Troubleshooting Guide; How To Obtain Service Assistance - Rheem Solaraide Series Use & Care Manual

NATURE OF TROUBLE
No Hot Water
Not enough Hot Water
Water too hot or not
hot enough
Noisy heating element
Rattling noise during
periods of water usage
!
CAUTION
** For your safety, DO NOT attempt repair of Electrical Wiring, Thermostat, Heating Element or other Operating Controls. Refer repairs to quali-
fied service personnel.
1. Should you have any questions about your new water heater, or
if it requires adjustment, repair, or routine maintenance, it is sug-
gested that you first contact your installer, plumbing contractor
or previously agreed upon service agency. In the event that the firm
has moved, or is unavailable, refer to the telephone directory
commercial listings or local utility for qualified service assistance.
2. Should your problem not be solved to your complete satisfaction,
you should then contact the Manufacturer's National Service De-
partment at the following address:
Trouble Shooting Guide
POSSIBLE CAUSE
1. Improper Wiring
2. No Power — blown fuse or circuit breaker tripped
a. Shorted wiring
b. Circuit overloaded
c. Improper wiring
d. Grounded element or thermostat
3. Manual Reset Limit (ECO) open
a. Thermostat defective
b. Thermostat out of calibration
c. Heat build-up due to loose wires
d. Defective Limit (ECO)
4. Solar System Incorrectly Installed
5. Defective Element
6. Leaking plumbing or open hot water faucet(s)
1. Heater undersized
2. Defective Element
3. Miswired or defective thermostat
4. Solar System Incorrectly Installed
5. See #6 above (In No Hot Water)
1. Thermostat setting too high or low
2. Thermostat out of calibration
3. Solar System Incorrectly Installed
4. Grounded Element
1. Scale build-up on element
1. Internal Heat Trap fittings in operation
2. Loose Pipes
3. Water Pressure too high
4. Scale Build-up inside tank

How to Obtain Service Assistance

2600 Gunter Park Drive
Montgomery, Alabama 36109-1413
Phone: 1-800-432-8373.
** Replace or repair
** Provide adequate circuit or reduce load
** Rewire per diagram
** Replace
** Replace
** Lower setting or replace
** Tighten wire connections
** Replace
** Check Installation
** Replace Element
** Check amperage, replace element if low
** Check wiring or replace
** Check Installation
** Replace
** Check Installation
** Replace
** Remove and clean
When contacting the manufacturer, the following information
should be made available:
a. Model and serial numbers of the water heater as shown on the
rating plate attached to the jacket of the heater.
b. Address where water heater is located and can be seen.
c. Name and address of installer and any service agency who per-
formed service on the water heater.
d. Date of original installation and dates any service work was per-
formed.
e. Details of the problem as you can best describe them.
f. List of people, with dates, who have been contacted regarding
your problem.
12
SERVICE
Rewire per Wiring Diagram
Refer to "Operation Section"
Make sure all faucets are closed and
check water meter.
Reduce rate of hot water use
Change setting as required
None. The rattling noise is normal for
Heat Trap fittings when in operation and
does not indicate a need for service.
Check and call local utility if necessary
Drain and flush tank.