How To Obtain Service Assistance - Rheem GHE80SS Use & Care Manual

1. Should you have any questions about your new
water heater, or if it requires adjustment, repair,
or routine maintenance, it is suggested that you
first contact your installer, plumbing contractor or
previously agreed upon service agency. In the event
that the firm has moved, or is unavailable, refer to
the telephone directory commercial listings or local
utility for qualified service assistance.
2. Should your problem not be solved to your
complete satisfaction, you should then contact the
Manufacturer's National Service Department at one
of the following addresses:
In The U.S.A.:
Rheem Manufacturing Co., Water Heater Division
ATTN: Technical Service
800 Interstate Park Drive
Montgomery, AL 36109
Phone: 1-800-432-8373
In CANADA:
Rheem Canada, Ltd. / Ltée
125 Edgeware Road, Unit 1
Brampton, ON L6Y 0P5
Phone: 1-800-268-6966.
The following Gasket is required for tank cleanout maintenance for all models:
All other Parts can be ordered by providing the following information:
NOTICE: For installations requiring NSF 5 compliance, order kit AS42690A or B to meet sealing
requirements and NSF 5 label.

How to Obtain Service Assistance

SP5886 Tank Handhole Sealplate Gasket
1. Description of Part(s), such as:
Gas Valve
Igniter
Burner
Switch/Sensor
Blower Assembly
Anode Rods
Or other parts as required (see replacement parts section).
2. Quantity of each part required.
3. Complete model number and name of the water heater.
4. Serial Number of water heater.
5. Specify Type of Gas.
6. Address Parts Orders to your distributor or dealer.
When contacting the manufacturer, the following
information should be made available:
a. Model and serial numbers of the water heater as
shown on the rating plate attached to the jacket
of the heater.
b. Address where the water heater is located and
can be seen.
c. Name and address of the installer and any ser-
vice agency who performed service on the water
heater.
d. Date of original installation and dates any service
work was performed.
e. Details of the problem as you can best describe
them.
f. List of people, with dates, who have been
contacted regarding your problem.
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