How To Obtain Service Assistance - Rheem GHE100-130 Use & Care Manual

how to Obtain Service Assistance

1. Should you have any questions about your new water heater,
or if it requires adjustment, repair, or routine maintenance, it is
suggested that you first contact your installer, plumbing contrac-
tor or previously agreed upon service agency. In the event that
the firm has moved, or is unavailable, refer to the telephone
directory commercial listings or local utility for qualified service
assistance.
2. Should your problem not be solved to your complete satisfac-
tion, you should then contact the Manufacturer's National Ser-
vice Department at one of the following address:
In The U.S.A.:
Rheem Manufacturing Co., Water Heater Division
1241 Carwood Court
Montgomery, Alabama 36117
Phone: 1-800-432-8373.
In CANADA:
Rheem Canada, Ltd. / Ltée
125 Edgeware Road, Unit 1
Brampton, ON L6Y 0P5
Phone: 1-800-268-6966.
The following Gaskets are required for Normal Maintenance for all Models:
SP5886 Tank Handhole Sealplate Gasket
All other Parts can be ordered by providing the following information:
1. Description of Part(s), such as:
Gas Valve
Igniter
Burner
Switch/Sensor
Blower Assembly
Anode Rod
Or other parts as required (see replacement parts section).
2. Quantity of each part required.
3. Complete model number and name of the water heater.
4. Serial Number of water heater.
5. Specify Type of Gas.
6. Address Parts Orders to your distributor or dealer.
When contacting the manufacturer, the following information
should be made available:
a. Model and serial numbers of the water heater as shown on the
rating plate attached to the jacket of the heater.
b. Address where water heater is located and can be seen.
c. Name and address of installer and any service agency who
performed service on the water heater.
d. Date of original installation and dates any service work was
performed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding
your problem.
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