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Fault
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Detergent residue on
the damp washing.
Detergent residue on
the dry laundry.
Home Connect is not
working properly.
No connection to the
home network.
Cause and troubleshooting
Note: Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
Start the
Spin programme.
▶
Detergents may contain water-insoluble substances
that deposit on the laundry.
Start the
Rinse programme.
▶
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 41
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 37.
Detergents may contain water-insoluble substances
that deposit on the laundry.
Brush out the laundry after washing and drying.
▶
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
Check whether the detergent used is suitable.
1.
→ "Detergents and care products", Page 31
Drain the dispenser.
2.
→ "Cleaning the detergent drawer", Page 41
Clean the dispenser.
3.
Refill the dispenser.
4.
→ "Filling the dispensers", Page 36
Basic dosage is not correctly adjusted.
If intelligent dosing is activated, reduce the basic
▶
dosage → Page 37.
Different causes are possible.
Go to www.home-connect.com.
▶
Wi-Fi is switched off.
Activating Wi-Fi on the appliance.
▶
→ "Activating Wi-Fi on the appliance", Page 38.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
Troubleshooting en
55
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