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2.
Troubleshooting strategy
At Asko, we believe in always remaining focused on the customer, and as an ASKO service
technician, you are one of the most important ambassadors of our brand. As such, it is important
that the customer finds the service callout a pleasant experience. Troubleshooting is an
important part of the service callout, and as such we have drawn up a troubleshooting strategy
that describes, in broad terms and step by step, what you need to do to find and diagnose faults.
• Ask the customer to describe the problem.
• Check whether the customer's description matches any service code.
• Check that the machine is correctly installed:
- Electrical connection
- Water connection
Incorrect installation or external factors that affect performance and functionality (for example, water
pressure, electrical supply, drainage).
The machine operates normally. No deviations can be found. The customer probably needs to be
informed about proper use of the machine. If necessary, also inform the customer about the guarantee
conditions and the fact that the customer will be charged for the callout.
Open the service menu:
1. Check the settings
2. Run a test cycle
3. Note any fault codes
If the above actions do not uncover the fault:
• Conduct general troubleshooting. Use the documentation available at ServiceSaver (service manuals,
service memos, wiring diagrams and other documents).
Fault
found?
No
3. Panel WM80.C
Yes
Yes
Satisfied customer!
- Drainage
- Machine correctly levelled
No
Fault
found??
Yes
OK
Repair and check function/ safety.
No
Contact technical support for
Carry out the actions
suggested by technical support.
3
Fault
diagnosed?
Yes
No
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