA
www.southbendnc.com
M
1409003 R
0 (02/24)
ANUAL
EV
FULL SIZE PLATINUM SERIES
G
C
O
AS
ONVECTION
VENS
M
ANUAL

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Summary of Contents for Southbend PLATINUM Series

  • Page 1 Read the installation, operating and maintenance instructions thoroughly before installing or servicing this equipment. SOUTHBEND A Middleby Company 1100 Old Honeycutt Road Fuquay-Varina, North Carolina 27526 USA www.southbendnc.com 1409003 R 0 (02/24) ANUAL FULL SIZE PLATINUM SERIES ONVECTION VENS ANUAL...
  • Page 2 NOTICE This product is intended for commercial use only. NOT FOR HOUSEHOLD USE. Copyright © 2024 by Southbend. All rights reserved. Published in the United States of America. PAGE 2 OF 54 INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24)

  • Page 3: Table Of Contents

    Congratulations! You have purchased one of the finest pieces of heavy-duty commercial cooking equipment on the market. You will find that your new equipment, like all Southbend equipment, has been designed and manufactured to meet the toughest standards in the industry. Each piece of Southbend equipment is carefully engineered and designs are verified through laboratory tests and field installations.

  • Page 4: Specifications

    Therefore, installations should comply with all local codes. Southbend reserves the right to change specifications and product design without notice. Such revisions do not entitle the buyer to corresponding changes, additions, or replacements for previously purchased equipment.
  • Page 5 PLATINUM SERIES GAS CONVECTION OVEN PECIFICATIONS EXTERIOR DIMENSIONS Figure 2 Single-Deck Ovens Depth Dimen- Oven Interior Rack Clearance Shipping Crate Model sions Number width depth height width depth width depth height volume weight PCG50S/.. 37.25” 30.25” 29” 21.5” 20” 28.25”...
  • Page 6 PLATINUM SERIES GAS CONVECTION OVEN PECIFICATIONS EXTERIOR DIMENSIONS Figure 3 Double-Deck Ovens Depth Dimensions Oven Interior Rack Clearance Shipping Crate Model Number width depth height width depth width depth height volume PCG100S/.. 1040 lbs 30.25” 37.25” 29” 21.50” 20” 28.25”...
  • Page 7 The serial plate is located inside the lower front panel. It indicates the type of gas the unit is equipped to burn. All Southbend equipment is adjusted at the factory. Check type of gas on serial plate. These models are design-certified for operation on natural or propane gases. For natural gas, the regulator is set to deliver a 4.0”...
  • Page 8 PLATINUM SERIES GAS CONVECTION OVEN PECIFICATIONS LECTRICAL UPPLY Convection ovens require connection to a supply of electricity. The appliance, when installed, must be electrically ground- ed in accordance with local codes, or in the absence of local codes, with the National Electrical Code, ANSI/NFPA 70, or the Canadian Electrical Code, CSA C22.2, as applicable.

  • Page 9: Installation

    PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION NSTALLATION NOTICE These installation procedures must be followed by qualified personnel or warranty will be void. Local codes regarding installation vary greatly from one area to another. The National Fire Protection Association, Inc. states in its NFPA 96 latest edition that local codes are the “authority having jurisdiction” when it comes to installation requirements for equipment.
  • Page 10 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION NSTALLATION OF EGS ON INGLE- ECK- VENS 1. Raise the oven sufficiently to allow clearance for the legs to be attached. Use of a lift truck or other mechanical lifting means is recommended. For safety, “shore up” and support the oven with an adequate blocking arrangement strong enough to support the load.
  • Page 11 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION NSTALLATION OF EGS ON OUBLE- ECK- VENS Double-deck ovens can be shipped either already bolted together, or as two separate ovens to be bolted together after delivery. In either case, the oven that is (or will be) the lower oven will have leg pads already bolted to the bottom corners of the oven.
  • Page 12 Use four #12 screws (items “C”) and plastic anchors (items “A”) if necessary. Figure 6 Note: Kit can be purchased from Southbend PAGE 12 OF 54 INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24)
  • Page 13 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION 2. Install an eye-bolt (item “F”) to a frame member on the rear of the equipment. After checking carefully behind the frame member for adequate clearance, drill a 1/4” hole through the frame member.
  • Page 14 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION TACK OUBLE- VEN (IF NECESSARY) Ovens that were originally ordered as single ovens can be stacked in the field (additional parts are required). This installation step describes the procedure for stacking two single-deck ovens to form a double-deck oven.
  • Page 15 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION 5. Lift the top oven and position it on top of the lower oven, as shown in the drawing below. Figure 8 6. Move to the rear of the ovens and remove the six screws shown as items “A” in the left-hand drawing below.
  • Page 16 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION 7. Insert two bolts (items “A” in the following diagram) up through the top of the lower oven and screw them into the threaded holes in the bottom of the top oven. Tighten these bolts and the screws that you did not tighten in the previous step.
  • Page 17 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION 9. Install the flue stack as shown in the following diagram: Figure 12 FLUE STACK 10. Replace the right side insulation, exterior panel, and lower front panel that you removed in step 4 of this procedure.
  • Page 18 IVERTER (IF APPLICABLE) NOTICE Installation must use approved CSA International down draft diverter supplied by Southbend. If the oven flue is to be connected directly to an external vent, a down draft diverter must be installed. The installation of ventilation pipes through walls and roofs must conform to all local codes. To install the down draft diverter, do the following: 1.
  • Page 19 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION : INSTALLATION OF OPEN PAN STORAGE ON PLATINUM SERIES OVENS (OPTIONAL) The following describes how to assemble the optional open storage. All holes are pre-drilled for the provided screws. 1. Attach the legs to the oven as described in installation Step 2a on page 10.
  • Page 20 PLATINUM SERIES GAS CONVECTION OVEN NSTALLATION ONNECT LECTRICITY UPPLY WARNING ELECTRIC GROUNDING INSTRUCTIONS This appliance (120V ovens only) is equipped with a three-prong (grounding) plug for your protection against shock hazard and should be plugged directly into a properly grounded three-prong receptacle. Do not cut or remove the grounding prong from this plug..
  • Page 21 If this equipment is being installed at over 2,000 feet altitude and that information was not specified when ordered, contact the appropriate authorized Southbend Service Representative or the Southbend Service Department. Failure to install with proper orifice sizing will result in poor performance and may void the warranty.

  • Page 22: Operation

    PLATINUM SERIES GAS CONVECTION OVEN PERATION PERATION DANGER EXPLOSION HAZARD In the event a gas odor is detected, shut down equipment at the main shut off valve. Immediately call the emergency phone number of your gas supplier. CAUTION To eliminate gas build up which could result in an explosion, in the even of main burner ignition failure a five minute purge period must be observed prior to re-establishing ignition source.
  • Page 23 PLATINUM SERIES GAS CONVECTION OVEN PERATION Figure 15 Control Panel of STANDARD Models Fan Mode In COOK mode, the fan runs Power Switch COOK continuously except when the doors Switch ON to use the oven, switch are open. The fan does NOT cycle OFF when done using the oven.
  • Page 24 PLATINUM SERIES GAS CONVECTION OVEN PERATION STANDARD M PERATION OF ODELS Models with Standard Controls operate much like a standard oven: you turn the oven ON and select a cooking temperature. Two additional controls are used to control the fan (as described below).
  • Page 25 PLATINUM SERIES GAS CONVECTION OVEN PERATION Figure 16 Control Panel of Standard Touchscreen Models INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24) PAGE 25 OF 54...

  • Page 26: Operation For Touchscreen Models Only

    All button pushes will cause the buzzer to make a chirp (see Settings in Configuration section to adjust volume). 2. Power Button – Located in the center of the screen below the Southbend logo, pressing this button leads to the Power Cooking Mode Page.
  • Page 27 PLATINUM SERIES GAS CONVECTION OVEN PERATION Cooking Mode Disclaimer: All recipes provided in this manual are for reference only and do not reflect real cook times and temperatures. For suggested times and temperatures for recipes, see Cooking Hints section. 1. Power Button – Sends user back to Main Screen. Resets all cooking modes by ending current cooking options and terminates blower and heat source.
  • Page 28 PLATINUM SERIES GAS CONVECTION OVEN PERATION MANUAL COOKING Manual Cooking Setup NOTICE All selections are remembered after a cooking cycle has begun and will be recalled upon return to the page until power is cycled. If selections were made but Cook was not pressed or the power was cycled, the selections will return to the previous default settings.
  • Page 29 PLATINUM SERIES GAS CONVECTION OVEN PERATION Figure 22 Manual Cooking Cycle 1. Cook Time – Displays cook time in either MM:SS or HH:MM with a circular bar that grows as time progresses. Time can be altered at any point by either using the add/subtract 1m buttons to add or subtract 1 minute from the time, or else clicking on the time itself.
  • Page 30 PLATINUM SERIES GAS CONVECTION OVEN PERATION 4. Press Test to run the recipe to ensure the recipe is accurate if necessary. 5. If finished, press the Save button. Otherwise, press the Stage drop-down menu to add more stages. If the Save button is not pressed a prompt will pop up asking to save changes when exiting the setup page.
  • Page 31 PLATINUM SERIES GAS CONVECTION OVEN PERATION Rack Cooking Rack Cooking is used to cook recipes of similar cooking temperature and fan speed (Rack Group) simultaneously. Recipes need to be created ahead of time to make Rack Groups. Similar recipe cooking temperature is defined within the limits of the Group Temp Allowance temperature added to the cook temperature of the first item in the group (see example).
  • Page 32 PLATINUM SERIES GAS CONVECTION OVEN PERATION Rack Run Figure 27 9 Square 1. Select Rack from the Cooking Mode page. 2. Select the recipe group from the Group Selection page. 3. If internal temperature is lower than the group temperature the top ribbon will read Preheating and if above, it will read Too Hot.
  • Page 33 PLATINUM SERIES GAS CONVECTION OVEN PERATION CONFIGURATION Service Only USB Access The access to the USB port to import/export recipes, update the software versions and add Icons is located on the back of the control panel. Remove the two screws securing the control panel and pull out. Underneath the digital display you will find the USB port.
  • Page 34 PLATINUM SERIES GAS CONVECTION OVEN PERATION Setup Enter manager provided code to enter the Setup Parameters page. Figure 31 1. Units – Toggles between °F and °C 2. Time & Date – Used to record faults 3. Buzzer Volume – Toggle between High, Medium, and Low 4.
  • Page 35 PLATINUM SERIES GAS CONVECTION OVEN PERATION temperature warning is active the only options are to Turn Off the unit or go into Cool Down mode. The warning is only available if the blower or heat source is already on, otherwise, a ribbon with Cavity/Controls Too Hot is visible and does not allow activation of any cooking modes.

  • Page 36: Cooking Hints

    PLATINUM SERIES GAS CONVECTION OVEN OOKING INTS OOKING INTS In a standard (non-convection) oven, the air is relatively still and an insulating layer of moisture surrounds the cooking food product. In a convection oven, the fan-blown circulating air strips away this insulating layer allowing the heat to penetrate faster for quicker baking and roasting.
  • Page 37 PLATINUM SERIES GAS CONVECTION OVEN OOKING INTS OOKING ROBLEMS AND OLUTIONS If... then... Cakes are dark on the sides and not done in the center… lower oven temperature Cake edges are too brown… reduce number of pans or lower oven temperature.
  • Page 38 PLATINUM SERIES GAS CONVECTION OVEN OOKING INTS Cooking Time Temperature Number of Racks Baked Goods Bread, 2 lb. loaf 35 min. 375 °F Biscuits 5-10 min. 400 °F Cornbread. 18 min. 400 °F French Bread 10 min. 375 °F Sheet Cake 18-20 min.

  • Page 39: Cleaning

    SEMI-ANNUAL CLEANING At least twice a year have your Southbend Authorized Service Agency or another qualified service technician clean and adjust the unit for maximum performance. At least twice a year the oven’s venting system should be examined and cleaned.
  • Page 40 PLATINUM SERIES GAS CONVECTION OVEN LEANING LEANING TAINLESS TEEL URFACES To remove normal dirt, grease and the product residue from stainless steel that operates at LOW temperature, use ordinary soap and water (with or without detergent) applied with a sponge or cloth. Dry thoroughly with a clean cloth.

  • Page 41: Adjustments

    NOTICE Warranty will be void and the manufacturer is relieved of all liability if service work is performed by other than a qualified technician, or if other than genuine Southbend replacement parts are installed. UBRICATION The door chains and sprockets have been lubricated at the factory with high temperature “Never Seeze” lubricant. After each six months of usage, lubricate the door chains and sprockets with the same type of lubricant.
  • Page 42 PLATINUM SERIES GAS CONVECTION OVEN DJUSTMENTS Temperature Controller (Standard-Control Models Only) The calibration of the temperature controller should not be changed until sufficient experience with cooking results has definitely proved that the temperature controller is not maintaining proper oven temperatures. Before any recalibration is attempted, the oven temperature should be checked by the following procedure: 1.
  • Page 43 PLATINUM SERIES GAS CONVECTION OVEN DJUSTMENTS DJUSTING HAIN ECHANISM The door chain mechanism causes the left and right doors to open and close together. To adjust the door chain mechanism, do the following: 1. Remove lower front panel that covers the door chain mechanism (shown below on A).

  • Page 44: Troubleshooting

    The warranty will be void and the manufacturer is relieved of all liability if service work is performed by other than a qualified technician, or if other than genuine Southbend replacement parts are installed. In case of problems in operation at initial installation, check type of gas and manifold pressure and compare with information listed on the serial plate.
  • Page 45 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING ROUBLESHOOTING UIDE The left column of the following table lists symptoms that indicate a problem, while the center and right columns list the possible causes and appropriate corrective action. Note that the recommendations of this table assume that the wiring connections are good.
  • Page 46 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING Symptom Possible Cause Check or Replace Burners light but go out Bad flame switch. Check in series on micro amps. Minimum is 0.75 amps, no maximum. within a few seconds. Faulty ignition module Replace ignition module.
  • Page 47 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING ONTROL ANEL CCESS AND HUT- WITCH To access the control panel components, remove the two thumbs screws at the top and bottom of the control panel and slide the control panel out (see Figure 36). A wiring diagram for the oven is located on the side of the control panel assembly.
  • Page 48 4. Pull the blower wheel from motor shaft. If the blower wheel is difficult to pull off, use the puller disk (available from Southbend Technical Service Department as part number 1179100). 5. Install the blower wheel and torque it at 140inch/lbs.
  • Page 49 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING Wiring Diagram for 120 Volt Models with Standard Controls Figure 38 INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24) PAGE 49 OF 54...
  • Page 50 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING Wiring Diagram for 208-240 Volt Models with Standard Controls Figure 39 PAGE 50 OF 54 INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24)
  • Page 51 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING Wiring Diagram for 120 Volt Models with Touchscreen Controls Figure 40 POWER SHUTDOWN POWER CORD SWITCH SWITCH FUSE TOUCH CONTROL DOOR SWITCH LIGHTS (NOT ON ALL MODELS) CENTRIFUGAL SWITCH HIGH BEEP TEMP PROBE BUZZER...
  • Page 52 PLATINUM SERIES GAS CONVECTION OVEN ROUBLESHOOTING Wiring Diagram for 208-240 Volt Models with Touchscreen Controls Figure 41 SHUTDOWN POWER SWITCH SWITCH FUSE FUSE FUSE COOLING FAN TOUCH CONTROL DOOR SWITCH LIGHTS (NOT ON ALL MODELS) CENTRIFUGAL SWITCH HIGH BEEP TEMP...
  • Page 53 PLATINUM SERIES GAS CONVECTION OVEN Notes: INSTALLATION AND OPERATION MANUAL 1409003 REV 0 (02/24) PAGE 53 OF 54...
  • Page 54 PLATINUM SERIES GAS CONVECTION OVENS A product with the Southbend name incorporates the best in durability and low maintenance. We all recognize, however, that replacement parts and occasional professional service may be necessary to extend the useful life of this appliance.

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