Juniper Mesa 4 User Manual
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Juniper Mesa 4 User Manual

Juniper Mesa 4 User Manual

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  • Page 2 Corporation in the United States and/or other countries. The Bluetooth word mark is owned by the Bluetooth SIG, ® Inc. Any use of such marks by Juniper Systems, Inc. is under license. Disclaimer The names of other companies and products mentioned herein may be the trademarks of their respective owners.

  • Page 3: Table Of Contents

    1.1.1 The Anatomy of the Mesa 4 ........
  • Page 4 2.15 Mesa 4 is Locked Up ........
  • Page 5 5.3 Repairs, Upgrades, and Evaluations ....... . . 61 5.4 System Information for your Mesa 4 ....... .62 6.
  • Page 6 Getting Started...

  • Page 7: Getting Started

    AC wall charger, hand strap, connector port cover, and fine hard-tip capacitive stylus and tether. Optional features include a 4G LTE data modem, RS-232 port, barcode imager, and UHF RFID module. 1.1.1 The Anatomy of the Mesa 4 Front and Back Features 10 Camera flash 1 Notification LEDs...
  • Page 8 5 Battery pack, removable Micro SD card slot 6 Accessory connection pins 3 Battery compartment 7 Battery door Connector Ports 1 Connector port protector 2 USB-C 3 USB-A 4 Power input jack 5 Storage slot for stylus Mesa 4 Rugged Tablet User’s Manual...

  • Page 9: Review Documentation

    Before powering on the tablet for the first time, charge the battery pack at room temperature with the AC wall charger that came with the Mesa 4 or a USB-C charger until fully charged. Mesa 4 Rugged Tablet User’s Manual...

  • Page 10: Set Up Windows

    1.1.5 Attach the Hand Strap A hand strap is included with the Mesa 4. This allows you to securely hold the Mesa 4. To attach the hand strap, fasten it to the two attachment points on the left or right side of the tablet, as shown in the images.

  • Page 11: Attach The Stylus Tether

    1.1.6 Attach the Stylus Tether A fine hard-tip capacitive stylus and tether is included with the Mesa 4. To attach the stylus tether, Attach one end of the stylus tether to the stylus. 2. Push the free tether loop through one of the tether attachment points located by each corner on the Mesa 4.
  • Page 12 Standard Features...

  • Page 13: Standard Features

    Network, Sound, or Battery icons on the right side of the taskbar and move the Brightness slider. 2.2 Camera The Mesa 4 has a 13 MP rear camera with auto focus and flash and a 5 MP front camera. You can capture both still images and videos using the camera application.

  • Page 14: About

    BIOS version, embedded UUID controller version, motherboard version, SSD capacity, cell type, expansion ID, and battery status of your tablet. The About screen also contains the regulatory information for the Mesa 4. 2.3.2 Keypad Settings From the Keypad screen in Device Settings, customize the...
  • Page 15 2. Select a brightness from 0–100%. Keypad Backlight Timeout Adjust the amount of time that the keypad remains lit for All User Settings or Per User Settings. Select the drop-down menu for Keypad Backlight Timeout. Mesa 4 Rugged Tablet User’s Manual...
  • Page 16 2. Select the amount of time that the keypad remains lit after it is inactive. Programmable Buttons The Mesa 4 has three programmable buttons on the keypad that can be used for various functions, such as turning up or down the volume, opening the camera, capturing screenshots, or closing an app.

  • Page 17: Touchscreen Profile Settings

    Select the preferred function for each programmable button for All User Settings or Per User Settings. 2.3.3 Touchscreen Profile Settings The Mesa 4 has many touchscreen profiles available for customizing the tablet to fit your work environment. Mesa 4 Rugged Tablet User’s Manual...
  • Page 18 Use only in dry environments. Does not work with a gloved hand. Finger Optimized for finger touch. Use only in dry environments. Does not work with a gloved hand. Mesa 4 Rugged Tablet User’s Manual...
  • Page 19 Mesa 4. Touchscreen performance is not guaranteed with third- party styli or styli used with the Mesa 2 or 3. (The Mesa 4 stylus is distinguished from other Mesa styli by the gray bars on the sides.)

  • Page 20: Miscellaneous Settings

    It may degrade the touchscreen performance. 2.3.4 Miscellaneous Settings The accessory connection pins connect to and power Mesa 4 accessories, such as the detachable keyboard and powered vehicle dock. Control the power to the connection pins by turning the docking pad power on or off.

  • Page 21: Led Activity Indicators

    Turns on when the tablet is plugged in for charging but the batteries are full (not charging) and the tablet is running or in sleep mode. If you power off the Mesa 4, the red LED light turns off. Red LED, blinking ■...

  • Page 22: Connector Protector

    2.5.2 Power Input Jack Use the power input jack and the Mesa 4 AC wall charger to charge the Mesa 4 tablet. The input jack is a nominal 12 V, 2.5 A, 30 W input. The allowable voltage range is 10.8–21.25 V with minimum of 2.5 A.

  • Page 23: Charge The Battery Pack(S)

    If you have the optional internal battery, you can hot swap the battery pack for another one while the tablet is running. Note: To use a Mesa 3 battery pack in a Mesa 4 tablet, the battery pack must be updated to firmware version 7A or later.
  • Page 24 CAUTION: Always completely power off the tablet before removing the battery. Failure to do so may cause loss of data or damage to the tablet. EXCEPTION: If the Mesa 4 has an optional internal battery, you can safely remove the battery while the tablet is running.

  • Page 25: Battery Status And Management

    The cumulative amount of remaining battery life is displayed in the bottom left corner. Tap the battery life percentage to open the power and battery settings. From this screen, you can view the charge Mesa 4 Rugged Tablet User’s Manual...
  • Page 26 If the Mesa 4 battery reaches a very low charge, the tablet hibernates to prevent further drain on the battery. To exit hibernation, charge the battery until the charge is sufficient to power the tablet.

  • Page 27: Power Off The Mesa 4

    In sleep mode, the tablet continues to draw a small amount of power. If you will not be using your Mesa 4 for more than a few days, power it off for storage.

  • Page 28: Micro Sd And Nano Sim Cards

    USB-C charger and press the power button. 2.7 Micro SD and Nano SIM Cards The Mesa 4 has slots for a micro SD card and nano SIM card located in the battery compartment. The card slots hold the cards securely, so they will not come out or disconnect if the tablet is dropped.

  • Page 29: Remove An Sd Card

    Microphone—Use the microphone to record audio ■ notes or include sound in a video. 2.9 Rugged The Mesa 4 has earned an IP68 rating meaning it is protected against dust and the effects of continuous immersion in water. Mesa 4 Rugged Tablet User’s Manual...

  • Page 30: Sensors

    To calibrate the compass, Open an app that uses the compass. 2. Move the Mesa 4 around in the air so that it is oriented in different directions and angles. An effective method is to move the Mesa 4 back and forth making a sideways figure eight for approximately 10 seconds.

  • Page 31: Turn On Or Off Bluetooth

    Tap the Network, Sound, or Battery icons on the right ■ side of the taskbar. Tap the Bluetooth quick setting to turn it on or off. If Bluetooth is turned on without any paired devices, the quick setting displays “Not connected.” Mesa 4 Rugged Tablet User’s Manual...

  • Page 32: Pair A Bluetooth Device

    Bluetooth, but the other device may not.) 3. Turn on the Bluetooth on both devices. 4. On the Mesa 4, tap the Network, Sound, or Battery icons on the right side of the taskbar. 5. Tap the arrow on the Bluetooth quick setting.

  • Page 33: Connect To A Wi-Fi Network

    2.12.1 Connect to a Wi-Fi Network To connect to Wi-Fi, the tablet must be in the range of a Wi-Fi access point. When Wi-Fi is turned on, the Mesa 4 automatically scans the area for available Wi-Fi networks. To connect to a Wi-Fi network, Tap the Network, Sound, or Battery icons on the right side of the taskbar.

  • Page 34: Gnss Settings

    Mesa 4 label and works with the tablet in portrait or landscape view. Putting your hand or another object over the antenna area reduces accuracy. The more items between the antenna and the satellites, the lower the accuracy becomes.
  • Page 35 ■ Normal is good for most applications and uses SBAS corrections on L1 frequences. ■ Fitness is more accurate for slow moving applications, such as walking or jogging speeds. This mode uses L1 and L5 frequences without SBAS corrections. Mesa 4 Rugged Tablet User’s Manual...

  • Page 36: Gnss Support

    (APIs). Legacy Support In addition to the Sensor and Location APIs, legacy applications can access NMEA data through a serial COM port interface. To view the allocated COM port, open Device Settings > GNSS. Mesa 4 Rugged Tablet User’s Manual...

  • Page 37: Task Manager

    To power on the tablet, press the power button. Ten-Second Shutdown If the Mesa 4 has been locked up for at least 5 minutes and did not respond to the 5-second shutdown, disconnect Mesa 4 Rugged Tablet User’s Manual...
  • Page 38 Twenty-Second Shutdown If the Mesa 4 has been locked up for at least 5 minutes and did not respond to the 10-second shutdown, hold the power button down for 20 seconds. The removable and internal batteries are electrically disconnected from the tablet, causing a complete shut down.
  • Page 39 Optional Features and Accessories...

  • Page 40: Optional Features And Accessories

    Billing Information and business ID, such as your Federal Tax ID or VAT number. ■ The wireless services required. Specify that you need data service only. The Mesa 4 does not support voice or messaging services. ■ The modem’s IMEI number. To view the IMEI number, open Device Settings >...

  • Page 41: Scan Test

    The barcode imager is located on the top of the Mesa 4 when in portrait mode. If the Barcode Connector is not available, download it from https://junipersys.com/support/article/13028. 3.2.1 Scan Test To perform a scan test, Open Barcode Connector. 2. From the Home screen, tap Scan or press the scan button on the keypad.

  • Page 42: Barcode Connector Settings

    Select Start Barcode Connector minimized to open ■ and minimize the Barcode Connector utility when you sign in to the tablet. The keypad button and keyboard wedge function while the app is minimized. Mesa 4 Rugged Tablet User’s Manual...
  • Page 43 Action General Customize the following settings. ■ In Barcode scan time, set the amount of time the barcode module attempts to read a barcode. ■ Select when you would like the module to beep. Mesa 4 Rugged Tablet User’s Manual...
  • Page 44 Select Enable enhanced LCD screen Enhanced LCD screen scanning scanning to allow the barcode module to more easily read a barcode on an LCD screen. Mesa 4 Rugged Tablet User’s Manual...
  • Page 45 Barcode Types The Barcode Imager reads 1D and 2D code types, composite codes, and postal codes. To open a screen for configuring a barcode type, tap the barcode type in the toolbar. Mesa 4 Rugged Tablet User’s Manual...

  • Page 46: Reading A Barcode

    4. Aim the red LED at the barcode. 5. Press the scan button. If the scan is successful, the barcode information is placed in your app or document. 3.2.4 Barcode Types The Mesa 4 barcode imager reads the following barcode types. 1D Barcodes Code 39 Code 128 UPC-A Mesa 4 Rugged Tablet User’s Manual...

  • Page 47: Troubleshooting The Barcode Imager

    If the barcode imager is not functioning correctly, reset it to factory default settings. Open the Barcode Connector utility. 2. Scan the Set Factory Default barcode (shown below). 3. Open the User screen, and tap Reset Settings. 4. Close the Barcode Connector utility. Mesa 4 Rugged Tablet User’s Manual...

  • Page 48: Pistol Grip

    The Pistol Grip reduces strain and maximizes productivity for heavy barcode scanning applications. The grip meets MIL-STD-810G. Note: For compatibility with the Pistol Grip, the Mesa 4 must have the electrical contacts on the case back. To use the Pistol Grip, Place the Mesa 4 with the back side up.

  • Page 49: Holster

    To perform a scan test, Open the RFID Connector utility. 2. Hold the Mesa 4 with the display side toward you and an RFID tag in front of the RFID reader. 3. From the Home screen, tap Scan. If the scan is successful, the data appears in Scan Data.

  • Page 50: Rfid Reader Settings

    RFID Connector utility when you sign in to the tablet. Select Start RFID Connector minimized to open and ■ minimize the RFID Connector utility when you sign in to the tablet. The keypad button and keyboard wedge function while the app is minimized. Mesa 4 Rugged Tablet User’s Manual...
  • Page 51 User Settings Tap User to open the User screen. Change the RFID settings to fit your application. Setting Action General Select when you would like the device to beep. Mesa 4 Rugged Tablet User’s Manual...
  • Page 52 P1 a different function in Device Settings. After the RFID Connector closes, P1 reverts to its other assigned function. Tag Type Select Gen 2 or ATA if the device has an ATA license. Mesa 4 Rugged Tablet User’s Manual...
  • Page 53 The Mesa 4 regulatory threshold is the same as the maximum power of the RFID module, so this number will always be zero.

  • Page 54: Read An Rfid Tag

    2. Open the document that you want to receive the tag data and put the cursor in the desired location. 3. Hold the Mesa 4 with the display facing you and the tag in front of the RFID reader. The RFID reader is internal and roughly two inches to the right of the rear camera lens.
  • Page 55 RS-232 Port Turn on or off power to the port. If no RS-232 device is connected to the Mesa 4, power off the port to reduce corrosion to the pins and stop the port from drawing power. Note: The assigned COM port displays below RS-232 Port.

  • Page 56: Vehicle Dock

    9 programmatically. 3.6 Vehicle Dock The Vehicle Dock is part of a mounting system that securely holds the Mesa 4 in place in vehicle-type settings and features a locking mechanism with a unique key. (Duplicate keys can be made for fleets.)

  • Page 57: Mounting System

    3. Hold the Mesa 4 horizontally with the docking pin contacts facing down. Place it over the dock alignment pins and press down until you feel and hear the lock engage. 4. Press the lock bar down until it engages the Mesa 4. Mesa 4 Rugged Tablet User’s Manual...

  • Page 58: Attachable Keyboard

    5. Push the lock button in. The Mesa 4 is now locked in the dock and cannot be accidentally removed. 6. To remove the Mesa 4, turn the key until the lock button pops out. Lift the lock bar, and remove the Mesa 4.
  • Page 59 Storage, Maintenance, and Recycling...

  • Page 60: Storage, Maintenance, And Recycling

    Charge the tablet each night or weekend when it is in sleep mode. If the Mesa 4 battery reaches a very low charge, the tablet automatically hibernates to prevent further drain on the battery.

  • Page 61: Recycle The Mesa 4 And Batteries

    4.4 Recycle the Mesa 4 and Batteries When the Mesa 4 and Li-ion battery packs for your Mesa 4 reach the end of their service life, do not dispose of them in municipal waste. Always dispose of waste equipment at a designated electrical equipment recycling collection point.
  • Page 62 Warranty and Repair Information...

  • Page 63: Warranty And Repair Information

    5. Warranty and Repair Information 5.1 Limited Product Warranty 5.1.1 Two Year Warranty Juniper Systems, Inc. (“JS”) warrants that the Mesa 4 Rugged Tablet and optional internal battery shall be free from defects in materials and workmanship, under normal intended use, for a period of 24 months from the date of...

  • Page 64: Remedy

    JS will, at its option, repair the defect or replace the defective part or product. Replacement products may be new or reconditioned. JS warrants any replaced or repaired product for a period of ninety (90) days from the date of Mesa 4 Rugged Tablet User’s Manual...

  • Page 65: Limitation Of Liability

    International Sale of Goods. The courts of Utah shall have exclusive personal jurisdiction in case of any disputes arising out of or in connection with this warranty. 5.1.7 Warranty Repairs Warranty information for the Mesa 4 Rugged Tablet is located on our website at https://junipersys.com/support/ mesa-4/my-product then Warranty.

  • Page 66: Complete Care Service Plans

    Warranty/Complete Care Options or Warranty/Complete Care Terms and Conditions. 5.3 Repairs, Upgrades, and Evaluations CAUTION: Do not attempt to repair the Mesa 4 yourself. This action voids the warranty. Information about repairs, upgrades, and evaluations is located on our website at https://junipersys.com/support/...

  • Page 67: System Information For Your Mesa 4

    5.4 System Information for your Mesa 4 You might be asked to provide additional information about your Mesa 4 when you contact a repair center. To view information like the operating system edition, OS build and serial number, select Device Settings > About. For additional information, open Settings and select System >...
  • Page 68 Warnings, Regulatory Information, Licensing...

  • Page 69: Warnings, Regulatory Information, Licensing

    6. Warnings, Regulatory Information, Licensing 6.1 Product Warnings Follow the warnings listed below to use the Mesa 4 and accessories safely. 6.1.1 Battery Warnings WARNING! This device comes with a lithium-ion rechargeable battery pack. To reduce the risk of fire or burns, do not disassemble, crush, puncture, short external contacts, or expose the battery pack to fire.

  • Page 70: Wall Charger Warnings

    2.5 A, and be certified or listed by a nationally recognized testing laboratory. The AC wall charger provided with the Mesa 4 meets these criteria. Using any other external power source can damage your product and void your warranty.

  • Page 71: Regulatory Information

    6.2 Regulatory Information To access the regulatory information for the Mesa 4, go to Device Settings > About > Regulatory. 6.3 Certifications and Standards 6.3.1 United States In compliance with the FCC rules 47 CFR 15.19(a)(3), the statements that follow must appear on the device or in the user documentation.

  • Page 72: Canada

    RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Mesa 4 Rugged Tablet User’s Manual...

  • Page 73: Radio Frequency Safety

    Cet émetteur ne doit pas être co-localisées ou opérant en conjonction avec tout autre antenne ou transmetteur. 6.3.4 CE Marking (European Union) Products bearing the CE marking comply with the EU Directive 2014/53/EU. Mesa 4 Rugged Tablet User’s Manual...

  • Page 74: Restricted Materials Conformity

    Declaration of Conformity The Declaration of Conformity for CE Marking is available at: http://www.junipersys.com/doc 6.3.5 Restricted Materials Conformity The Mesa 4 conforms to the following restricted materials regulations: ■ RoHS 2011/65/EU and 2015/863 ■ REACH 1907/2006 (Article 33, Article 67) ■...
  • Page 75 For additional information, see www.microsoft.com/ en-us/windows/windows-11-specifications. Updates require high-speed internet and Microsoft account. Set up may require significant download; ISP fees apply. Cortana is available in select countries; experience may vary by device. Mesa 4 Rugged Tablet User’s Manual...
  • Page 76 Specifications...

  • Page 77: Mesa 4 Rugged Tablet Specifications

    ■ Durable, chemical- and shock- resistant design ■ Easy-to-grip, impact-absorbing, over molded bumpers ■ Three mounting points on the back are size #4-40 UNC with a maximum depth of 3/16 in. (4.76 Mesa 4 Rugged Tablet User’s Manual...
  • Page 78 9 V–20 V, minimum 27 W Wireless ■ Bluetooth wireless technology 5.3 ® Connectivity (BR, EDR, BLE, class 1.5) ■ Wi-Fi 4, 5, 6, 6E (802.11 a/b/g/n/ac/ ax, FIPS 140-2) ■ 4G LTE multi-carrier capable Mesa 4 Rugged Tablet User’s Manual Appendix 7 Specifications...
  • Page 79 ■ Operating temperature: -4°F to Specifications 122°F (-20°C to 50°C). ■ Storage temperature: -22°F to 158°F (-30°C to 70°C) ■ Battery charging temperature: 32°F to 122°F (0°C to 50°C) Shock ■ Withstands multiple four-foot Resistance drops to concrete Mesa 4 Rugged Tablet User’s Manual...
  • Page 80 4 ft (1.2 m) onto concrete, test procedure IV ■ Designed to meet MIL-STD-810H test procedures: Method 500.5 Low Pressure (altitude) Method 503.5 Temperature Shock Method 506.5 Rain Method 507.5 Humidity Method 510.5 Sand and Dust Method 516.6 Shock Mesa 4 Rugged Tablet User’s Manual...
  • Page 81 SIG qualification ® ■ IP68 water resistant and dust proof ■ Designed to MIL-STD-810H ■ RoHS 2 compliant ■ Mesa 4 is certified on AT&T networks ■ MIL-STD-461F: Complies with HERO emissions test IAW with safe distance requirements from AFI91-208 Warranties ■...
  • Page 82 SPECIFICATION Configurations All models and features for the Mesa 4 are configured for United States/ Canada, European Union, or Australia. Mesa 4 has a Quectel receiver and integrated antenna with optional external antenna port. The following configurations are available: ■ Storage: 128 GB or 256 GB SSD ■...
  • Page 83 HSPA, UMTS) and FirstNet B14. For more details, see “4G LTE Data Modem - Additional Information” on page 81. *Accuracy is subject to observation conditions, multipath environment, number of satellites in view, satellite geometry, and ionospheric activity. Mesa 4 Rugged Tablet User’s Manual...
  • Page 84 ■ Wide output power range (0–30 dBm) ■ Read range depends on device/tag orientation and antenna RS-232 ■ RS-232 9-pin D-sub connector port (optional) ■ Programmable 5 V or 12 V supply Mesa 4 Rugged Tablet User’s Manual...
  • Page 85 - Output: 12 V DC, 2.5 A ■ Capacitive fine-tip stylus with tether ■ Quick Start Guide ■ User’s Manual: Available in English, French, German, Spanish, and Brazilian Portuguese ■ Two-year warranty on Mesa 4 Mesa 4 Rugged Tablet User’s Manual...
  • Page 86 ■ Integrated RS-232 9-pin D-sub communication ■ Surveying pole clamp and mount ■ Pistol Grip for reading barcodes ■ Holster for Pistol Grip and Mesa 4 ■ Vehicle charger cable, 12 V vehicle power port, 6 ft ■ Non-powered vehicle mounting dock ■...
  • Page 87 Index...
  • Page 88 4G LTE Data Modem 2 , 77 , 78 , 81 Accessories Optional 81 Standard 80 AC Wall Charger 65 Ambient Light Sensor 2 , 74 Anatomy of the Mesa 4 2–3 Battery Compartment 3 Connector Ports 3 Front and Back 2 Keypad 4 Audio Features 24...
  • Page 89 Connector Ports 3 , 24 , 73 Data Modem 35 Set up a Data Account 35 Install the SIM Card 23 , 35 Data Storage 72 Declaration of Conformity 69 Display 73 Brightness 73 Mesa 4 Rugged Tablet User’s Manual...
  • Page 90 IP68 24 , 75 , 76 Keypad Backlight Brightness 9 , 10 Key Functions 4 Programmable Keys 73 Language Installs 72 LED Activity Indicators 16 , 53 Light Sensor 2 , 74 Limitation of Liability 60 Mesa 4 Rugged Tablet User’s Manual...
  • Page 91 Charging Battery Packs 53 Product Warnings 64 Programmable Buttons 11 , 73 Quectel 28 , 77 RAM 77 Recycling the Mesa 4 and Batteries 56 Removable Battery Pack 3–5 , 4 Repair System Information 62 Mesa 4 Rugged Tablet User’s Manual...
  • Page 92 Connector Ports 16 Device Settings App 8 Display 8 GPS/GNSS Receiver 28 LED Activity Indicators 16 Rugged 24 Sensors 25 Wi-Fi Network 28 Storage 77 Storing the Mesa 4 22 , 55 Stylus 3 Mesa 4 Rugged Tablet User’s Manual...
  • Page 93 Warranty 58–61 , 76 Exclusions 58 Limitation of Liability 60 Remedy 59 Repairs 60 Services 61 Warranty Exclusions 58 Wi-Fi Wireless Communication 27 Connecting to a Wi-Fi Network 27 Windows 11 15 , 70 Mesa 4 Rugged Tablet User’s Manual...

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