Troubleshooting - Rigol DG800 Pro Series Quick Manual

10

Troubleshooting

1. When I power on the instrument, the instrument stays black and does not
display anything.
a. Check whether the power supply has been connected correctly.
b. Check whether the power key is really pressed.
c. Restart the instrument after finishing the above inspections.
d. If the problem still persists, please contact RIGOL.
2. The settings are correct but no waveform is generated.
a. Check whether the output cable is connected to the corresponding channel
output terminal tightly.
b. Check whether the output cable has internal damage.
c. Check whether the output cable is connected to the test instrument tightly.
d. If the problem still persists, please contact RIGOL.
3. The USB storage device cannot be recognized.
a. Check whether the USB storage device can work normally when connected to
other instruments or PC.
b. Make sure that the USB storage device is FAT32, NTFS, or exFAT type. The
instrument doesn't support hardware USB storage device.
c. After restarting the instrument, insert the USB storage device again to check
whether it can work normally.
d. If the USB storage device still cannot work normally, please contact RIGOL.
4. Performance verification test is failed.
a. Check whether the generator is within calibration period (1 year).
b. Check whether the generator has been warmed up for at least 20 minutes
before the test.
c. Check whether the generator is under the specified temperature.
d. Check whether the test is under strong-magnetism environment.
e. Check whether the power supplies of the generator and test system have a
strong interference.
f. Check whether the performance of the test device used meets the requirement.
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Troubleshooting
DG800 Pro Quick Guide
21