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For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 19. LED codes
Diagnostic light codes
2,1
2,2
2,3
2,4
2,5
2,6
2,7
2,8
3,1
3,2
3,3
3,4
3,5
3,6
3,7
Camera status light: Indicates whether the camera is in use.
•
Solid white — Camera is in use.
•
Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
•
Solid white — Caps Lock enabled.
•
Off — Caps Lock disabled.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS
Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It
consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you
to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary
operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
support.
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in
2. Create a bootable USB drive. For more information see the knowledge base article
3. Copy the BIOS setup program file to the bootable USB drive.
78
Troubleshooting
Problem description
Processor failure
System board: BIOS or ROM (Read-Only Memory) failure
No memory or RAM (Random-Access Memory) detected
Memory or RAM (Random-Access Memory) failure
Invalid memory installed
System-board or chipset error
Display failure
LCD power rail failure. Replace the system board.
Coin-cell battery failure
PCI, video card/chip failure
Recovery image not found
Recovery image found but invalid
Power-rail failure
System BIOS Flash incomplete
Management Engine (ME) error
"Flashing the
BIOS" to download the latest BIOS setup program file.
SLN143196
at www.dell.com/support.
www.dell.com/
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