Thunderbolt (Tb) - HP ZBook 14u G6 Maintenance And Service Manual

Thunderbolt (TB)

Table 8-45 Issues, possible causes, and fixes
Items
Symptom
Thunderbolt device not working
128 Chapter 8 Troubleshooting guide
Procedures
Possible causes
BIOS, drivers, and user settings.
Troubleshooting steps
1. Update to the latest BIOS and choose appropriate TB Port settings.
2. Reset User Account Settings to default.
3. Update Intel Thunderbolt software that includes firmware version (for TB controller), driver
version (operating system driver), and application version.
4. Verify that TB device is detected in Windows Device Manager.
5. Verify TB port, cable and connection.
6. Test with a verified working TB board, if possible.
NOTE: Thunderbolt is new technology. Thunderbolt cable and Thunderbolt device must be
compatible with Windows. To determine whether your device is Thunderbolt Certified for
Windows, see https://thunderbolttechnology.net/products.