Faq & Troubleshooting - LEITZ TruSens Z-3500H Owner's Manual

FAQ & TROUBLESHOOTING
Where do I place the SensorPod
How often do I need to change the
filters?
How often do I need to wash the
Prefilter?
Questions about the TruSens app?
Purifier won't turn on.
18
?
™ Anywhere you want to measure the air quality within the room!
For optimal results, place the SensorPod
purifier on a counter or table, within line of sight of the purifier. In Auto
Mode, the purifier will work to distribute clean air until the SensorPod reads
an acceptable level of air quality.
That's easy! The purifier's replacement indicators will notify you when it is
time to replace the Carbon or HEPA filters, or the UV-C lamp.
Plan on replacing the Carbon every 3-4 months, HEPA every 12-15 months,
and UV-C lamp every 1-3 years.
The Prefilter captures larger particles and preserves the efficiency of the
other filters, so we recommend that you visually inspect the prefilter every
month and wash as needed. Another good habit is to wash the prefilter
every time you replace the Carbon filter.
First, always check you are connected to a Wi-Fi® network and that
Bluetooth is enabled on your smart device. For other questions, please visit
www.leitz.com/trusens for more information on troubleshooting.
Check that the power cord is connected securely to both the wall outlet and
the purifier. Check if there is a power outage in the outlet by trying a nearby
light or device, or by trying a working device in the same outlet.
Check that the HEPA filter is fitted properly into filter chamber.
Please contact us if you're still having a problem! (page 20)
™ up to 15 m away from the air