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Important information
If you have a pacemaker, the Chiptech GO™ device must not be worn as a
pendant around your neck. The Chiptech GO™ device (and the charging
cradle) must be kept at least 25cm away from your pacemaker at all times.
Please note, the Chiptech GO™ device produces safety voice announcements.
Once you have placed a test call, your Chiptech GO™ pendant will search
your location for 20 minutes. It will let you know once it has completed by
announcing 'cancelled'.
Clean your device with a damp cloth and a non-corrosive, non-abrasive
cleaner. Do not insert anything into the microphone or speaker holes.
Your emergency calls will be directed to our 24/7 monitoring team who will
endeavour to get you the help that you need as quickly as possible. When you
alert us we'll speak to you via the microphone in your Chiptech GO™ .
When it's not an emergency, for example - you want to discuss your account
with us, our customer service team are available on 0800 180 82 20 - we're
open 9 am to 5 pm Monday to Thursday and 9 am to 4:30 pm on Fridays.
The included wireless charging cradle, USB cable, and 3-pin plug are
specifically designed to work with the Chiptech GO™ only.
Do not change any of these parts or use them to charge other devices.
We have a comprehensive FAQ section on our website at
telecare24.co.uk/faqs.
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