How To Obtain Service Assistance - Rheem Maximus Manual

HOW TO OBTAIN SERVICE ASSISTANCE

1. Should you have any questions about your new water heater,
or if it requires adjustment, repair, or routine maintenance,
it is suggested that you first contact your installer, plumbing
contractor or
previously agreed upon service agency. In the event that the
firm has moved, or is unavailable, refer to the telephone
directory commercial listings or local utility for qualified
service assistance.
2. Should your problem not be solved to your
complete satisfaction, you should then contact the
Manufacturer's National Service Department at one of the
following addresses:
Rheem Manufacturing Co., Water Heater Division
ATTN: Technical Service
800 Interstate Park Drive
Montgomery, AL 36109
Wholesale: 1-800-432-8373
Retail: 1-866-279-4566
The Commonwealth of Massachusetts requires compliance with regulation 5.08: Modifications to
NFPA-54, Chapter 10 : 248 CMR 4.00 and 5.00 for installation of through – the – wall vented gas
appliances as follows:
(1) Revise NFPA-54 section 10.5.4.2 by adding a second exception as follows:
Existing chimneys shall be permitted to have their use continued when a gas conversion burner is
installed, and shall be equipped with a manually reset device that will automatically shut off the gas
to the burner in the event of a sustained back-draft.
(2) Revise 10.8.3 by adding the following additional requirements:
(a) For all side wall horizontally vented gas fueled equipment installed in every dwelling, building
or structure used in whole or in part for residential purposes, including those owned or operated
by the Commonwealth and where the side wall exhaust vent termination is less than seven (7) feet
above finished grade in the area of the venting, including but not limited to decks and porches, the
following requirements shall be satisfied:
1. INSTALLATION OF CARBON MONOXIDE DETECTORS. At the time of installation of the side
wall horizontal vented gas fueled equipment, the installing plumber or gasfitter shall observe that
a hard wired carbon monoxide detector with an alarm and battery back-up is installed on the floor
level where the gas equipment is to be installed. In addition, the installing plumber or gasfitter shall
observe that a battery operated or hard wired carbon monoxide detector with an alarm is installed
on each additional level of the dwelling, building or structure served by the side wall horizontal
vented gas fueled equipment. It shall be the responsibility of the property owner to secure the
services of qualified licensed professionals for the installation of hard wired carbon monoxide
detectors
a. In the event that the side wall horizontally vented gas fueled equipment is installed in a crawl
space or an attic, the hard wired carbon monoxide detector with alarm and battery back-up may be
installed on the next adjacent floor level.
b. In the event that the requirements of this subdivision can not be met at the time of completion
of installation, the owner shall have a period of thirty (30) days to comply with the above
requirements; provided, however, that during said thirty (30) day period, a battery operated carbon
monoxide detector with an alarm shall be installed.
2. APPROVED CARBON MONOXIDE DETECTORS. Each carbon monoxide detector as required in
accordance with the above provisions shall comply with NFPA 720 and be ANSI/UL 2034 listed and
IAS certified.
3. SIGNAGE. A metal or plastic identification plate shall be permanently mounted to the exterior of
the building at a minimum height of eight (8) feet above grade directly in line with the exhaust vent
terminal for the horizontally vented gas fueled heating appliance or equipment. The sign shall read,
in print size no less than one-half (1/2) inch in size, "GAS VENT DIRECTLY BELOW. KEEP CLEAR OF
ALL OBSTRUCTIONS".
52
Important Instructions for the Commonwealth of Massachusetts
When contacting the manufacturer, the following information
should be made available:
a. Model and serial numbers of the water heater as shown on
the rating plate attached to the jacket of the heater.
b. Address where the water heater is located and can be seen.
c. Name and address of the installer and any service agency
who performed service on the water
heater.
d. Date of original installation and dates any service work was
performed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been
contacted regarding your problem.
4. INSPECTION. The state or local gas inspector of the side wall horizontally vented gas fueled
equipment shall not approve the installation unless, upon inspection, the inspector observes carbon
monoxide detectors and signage installed in accordance with the provisions of 248 CMR 5.08(2)
(a)1 through 4.
(b) EXEMPTIONS: The following equipment is exempt from 248 CMR 5.08(2)(a)1 through 4:
1. The equipment listed in Chapter 10 entitled "Equipment Not Required To Be Vented" in the most
current edition of NFPA 54 as adopted by the Board; and
2. Product Approved side wall horizontally vented gas fueled equipment installed in a room or
structure separate from the dwelling, building or structure used in whole or in part for residential
purposes.
(c) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM PROVIDED. When
the manufacturer of Product Approved side wall horizontally vented gas equipment provides a
venting system design or venting system components with the equipment, the instructions provided
by the manufacturer for installation of the equipment and the venting system shall include:
1. Detailed instructions for the installation of the venting system design or the venting system
components; and
2. A complete parts list for the venting system design or venting system.
(d) MANUFACTURER REQUIREMENTS - GAS EQUIPMENT VENTING SYSTEM NOT PROVIDED.
When the manufacturer of a Product Approved side wall horizontally vented gas fueled equipment
does not provide the parts for venting the flue gases, but identifies "special venting systems", the
following requirements shall be satisfied by the manufacturer:
1. The referenced "special venting system" instructions shall be included with the appliance or
equipment installation instructions; and
2. The "special venting systems" shall be Product Approved by the Board, and the instructions for
that system shall include a parts list and detailed installation instructions.
(e) A copy of all installation instructions for all Product Approved side wall horizontally vented
gas fueled equipment, all venting instructions, all parts lists for venting instructions, and/or all
venting design instructions shall remain with the appliance or equipment at the completion of the
installation.
For the State of Massachusetts, use only plastic piping, fittings and vent terminations as spedified
in the manual which are approved by the Massachusetts Board of State Examiner of Plumbers and
Gas for venting of appliances (see link below):
https://licensing.reg.state.ma.us/pubLic/pl_products/pb_pre_form.asp