TeleCare24 Chiptech GO User Manual page 8

What happens when I call for help?
If the call disconnects at any point, our monitoring team will automatically
attempt to re-establish the connection. If we cannot speak to you via the
Chiptech GO™ for whatever reason, we will try contacting you by phone.
1.When you raise an alert, the Chiptech GO™ will announce "Help alert in
progress", while it vibrates and flashes red. Moments later, you'll be
connected to our team who will speak to you via the built-in speakerphone.
To cancel an alert, you have 10 seconds to press and hold one of the
buttons on the Chiptech GO™ until you hear it announce "Cancelled".
2.We will ask you if you are okay and if you need assistance. Should you
need us to, we will notify your emergency contacts or, if necessary, the
emergency services of your location.
In the background, the Chiptech GO™ has sent us your location.
3.While you are waiting for help to arrive, our monitoring team will
advise you that they will initially hang up the call to manage your
emergency. They will periodically check in with you via the Chiptech GO™
until assistance arrives.
The Chiptech GO™ has a built-in fall sensor, meaning that it will trigger if you take a
fall. If you attempt to move after your fall the alert will be cancelled automatically, so
please ensure to press both buttons if the alert has not been raised.