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Frequently asked questions
What network does the device use?
The Chiptech GO™ has a roaming SIM
card, which means it will automatically
connect to the strongest available
network at your location.
How long does it take to connect
to the monitoring centre?
It can take anywhere from a few
seconds up to a minute to connect to
our monitoring team, as the Chiptech
GO™ first tries to search for the best
mobile connection.
Can I wear it in the bath or shower?
The Chiptech GO™ is rated as IP67. An
IP67 rating means that the alarm can
be dropped into a body of water up to a
meter deep for as long as half an hour.
How often should I charge my
Chiptech GO™ ?
The Chiptech GO™ will alert you when
the battery is getting low and needs to be
charged. (See
Battery notifications)
We recommend charging the device after
you have made a request for help as this
uses more battery power. The Chiptech
GO™ will let you know when the battery
is low and when it is charged. (See
Charging your Chiptech GO™)
Do not charge Chiptech GO™ every day
as this will decrease the life of the
battery.
The Chiptech GO™ is really hot
while charging - is it safe?
Yes. The Chiptech GO™ can get warm to
the touch whilst charging, don't worry
this is normal and will stop charging if it
gets too hot.
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