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TROUBLESHOOTING
24
Symptoms
Suction power
becomes weak.
The product is noisy
when it's running.
The product is noisier
than usual.
The robot cleaner will
not run.
The brush will not spin. Brush is not installed correctly.
The robot cleaner runs
abnormally.
The robot cleaner gives
off an odour.
The mop gives off an
odour.
Filter is blocked.
• Clean the filter.
Dust bin is not attached to the robot cleaner correctly.
• Attach the dust bin correctly.
Filter is not attached to the dust bin correctly.
• Attach the filter correctly.
Brush is clogged with foreign substances.
• Remove foreign substances from the brush.
Brush cover is not installed properly.
• Install the brush cover properly.
The robot cleaner is cleaning against the grain of the flooring.
• The robot cleaner may be noisier than usual if it is cleaning against the
grain of the floor.
Main power switch of the robot cleaner is turned off.
• Turn on the main power switch at the back of the robot cleaner.
Battery is discharged completely.
• If needed, manually move the robot cleaner to the home station to charge.
• Separate and install the brush again.
Brush is clogged with foreign substances.
• Remove foreign substances from the brush.
Sensor is blocked with foreign substances.
• Wipe the sensor with a soft cloth.
Wheel is blocked with foreign substances.
• Remove foreign substances from the wheels.
There are foreign objects on the bottom of the robot cleaner.
• Wet dust on the mop holder may give off an odour. After cleaning with
water, wipe the dust off of the mop holder before storage.
The mop was not washed after cleaning.
• After cleaning, wash the mop and store it after drying it completely. If the
mop gives off a strong odour, wash them using a neutral detergent and
rinse them thoroughly using clean water.
The mop was not completely dried after it was washed.
• The mop may gives off an odour if it is not dried completely. Be sure to use
them only after drying it completely in a well-ventilated place.
Possible Cause & Solution
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