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Troubleshooting
Check the following before requesting a service from the Service Centre.
Symptom
The installed SmartThings app cannot access
the air conditioner.
I cannot log in with my Samsung account.
A failure message appears
while adding devices.
I found a failure message in 0
to 1 percent of device addition
process.
Adding
I found a failure message in
device(s)
99 percent of device addition
process.
The app displays an
authorization failure before
pressing the user agreement
button.
The app displays an
authorization failure on the
user agreement screen.
The screen requests to
initialize the user account.
The power LED and Wi-Fi connection LED are
blinking.
After adding a device, the SmartThings app
displays the disconnection event.
Are all three LED indicators
on the Wi-Fi Kit turned on?
Does only
The controls
display of the Wi-Fi Kit?
of the
SmartThings
Is the
app do not
Are all LED indicators on the
operate.
Wi-Fi Kit blinking?
Is the
• Make sure you have connected the air conditioner to a wireless
• Try recovering your ID and password from the Samsung account
• This may fail temporarily due to the distance from the router or
• You can add device units only in AP search state.
• You cannot add any device without deleting it once the device
• If you are using a Samsung smartphone, the server may not be
• If your phone is not a Samsung product, check that you have
• Check whether there are any Wi-Fi Kits already added to the
• You must press the AP button within 1 minute. Try adding devices
• This happens when the user has already added devices. Follow
• The communication between the Wi-Fi Kit and indoor/outdoor
• This happens when a device is being added to the server or it is
• Reset the Wi-Fi Kit and then check it again.
• Make sure you have entered the correct Wi-Fi password when
appear on the
• Check the router status.
• Check that the wireless router is connected to the Internet.
indicator blinking?
• This indicates a Wi-Fi Kit malfunction. Contact the Samsung
• The Wi-Fi Kit is not connected to the indoor unit(s) normally.
indicator blinking?
router.
page.
some interferences. Try again later.
Check that both the power LED and Wi-Fi setup LED are turned
on. Otherwise, press and hold the AP button for over 5 seconds to
activate the AP search.
has already been added to the SmartThings app. To add the
connected device again, first remove it and then proceed with the
process.
connected temporarily. Turn off and on the power of the Wi-Fi Kit,
launch the SmartThings app again, and then try adding a device
again.
entered a wrong Wi-Fi password. Try adding devices again.
SmartThings app. When there are devices added, first remove
them and try again.
again.
the instructions provided in the SmartThings app.
units is unstable. Check the communication cables for indoor and
outdoor units or check the central control option for indoor units.
temporarily disconnected from the router. End the SmartThings
app and then launch it again.
adding a device.
service centre.
Contact the Samsung service centre.
Measure
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