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Symptoms
The water tank gives
off an odour.
No water is sprayed.
There is moisture in
the water tank.
The floor becomes
dirty after cleaning.
The water tank was not emptied after cleaning.
• After cleaning, be sure to empty the water tank and store it after drying it
completely. If the water tank gives off a strong odour, wash it using a
neutral detergent diluted with water, pouring diluted neutral detergent
into the water tank and shaking the tank. After washing, rinse the tank
thoroughly using clean water.
There is no water in the water tank.
• Fill the water tank with water.
The water tank has not been inserted correctly into the robot cleaner.
• Reinsert the water tank into the robot cleaner.
The water control was set to the Dry.
• Change the water supply mode in APP. The water supply is cut off in the
Dry.
The water supply outlet is clogged with a foreign substance, such as
calcium deposits left by water, etc.
• Punch a hole through the clogged water supply outlet using a needle or a
toothpick.
The water tank has not been emptied after use.
• Empty out the water tank and let it thoroughly dry out of direct sunlight
before storing.
The mop has not been washed after use.
• Wash the mop after every use. Cleaning with dirty mop may makes the
floor dirty.
There is liquid, coffee, animal waste or grease on the floor.
• If there is liquid, coffee, animal waste or grease on the floor, wipe it up with
another mop first before using the robot cleaner. Stains can be picked up
by the mop and carried to other parts of the floor.
An excessively wide area was cleaned in one operation.
• The mop may gets dirty fast according to the size of the area cleaned or
the environment in which it is used. Clean the remaining area after
washing the mop or replacing the dirty mop with a clean mop.
The room temperature is high.
• Depending on the condition of the indoor floor, water will evaporate and
odors may occur due to humidity. Ventilate when cleaning when the room
temperature is high.
TROUBLESHOOTING
Possible Cause & Solution
25
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